Rated 4.3 out of 5 by 123
Rated 3.0 out of 5.0 by LKW2065 Fine with Exceptions
Room and accoutrements were fine for the price, and complimentary breakfast was reasonable.
More fresh fruit would be nice (green bananas dont quite make it). Location is good.
Laundry facilities were out of order for the 5 days we were there (they should have had a repair person out in that amount of time...referring guests to the sister hotel across the parking lot is a poor alternative).
Primary issue is that the rear entrance door is open 24-hours (guest access only via room keycard). The guests entering late in the evening using the rear access resulted in door slamming in the stairwells, w/ loud talking, etc...our room vibrated when the door slammed closed, as well as we heard every foot landing on every step. Rooms adjacent to the rear stairwell should be avoided at all cost. As a solution, the management should consider allowing after-hours access only via the front lobby which would minimize noise and nuisance associated with the back entry...and maybe some signage located within the stairwell to "be respectful of other guests".
February 5, 2014
Rated 5.0 out of 5.0 by phoenix2013 great location & pet friendly.
Our stay was very enjoyable. Staff went out of their way to make sure we were happy. Only suggestion for the breakfast buffet. Provide something for people with food allergies. My granddaughter has an allergy go milk products. It was hard to find something she could safely eat.
February 1, 2014
Rated 2.0 out of 5.0 by Taco Taco Older Hotel!
We stayed in 15 Holiday Inn Expresses in 3 weeks and 2 out of 15 I would not recommend, this is one of them! My opinion any hotel 10-12 years old should not be called an Express, because almost every Express I have been in is almost brand new! The toilet paper and Kleenex tissue are very low grade! The rooms are not fresh and new! The rooms are overpriced for what you get!
Awesome job staff!
January 27, 2014
Rated 5.0 out of 5.0 by PCM56 Great location while attending car auctions
Have stayed here multiple times while attending Barrett-Jackson and Russo and Steele car auctions, convenient location. Nice place with most amenities like free wifi and mini fridge in rooms, computer room, free breakfast and free shuttle to Barrett-Jackson auction. Staff is very helpful and friendly. Large flat screen TVs are nice but cable TV channels are limited. Rooms are nicely furnished and beds are comfortable. Would definitely stay here again.
January 19, 2014
Rated 5.0 out of 5.0 by Sally and Bob Great dependable hotel
Love that this hotel actually follows its own policy of allowing us to re-use towels left hanging up and not automatically replacing them. Too often hotels ignore the fact we chose to re-use our towels. Breakfast is a very welcome amenity to save money and time as well as providing something for everyone.
The front desk staff was so accommodating, allowing us to check in about 4 hours early rather than just storing our luggage. Always helpful with directions and suggestions when asked and warmly greeted when coming in the door. We just plan to always stay here when in Phoenix for location, price and consistently reliable , comfortable accommodations.
January 12, 2014
Rated 4.0 out of 5.0 by GA9999 Great Location!
The hotel is located close to Scottsdale Fashions (very nice mall). Personnel is courteous and always smiling.
January 8, 2014
Rated 5.0 out of 5.0 by Family31 Great time
We enjoyed our stay. The staff was very nice and helpful. Good breakfast. If we ever come back, this will probably be where we stay. Thanks for helping to make our trip more enjoyable.
January 5, 2014
Rated 4.0 out of 5.0 by nul059 Good Value and Good Location
The hotel is conveniently located not far off the Scottsdale Road, where one can easily find many nice restaurants and shop, even a Safeway grocery store nearby. The front desk staff, Steven, was friendly and helpful as we didn't like one of the two rooms that we booked was assigned right off the elevator. We got a new room farther off the elevator right away with any problem. The room rate was very reasonable at late December in this part of Scottsdale. Also, expanded continental breakfast was included, a good value overall.
January 2, 2014
Rated 5.0 out of 5.0 by wildcatwillie comfortable bed and accomodating staff
The room was clean and the bed was very comfortable. They have 2 choices of pillow firmness. We arrived in Scottsdale early after a 17 hour drive and the staff let us check in early so we could freshen up for the day. They even offered to let us sit down and have breakfast. The breakfast menu was very good. This was the second time we have stayed at this location and will definitly stay there again if we go to Phoenix again.
January 1, 2014
Rated 4.0 out of 5.0 by Dicmicaz One annoying issue
Overall quite pleased, but the HVAC unit was so loud we could not run it while sleeping. Front desk staff was awesome.
January 1, 2014
Rated 4.0 out of 5.0 by Skimbob Comfortable and clean
We enjoyed our stay at your hotel and it
Was very comfortable, clean and very centrally
located. We would like to return feb 15-20 but
Would like the $85 rate per night!
December 22, 2013
Rated 5.0 out of 5.0 by vallet01 Nice, but..
Nice hotel but difficult to find if not familiar with the area. The stay was fine but nothing memorable.
December 22, 2013
Rated 5.0 out of 5.0 by Pinnacle Great Customer Service and Felt at Home!
I booked this hotel for 3 nights to do a work retreat. The staff was so accommodating. They assigned me to a room where there was minimal to no noise. The AC/Heating unit was loud so immediately they replaced it with a new one.
Great location off the main roads. Quiet neighborhood since surrounded by mostly businesses. I was able to concentrate, complete my work done and enjoy my quiet nights during my stay.
December 1, 2013
Rated 4.0 out of 5.0 by Arcticorca7 Great Service
I recently stayed here again on a pilot layover. I have stayed here many times in the past and always found it a quality experience. The staff is wonderful, especially Amanda at the desk. She goes above and beyond to make sure all is good with my stays!
December 1, 2013
Rated 5.0 out of 5.0 by auau Pet friendly
This is the second time I stayed here and I'm very pleased with the experience. I traveled with my dog and the staff was accommodating.
November 28, 2013
Rated 4.0 out of 5.0 by cottonhead We have stayed here for 3 years
The staff was excellent and the beds and room. You've changed the breakfast eggs with some sort of foreign matter inside them instead of cheese on Saturday morning. When we went to leave on Sunday, to get a roll cart was impossible...here aren't enough of them to go around. We were in a handicap room and the shower head kept sliding down the pole so we had to hang on to it.
November 20, 2013
Rated 4.0 out of 5.0 by MicrobiologistJo Soccer Team Accommodations
Our entire soccer team stayed at this hotel during a tournament. The hotel was clean and courteous. No complaints.
November 20, 2013
Rated 5.0 out of 5.0 by Tucsontom Great pet friendly hotel!
Our small dog was welcomed with his own gift bag! We were given a first floor room with access to a grassy outdoor area. It was your average HIE room. Comfortable and clean. The staff was outstanding and friendly. We will definitely be back!
November 18, 2013
Rated 4.0 out of 5.0 by lubiemama 2nd time & more to come
This was our second time there because our first visit was so comfortable. We had ONE issue - well two- but One was major. The AC was on for 3 hours before we were ready to retire. As we snuggled down, the AC started to vibrate terribly. Hubby took the cover off and hit it on the side and it stopped ...for a spell.... It finally got so bad we had to shut it off. IF this had been midsummer- I would have called. But it is fall, and we were IN BED. So I didn't want to be disturbed by maintenance. When we checked out I told the maintenance guy (in the hall) and the front desk. They BOTH were VERY pleasant and sorry I hadn't called. The other issue was we had breakfast- no qualms about the food except I bit into the scrambled egg and spit it out- it had cheese in the middle. I only think a sign should be posted- as it WASN'T obvious- like seeing cereal, bacon, etc. I didn't know and it's MY issue to not like cheese with my egg- just wouldn't have wasted if I had known. We really like this hotel & will be back!
November 8, 2013
Rated 5.0 out of 5.0 by Wayne83 Outstanding Hotel
I would absolutely stay at this location again. Staff were very friendly and accommodating, and hotel was located near plenty of places to eat. Located in a quiet neighborhood like setting, and very clean too!
November 4, 2013
Rated 5.0 out of 5.0 by John40Love Enjoyable weekend getaway.
I stayed at the Holiday Inn Scottsdale North for a business trip with a co worker several weeks ago. The double queen room was nice and space was available for us to work. I decided to return to this same hotel weeks later for a tennis tournament and upgraded to a King Suite. The room was nice, space was even better. The bathroom however had a shower that was smaller than my RV. A definite problem. Next time I will gladly stick with a tub / shower.
The customer service is above 5 stars. I will gladly return for business and leisure.
October 29, 2013
Rated 5.0 out of 5.0 by Monkey17 Home away from home
I travel a lot for work and I find that I keep going back to the Holiday Inn Express Scottsdale North. Why...because of the customer service. From check in to check out, everyone is always very friendly and extremely helpful. I really appreciate good customer service and I always find it here.
I would highly recommend this hotel to anyone who is traveling for business or pleasure. You can't beat the location, there are always a lot of things to do around the hotel and it's located near anything you could ever want.
October 21, 2013
Rated 4.0 out of 5.0 by Picky123 Highly recommend this place!
Fast check in.
Room had access to outdoor patio.
Plenty of close parking.
Pool and hot tub looked enjoyable but did not use.
Great picture on TV.
Free breakfast is always good.
Toilet was small. Probably good size for small kids.
Usable but small. I'm 6'2" and 225lbs.
Had a big chair and desk in the room with a king bed.
Love the fact that you could walk to a restaraunt and drugstore.
October 16, 2013
Rated 3.0 out of 5.0 by Intl66 Needs better management
Room at back of hotel, told to park in back. Door card machine to open door did not work. Walked around hotel to get in. Complained to front desk and they knew it was not working. Pancake machine not set up for breakfast. Only green tea. Lack of attention to details.
October 12, 2013
Rated 5.0 out of 5.0 by Purposed213 Comfortable bed, very clean with great service.
The Holiday Express Scottdale North was very clean with great service. The Continental breakfast was great and the amenities were as well. I would stay here again on my next visit to Arizona. Great value and the Queen size bed was comfortable and relaxing.
October 6, 2013
Rated 5.0 out of 5.0 by 2ndFlrRoom Staff was excellent provided great service
I stayed at the hotel for a month. The staff was excellent, friendly and went out of their way to assist you whenever needed. The breakfast provided had lots of choices, although I prefer waffles over pancakes, lol. The shuttle drivers were great and tried to accommodate you as their schedules would allow, since it was extremely busy while I was there. The hotel was very clean as well as my room. Thank you to the housekeepers for keeping it tidy! The only recommendations I would make is an updated washer and dryer, as there is only one and it is small, and the matress in my room was a little too hard for my preference. I had a nice stay and would recommend the hotel to anyone in the area.
September 24, 2013
Rated 5.0 out of 5.0 by PTopps just in town for a wedding
Thanks to you we were very comfortable and enjoyed our stay looking forward to staying with you again in the future, Thank You.
September 24, 2013
Rated 5.0 out of 5.0 by Tree68 Convenient and Comfortable
The highlight was a nice great away breakfast with good selections for my wife and I. The room and bathroom were clean and neat.
The poolside view was enjoyable. Local restaurants were very close .
The front desk was helpful and pleasant. We would definitely return.
September 21, 2013
Rated 5.0 out of 5.0 by DClair Great place . My wife and I stey here whenever we are in Scottsdale
We have been coming here since shortly after the property opened for business. Sine we first came here there is no other place in the area where we have stayed. The front desk staff is always friendly and helpful. We have come to know Amanda and think she is an outstanding representative of your brand.
The person in charge of the breakfast area we have gotten to know and we consider her to be the best person in this position we have ever met in the countless Holiday Inn Expresses we have stayed at the past few years in all parts of the country.
If you are looking for this type of a place, convenient to shopping. clean, reasonably priced and staffed with excellent people, we would highly recommend it.
August 27, 2013
Rated 5.0 out of 5.0 by LateCheckin Platinum Service!
I am a Platinum IHG member and must say that this Holiday Inn Express has the best customer service that I have experienced in all of the ones I have stayed in.
Great Job and Thanks!
August 22, 2013