Rated 4.2 out of 5 by 112
Rated 3.0 out of 5.0 by Newportgma Needs some upgrading
Room was okay but air conditioning was noisy, old and did not work real well. Breakfast variety was not as good as at some other holiday inns. Bed was comfortable and that part was good
July 9, 2014
Rated 5.0 out of 5.0 by Picky Guest Clean room and quiet location
We enjoyed our stay at this hotel. The staff was friendly, the location was very quiet and the room was clean and updated. When in the Scottsdale area again, I would not hesitate to choose this property again.
July 3, 2014
Rated 5.0 out of 5.0 by PowerhouseKSAP Wonderful Stay!
This hotel is absolutely wonderful. The staff is very friendly and works hard to honor requests. I've stayed at this hotel for work a few times and will continue to do so. It's nice after a long day of work to come here to a relaxing space that's comfortable, clean, and well stocked. I'll happily recommend this hotel to anyone. I also recommend getting a pool side room. Doing that will get you a 'back' door that looks out in to the pool area. Open that door and step outside to a little sitting area right by your room. It's a nice way to relax.
June 25, 2014
Rated 5.0 out of 5.0 by Maggie7528 Comfortable and good location.
Overall a great hotel. The room was very comfortable and affordable and it was in a good location near restaurants.
June 12, 2014
Rated 5.0 out of 5.0 by HappyNH Traveler Great place to stay!
I had a wonderful experience during my recent stay. My room was clean, the bed and pillows were super comfortable and the complimentary breakfast was tasty and appreciated after a long day of traveling. If I am ever in the area again, I would definitely book a room here. :)
June 10, 2014
Rated 5.0 out of 5.0 by Peter5 Great Stay
We needed a few rooms because our plans changed from Tucson to Phoenix. We had a reservation in Tucson that were not supposed to be cancelled but we had to be in Phoenix for a meeting at 6:00am. Karen from the Tucson Holiday Inn waived the room charges and we made new reservations in Phoenix. I appreciate Karen bending the rules and hope she didn't get into any trouble. If she hadn't been able to change the reservation we would have had to leave before 4:00am. Thanks to Karen and a very comfortable stay at the Holiday Inn.
June 5, 2014
Rated 5.0 out of 5.0 by Big Sandy Very nice and comfortable
An excellent property to use for business needs or medical stays. It was a pleasant surprise to find a gas BarBQ available for guest use poolside. Nice pool area and was a pleasure to grill steak and veggies at the Inn and avoid going "out". Sort of home away from home feeling.
June 4, 2014
Rated 2.0 out of 5.0 by JR1234 COLORADO
hOTEL GENERAL APPEARANCE EXCELLENT ROOMS OK EXCEPT NEED UPDATED AIR CONDITIONING IS NOISY DONT SHUT OFF SOUNDED LIKE A JET ENGINE WINDING UP ALL NIGHT DAY. bFAST DIDNT SMELL VERY APPEALING.
June 3, 2014
Rated 5.0 out of 5.0 by AJ712 nice warm pool and grassy courtyard area
We stayed two nights and had a very comfortable stay. We would stay there again. The beds were comfy and the noise level of the hotel was low even though it was Bike Week. We really enjoyed having a poolside room since we had the kids with us. We could open up the exterior door to the grassy courtyard area and let them play without worry since the pool was gated. The breakfast had a wide variety of items to choose from and plenty of seating space. There was a broken tub plug, so the kids couldn't take a bath and this was reported to the management. It was nice to have free WiFi in the room too.
April 9, 2014
Rated 4.0 out of 5.0 by brianralph internet
internet connection kept jumping off line which was irritating.
I tried to check -in at 1:30 but was told to come back after 3. I thought a room could have been prepared in a half hour while I waited but perhaps not.
April 8, 2014
Rated 4.0 out of 5.0 by moving again easy
standard room, pets allowed the usual for breakfast, nice shuttle driver, nice pool,
April 2, 2014
Rated 5.0 out of 5.0 by Parapatetica Very Helpful Staff
I want to compliment the staff on their efforts to find a computer cord that I left behind in the room. For two days it seemed to have disappeared, and I imagined it had gotten lost in the laundry. But on the third day after leaving I got a call that the cord had been found. It was sent to my home address. I am very grateful, and truly appreciate the efforts expended on my behalf. Thank you.
March 16, 2014
Rated 1.0 out of 5.0 by Bullwinkle888 Average HIE, however BIG smoking problems
This HIE is in a reasonable location however in my view it has some serious problems.
If you are a NON SMOKER you would be advised to stay away from this hotel. Even though this HIE s supposedly a non smoking hotel.
It is also a noisy hotel if you are facing the inner courtyard.
The hotel's design is that half the rooms face an inner courtyard where there is a pool & tables and chairs. The rooms facing the courtyard on the ground floor also have a small area where you can sit outside.
The problem is that at night people congregate in the courtyard and chat/smoke and as the rooms have the budget model, hole in the wall A/C's. You then can hear every word of their conversation and cigarette/cigar smoke comes in through the A/C. If you complain about smoking, then you receive a nice little lecture on how it’s perfectly acceptable for people to smoke next to your room, HOWEVER as long as it’s not INSIDE their Room!
Apparently the hotel management have not worked out the contradiction of Advertising that this is a no smoking hotel & making you sign a NO SMOKING clause on hotel checkin, however it's ok for people to smoke 6ft from your room and chat loudly late into the night!
I would heartily NOT RECOMMEND this hotel.
March 2, 2014
Rated 4.0 out of 5.0 by judo1988 Clean room
Very good service and the accommodations were clean
February 26, 2014
Rated 2.0 out of 5.0 by Cranman Staff
The front desk staff were rather disconcerting in their appearance and lack of professionalism. Wasn't sure that any of them knew what they were doing. Low quality.
February 23, 2014
Rated 5.0 out of 5.0 by OkieFlyboy Pilot Layover
I stay at this property frequently and always have a great stay. The staff is great and Amanda always goes out of her way to make sure all is perfect! Top notch.
February 20, 2014
Rated 5.0 out of 5.0 by MamaRI Great Value & Service
My group was in town for an off site conference, the accommodations were contracted with you at a very reasonable rate and the location was super not only for our conference, but also for a great amount of sightseeing. I would recommend you the total package; great service & staff.
February 14, 2014
Rated 5.0 out of 5.0 by DeanaB12 Great place to stay
I was tremendously impressed with this Holiday Inn Express. The facility was clean and well maintained. The staff was amazingly helpful. The outdoor heated pool and hot tub were great. The rooms are spacious and comfy. I thoroughly enjoyed staying here!
February 12, 2014
Rated 5.0 out of 5.0 by Sammeli Always a pleasure
We have been staying at this hotel regularly for the past year because we are in town off and on for my husbands' cancer treatment at Mayo. We are always greeted with a hello and welcome back and when we leave it's always concern for how our stay was and a wish for us to travel safely home. We look forward to knowing that when we need to stay overnight we will be staying at a great place! Thank you for making it our home away from home you are all GREAT!!!!
February 8, 2014
Rated 3.0 out of 5.0 by LKW2065 Fine with Exceptions
Room and accoutrements were fine for the price, and complimentary breakfast was reasonable.
More fresh fruit would be nice (green bananas dont quite make it). Location is good.
Laundry facilities were out of order for the 5 days we were there (they should have had a repair person out in that amount of time...referring guests to the sister hotel across the parking lot is a poor alternative).
Primary issue is that the rear entrance door is open 24-hours (guest access only via room keycard). The guests entering late in the evening using the rear access resulted in door slamming in the stairwells, w/ loud talking, etc...our room vibrated when the door slammed closed, as well as we heard every foot landing on every step. Rooms adjacent to the rear stairwell should be avoided at all cost. As a solution, the management should consider allowing after-hours access only via the front lobby which would minimize noise and nuisance associated with the back entry...and maybe some signage located within the stairwell to "be respectful of other guests".
February 5, 2014
Rated 5.0 out of 5.0 by phoenix2013 great location & pet friendly.
Our stay was very enjoyable. Staff went out of their way to make sure we were happy. Only suggestion for the breakfast buffet. Provide something for people with food allergies. My granddaughter has an allergy go milk products. It was hard to find something she could safely eat.
February 1, 2014
Rated 2.0 out of 5.0 by Taco Taco Older Hotel!
We stayed in 15 Holiday Inn Expresses in 3 weeks and 2 out of 15 I would not recommend, this is one of them! My opinion any hotel 10-12 years old should not be called an Express, because almost every Express I have been in is almost brand new! The toilet paper and Kleenex tissue are very low grade! The rooms are not fresh and new! The rooms are overpriced for what you get!
Awesome job staff!
January 27, 2014
Rated 5.0 out of 5.0 by PCM56 Great location while attending car auctions
Have stayed here multiple times while attending Barrett-Jackson and Russo and Steele car auctions, convenient location. Nice place with most amenities like free wifi and mini fridge in rooms, computer room, free breakfast and free shuttle to Barrett-Jackson auction. Staff is very helpful and friendly. Large flat screen TVs are nice but cable TV channels are limited. Rooms are nicely furnished and beds are comfortable. Would definitely stay here again.
January 19, 2014
Rated 5.0 out of 5.0 by Sally and Bob Great dependable hotel
Love that this hotel actually follows its own policy of allowing us to re-use towels left hanging up and not automatically replacing them. Too often hotels ignore the fact we chose to re-use our towels. Breakfast is a very welcome amenity to save money and time as well as providing something for everyone.
The front desk staff was so accommodating, allowing us to check in about 4 hours early rather than just storing our luggage. Always helpful with directions and suggestions when asked and warmly greeted when coming in the door. We just plan to always stay here when in Phoenix for location, price and consistently reliable , comfortable accommodations.
January 12, 2014
Rated 4.0 out of 5.0 by GA9999 Great Location!
The hotel is located close to Scottsdale Fashions (very nice mall). Personnel is courteous and always smiling.
January 8, 2014
Rated 5.0 out of 5.0 by Family31 Great time
We enjoyed our stay. The staff was very nice and helpful. Good breakfast. If we ever come back, this will probably be where we stay. Thanks for helping to make our trip more enjoyable.
January 5, 2014
Rated 4.0 out of 5.0 by nul059 Good Value and Good Location
The hotel is conveniently located not far off the Scottsdale Road, where one can easily find many nice restaurants and shop, even a Safeway grocery store nearby. The front desk staff, Steven, was friendly and helpful as we didn't like one of the two rooms that we booked was assigned right off the elevator. We got a new room farther off the elevator right away with any problem. The room rate was very reasonable at late December in this part of Scottsdale. Also, expanded continental breakfast was included, a good value overall.
January 2, 2014
Rated 5.0 out of 5.0 by wildcatwillie comfortable bed and accomodating staff
The room was clean and the bed was very comfortable. They have 2 choices of pillow firmness. We arrived in Scottsdale early after a 17 hour drive and the staff let us check in early so we could freshen up for the day. They even offered to let us sit down and have breakfast. The breakfast menu was very good. This was the second time we have stayed at this location and will definitly stay there again if we go to Phoenix again.
January 1, 2014
Rated 4.0 out of 5.0 by Dicmicaz One annoying issue
Overall quite pleased, but the HVAC unit was so loud we could not run it while sleeping. Front desk staff was awesome.
January 1, 2014
Rated 4.0 out of 5.0 by Skimbob Comfortable and clean
We enjoyed our stay at your hotel and it
Was very comfortable, clean and very centrally
located. We would like to return feb 15-20 but
Would like the $85 rate per night!
December 22, 2013