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Rated 4.4 out of 5 by 490 reviewers.
Rated 3.0 out of 5.0 by Good everything, except the front desk clerk When I arrived from being gone all week in the area for work and had traveled four hours to get back to the hotel before fighting out the next day, I went up to the front desk and handed the clerk my IHG card & ID and advised her I needed to check-in. She took my information and asked if I had a credit card, I advised the I had had a CC authorization form faxed. She said "well there isn't one on file and we need one for you to check-in". I advised her I had been at three different Holiday Inn Express through out this last week and all of them Had received their and I had a conformation that it had been sent. She said that was my problem that they didn't get it. I a platinum elite member and my company has never had any problems with any stay. This female clerk has taken lack of custermer service to a new level. Thank goodness she is only at the SeaTac Holiday Inn Express location!! Watch out next time your at that location. November 18, 2014
Rated 5.0 out of 5.0 by delivered comfort as promissed- mobillity accessable My husband is mobility disabled and hates traveling. This hotel made it great. They had an accessible shuttle from the airport, ( make sure to tell them you need that shuttle as they have 2 shuttles). The room was also everything we needed and even more. Never has my husband been happier in a hotel. The room was what you hope for when booking but never seem to get, but this time we got it all, the roll-in shower, and the hand held shower head and the fold down shower bench, the area to move throughout the entire room. The staff was friendly even though we arrived in the late evening, even offered to take us to a store when we went down to ask about something to walk to for a few supplies. Turned out we only needed to walk to the corner for what we wanted, and we really wanted the walk after flying all day, but they took the time to direct us and welcomed us back in when we returned. Breakfast was great and there were lots of options. I don’t know when we will get back to Seattle, but we will be staying here again when I do. November 18, 2014
Rated 5.0 out of 5.0 by holiday stop over all went very well as usual. I stop here all the time before catching a SEATAC flight, 24 hour airport service by friendly staff is always there. November 16, 2014
Rated 4.0 out of 5.0 by Comfortabls large room Close to airport. Room include a large refrigerator cook top stove mini-kitchen and a large living room with separate bedroom. Quiet. November 14, 2014
Rated 5.0 out of 5.0 by Great place to catch a flight! the people here are so nice. Everyone was very attentive to what we needed. Will stay here again!! November 13, 2014
Rated 2.0 out of 5.0 by Not up to par with other Holiday Inn Expresses I travel quite a bit. I stay in Holiday Inn Expresses 6+ times per year. This one is in desperate need make it up to par with the rest of them. The woman at the front desk was excellent. She was kind, helpful and professional. But the place smelled. I don't know what it was. Maybe some kind of awful cleaning agent? The hall smelled. The room was dark and did not seem clean. The wallpaper in the bathroom was peeling. Did I mention it smelled? Other than location, close to airport (arrived late, left early) and the kind woman at the desk, nothing to recommend for the price. We probably should have slept in the terminal and saved the money. November 13, 2014
Rated 5.0 out of 5.0 by welcoming staff , comfortable and safe For my first time visiting seattle , i found the holiday inn a helpful place to accomodate my needs The shuttle to the area of restaurants was awesome the hotel staff was extremely pleasant and welcoming. enjoyed a great sleep and was ready for my meeting the next morning November 11, 2014
Rated 4.0 out of 5.0 by Normal Hotel Not the first time at this hotel... it is showing its age and in soon need of a refresh treatment. Breakfast choices are average and adequate but lack variety for those staying more than a day. November 10, 2014
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