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Rated 4.7 out of 5 by 236 reviewers.
Rated 5.0 out of 5.0 by Still Very Good WE have stayed at this property many times and it never disappoints. The staff is outstanding (especially Dionte) and the location, the service and the staff make this a great place to stay! June 21, 2014
Rated 5.0 out of 5.0 by Superb accommodations Everything about this hotel exceeded my expectations. It will be my first choice when I visit Phoenix/Scottsdale again. June 19, 2014
Rated 5.0 out of 5.0 by Very impressed I stay in a fair number of hotels of this "genre," so my usual take is there is little difference. I was pleasantly surprised to find that this property really stood out! The employees were pleasant, helpful and went out of their way to provide excellent service from the moment we arrived. When I read that the rooms had a sofa bed, I expected a tiny entry area. Instead, there was a very large room with sofa bed, TV, fridge June 19, 2014
Rated 5.0 out of 5.0 by Great Room We have stayed many times at this location. The staff is very friendly, the rooms are always clean and it is a terrific location June 19, 2014
Rated 5.0 out of 5.0 by Comfortable, quiet, clean We loved our stay (3 nights) at HIE Scottsdale Old Town. The staff was very friendly and helpful. The room was great, and the pool area was fantastic! Great breakfast, too! We'll be staying here again! June 18, 2014
Rated 5.0 out of 5.0 by Comfortable Stay A quick overnight stay before traveling. Check in was great, staff was friendly, the rooms were clean and bedding was comfortable. The kids enjoyed the swimming pool. Breakfast was nice and had variety. Check out was easy and fast. June 18, 2014
Rated 5.0 out of 5.0 by My Stay I was very surprised at the cleanliness of the hotel and the extremely friendly staff. The room was surprisingly large and the bed very comfortable. I was able to get a late check out with no problem at all. It is conveniently located to all the Old Town activities. I would recommend this hotel to anyone who visits Old Town. June 18, 2014
Rated 5.0 out of 5.0 by my stay Enjoyed very much. staff friendly, breakfast ok, pool quiet but enjoyable June 17, 2014
Rated 4.0 out of 5.0 by Great stay My stay at this hotel was fantastic. I was mostly in the office during the day, but I really enjoyed the ease and comfort of the room once I returned. I also enjoyed the convenience of breakfast right at the hotel. The variety was the best part. :) June 16, 2014
Rated 4.0 out of 5.0 by Comfortable bed and excellent service Breakfast and hotel staff were amazing... AC turned off in the middle of the night leaving the room steamy and humid. Bed was very comfortable. Room overall very clean. June 16, 2014
Rated 5.0 out of 5.0 by Super Aufenthalt in Scottsdale Unser 2 Aufenthalt im Holiday Inn in Scottsdale hat wieder voll die Erwartungen erfüllt. Die MItarbeiter sind sehr freundlich und hilfsbereit. Jeden abend ausser Sonntags wird ein sogenannter Managers Empfang angeboten, es gibt Bier, Wein, Softdrinks und Snacks (eine super Geste und sehr nett). Der Pool ist für ein Hotel dieser Kategorie sehr nett. Alles in allem ein wunderschöner Aufenthalt. Das Hotel liegt sehr zentral und man hat eine gute Auswahl an Restaurants in der Nähe. June 16, 2014
Rated 5.0 out of 5.0 by Amazing Team Members Wonderful caring team. Great customer service, above and beyond my expectations. Great comfortable rooms with great comfy beds! Will be back! Thank you! June 14, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel! I was really able to relax at this hotel. The very affordable King Room was more like a suite. It had a small living room with a couch, second TV, frig, and microwave that you could close off from the bedroom. The staff were very friendly. The hotel was extremely clean, both inside and out. The location is great. You can walk to Old Town or they provide a shuttle for free. There's plenty to do nearby, but it's not a congested area. June 10, 2014
Rated 5.0 out of 5.0 by Good Location, Great Service, Goood Breakfast We stayed at this Holiday Inn Express to see a little of Scottsdale Old Town before going to Sedona and the Grand Canyon. June 9, 2014
Rated 5.0 out of 5.0 by Great Stay The hotel was centrally located with all the amenities. Staff was professional and friendly. Will stay there again. C. Crandall June 9, 2014
Rated 5.0 out of 5.0 by Easy Stay at Holiday Inn Express As someone who travels more than 15 days a month, I just wanted to mention that this hotel did more than held its end of the deal when it came to providing a comfortable place to rest my head at the end of a long work day! The staff was beyond friendly, the rooms were clean and comfortable, and the breakfast food had a large enough variety that anyone was sure to find something they would enjoy. Thank you, Holiday Inn Express staffers, for a job well done! June 9, 2014
Rated 5.0 out of 5.0 Great Location Stayed here so we could go out for the night in Old Town. Great location and awesome shuttle service. The only complaint I had, and it is very minor, is the size of the bathroom was a little small. I would definitely stay here again. June 9, 2014
Rated 5.0 out of 5.0 by Great beds and service Enjoyed our stay at the Holiday Inn Express. Staff were very friendly and helpful. Room was clean and beds were very comfortable. Would have liked fresh fruit at breakfast and less meat products,. June 7, 2014
Rated 5.0 out of 5.0 by comfortable bed Thank you Trisha, thanks for hospitality of staff felt welcomed and was able to get rest due to a/c going out. June 5, 2014
Rated 5.0 out of 5.0 by Highly recommend Excellent location, all the staff has been most helpful and friendly, and the rooms are clean and comfortable. Always my first choice when visiting the area. June 4, 2014
Rated 5.0 out of 5.0 by Good value, close to Old Town Nice rooms, Free shuttle service. Daily breakfast was good but staff need to make sure it is re-stocked frequently. June 4, 2014
Rated 5.0 out of 5.0 by Friendly service at front desk Friendly, knowledgeable staff. Rooms clean and quite. Staff moved us away from construction in front of hotel, very thoughtful. May 31, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE GREAT LOCATION NEAR OLD SCOTSDALE AND SEVERAL SHOPING AREAS PLUS OLD VALUE STORES WE HAD A GREAT STAY ARIVING LATE ON sATURDAY AND INVITED TO ATTEND A HAPPY HOUR UNTIL 7PM WHAT A TREAT GOOD WINE AND GREAT TAP BEER. LOVE IT. May 29, 2014
Rated 5.0 out of 5.0 by Fantastic Place Stayed here for business and brought the wife. The staff here could not have been more helpful. Breakfast was great every morning, and the happy hour was a nice way to relax after work in the late afternoon. Staff even suggested a couple of restaurants for us to try, and shuttled my wife around during the day. One small issue in room (bedroom TV wasn't working), but this was promptly attended to by maintenance. Couldn't ask for better service. Downtown Phoenix is only 20min or so away, and Scottsdale is within walking distance (plus there is a trolley to get around). Highly recommend for any work trip, or even for a relaxing getaway. Will be back! May 1, 2014
Rated 5.0 out of 5.0 by food afternoon snack needs variety Morning breakfast was ok except they overcooked the bacon 90% of the time and it crumbled to the touch April 23, 2014
Rated 4.0 out of 5.0 by Stayed here many times We stay at this hotel often. We are priority members and stay for location and points. It is a good central location to Scottsdale and Tempe. Things we like: happy hour (could use a variety not just chips salsa and chex mix ) but still a nice perk, Cookies at night, and breakfast (could use some variety there as well in the hot breakfast) We like to get a first floor poolside room (worth the upcharge if you are going to use the pool often (get a room with a sliding door that goes right outside and also has a little patio. Things that could use a little help: housekeeping comes early and is relentless (keep your privacy marker in door) . Rooms are sorta dark and clean but kinda gloomy. Pool towels go fast and are often out. Wish hot tub stayed open longer if you go to dinner and come back it's closed at 10. All in all for a Scottsdale hotel it is a good value. Nothing fancy but fine for the price. We spend our money at great restaurants or go to other resort restaurants then stay here for the savings. April 23, 2014
Rated 5.0 out of 5.0 by Great Value for Scottsdale My family of 4 and I have stayed at this property a few times over the years and have been mostly impressed. Our most recent stay was no exception. The facilities are clean and well maintained. We stayed in a 1st floor room with 2 queen beds and living area (areas separated by doors for quiet and privacy). The beds were comfortable enough, and everything was in good condition. Only issue is that footstep noise from the floor above is easily heard below. The pool area/courtyard is very nice, and surprisingly quiet given that the property is on a major, high-traffic street in the area. The reception in the evening is welcome, and the breakfast is better than average for places like this. We did appreciate that they kept items available throughout the operational hours. All interaction with the staff was great. From the phone call to the property the week before arriving, to everyone we spoke to during our stay, the staff shows a willingness to help in a friendly manner. I agree that this should be the norm in the hospitality industry, but for someone who travels often, I know this simply isn't the case. I would recommend this property to anyone traveling to the Scottsdale area. There are many, considerably more expensive options available, and they may have better resort-type amenities, but you would be hard pressed to find one that is a better value that also delivers top-notch service. Travel note: if you have younger kids, the McCormick-Stillman Railroad Park in Scottsdale is a great place to visit! April 22, 2014
Rated 5.0 out of 5.0 by Great Hotel This is the second time I have stayed at this location and I was not disappointed either time. You have superior staff; very friendly, accommodating and knowledgeable. The room was lovely and very clean. The bed was extremely comfortable and I slept like a rock. I did not have breakfast this time, but I do remember that last time I was very pleased with the variety of food. April 14, 2014
Rated 5.0 out of 5.0 by Perfect vacation This is an amazing hotel. Everything was perfect. From the pleasant, helpful and welcoming staff, to the great breakfast, the wonderful cocktail hour and the warm cookies and milk in the evening. I stayed here with my daughter for spring break trip and it was perfect. Love the pool area and spacious rooms. Business center was super nice too April 12, 2014
Rated 5.0 out of 5.0 by Beautiful property! Very nice hotel, pool area top-notch! Great location...right next to Old Town Scottsdale. We had a large 2 rm suite with frig and micro, 2 beds with glass doors that close to the sitting rm/sofa bed area, and a balcony overlooking the pool. Ice water available in lobby 24/7...nice touch! Great hotel! April 10, 2014
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