Rated 4.6 out of 5 by 159
Rated 4.0 out of 5.0 by ChiefGeorge1 Scottsdale 2013
Overall great - Staff is outstanding. Gym leaves a lot to be desired equipment, especially treadmills need to be replaced
March 26, 2013
Rated 2.0 out of 5.0 by Sheri052463 Pass on this place.....
We arrived at 12:15 to check in during Spring Training and were told we needed to wait 5 minutes while the computer system came back up. Apparently this reboot happens at the same time each day. We waited 20 minutes and missed the first part of our baseball game. A bit frustrating.
The room was basic, at best. Due to the fact that the bathrooms don't have fans (we had 2 rooms and both were the same), it did not allow for good circulation in the room. It was very "muggy" in the room. The window didn't open so we had to prop the front door open with our luggage to get the air to circulate.
The bathroom was dirty. Hair in the tub and on the floor. Two towels only for a 2 bed room.
The front desk were nice, in general. Jeremy was great. There was another gentleman there and he was rude. Instead of apologizing for the long delay in checking in, he pretty much told us to deal with it.
The pool area was nice. The drinks and snack from 5:00 - 7:00 were very nice. Old old towels available. Probably time to update those.
The breakfast was a notch above a continental as there were eggs and sausage/bacon. I believe it is all cooked in a microwave and then kept warm. A little weird and doable, at best.
The A/C was either FREEZING or stuffy. We kept the A/C on low just to keep air moving. I came home with laryngitis and sick.
Will I be back? No
March 22, 2013
Rated 4.0 out of 5.0 by Brenda22 Nice place, great location.
This is a very nice property. The location is great. Good for shopping and dining, very close to Spring Training ball field. I have stayed twice and plan to stay again.
March 22, 2013
Rated 4.0 out of 5.0 by Sox59 Bath/Room Preference
Had to have a new shower head and curtain installed. Should have been done before occupancy. I always request a 3rd foor pool side room. Apparently requests don't matter. Room location seems to be determined by luck. I register 4 months in advance, and my request is satisfied by luck if there is a room available when I walk up to the desk. Since this has occured exactly like this for four consecutive years at this location, I'd request that you award me a free night next year.
Otherwise stff are nice, room is nice, pool is excellent, and hospitality efforts are very accomodating.
Look forward to your response...
March 21, 2013
Rated 5.0 out of 5.0 by Vicki12 Relaxing time
The staff here is exceptionally friendly. Our room was very clean. We did not rent a car during our 4 night stay and used the hotel shuttle service which was great. It is an easy area to walk around and look at the shops and grab a bit to eat. Thank you for an enjoyable vacation. I stay in many different Holiday Inns for business travel and this one is at the top of my list.
March 20, 2013
Rated 5.0 out of 5.0 by rw70 Quiet otel, comfortable firm beds
The hotel is nicely remodeled with all new amenities. The front desk had local maps and great direction instructions. Breakfast buffet was kept full - no delay for anything on the serving line. A side stand of coffee was kept full and ready and a full selection of coffee creamery for all taste buds. Nightly free reception with chili, cheese melt and chips with complimentary wine and beer. Just leave a tip for the service. It was great. My wife and I have stayed in HI Express in many states but believe this was the nicest one of all times. Thanks for all the good service.
March 18, 2013
Rated 4.0 out of 5.0 by charlie227 Close to Old Town
i stay at this hotel often for work. the staff and accommodations are great. most hotels in this area are about the same, but this one has been the most reliable. the team that works here are always enthusiastic and helpful.
the location to work and old town is great. I really like being able to walk in to both places easily.
the only downside is their lack of vegetarian options at breakfast, which is typical of the HI. I end up eating a lot of bread in the morning.
March 18, 2013
Rated 5.0 out of 5.0 by Oldclem53 Spring Training Stay
Staff was outstanding...served snacks early when game was rained out. Will return.
March 15, 2013
Rated 5.0 out of 5.0 by dinomac Wonderful location and vacation spot....
We really enjoyed our stay here from check-in to check-out. We enjoyed the breakfast each day and got to enjoy happy hour 1 night of our stay and the cookies for a couple nights. The pool area, although small, was adequate and the whirlpool was nice and there was plenty of seating around the pool to relax in the shade or the sun. The suite was nice... couch and chair, as well as microwave and fridge, although the couch was very uncomfortable to sit on (probably because it was a hide-a-bed). Beautiful hotel and great location... easy walk throughout the downtown and specially close to Old Town and the galleries. And be sure to check out the park just east of Old Town... lots of green grass and fountains! Weren't sure if we would like Arizona, but we loved it! Definitely recommend Scottsdale and staying at the Holiday Inn Express!
March 12, 2013
Rated 4.0 out of 5.0 by Lilpup Central location!
Nice clean rooms, satisfying breakfast and great location to the baseball & downtown. Visit the zoo & gardens in the morning & catch a game in the afternoon.
March 11, 2013
Rated 5.0 out of 5.0 by GoGiants2013 Great Room and Great Service
The room was large enough for our group to gather before outings. The bed and pillows were great. Front desk staff were very accomodating and willing to help at all times. Great location close to Scottsdale Stadium as well as Old Town nightlife. This is my new spring training home.
March 11, 2013
Rated 4.0 out of 5.0 by CubsFan Enjoyable stay
Clean and friendly hotel in a great location. Front desk staff was very helpful. We took advantage of the hotel shuttle one evening for dinner at a nearby restaurant and it was extremely convenient. Loved the cookies and milk in the lobby in the evening.
Our trip purpose was to visit ball parks for spring training, and the Giants Scottsdale Stadium was within walking distance. We would rate the breakfast average or slightly above average; however, adding chocolate milk to the A.M. selection would have enhanced our experience. I did note that the employee managing the breakfast area was really moving fast to make sure that food items were filled, garbage emptied, etc.
Our room/suite was comfortable and the bed sheets were considerably softer than what I typically find in hotels with similar price structure.
We would return to this hotel given the opportunity.
March 9, 2013
Rated 5.0 out of 5.0 by ed26 HAS IT ALL!
GREAT LOCATION--EASY WALK DOWNTOWN AND TO THE BASEBALL PARK. STAFF VERY ACCOMODATING AND THE MANAGERS RECEPTION DONE WELL AND VERY NICE BREAKFAST.
March 9, 2013
Rated 5.0 out of 5.0 by aurelia Staff provided great service
My husband and I have stayed at this hotel for 4 years while attending spring training. Our experience has always been great but this visit the service was outstanding. Examples - Whenever we needed a shuttle, the front desk was great about letting us know when the shuttle would be available; the front desk staff assisted me selling some extra game tkts that I had by putting another guest in touch w/me; and last but not least, I left two blouses in the closet and again, the staff located the items and were able to get them back to me. WONDERFUL!!!
March 8, 2013
Rated 5.0 out of 5.0 by timetogo Best Around the Area!
This hotel is very nice and the staff was great!!! There are some very nice extras at this hotel.
March 7, 2013
Rated 5.0 out of 5.0 by Ralph53 Ralph53, Platinum Member
The management and staff should be commended for their performance. Very helpful front desk. In addition ,the cocktail hour and cookies at the end of the evening are a nice complimentary from this hotel. I have stayed at many Holiday Inn properties, and this hotel ranks extremely high on my list. I highly recommend this property for its staff and location and plan a future visit. My thanks to the management and staff at this property!
March 4, 2013
Rated 5.0 out of 5.0 by FussyStayer Thoroughly Enjoyable Stay
When looking for somewhere to stay in Scottsdale. I was amazed at all the great reviews this hotel gets. Having stayed there, I can now say they are well deserved. We spent 3 days there in February and really enjoyed our stay. Rooms were spacious, clean and comfortable, the free breakfast was very good (better than we expected actually), the evening reception was pleasant, the use of the shuttle bus was a huge bonus (they even offered to take us to the restaurant across the road if it was raining) and the staff were all very pleaseant (particularly the Front of House Manager - Dionte). The weather didn't lend itself to using the pool (we had snow on one day!), but the area was very pleasant and there were plenty of places to sit. Scottsdale itself is a nice town with pleanty of places to shop and eat. We enjoyed being within walking distance of restaurants. We can highly recommend the Fashion Square too.
February 25, 2013
Rated 5.0 out of 5.0 by soontoretire Great staff, very helpful
The ladies at the front desk were very friendly as well as the shuttle drivers. Room was clean. I was there for a wedding and liking to walk, I made my way around town on foot within 1.2 miles of the hotel. I would certainly stay there again. I would of liked the shuttle to run until midnight instead of 10 pm for airport pickup.
February 24, 2013
Rated 5.0 out of 5.0 by valleysurg2 Absolutely great!!!
The staff answered every question. Check in was quick. Nobody complained around me. They transported everyone where they needed to go. I felt secure, and I saw security on several times. I felt I was safe, and my vehicle was safe. I can't say enough about how good the hot breakfast early in the morning, and the cocktail hour in the evening. I reallly appreciate the USA today paper in the mornings, and my room was cleaned fresh everyday. When i passed the staff in the hallways, they made me really feel welcome. I really appreciated that. I am an African American from the south and that was really meant something to me to know the staff was courteous and respectfull. You guys are doing everything right, and I would pass the others to come stay where you guys help me to feel comfortable, secure and most definitely affordable. The ceiling appear to be thin and I was able to hear my neighbors upstairs walking at night, but it didn't appear they were noisy, just the ceiling was thin and thats correctable. Great Job!
February 18, 2013
Rated 1.0 out of 5.0 by jerryvdaal0429 This should not be an award winning location for Holiday Inn!
We stayed here 7 nights. We stayed in room #228, a king luxury suite. We were miserable during this entire stay: the hot water works backwards in the kitchen and the left bathroom sink. It takes at least 5 minutes to get the hot water to come on in the kitchen. The mattress was very uncomfortable and needs to be updated to a pillow-top mattress for an "award-winning" hotel. The noise in this hotel was unbelievable...happy hour from 5-7 with screaming young men and women and no control over the noise, people stomping around at all hours of the night, doors slamming at night, people running up and down the hallways at night...we couldn't sleep or relax at all! We will definitely make sure to tell all our family and friends not to stay in this hotel.
February 11, 2013
Rated 5.0 out of 5.0 by lovemyaqha Another STANDING OVATION for HI!
Can't say enough about how great this hotel was. From the room to the staff to the amazing hot breakfast, we were pleased 110%. We never made it back to our hotel for the evening reception, but heard from other guests that it was very pleasant as well. The pool area looked great and inviting, but we were there in January during one of the rare cold snaps, so admiring it from our poolside balcony is as close as we got.
We were in town for Barrett Jackson. This hotel was a 15 minute drive, not bad at all, but originally I thought it was within a mile (there is a BJ clothing store nearby) Still, I would stay here again when visiting AZ!
February 7, 2013
Rated 5.0 out of 5.0 by cecile10 overall great service and comfort
When we go back to Scottsdale we will only stay at this hotel
February 7, 2013
Rated 5.0 out of 5.0 by disneygal18 I can't say enough about this property.
I've already reviewed this property on several other travel sites, but our experience here was so good, that I'm willing to take the time to review it again.
From the comfort of the room, to the helpful and courteous staff, to the hot buffet breakfast that included something for everyone in my family, this was my family's favorite hotel on our driving trip through AZ.
I would recommend it for business or persona travel and would definitely make this my hotel of choice should I return to the Phoenix/Scottsdale area.
February 5, 2013
Rated 5.0 out of 5.0 by ErnestB Business Trip
Very good quality Holiday Inn, among the best.
Good location, walking distance from restaurants.
Staff was very helpful. I will stay there again the next time I am in Phoenix. I Recommend this hotel.
February 5, 2013
Rated 4.0 out of 5.0 by Travelalot60 Could of been better.
We recently stayed here while taking a few days off. Our biggest disappointment was that our room was just above a garbage area and we were awaken by very loud garbage trucks early in the morning on two of the days. We should of complained the first time it happened, but thought maybe it wouldn't happen again, but it did two days later..the day we were departing. The only other negative things were minor..a slow draining tub and also a twin or else a full sized mattress pad on a king bed. We let the front desk know on the morning of day 2 and our problem was resolved fairly quickly. I must comment on the bed. It seemed rather old and worn out, as it did not seem like other Holiday Inn beds, and being a Gold Priority Club Member, we have slept in many. On the good side, we noticed that all staff were friendly and had a good attitude, the free breakfast, happy hour, and cookies and milk were great, nice rooms, pool area, and fitness room. I would give this hotel another try.
February 4, 2013
Rated 5.0 out of 5.0 by EZgoing Wonderful Stay!
This was our first visit to Scottsdale. We were there to attend the Barrett Jackson Auction. We found the hotel easily. Very attractive exterior and as we walked in we were pleased to see the interior was just as nice. Our room was fantastic as it had the separate space for the couch and a second TV. The entire crew was extremely nice. I am sure the breakfast is dictated by corporate, but since it is included in the price, you won't hear us complaining! The chili that was served during the evening snacks was very good, along with all the goodies you could add to it. I wish we could have had more time to walk around the "Old" Scottsdale area. Now that we got the taste of how beautiful Scottsdale is, we know of an excellent place to stay on our next trip! Being a Priority Club member, this hotel gave me the best goodie bag I have ever received! Thanks so much for your kindness and hospitality!
January 30, 2013
Rated 5.0 out of 5.0 by Frank1127 Excellent Staff, Nice room, Good service
We were accommodated in every way possible, great staff, clean property.
January 30, 2013
Rated 5.0 out of 5.0 by onon good hot breakfast
as usual your staff are exceptional for their excellence in helping you find what you need in the local area and go out of their way to accomplish it
January 26, 2013
Rated 5.0 out of 5.0 by metexaminer Great location and clean and comfortable room
Location is close to old town Scottsdale. Room was clean and breakfast was convenient for an early start day.
January 26, 2013
Rated 5.0 out of 5.0 by nyalou Great staff
The staff was way above average, I was there for an artist's workshop for a week. The shuttle service was one reason I chose this hotel, and it was awsome. They picked me up from the airport, took me to class every day and picked me up, took me to restaurants, and other places for errands I needed. Everyone was courteous and eager to please.
January 24, 2013