Rated 4.4 out of 5 by 60
Rated 5.0 out of 5.0 by 84eddie1 Awesome guest services
From check in to check, I was treated more as a guest instead of a customer. Eddie was very knowledgeable about places to eat and wine down. Sabrina is very sweet and went the extract miles for my staff and other in the hotel. I even saw her pulling a mop bucket to pool early to do a clean up. Knowing that she is expecting, she still did her job with a smile. Penny is so was so helpful, she got a pitch for me, so I can defrost my camper shell, that was froze shut. She always had a smile on her face and made sure that fruits, hot coffee, milks and so on, was stock up for early raiser. Mariana, help with the speedy check in and out.
Thank you all for everything.
November 19, 2013
Rated 4.0 out of 5.0 by Watkins Pretty Nice!
My husband and I stayed here overnight for some down time. The location is nice. There is lots around the area. Breakfast was ok. Cinnamon Rolls were great. Staff was friendly. Our jacuzzi was not clean, which really bothered me. I ended up cleaning it myself. I called the desk and reported it late that night. The next morning I told the front desk clerk, and she compensated us. That's customer service! We will stay here again when we are in the area.
November 18, 2013
Rated 5.0 out of 5.0 by MrVan Great stay!!!
From the time the friendly receptionist (a young man) greeted us at the desk to the morning when we left, my stay was just great. Very clean room, bathroom was clean with a nice shower (good water flow instead of a few drops at a time!!) and good quality towels. Yes the details are important!!! Really good breakfast - geat cinamon rolls and I loved the biscuits with gravy over scrambled eggs - all hot and tasty. I will come again when in the area - might even drive a little out of the way to get there. The desk also recommended a great place for dinner for our group.
November 11, 2013
Rated 5.0 out of 5.0 by Pots Comforting Stay
When I made our reservations I stated for the Merrillville location instead of Scherville. When I realized my mistake I called the Reservation Department and Shantel helped me a great deal. She was so through and changed my rooms, noted additional requests, and was so sweet. All our requests were met when we arrived and our stay was great. My stay was due to the death of my sister and when I explained this Shantel she made me aware of the bereavement discount. Which really helped with 3 rooms. She was very patient with me and made sure everything was taken care of. Thank you for a stay that was made more comforting and relaxing considering our circumstances.
November 3, 2013
Rated 5.0 out of 5.0 by KJS6 Good accommodations
Hotel is in a good area for amenities and close to highways. The hotel is well run, clean and the staff is friendly. Breakfast was always ready and well stocked.
November 3, 2013
Rated 3.0 out of 5.0 by ReggieQ Took away from being away from our kids
At first look the room was nice, We had to clean the jacuzzi before we got in, it had a lot of curly hairs in it. Also between 3am and 4:30am someone above us was so loud we couldn't sleep. Old food was all over and under the front stand of tv.
October 30, 2013
Rated 4.0 out of 5.0 by PF1976 One of my favorite Express Properties
This is by far one of my favorite HIE properties to visit.
The staff is very friendly, the rooms and the property are very clean and it's very close to one of my favorite hibachi restaurants. I do a lot of work for Ford plants that are in the area and I opt to stay at this place instead of the ones closers to the plants because of how much I like this place. Definitely worth the extra 15 minute drive.
The biggest downside for me is that I'm an avid gamer and the wireless internet never performs well here. Recently I've been trying to use wired internet at IHG hotels and have had more success but I have yet to try that out at this hotel.
October 29, 2013
Rated 5.0 out of 5.0 by COSMICHIPPYCHICK PLEASANT EXPERIENCE
NICE ROOM, great stay, slept well and enjoyed the movies still in theater
October 23, 2013