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Rated 3.6 out of 5 by 164 reviewers.
Rated 2.0 out of 5.0 by Don't be fooled by the pictures. I stay at HIE all the time and have for years, but this one was the biggest disappointment I've had. The 'furniture' was not... Though the room was clean, it was really small and the sink was separate from the rest of the bathroom. Some might like that, but I didn't. There were the typical amenities, but overall it is in dire need of an update. Every time we returned to the room, our key didn't work. The restaurant was so crowded every morning we couldn't eat there. The front desk staff was nice, though. Overall, I'd say my description of the hotel is 'Low Class.' August 15, 2014
Rated 2.0 out of 5.0 by Poor Plumbing We stayed at this hotel for almost a week. We consistently had plumbing issues. The staff was Very quick to answer our calls and give us assistance, but even after the service call, the plumbing backed up again. Once during our stay I thought I saw ants, but didn't say anything. Then on our final morning, I went to pick up my phone only to find ants walking over it. August 15, 2014
Rated 5.0 out of 5.0 by PERFECT Customer Service Great location for day trips and local conveniences. August 15, 2014
Rated 2.0 out of 5.0 by Close to Monterey attractions Rooms were too small. Breakfast rooms were too small to handle the crowds and required a twenty minute wait to get food and then they ran out of eggs and meat. The breakfast staff were working as hard as they could, but the number of staff seemed inadequate for the number of guests at the hotel. The hotel employees were very helpful. I would probably not use this hotel again. August 15, 2014
Rated 2.0 out of 5.0 by Tiny Rooms and Long Lines Rooms were the smallest HIE rooms I've ever seen. The hotel is so big, the number of guest overwhelm the free breakfast. Either eat before 7 am or wait in the TWENTY-FIVE minute line for your cinnamon roll. Also, the hotel is 4 miles from the Aquarium so walking with young children is out of the question. Staff was great. Pool was small but adequate. August 14, 2014
Rated 3.0 out of 5.0 by Overpriced but otherwise satisfactory No major complaints, this hotel is really a motel, opening to the outside with all the safety and noise issues that entails. Also, it was grossly overpriced for the level of accommodations. August 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows I was extremely satisifed with the room, especially the bed and pillows. It was very clean and comfortable. August 5, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable This hotel was wonderful from the friendly front desk staff, the clean comfortable room, good night's sleep, and delicious breakfast in the morning. The only disappointment was the price. Because we were there on July 4, the room rate was much higher than one would expect. That practice is one of supply and demand during holidays and events (fireworks). Our arrival was after 10 pm, and we were not in the area for the festivities. However, we were grateful to find a hotel in the area with a room available, especially one this nice. If we are in the area in the future, we would not hesitate to stay again at this wonderful property! August 2, 2014
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