Rated 4.2 out of 5 by 152
Rated 5.0 out of 5.0 by matt043 Always a good choice in Seaside
Great front desk staff service, clean and comfortable rooms with convenient access to Broadway and the beach. This hotel has never disappointed, always able to have a relaxing time in this property.
October 19, 2014
Rated 3.0 out of 5.0 by Visitor2050154 Nothing special - nothing terrible
The young man who checked me in was very kind. I'm pretty sure he was new and in training, only his trainer was not around. (When I walked through the lobby later that evening he was being trained by somebody)
I requested a late check-out when I called and the woman, I won't mention her name, told me she didn't know if it was possible, it would just depend on how busy the hotel would be. I don't know.... check-out is 11 and we needed until 2. I understand the rooms need to be cleaned but.... if we are not able to check-in until 4pm and check out at 11... I just think it would have been nice to be able to stay later.
It was'nt as if we wanted to sleep the day away. We had two girls who we needed to check into the local college; the college was not registering until 2pm. Two girls, a truck load of..... "stuff" and a dog... It just would have been nice to have a place to wait.
When I asked the woman at the front desk if we could have the late check out, she asked my room number, and then answered I could check out at noon. Why bother? She wasn't even able to look at me when this conversation happened.
A small gripe that I have: I brought my favorite pillow with me, and the pillow case was obviously not a pillow owned by the hotel. Of course, I left it there and when I called to inquire, nobody knew anything about my beloved pillow.
I just think its a lack of caring on the part of the hotel. I am sure they get this kind of thing every day, but, a guest who is willing to pay for the shipping of their "beloved pillow"... would score MAJOR points with this guest, and I would bet many more!
I wouldn't tell people not to go to this establishment, it wasn't terrible, it was just a place to stay. Nothing special.
October 15, 2014
Rated 3.0 out of 5.0 by Visitor2050154 Just "okay"
I have to say it was just okay. Nothing special and nothing too terrible.
The weekend we stayed was a busy weekend in Seaside, I would have liked to know what was happening. We could not get a room anywhere there, or any neigboring towns.
When I called to make a reservation, I asked the woman if there was a possibility of a let check out; she replied she would not know until that day(?) Check in is 4pm and check out is 11 am..... I know there are rooms to clean but....
When I checked in there was only one person and it was very apparant he was new, and being trained. He did a wonderful job considering the circumstances. Actually, he did a wonderful job. He was nice, happy, and would not be rattled by a couple who were waiting impatiently.
The next morning when I requested a late check out I was told I could stay until noon.
Never mind, thanks anyway.
I normally wouldn't have needed a late check-out, but had a daughter who was registering for college, and the opeining registration was not until 2pm.
All in all the stay was not too bad. Nothing spectacular. I'm not sure if they would be first on my list to stay, but I definitly wouldn't avoid them.
October 14, 2014
Rated 5.0 out of 5.0 by Lara J A perfect trip!
The front desk manager on duty, Dorothy was just a great help! She was friendly, informative and her customer service was amazing! Thanks to her, my trip with my granddaughters was just wonderful. This is the place I will recommend to all I know when they are planning a trip to Seaside!
October 11, 2014
Rated 1.0 out of 5.0 by Miss E@68 Poor Housekeeping
The half empty coffee cups were not removed from the room. The coffee pot was not emptied or cleaned nor was the used coffee filter removed. The half empty or empty plastic glasses were not removed nor were new ones provided. The beds were half made with the pillows not touched but left as they were when I got out of bed. The room phones didn't work. I had to go down to the desk to inform them of the poor housekeeping. The next day it was worse and I complained to corporate. There has been no apology and no other contact. When I checked out the manager suggested my expectations were too high. I took out my phone and showed her the pictures I had taken. She then agreed that it was bad. We were there four nights and they never vacuumed once. The beds were comfortable and the room was nice when it was clean..
October 9, 2014
Rated 5.0 out of 5.0 by RicoS Exterior and remodeling work
Hotel would have been OK inside but renovation going on outside which made it noisy during the day and the plants outside were dead. Outside may be a work in progress with the current work going on but dislike seeing dead plants near and outside the entrance to a hotel. Outside needed a little TLC
October 6, 2014
Rated 4.0 out of 5.0 by DennyC Comfortable and private. Really liked the balcony.
Very nice place to stay. My only complaint is that the person that set up my reservations did not tell me that the hot tub was going to be unavailable for the entire time of my week-long stay.
October 6, 2014
Rated 5.0 out of 5.0 by OklahomaTraveler2Sr Comfortable and relaxing
Very nice hotel and the people were very nice. The room was comfortable and very clean. Easy to find and very good parking available. Short walk to beach and to shopping. Would stay there again.
October 2, 2014