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Rated 4.5 out of 5 by 159 reviewers.
Rated 4.0 out of 5.0 by Everything I expected I'll stay here again, the rooms were comfortable and the food was fine. Parking was convenient. July 27, 2015
Rated 1.0 out of 5.0 by Sleepless in Scottsbluff We stayed one night in one of the family suites on the second floor. Sometime around 4AM all the birds in Scottsbluff gathered in the tree right outside our window which woke me up. I could not get back to sleep because of the noise. I went downstairs a little after 5AM to complain. The night staff told me I should have spoken up sooner and she would have tried to move me. I explained that would not have worked as we had sleeping children in the room (they did not have a window so were unaware of the bird convention). Later, as I was trying to sleep on the couch (very uncomfortable), she slid a new invoice under the door which reduced the invoice by a mere $30. Later in the morning, I noticed that they had placed one of those cheap fake owls in the tree. I mentioned this to the young lady at the front desk when I was checking out and she said that they had received a number of complaints about the bird noise. That really upset me. They have a known problem, have not fixed it, and when someone complains do very little to help out. I explained that they should have reduced my bill by a lot more than they did since I did not sleep and had a very long drive ahead of me. She told me that she would have the general manager call me. Jennifer Heinold, you seem to have a lot of time to respond to favorable reviews, why haven't you called me? Why haven't you fixed the known problem with the birds? How can you reasonably book people into that room knowing that you have had previous complaints, have not fixed the problem, a know full well the birds will show up every morning? I have a chainsaw that will take care of the problem. Jennifer, give me a call. You have my number. July 24, 2015
Rated 5.0 out of 5.0 by Recent Stay Good room and bed. Was able to relax. Breakfast was good and filling. Overall a good stay. July 21, 2015
Rated 5.0 out of 5.0 by Love this place I try to stay here every time I get to Scottsbluff. Friendly staff, great Managers reception, and they do anything in their power to accommodate late checkouts or changes in plans. July 18, 2015
Rated 4.0 out of 5.0 by Nice stay Everyone was pleasant. The management reception is a nice touch that provides the opportunity for colleagues and/or strangers to meet and greet and have some fun discussions. Had a good stay. Thanks. July 16, 2015
Rated 5.0 out of 5.0 by Very helpful and friendly staff We arrived quite a bit earlier than expected and were able to check in early, which was greatly appreciated, since we had been driving for 20 hours. The staff were all very friendly and helpful. We highly recommend this hotel if you are in the area. July 13, 2015
Rated 5.0 out of 5.0 by Very home like I am always greated by friendly staff and my stay is like being at home, but with people to help with any of my needs. July 4, 2015
Rated 5.0 out of 5.0 by Not Disappointed / The Right Choice Traveling long distance by car is exhausting. After six days of our road trip, we ended the day in Scottsbluff, NE. We selected this hotel based on other trips where we chose to stay at a HIE. We were not disappointed. Cheerfully greeted at the front desk and quickly on our way to the room. We had no complaints. Used the updated washer and dryer to catch up on laundry. We really appreciated how efficient the machines were. Asked for guidance to the national monument and was given a city map by the front desk attendant (with specific notations on the map which really helped). The hot breakfast was just what we needed in the morning. Over all a great experience. July 3, 2015
  • 2015-07-29T10:52:48.529-05:00
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