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Rated 4.2 out of 5 by 354 reviewers.
Rated 1.0 out of 5.0 by Pathetic Customer Service and double charge for rooms I stayed here on vacation and used reward points for my stay. When I left in the morning I noticed my credit card was charged. An honest mistake that could have be quickly resolved. I talked with the front desk and they made me wait around to figure out I wasn't lying then said they will fix it and credit my card. After coming home from my vacation I noticed that I was still being charged so I sent an email to IHG. No responses in the 48 hour time limit IHG promises. I sent another email to IHG and the hotel directly, again zero response within 48 hour window they promise. I called IHG number and finally get an answer and they said they will reach out to the hotel. After that I received a response to my original email request. The response apologized and said the hotel will reach out in 48 hours... Yet again no response. I have been charged reward points and my credit card. This has been going on for 2.5 weeks without any substantial responses from IHG or the any response at all from the hotel. Again, pathetic customer service and this neglect to respond to a double charge is quickly approaching criminal. DO NOT STAY AT THIS HOTEL! June 26, 2016
Rated 5.0 out of 5.0 by Beautiful HIE hotel We use Holiday Inn Express whenever available. In general we find the comfort of the rooms/bedding, the staff, and the breakfast a good value. This particular HIE is well above the standard we have found. We loved the area and the hotel. June 23, 2016
Rated 4.0 out of 5.0 by Nice I can't wait for the remodel next year please keep me informed. June 23, 2016
Rated 4.0 out of 5.0 by Beach very relaxing and close to restaurants and beach activities with good service and comfortable room. June 6, 2016
Rated 2.0 out of 5.0 by Not worth the price The service has declined over the year. As one of the most expensive hotels for Seaside, its service does not warrant. I have been an IHG Platinum member for years, but this is one IHG hotel I will avoid. June 2, 2016
Rated 4.0 out of 5.0 by Great Hotel As expected, great hotel and service that included good breakfast June 2, 2016
Rated 5.0 out of 5.0 by Comfortable bed Very comfortable king bed. We had a very nice stay May 31, 2016
Rated 5.0 out of 5.0 by Great Location/Friendly Staff I traveled on business and stayed one night at this property. Got a nice comfortable room on the first floor with a river view. Can't beat that. Oh, and the bed was comfortable. This was not my first time at this location and as usual I found the staff friendly and very helpful. May 31, 2016
  • 2016-06-29 T23:22:49.146-05:00
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