Rated 4.5 out of 5 by 185
Rated 5.0 out of 5.0 by doughboy1965 House Hunting
We are moving back to the Chicagoland area and setup shop at this HI. I almost did not want to hunt and see if we could live there. Great people, wonderful Bennigans attached. I had everything I wanted in one place. My wife did not think it was as great when I said lets stop looking for homes and just work out a deal to stay here.....MD
June 17, 2014
Rated 1.0 out of 5.0 by Trip22 Would never return
While staying at this Holiday Inn property we were unable to get internet access. We spent the first 45 minutes of our stay on the phone with a tech who attempted to resolve the problem. We moved to a different floor to attempt to resolve the problem. After two frustrating evenings and two interactions with a very rude hotel employee, we changed hotels. We were promised a call from the manager. It did not occur. While we know this is not typical of service at the Holiday Inn, because of the attitude of the personnel and the inability to get our work done due to the internet problems, we would not return to this property.
June 14, 2014
Rated 5.0 out of 5.0 by nanyjoe Great stay!
I was there for one night only but it was very comfortable and cosy! I recommand it! Nice staff!
June 14, 2014
Rated 3.0 out of 5.0 by 101010101010101 Holiday Inn - Elgin
For two days we had no water for the sink or shower, it was warm at best. Notified the front desk and never heard back.
Everything else was as expected for a Holiday Inn.
June 11, 2014
Rated 4.0 out of 5.0 by DaveH999 Comfortable roomand good service
Room great, food good, staff very helpful.
Nice location, easy to find,
June 10, 2014
Rated 5.0 out of 5.0 by Mom2004 Needed some relaxation!
This hotel was our stop on the way home from a 2-day cancer walk. All we needed was food and relaxation, and this place delivered. Very nice hotel, nice staff, and great room service! Thank you!! We will be back again next year!
June 9, 2014
Rated 5.0 out of 5.0 by Chris0209 cuartos amplios con cama y almohadas excelentes
los cuartos muy amplios con camas y almohadas excelentes. Descanse verdaderamente bien.
El personal muy atento y servicial.
June 9, 2014
Rated 4.0 out of 5.0 by Effjay Good, not great
Being Platinum member did me no good. The alarm clock went off at 5:00 am. Thin walls, I could hear the TV next door. This property is like an excellent Comfort Inn.
June 7, 2014
Rated 5.0 out of 5.0 by The-Floyds Clean and comfortable
Overall my stay was excellent. The rooms were clean and comfortable. It would be nice to have a variety of pillow sizes, but I'm not complaining. The breakfast buffet was average hotel fair, but very well stocked. The staff was friendly and helpful. hte only complaint is that the room was blistering hot upon arrival. It took several hours to cool down to a reasonable temp.
June 6, 2014
Rated 5.0 out of 5.0 by ketewi Very nice property and service too
Hotel seems newly renovated. Very nice spacious and comfortable rooms/Beds.
front desk very helpful and accommodating.
June 4, 2014
Rated 5.0 out of 5.0 by Norm 58 Good night's sleep
My daughter and I had to spend the night in Elgin because her brother had a baseball game there on Friday and oddly enough she had a volleyball tournament the next morning at 7:00am. We had an enjoyable experience with a clean room. We didn't really get a chance to experience the amenities, but we did get to watch the Blackhawks game in Bennigan's and get a good night's sleep in comfortable, clean beds. My daughter was very happy with the appearance of the room and the bathroom. She slept well and played well the next day. I would recommend it.
June 4, 2014
Rated 4.0 out of 5.0 by rocco12 Wireless Internet
Holiday Inn - Elgin seriously needs to improve their wireless situation. It was impossible for me to get online unless I was in the lobby and even then I kept getting kicked off and had to sign in again.
June 2, 2014
Rated 5.0 out of 5.0 by "WIBI" Excellent service at the Front Desk
Jessy and David gave me excellent service at the Front Desk. They took care of all my needs. They were very friendly and professional.
I also had a business call with Kaitlyn, Social Catering Manager. She was informative and knowledgeable. she gave me enough time to listen to me. Thanks Kaitlyn. I will be making a follow up visit with her.
June 1, 2014
Rated 5.0 out of 5.0 by auntiestephanie Awesome Hotel
Awesome Stay- just what my husband and I needed!
May 30, 2014
Rated 4.0 out of 5.0 by Smarch Great hotel but they need to do something with the internet connection
I work for a company with it's headquarters not far from this hotel. I've stayed here off and on for about 15 years. In the old days the phone system at this property allowed only the weakest of dial up internet connections. When they did get wireless internet you pretty much had to be along the elevator shaft or you had little or no signal. When they did get wireless setup so that you had good signal strength all over, then you had a situation where there was obviously just not enough bandwidth for the number of rooms. This is a big property with 8 floors.
SO, A few years ago I started staying at another hotel as the weak internet was just not going to work for me when I needed solid connections for Skype and webex demos. Well last week I forgot to make reservations far enough ahead of time and this was the only hotel available. I figured it had been a few years so surely they had modernized their internet by now. Buuzzzz wrong answer... From about 7pm to 11pm the internet randomly dropped connections or slowed to the point that it was un-usable. Hotel is nice and clean, rooms are laid out well for business travelers and the Bennigans downstairs has good food for a hotel restaurant. Lots of things to like about this property BUT THEIR INTERNET STINKS! In all fairness I did not complain to anyone during the stay but when I sleep in hotels about 100 nights per year I know what bad internet connections look like. For this particular visit it did not matter as much as I had my trusty iPad with cellular data and I scraped by with it. Sorry but I will not be returning unless the ot-H-er guys start missing the mark and make me look elsewhere.
May 26, 2014
Rated 4.0 out of 5.0 by dencor9 Clean room and great bed
Beautiful hotel with great atmosphere. My room was clean and bed was very comfortable. Bennigans restaurant which is attached to the hotel is excellent. My only issue was that the front desk was not very friendly. It seemed like the girl was being bothered by me and other guests checking in.
May 16, 2014
Rated 5.0 out of 5.0 by adajay96 Comfortable and relaxing
Room ready before 3. Friendly staff. Very clean room.
May 13, 2014
Rated 5.0 out of 5.0 by 89rich Wow!
This hotel never fails to do an excellent job. Great room. Clean. Bennigans is smartly set up. Good breakfast. Will return again as I have.
April 28, 2014
Rated 5.0 out of 5.0 by bigj56 Very nice indeed
This facility was very nice indeed. Did not expect to have such a clean and modern hotel on this trip. A real treat. Stay here when you are in the Chicago area, you will not regret it! Top notch hotel, staff, and service.
April 19, 2014
Rated 5.0 out of 5.0 by dabado great dont understand
Dont know how you get breakfast coupons stayed here twice for a week in the last month one time got them next time i didnt dont understand
April 6, 2014
Rated 5.0 out of 5.0 by Clyde70 Group stay
Kaitlyn, from catering services, did an excellent job. She understood the circumstances of our family and adjusted the situation as needed. She was very helpful and willing to help. The hotel was in top-notch condition and we will use the location again.
March 28, 2014
Rated 5.0 out of 5.0 by tommy77 Great staff, comfortable bed, nice room. Pool and and hot tub great
The staff at this hotel was very friendly they had an upgrade for me when I got there did not to ask. It was a very nice suite the pool here is one of the bigger ones I have come across more so for children. Nice hot tub has a Bennigans attached to it good food and bar. There is no breakfast but they do serve coffee. Would go back as I have stayed here many times before.
March 27, 2014
Rated 4.0 out of 5.0 by Indyokie Nice larger hotel
Stayed week of 3/17/2014 for 4 nights. Good service from the front desk. Hotel was clean and well run. Room service was very quick and a good value ( I think it was just a $ 2.00 surcharge. ) My cab ride from Ohare was 99.00 vs. the 45.00 listed on the hotel website.- that's more a cab issue than a hotel issue- just wanted folks to know. I will stay here again.
March 25, 2014
Rated 5.0 out of 5.0 by MickeyBlue1 LOVE BEING TAKING CARE OF...
I Love how this Particular Hotel really Takes care of its IHG Reward Club members, whether they are Gold, or Platinum ( i have been both) we are treated like we belong and respected and acknowledged that when we travel we choose an IHG Brand and are rewarded because of it.
Thankyou Elgin Holiday Inn Express & Suites, I WILL BE RETURNING.
March 24, 2014
Rated 5.0 out of 5.0 by pdh10 the prefect spot
in town for a funeral so appreciated the kind staff, clean rooms, the pool and a few needed cocktails! would def go back again!
March 12, 2014
Rated 4.0 out of 5.0 by Cod1051 Clean and hospitable
Check in easy, room clean,bed was double sheeted and comfortable. Parking lot needed plowing in the morning had to walk through 6inches of snow
March 8, 2014
Rated 1.0 out of 5.0 by miffed in elgin Awful customer service
front desk clerk was absolutely the worst front desk clerk we have ever encountered. THE worst. wifi in room was hit or miss...mostly miss. and room service order was not right.
March 7, 2014
Rated 5.0 out of 5.0 by robo55 great place
Love this place, the staff, the work out area / pool and location.
February 28, 2014
Rated 5.0 out of 5.0 by krang Best Hotel Experience in Years of Travel
I cannot say enough about the breakfast. I normally do not eat breakfast but my 3 boys were playing in a hockey tournament and I needed to make sure they were fed. We all raved about how good it was and were somewhat stunned that it seemed to be served by the hotel and not a separate restaurant because it was served in the lobby and a small room just off the lobby. It was sit down dining and you ordered from a menu (no buffet breakfast) and the food was unbelievably good. It was so good that we all planned when we were going to all be together the second morning just so we could order breakfast at the hotel again. I tried something different the second day (the skillet) and it was just as good as the omellette I had on the first day. Our plates looked like we licked them clean as nothing was left. Honestly, the service was not great, but the food made up for that. I had my 3 boys staying with me so I needed a big room. I booked the King Suite. It was awesome. We had a place to go between games with plenty of room to kick back and relax with kids playing xbox in the living room and adults watching the Olympics in the bedroom area. It was very clean with lots of space and it was quiet. The pool was also incredible. A parent on the team of my oldest also happened to book a room at this hotel and he commented that the pool alone made staying there worth every penny. It had a large hot tub and water features that the younger kids loved. Having a Bennigans attached to the hotel was a nice convenient feature as the weekend we were there the temperatures were below zero in the mornings and evenings. The food was what you would expect from a Bennigans and it was reasonably priced. Having the Bennigans bar open until midnight was also nice as we had hockey games that went to 11 pm so being able to grab a drink or two to unwind at the end of a long day was nice. Bottom line, if I need a hotel room in the Crystal Lake-West Dundee area, I won't even look anywhere else, I am staying at this Holiday Inn. They could have charged me a lot more a night and I would have felt like I got a really good deal. It was that good. Lastly, with three travel hockey players, I do a lot of travel with my boys and the hotels we stay at are Holiday Inns and their typical competitors, but this hotel and experience blew away any hockey hotel experience I have had in the 10 years that my kids have been playing.
February 11, 2014
Rated 3.0 out of 5.0 by Michaeltw House keeping
I have stayed at the property numerous times with no complaint. This last stay concerned me with finding trash still in waste baskets and toiletries still in the shower from the previous guest. Nice hotel, detail in house keeping was a little lacking my last stay.
February 9, 2014