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Rated 4.7 out of 5 by 348 reviewers.
Rated 5.0 out of 5.0 by Great vacation spot! My daughter and I initially planned to stay one night during my birthday weekend trip to Phoenix. But, we enjoyed the hotel so much that we extended our trip and stayed a second night. The hotel is very clean. The staff is friendly, courteous and very accommodating. The rooms are spacious and modern -- the beds are very comfortable. The pool is great (waterfalls, salt water and sprinklers). The hot breakfast was good (lots of options). And the evening cookies and milk treat was a nice bonus. We will definitely stay here again! July 26, 2014
Rated 5.0 out of 5.0 by great staff and lovely hotel We were there due to medical necessity so could not fully enjoy the hotel, but the staff was great and the room was spacious and comfortable. Location was convenient and quiet. Definitely recommend this hotel. July 26, 2014
Rated 2.0 out of 5.0 by Getting Run Down The hotel and staff are starting to get run down. This used to be an above average property to stay at. We never could get more than a slow trickle of cold water from our bathroom tap. The hotel never fixed even after we brought it to their attention. They have not updated their hotel information books. They books say the shuttle is complimentary, but the $10 fee might surprise you. We got them to comp us the shuttle in the end, but only after helping them update their information book. July 25, 2014
Rated 1.0 out of 5.0 by Horrible Experience, Don't stay here This was the worst experience we have ever had. There were bugs in our room, I showed the front desk a picture, nothing was done. One of the beds had a urine stain with animal hair on it. We were never even contacted by management or received an apology. Never stay here. July 25, 2014
Rated 5.0 out of 5.0 by Scottsdale Location Very nice property. The beds are very comfortable and of course the pillows always are. Breakfast had a pretty good variety and was maintained with hot fresh food. July 22, 2014
Rated 5.0 out of 5.0 by Loved it! This hotel has everything to be comfortable and happy. Highly recommended! July 19, 2014
Rated 5.0 out of 5.0 by Great Location Friendly front desk employee. Nice clean room, swimming pool and great location as it relates to Old Scottsdale July 17, 2014
Rated 5.0 out of 5.0 by Great hotel! Everything was great at this hotel. The room was comfortable, the breakfast was good, and the cleanliness was also great. The staff were very friendly and attentive. July 17, 2014
Rated 5.0 out of 5.0 by sooo clean I absolutely love this holiday inn I have stayed with my daughter and to grandchildren and its like a staycation the free happy hour fantastic !! the breakfast is wonderful such a variety of breakfast items everything from biscuits, and gravy, to pancakes to eggs, sausage , different cereals, hot and cold ,its great and then pool we had a blast at the pool to just relax I love it and finally the cleanliness of the room has to be one of the most cleanest rooms I've ever seen that's why I stayed multiple times so clean cant wait to go again !! love it !! July 16, 2014
Rated 5.0 out of 5.0 by Booking and services great and easy booking via email and a great reminder for an annual event. July 16, 2014
Rated 5.0 out of 5.0 by Compliementary Shuttle and Friendly Staff The complimentary shuttles provided by Holiday Inn Express allowed my party and I to visit the Old Town Scottsdale area and other popular tourist attractions within a three mile radius of the hotel. The hotel staff was professional and courteous. The housekeepers were diligent ensuring that we had clean towels, beds were made, and that our coffee was available for our personal consumption. July 14, 2014
Rated 4.0 out of 5.0 by A great stay all things considered We were pleasantly surprised by the quality and space of the room. The breakfast was definitely above average. Next time we voluntarily leave our house we will consider Holiday Inn Express as our preferred place to stay. The only bad thing was near the end of our stay when we were unable to leave because the elevators were out of order for a while. But the staff was wonderful and brought up some lunch. We very much enjoyed the shower and the bed was extremely comfortable. July 12, 2014
Rated 5.0 out of 5.0 by Great Service and Great stay in comfy beds Our stay at this location was excellent. From the moment we arrived to the moment we left, we felt welcomed and taken care of. The Room was perfectly suited for our needs and the access to the pool was just as described. I will stay at this location again when I am in the area. July 12, 2014
Rated 5.0 out of 5.0 by Vac Stay at Holiday Inn Express If you have the opportunity to stay at Holiday Inn Express July 10, 2014
Rated 4.0 out of 5.0 by 3 months in Scottsdale The hotel was nice. I did not like the fact that the bathroom was next to the door & so far from the bedroom. The happy hour snacks were the same a little variety would be nice. It is also a very busy hotel so it is hard to sleep/relax. But besides that the customer service was great, the location was great and the room was nice. July 9, 2014
Rated 5.0 out of 5.0 by Very Nice My daughter & I made this home base while we shopped for her a new place to live. (From Chicago, moved for job). We had her 10 lb. dog also. Very nice. Guests with dogs stay in a specific wing. I liked that as I sometimes worried maybe he barked when we left. (Were we bothering other guests?) But then I realized others were doing the same thing and it was no big deal. The dogs I did hear were few and far between and no big deal. It never lasted long. The breakfasts were good. A nice variety. A really nice market area complete with ice cream! Also, the travel laundry soap was less expensive and a larger quantity (same brand) than at Target! The washer and dryers were nice. Obviously taken care of. Honestly can't think of one bad thing to say about the place. July 8, 2014
Rated 5.0 out of 5.0 by Great place to stay Large clean rooms and attentive courteous staff. It's a great place to stay while on business or as a base to explore Scottsdale and Arizona. Deante, Jeremy and Aaron were especially helpful. The evening happy hour and van service were a nice addition. June 30, 2014
Rated 4.0 out of 5.0 by Nice location Great location, close to Old Town Scottsdale. Most of the staff is friendly and helpful. Limited options for happy hour snacks but still a nice happy hour. Housekeeping does a great job and are very friendly. June 29, 2014
Rated 5.0 out of 5.0 by Great Place to stay Took the Family got two rooms but one room would have worked rooms are very large and spacious. We loved it. June 28, 2014
Rated 5.0 out of 5.0 by Excellent Room was quiet, clean, safe, and everything worked properly. Grounds and common areas were clean as well. Location of hotel was safe and quiet. June 28, 2014
Rated 4.0 out of 5.0 by Comfort and convenience My wife and I really enjoyed our stay here. First, the bad news. Our room had a nice view...of construction crews and porta-pottys! That was the only bad news, and to be fair I'd rather have a hotel make improvements and inconvenience a few people than turn into a shanty. The room was spacious and comfortable (and any construction never woke us up). Breakfast options were good, and evenings we were treated to cookies and milk. Nice touch! All staff members were pleasant and professional, especially Jeremy. He was very personable and courteous. The hotel location was also a plus, as we could get on the expressway right out of the back parking lot and miss a lot of traffic in the entertainment district. All in all a good choice for a hotel in the Scottsdale area! June 26, 2014
Rated 5.0 out of 5.0 by Very pleased with stay Motel was well maintained, staff was friendly and helpful. Location was convenient to area attractions. June 25, 2014
Rated 5.0 out of 5.0 by Still Very Good WE have stayed at this property many times and it never disappoints. The staff is outstanding (especially Dionte) and the location, the service and the staff make this a great place to stay! June 21, 2014
Rated 5.0 out of 5.0 by Superb accommodations Everything about this hotel exceeded my expectations. It will be my first choice when I visit Phoenix/Scottsdale again. June 19, 2014
Rated 5.0 out of 5.0 by Very impressed I stay in a fair number of hotels of this "genre," so my usual take is there is little difference. I was pleasantly surprised to find that this property really stood out! The employees were pleasant, helpful and went out of their way to provide excellent service from the moment we arrived. When I read that the rooms had a sofa bed, I expected a tiny entry area. Instead, there was a very large room with sofa bed, TV, fridge June 19, 2014
Rated 5.0 out of 5.0 by Great Room We have stayed many times at this location. The staff is very friendly, the rooms are always clean and it is a terrific location June 19, 2014
Rated 5.0 out of 5.0 by Comfortable, quiet, clean We loved our stay (3 nights) at HIE Scottsdale Old Town. The staff was very friendly and helpful. The room was great, and the pool area was fantastic! Great breakfast, too! We'll be staying here again! June 18, 2014
Rated 5.0 out of 5.0 by Comfortable Stay A quick overnight stay before traveling. Check in was great, staff was friendly, the rooms were clean and bedding was comfortable. The kids enjoyed the swimming pool. Breakfast was nice and had variety. Check out was easy and fast. June 18, 2014
Rated 5.0 out of 5.0 by My Stay I was very surprised at the cleanliness of the hotel and the extremely friendly staff. The room was surprisingly large and the bed very comfortable. I was able to get a late check out with no problem at all. It is conveniently located to all the Old Town activities. I would recommend this hotel to anyone who visits Old Town. June 18, 2014
Rated 5.0 out of 5.0 by my stay Enjoyed very much. staff friendly, breakfast ok, pool quiet but enjoyable June 17, 2014
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