Rated 4.2 out of 5 by 102
Rated 5.0 out of 5.0 by banditmwp Doing it right!
This was my second trip within a month to this location, and I am very happy to report that the service I received the first trip was mirrored on this trip. Very friendly staff, clean, comfortable rooms, and great facilities.
August 29, 2014
Rated 3.0 out of 5.0 by Tmmj Average, not worth the price
A/C inadequate. Bed not comfortable. Stayed two nights. They did not clean or supply my room after 1st night. First floor, I got back to room at 2:30 and nothing had been done. Front desk at check in great. Rest of staff average
August 23, 2014
Rated 5.0 out of 5.0 by Biker150 Bright Light
You might check the outside flood lights to make sure that they aren't pointed directly into any of the rooms.
August 22, 2014
Rated 5.0 out of 5.0 by Business Woman 2014 A Chic and Comfortable Stay
I was impressed and pleased with the overall appearance and service provided by this hotel. The only issue was the hallway a/c unit was being repaired and the hallways were a bit hot and muggy; but my room was very comfortable, CLEAN and quiet. I would recommend your staying at this hotel.
August 21, 2014
Rated 4.0 out of 5.0 by bhughes20 Good room, mediocre bathroom
The room overall was good. The shower was slow to drain and the electric plugs for charging my phone and computer almost don't work.
August 19, 2014
Rated 5.0 out of 5.0 by jk420 Excellent Stay
The staff from Reagan, Lana, the General Manager, Laurie, everyone, even if I did not name them, were great, extremely friendly and helpful, I returned a few days later for an additional stay and Lana remembered exactly who I was and had me checked in and a matter of seconds. The property is in great condition. Anytime I am staying in the Lafayette area I will be staying at this hotel. I would definitely recommend this hotel to anyone staying in the area.
August 12, 2014
Rated 3.0 out of 5.0 by Traveler18 Warehouse Manager
Pleasent Stay Would Stay here again as the Staff was friendly and curtious.
August 11, 2014
Rated 5.0 out of 5.0 by jeanne27 Great place to stay
Extremely friendly staff. Centrally located for our vacation needs. Good restaurants and shopping in the area. We keep on coming back to this location because of the good service.
August 11, 2014
Rated 5.0 out of 5.0 by Katie12 Great service and comfortable bed.
Our first visit to the area and the staff was terrific with directions to places to eat and tour for entertainment.
Our room was on the front of the building and with the heavy traffic outside, it was very quite inside. We enjoyed our visit and look forward to next time.
August 11, 2014
Rated 5.0 out of 5.0 by JBY54 IHG Staff
All of the staff was great, but Reagan(first ever to do it while staying at an IHG hotel), provided us with coupons for a local restaurant(Poor Boy's Riverside Inn).
July 31, 2014
Rated 5.0 out of 5.0 by banditmwp Outstanding Stay
Was here for a week and felt at home the entire time. Reagan at the front desk was very helpful, going as far as recommending restaurants in the area and helping to resolve an internet connectivity issue. Will be back in the area again in the next month and will be staying at the same place with no worries at all.
July 30, 2014
Rated 5.0 out of 5.0 Cleaniness of facilities
I've stayed at this facilities twice and both times staff was extremely friendly and accomdating.
July 29, 2014
Rated 5.0 out of 5.0 by deb71 comfortable stay
The hotel, staff, and room were all nice. We really enjoyed our stay. The desk workers were helpful and friendly. The breakfast was limited, but appealing.
July 21, 2014
Rated 5.0 out of 5.0 by runmc Great place to stay
You will love everything about this Holiday Inn Express. I stayed on the third floor in a
suite. It was well worth it.
July 17, 2014
Rated 3.0 out of 5.0 by ULLFAN Only smoking rooms available
The overall visit was OK. I had made reservations for a 2 queen bed nonsmoking room for 4 people. When we arrived they only had a 2 queen smoking room available. The room smelled so badly we ended up staying in a nonsmoking king room with a roll away bed. Very uncomfortable with teenagers. The front desk person helped us to get a mattress to put on the floor for my son to sleep on the second night. A lot of noise going on at night but there were 4 baseball teams staying there with a bunch of 7-8 year old little boys. I do believe it is an average place to stay and would stay there again. It just happened to be a very busy weekend.
July 15, 2014
Rated 4.0 out of 5.0 by lb123321 Good Size ROom
Room was clean and a good size. Firendly staff and a decent price.
July 9, 2014
Rated 4.0 out of 5.0 by Frank41 Going Non-Smoking
Never understand why clients get profiled because we smoke. I have been a loyal customer for 4 years staying there over 30 times. I hope you reconsider going all non smoking. Because if you do you will lose my business.
July 6, 2014
Rated 4.0 out of 5.0 by Legion81 Great Breakfast
I would like to give special praise to the Breakfast lady.
She did an awesome job. The hotel was full of
Baseball players and she kept up with the demand.
July 2, 2014
Rated 5.0 out of 5.0 by Stacy74 Loved the hotel!
My family really enjoyed our recent stay at the Holiday Inn Express. The room was large and comfortable (suite), every staff member we met was friendly and helpful, and the included breakfast was yummy and plentiful.
June 26, 2014
Rated 5.0 out of 5.0 by Tree Family All of the above
This place was all of the above. We will defiantly stay here again when we are in town!
June 25, 2014
Rated 5.0 out of 5.0 by red4512 GREAT PLACE TO STAY!!!!!
I TOTALY ENJOYED MY STAY!!! This hospitality was very personable and had a gift to make each guest feel honored and respected. The customer service was OUTSTANDING as even as to the property manger. The rooms were clean, bed comfortable pool clean, property clean and breakfast was good. What else could you ask for??
June 19, 2014
Rated 1.0 out of 5.0 by Froman Not impressed
The room was ok, but could not sleep for the noise made by other guests. Asked the front desk several times per night to try to help with little results. Television access was never fixed after many requests, the ability to handle this stay will not deter me from saying at other IHG hotels, but it will from staying here again.
June 17, 2014
Rated 4.0 out of 5.0 by cuhlltq Go somewhere else for breakfast
Cold and empty trays, had to go somewhere else for something to eat for breakfast. The rest of the hotel was ok, just need to work on the breakfast.
June 15, 2014
Rated 5.0 out of 5.0 by MLMIKE Great service and location
This being my first time in Lafayette, LA, the location was great and easy access to most shopping and restaurants. If I return to the location, I would more than likely to stay here again.
June 2, 2014
Rated 2.0 out of 5.0 by weezieella 2nd bad experience at this location
This is the 2nd bad experience with a bathroom at this location. The toilet was filthy and the water pressure from the shower was like .00001 psig. It was really bad.
May 23, 2014
Rated 5.0 out of 5.0 by Erni Great hotel!!
Has everything you would expect in a Holiday Inn - highly recommended!
May 22, 2014
Rated 5.0 out of 5.0 by Ellen B Staff is the Best!
Desk staff, Bernadette & Lana, GM Laurie & James all tried valiantly to contact me to tell me that I had left my BiPap breathing machine behind! They went the extra mile to confirm that my instructions for overnight to Seattle would be a huge amount!! I confirmed it and they sent it via UPS. Great job everyone! Also, the room is clean and quiet and the mattresses and pillows are comfortable. Thank you for having extras for watching TV! We will always stay here when we are traveling between relatives in Houston & Lafayette. Great Job, People!
May 14, 2014
Rated 5.0 out of 5.0 by Mike2Cindy Beautiful Property
Everything was great; however, the breakfast was little bit to be desired.
April 30, 2014
Rated 1.0 out of 5.0 Bad Experience
this is my 2 time in this Holiday inn. last time was ok but this time was really bad.
I checked in and everything was OK; suddenly I started smelling like somebody was smoking coming from the AC.. I called to desk and they told me that was because I was in the first floor that happen...( the hotel was sold out so no chance to change) I went outside and saw that the designated area for smoking was not near my window. went i came back from dinner I saw the lady from the front desk smoking in near my window... of course I got mad no good.. worse stay in a Holiday inn ever ( and i stay alot )
I was mad so I start seeing every little delay in the room... the towel smell and they have some brown spots ( I don't want to know) , the bed was really unconformable , etc.....
I am sure the manager is going to reply. " sorry that you have these issues and bla bla bla and we are going to fix them" but they didnt want to fix them while I was there...
My next trip I will try another IHG.
thanks for nothing
April 21, 2014
Rated 5.0 out of 5.0 by DelWar Noticeable improvements: Good is now Wonderful!
We've stayed at this hotel a few times in the past and it has always been pretty good. Friendly service was an issue in the past but no more. Very helpful and out-going staff offered several times to take extra steps to make sure our stay was lovely. Wonderful experience. Thanks
April 19, 2014