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Rated 4.7 out of 5 by 353 reviewers.
Rated 3.0 out of 5.0 by Mixed Reviews Some of the staff is great. Some is not. Beds are comfortable. Room is fairly clean. Breakfast needs a lot of improvement. So does the building. Pricey. Fair location. Just not my favorite. Not great. Not bad. Just okay. January 9, 2014
Rated 4.0 out of 5.0 by Nice comfortable place Great moderate place to stay in Scottsdale, just south of the Fashion and Arts areas. It's not one of the resort or spa places, and the neighborhood isn't the top of the line for Scottsdale, but it is convenient to shopping and entertainment and the airport and the value is very good -- enjoy the free wine and beer in the evening. January 5, 2014
Rated 5.0 out of 5.0 by Nearby attractions I reserved the room for a night out & not have to worry about driving back on same night . The room was very spacious & the comfy beds and pillows let us sleep peacefully. I was a bit worried when i first saw the young crowd when i checked in but did not have one single problem with noise . I just wished we had one more night! January 4, 2014
Rated 5.0 out of 5.0 by One of the best Holiday Inn Express! We had a superb visit to the Old Town Scottsdale, AZ Holiday Inn Express. The property is outstanding, the service impeccable, and the rooms great. Shuttle service, and an outstanding experience. I highly recommend. January 3, 2014
Rated 5.0 out of 5.0 by great hotel Great hotel ! Friendly staff nIce rooms and good value. Have stayed here before and never been disapointed December 29, 2013
Rated 5.0 out of 5.0 by Great Stay - Will be back! This is my second stay at the Old Town location. The first time was by chance, the second time was by choice. Both visits were fantastic. The staff truly goes above and beyond to ensure you are comfortable. The hot breakfast and manager's receptions were great. The shuttle was a bonus and the drivers always courteous. We did not have a rental car and for 2-3 nights, there is no need for one with access to the light rail. A super value, really no downside. December 11, 2013
Rated 5.0 out of 5.0 by Clean Hotel & Great Location After a recent stay a different brand hotel in San Diego, this hotel was not only a much cleaner, but also a much better value for the amenities available to the guests. The proximity to Old Town was excellent and the staff was very helpful. The room itself was kept very clean and up to date. December 11, 2013
Rated 5.0 out of 5.0 by Location and comfort This property met our expectations in every way. The location was perfect for us and we enjoyed the availability of places to go and things to do. No need to pay high resort fees when you don't need them and/or want them. My only concern was the air conditioner which was noisy and did not appear to maintain the desired temperature. On our third night we unplugged the unit and that solved the problem because the weather was nice and a bit cold which we liked. Lorena did a great job of keeping our room clean and Queta was very nice when I asked her for items in the breakfast area. The front desk staff was kind and respectful as was the maintenance representative who came to assist us with the tv. December 10, 2013
Rated 5.0 out of 5.0 by Great Place to stay! This was our second stay in your facility. We love this place. Our room was wonderful, spaceous and so comfortable. The staff was there for our every need... even asking before we thought about our needs. We will be back! December 3, 2013
Rated 2.0 out of 5.0 by Not a good place to rest!. I stayed a couple of nights and was near to the laundry room so at 5:00 am starts running and makes the stay very uncomfortable , plus the suite has only one a/c and its not enough for such a room like that. December 3, 2013
Rated 5.0 out of 5.0 by Very comfortable! This was an excellent property. The rooms were clean and I enjoyed having a suite to be able to work in one room and have the bedroom in the other. Being able to have a refrigerator came in handy as well. I would stay here again the next time in Scottsdale. November 24, 2013
Rated 5.0 out of 5.0 by Great Place to Stay We ended up at this Holiday Inn because the one I normally stay at was booked. It turns out that this property is nicer. Our room was spotless. The staff were great, always smiling and giving eye contact with a good morning or afternoon. The overall experience was great. The property looked good, the breakfast had a good selection and the staff are friendly. November 20, 2013
Rated 4.0 out of 5.0 by Nice Place Overall this location is a good value and we enjoy staying here. November 20, 2013
Rated 5.0 out of 5.0 by Love this place I always stay here when I stay in Phoenix/Scottsdale close to various resturants & bars. November 20, 2013
Rated 5.0 out of 5.0 by Excellent Hotel This is one of the best Holiday Inn Express that I have ever stayed in. The Staff and the Service is unmatched. November 19, 2013
Rated 5.0 out of 5.0 by keep up the good work Good location, staff very helpful, was our 3rd time wr stayed there, we'll do it again for sure, we visit Scottsdale 3 - 4 times a year, November 18, 2013
Rated 5.0 out of 5.0 by staff very nice, clean rooms I made these reservations for my son and his family as a gift. They were very happy with their accommodations. The staff was very helpful and friendly. The rooms were comfortable and clean. They would stay there again and would recommend it to friends. The gentleman who cared for the breakfast area worked very hard keeping all items well stocked. There was a nice variety to choose from. Thank you November 8, 2013
Rated 4.0 out of 5.0 by Location The hotel was very clean and the rooms were excellent. The physical location of the hotel on Scottsdale Rd. is challenging to enter, unless you know to turn east on Earll St. A nice hotel. November 8, 2013
Rated 5.0 out of 5.0 by Great value, great service We were very happy with the appearance of the common areas of the hotel, as well as our rooms. We had two rooms for this stay. The second room was for my mother- in- law. She is 91 yrs. old and needed a handicapped room. The staff had already reserved her room and went to a lot of trouble the secure a room for us that was nearby. The breakfast selection and quality was way above what we usually find in this price range. The rooms are well-designed and very comfortable. All in all , we were very pleased and will definitely stay there again. November 6, 2013
Rated 4.0 out of 5.0 by Manager's Special This is the BEST Holiday Inn Express for its Manager's Special complimentary happy hour. First stay, it was offered every night. Second stay, 5 months later, having booked on a Monday, it was only offered Tue-Sat! Like all things "too good to last," this one is disappearing, fast. So many other choices, this one feature was the reason we came back. Might need to consider a new choice next time. Also, the pancake machine was "on vacation" the morning we had breakfast, darn! November 5, 2013
Rated 4.0 out of 5.0 by Location Close to everything, great location. I would definitely stay here again November 2, 2013
Rated 5.0 out of 5.0 by Quality way above others in this price range We always like Holiday Inn Express, but this location is in a class by itself. We especially liked the layout of the guest rooms. The sleeping, living, and bath areas have enough separation to keep two or three people comfortable without anyone bothering anyone else. The staff was very professional. The quality and variety of the breakfast offerings was definitely the best we have seen in this price range. Overall, a great place to stay. We will be back! October 31, 2013
Rated 4.0 out of 5.0 by changes I have been going here a lot and just this visit I noticed the superior level has gone to regular like all the other Holiday Inns. I wonder what changed in management? Breakfast is really flat line, the scrambled eggs were yukky. I met a couple at breakfast who were paying less than half of my rate. The IHG rewards bag didn't even have a water in it. Say what? Loyalty? What is that? October 21, 2013
Rated 5.0 out of 5.0 by Great hotel Great hotel Clean, large rooms, great happy hour and close to shopping! October 20, 2013
Rated 5.0 out of 5.0 by Nice spot. Greeted immediately upon walking into the lobby. Check in was a breeze, staff paid particular attention to my IHG Platinum status. I inquired about extending our stay by one day and they took care of it immediately. Rate went up a few dollars each night we stayed with the last night $26 more than the first. Room was upgraded to a king suite which was nice. Only issue was AC unit was in the bedroom portion of the room and it was difficult to manage a comfortable temperature. You froze if you left the AC on, even at low, during the night and the rest of the room required the unit to be on high to cool effectively. Plus it was very noisy. Initial impression of location was a concern. Mulitude of pawn shops accross the street so was a little concerned about safety in the area. Turned out to not be an issue and location was excellent with easy walking access to Old Town, a vast array of restaurants and activities. We walked everywhere, even at night without feeling unsafe. Would definately stay again when my travels bring me to Scottsdale. October 15, 2013
Rated 4.0 out of 5.0 by Comfortable room and good service A very good experience and a great stay at for sure to recommend. October 9, 2013
Rated 5.0 out of 5.0 by A great stay We enjoyed our stay! Check Inn was fast and friendly. We were recognized as IHG Rewards Members and received 2 bottles of cold water which was nice, as it was HOT in Scottsdale. The location is easy to find and parking was adequate and well lighted. The bed was clean, well made and comfortable. Breakfast was very good, with a PANCAKE MACHINE that actually worked. Well it did after the gal in charge of the breakfast room threatened it. ;-) She did understand how it worked and got it going after a glitch or two. A great stay and we will return! October 7, 2013
Rated 5.0 out of 5.0 by Great Location I have been staying at this property since it opened, and you can't beat the location to Old Town Scottsdale. You are walking distance to many activities and places to eat, not to mention how comfortable the rooms are. The staff made our stay a pleasant experience. October 5, 2013
Rated 5.0 out of 5.0 by clean and compfortable The staff was very very nice. I had gotten food poisoning from eating at a near by pizza place, I was extremely sick. The next day, I took a walk, didn't feel I could really make it back in the heat, called the front desk and James, was on driving the shuttle, he was there right away to pick my husband and myself up within 10 minutes. I found that to be very kind and was very appreciated. The cleaning staff worked non stop. The only thing I would like to see is the happy hour to include food. Even if you had to raise the rates a bit. You could eat and not leave the hotel. We stayed at the pool all day and relaxed. The beds were very very compfortable. Since our daughter and grandchildren live in Phoenix, we travel there 2x per year. Yes, we would stay there again. October 2, 2013
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