Rated 4.2 out of 5 by 62
Rated 2.0 out of 5.0 by Chuckk Lied about lack of wifi
Front desk could not give a straight answer about the wifi. They finally admitted it was not working on our floor. Lousy experience and done with HIE.
July 26, 2013
Rated 1.0 out of 5.0 by HolidayInnDepress Juvenile Management, Poor Knowledge of Town
This hotel has the management style of a college dormitory. Unprofessional front desk staffing. More interested in town girls than visiting guests. A longtime gold PC/IHG member, I stood waiting at check-in while the front desk chatted up a young woman about things having nothing to do with the hotel. Our room reservation had been done online long before, so fortunately the staff couldn't mess that up. Mostly uneventful until the day we checked out. I'd asked for a late checkout and was given noon, so that I could rest after having to be up early that last morning. So, then at 11:10 am I was awakened by a phone call from the front desk with an unprofessional "Well, hello there! This is NNN from the front desk, and we've just gone past 11 o'clock checkout and we haven't seen you down here yet." That is obviously the wrong way to proceed!! I was appalled that I was awakened when I'd already made the arrangement with the staff at the front desk for late checkout. Also with the chatty, accusatory tone. There wasn't even an apology when I heard in the background someone say "oh, yeah, we gave a late checkout." It completely ended any goodwill I'd felt at all. (The only good thing about the property was the young woman running the breakfast area did an admirable job.... at least something was done correctly at this property.) I mention poor knowledge of the town, because calling down to the Front Desk on a different occasion and asking them if they knew the hours or phone number of the Pig'N'Pancake.... and the young fellow saying he'd never heard of it.... suggests that if one is working in Seaside, OR, one would at least know something about the town. All in all, this was a poor choice on our part to redeem the high level of IHG rewards points for the stay here. I would have been better to have stayed with a different property.
July 19, 2013
Rated 3.0 out of 5.0 by mojomama COFFEE
Overall we were satisfied with our stay. The rooms were nice - clean - not the most comfortable beds but ok -staff great! BUT - we stayed 3 nights and our coffee and cups were never replaced when the room was made up. I've never had that happen! Had to reuse the cups after washing them out. and we never got any more coffee packets. I purposely didn't notify the front desk just to see if it happened just the once or the whole time - YUP - the whole time!! I know it's a small complaint but sometimes it's the little things that make all the difference.
July 11, 2013
Rated 5.0 out of 5.0 by Skochi12345 We stayed the 4th of July
We had a wonderful time on our 4th of July mini getaway.
Seaside-Convention Center was very friendly and helpful. We will be staying longer next time.
July 10, 2013
Rated 5.0 out of 5.0 by mastertech A fine place for a family vacation
We visit Seaside once or twice per year and have enjoyed this hotel far more than any other in the area. Sure, it's not beachfront but it's less than a 5 minute walk and it's very convenient to everything else in town. Clean, roomy, and the kids look forward to going down to the "breakfast room" to help themselves to breakfast.
One thing, the pool is always too cold. Even in the summer.
July 5, 2013
Rated 5.0 out of 5.0 by buck5yai excellent place to stay
good people and a clean place to stay, my kids love the pool as well
July 5, 2013
Rated 5.0 out of 5.0 by sme123 Great Breakfast and Location
It was a fantastic stay with a great breakfast. The hotel is in an optimal location so that you can walk nearly everywhere. The staff was very helpful and happy. The exercise room leaves a little to be desired and the beds were average. Other than that, overall it was a great place to stay.
July 2, 2013
Rated 5.0 out of 5.0 by Keith55 People Make the Difference
I must say that the visit did not start off well due to a misunderstanding. But, due to extreme caring of the front desk personnel and the assistant manager, all of my concerns were not only taken care of but they went out of their way to add extra value to my visit. I would not hesitate to stay at this property again in the future.
June 21, 2013
Rated 5.0 out of 5.0 by Biker65 Great service at a decent price
The staff were very nice and I was able to park my motorcycle under cover near the front door. That was great as it was raining all night and in the morning when I left. I had a number of questions and the staff was very helpful.
The breakfast choices were great...I was able to eat everything I wanted.
May 28, 2013
Rated 5.0 out of 5.0 by EstrellaIris Great Place to Stay
This motel offers excellent service and clean comfortable rooms. Walking distance to beach and town of Seaside. Friendly and helpful staff.
May 22, 2013
Rated 1.0 out of 5.0 by chewy65 Poor Service
I was there on a reward night using points and am a Platinum Member with the Priority Club. They were having internet issues and I heard the front desk lady rudely trying to help a customer and blamed the problem on the customers computer and I brought up I also was having issues and she snapped at me for not calling her to report it. I did not call because I had an issue with heater not working and she was really snappy about that earlier in the night especially when I called to tell I had fixed the heater myself, no appreciation. The next morning I received a bill with a charge for the full amount of the room, after I had already been charged the full rewards points amount, I went to the front desk and the man assured me that I would not be charged, low and behold after checking my credit card, I was charged the full amount for the room, the hotel was trying to double dip for payments. The people are rude and incompetent. I will not be returning to this hotel. Hotel is old with a cheap poorly done update.
April 18, 2013
Rated 2.0 out of 5.0 by MnJAC Toilet Didn't Work
I've stayed at this property in Seaside, OR a number of times and found it comfortable and clean in the past. However, this past stay in March 2013 was very poor. The toilet didn't work during our stay so we had to go down stairs to a public toilet. Very uncomfortable situation.
March 15, 2013
Rated 5.0 out of 5.0 by rainyst8 Great Stay
We have stayed here many times and will continue to do so. The staff is always helpful and the room always meets our expectations. Holiday Inn is a most comfortable and convenient stay; one I am very happy that Seaside has.
February 21, 2013
Rated 5.0 out of 5.0 by Arranger1 Close to Everything
We were involved in events at the Convention Center and this property is just a block away. It is also close to the main street with shops and restaurants of all kinds.
The breakfast is outstanding and the hotel staff is friendly and helpful.
Rooms are beginning to show a bit of wear, but overall a nice motel.
January 25, 2013
Rated 5.0 out of 5.0 by cottage Quiet place of rest
Our stay at Holiday Inn Express was perfect for us. Bed was comfortable and enjoyed the hot tub.
January 8, 2013
Rated 5.0 out of 5.0 by Vertramper Great location
Great location ... Easy parking .. Newer clean hotel.
December 24, 2012
Rated 4.0 out of 5.0 by Flygirl Great Staff / Good Hotel
The hotel staff were excellent during our 3 day visit. They were quick to respond to requests and very friendly. They made us feel welcome and appreciated.
The Hotel is nice and quite. It is also in a good location for walking around and shopping.
The room was not as clean as I expect from a Holiday Inn.
The tv remote was broken and every time I picked it up the batteries fell out of the back. Super annoying.
The internet booted me off a few times for no reason.
Otherwise, a great stay.
November 16, 2012
Rated 3.0 out of 5.0 by jassyp101 Pool was out of service :(
For a beach hotel to have the pool out of service was a real downer. We asked for a later check out time so we could use the pool the next day before check out, but they didn't allow that. :(
November 12, 2012
Rated 4.0 out of 5.0 by NextDoorNeighbor River Room
We enjoyed the river view room. It was delightful and quiet. The bed was adequate, but a newer one would be an improvement. Unfortunately for my husband, your customer computer was not working either that night or in the morning. We appreciated that the inn was walking distance to downtown and restaurants. The staff and breakfast was very good.
October 20, 2012
Rated 5.0 out of 5.0 by TelecomQADale Location and quality
Holiday Inn Seaside will definitely be my first choice when in the Seaside area. The location is great with nice river view rooms and a short walk from the fun of downtown Seaside or the beach. The staff were very helpful when I needed advice or help in modifying an existing reservation. They were able to get me a room style that was not available online and even got me a better rate.
October 18, 2012
Rated 5.0 out of 5.0 by markrdmx A++++
First off Bev And Jamell were great! When you walk in and you are greeted with fresh cookies,great! Anything we needed just ask. This hotel has something all hotels need and that is rooms with 2 KING beds. Great!!!!!!!
October 16, 2012
Rated 5.0 out of 5.0 by Bevie Beautiful setting
Loved Seasisde. What a change in 25 years. Hotel was great.
October 16, 2012
Rated 2.0 out of 5.0 by BubbaTN Not up to snuff for Holiday Inn Express
The room was dirty. The rug looked quite dirty and faded. The mattress was firm (which in general is OK) but it was possible to feel individual springs or supports while lying on it (not OK). In general, this property was well below other HIE's I have visited.
October 8, 2012
Rated 5.0 out of 5.0 by hornet01 stay
a great place to stay in the Seaside area... none better
October 5, 2012