Rated 4.5 out of 5 by 298
Rated 4.0 out of 5.0 by rmc805 Great room, front desk service could be better...
The room was great, comfortable, and clean and exactly what I needed for a one night stay. My experience on checkout was not as great. I was confused about the method of payment (I thought booking online meant the room was paid for with the card used to reserve the room online) and the front desk staff was rude when I asked about it. I was unaware the card I presented at check-in (which I thought was just for incidentals) would be the card charged at check-out. I was not given the option of using another payment method and, when I asked to use another card, was told that the payment already went through and is being processed and it would be a hassle to go back and change it. Overall, however, my stay was excellent despite the kerfuffle with the front desk staff.
June 22, 2016
Rated 4.0 out of 5.0 by Ponyboy26 Comfortable bed
The bed was very comfortable, the room was dark enough and quiet enough to get a good night's sleep.
June 20, 2016
Rated 5.0 out of 5.0 by durkij Keurig coffee makers in Rooms!
Great Customer Service and speed, good location with a adequate number of restaurants/bars within walking distance!
June 18, 2016
Rated 4.0 out of 5.0 by adam7787 Quick stay
Friendly staff. Good breakfast. Quiet area. Clean rooms.
June 15, 2016
Rated 4.0 out of 5.0 by chemicalphil Good Mid-range chain hotel but lacks attention to detail
This property is probably as nice as any other HI Express chain. Everything feels new and is in good condition, the beds are comfortable, the towels and linens are good quality and the cleanliness is fine.
My only complaints are that they do not do the little things that make it feel special and there is too much evidence of cost cutting on things like the quality and strength of coffee, super-cheap plastic flatware in the dining room, typical heart attack on a plate breakfast items.and having to ask for a bottle of water.
If you have to stay around Shererville, this is probably the best place available but it certainly is not memorable.
June 13, 2016
Rated 5.0 out of 5.0 by nosano Comfortable and clean
I was only at the hotel for one night, but the rooms were clean and the bed was comfortable. The staff was efficient and friendly. The coffee was good and available 24/7. The breakfast left something to be desired, but it was nice to have it available. I would recommend adding some fruit.
June 8, 2016
Rated 5.0 out of 5.0 by Doroof oz good stay for a night with family
Clean, friendly, warm pool. Able to gather the 11-12 of us in dining room, pool, outside and breakfast. A leisure night for all!
May 31, 2016
Rated 5.0 out of 5.0 by Karen H- Great Staff (Diane), great food and great bed= awesome sleep/stay
Excellent place for business, rest and relaxation.
May 24, 2016