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Rated 4.4 out of 5 by 467 reviewers.
Rated 3.0 out of 5.0 by Great location for the airport I stay primarily at Holiday Inn hotels and this one is well located and has similar rooms to the rest but is lacking quite a bit in customer service. I am used to receiving a welcome bag as a priority club member but have never received one here despite staying here on several occasions. Without asking about places to eat I was constantly upsold on a restaurant that was obviously paying the staff to send people there. I don't need that kind of treatment. The rooms are fine/ normal but the lobby has a weird smell and lacks the kind of welcoming feel I am used to in the newer hotels. All in all the place is fine if somewhat overpriced at times. May 20, 2013
Rated 5.0 out of 5.0 by overall experience excellent front staff, shuttle was timely room was quiet definitely would recommend this hotel May 16, 2013
Rated 5.0 out of 5.0 by Nice place to stay by the Airport Rooms very clean, service was great, the shuttle to airport very timely. Get value so close to the airport! Would recommend this location to anyone. May 16, 2013
Rated 4.0 out of 5.0 by Very nice airport hotel I usually expect sticky carpets and smoky rooms for airport hotels but Seattle-Sea-Tac is great. The entrance is beautiful and kept very clean. There is a large breakfast and casual seating area in the lobby. The front desk staff were quick and knowledgeable and even gave a great recommendation on dinner and a safe place to vacuum my rental car. I have to say, you must like the sound of airplanes to stay on the 3rd floor or above. I had my window cracked and otherwise I don't know if I would have heard the sounds so clearly but it was actually almost comforting knowing that I was going home to California. The bathroom is one of the newer designs with the bowl sinks and LED type lighted mirror. The queen bed was comfortable and above all my room smelled great. Probably the best feature, this hotel did NOT charge for parking. It's crazy that most of the other hotels in the area charge their members for parking but this hotel does NOT. That was out of the ordinary and a nice surprise. I changed hotels 3 times in one week and wish I would have found Seattle-Sea-Tac the 1st night of my trip. I can't think of one bad thing from my stay. May 3, 2013
Rated 5.0 out of 5.0 by Great staff This hotel is convenient to the airport. It's clean, efficient, and the staff is fantastic. There are washer/dryers on each floor. And the complimentary breakfast is a good value, even if the food is nothing spectacular. I strongly recommend this hotel for anyone who requires a stay near the SEA-TAC airport. You can't beat the great service and good value. May 1, 2013
Rated 5.0 out of 5.0 by Great place to stay! Check in was fast and friendly; parking is adequate; this area of sea-tac doesnt seem the safest, but the hotel seems very safe. Pretty quiet even thou its close to the airport. Check out was fast and convenient. Older property but seemed well kept. I travel on business a lot and will stay here again! The Lobby is kinda dull but I dont sleep in the lobby so dont really care. The hotel could use a make-over but I still recommend it over some of the others in the area. April 29, 2013
Rated 3.0 out of 5.0 by Overall good - rude receptionist Stayed here a number of times. Good value. Overall good short stay hotel. Recptionist was very condescending upon my arrival at the airport. I called for a courtesy pick - up but was informed she would not register the call or inform the van umless I re-called from a courtesy phone. Just inapprororiate for a receptionist----I am not a public school student waiting on a school bus. April 29, 2013
Rated 1.0 out of 5.0 by SoSo Internet kept kicking out, asked for the top floor, heard foot steps all night. I will never stay there again April 23, 2013
Rated 5.0 out of 5.0 by Very helpful staff/Comfortable atmosphere Everyone who works at this Holiday Inn Express was very helpful and courteous. The breakfast choices were great! Thank you helping me get going in the morning. If you are heading out of Seattle airport, you need to stay here. The shuttle bus (and driver(s) got me to where I needed to go at the airport. Thank you again for a wonderful stay. April 19, 2013
Rated 5.0 out of 5.0 by Outstanding Service My friend and I recently visited Seattle on vacation and as always, I booked us at a Holiday Inn Express. While I have always had good experiencse at Holiday Inns, this visit by far was the best ever due to the outstanding staff. The front desk, the housekeeping staff and the shuttle drivers were all so helpful and were great at giving us directions and recommendations of places to visit. Please let your staff know how much we appreciate all the things they helped us with and we will definitely return to this hotel when we visit Seattle again. Patricia D April 18, 2013
Rated 4.0 out of 5.0 by Nice stay I was pleasantly surprised - we have always stayed in one of the hotels directly across the street from the airport, and I was expecting this hotel to be located there as well, but it was about 1 block south of the airport; close, but just far enough to avoid airport noise. The room was very nice - an older hotel that has been remodeled. No noise, very quiet. The elevator was slow, but it wasn't ever a problem (and there are only 4 floors - so you can take the stairs!). Breakfast was typical HIE fare. Plenty of free parking, a shuttle to the airport. Very nice stay. April 16, 2013
Rated 5.0 out of 5.0 by Great Stay Our stay was wonderful. Jeanne at the front desk went above & beyond to help us feel welcome. The beds were super comfortable & the breakfast in the morning was great. We'll definitely be back. April 16, 2013
Rated 4.0 out of 5.0 by Very Hospitable The staff is very pleasant and ambassadors for the city of Seattle ( If they could only do something about the rain). April 13, 2013
Rated 4.0 out of 5.0 by Excellent Hotel Great place to stay before or after a flight. Has a great breakfast. Need two pancake machines. Has a 24 hour shuttle to airport for free that is great. April 7, 2013
Rated 4.0 out of 5.0 by Stay April 2013 Room was nice and location to airport was just 10 minutes away.The jets were a bit loud at times and good thing you can keep fan on heat and ac going to drown out noise. April 5, 2013
Rated 4.0 out of 5.0 by Friendly staff and good quality While I only stayed one night, I appreciated being picked-up and dropped off at the airport. I count on a clean, we'll-maintained room, and that is what I got here. The breakfast was convenient and well stocked! I would stay at this location again. March 31, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service!! I had a rough day at the airport due to a Security Breach and my flight and luggage leaving me during that process. Nicole went above and beyond to make me feel comfortable and welcome. I will definitely be staying at this property again. March 26, 2013
Rated 4.0 out of 5.0 by Great Hotel I stay here often and have found it to be the best IHG Hotel in the area. I stay for business and find the King Suites the best for my long stays. Rooms are always clean and well maintained. Even during construction, the hotel was spotless and well managed. Looking forward to my next stay here. March 26, 2013
Rated 4.0 out of 5.0 by Good, but wish they provided a USA Today paper like other HIE This hotel provides a local Seattle paper, which is kind of strange because the location is right next to the airport so I'm sure all the people staying at the hotel don't have any interest in a local paper and would prefer the USA Today. There is also something different about the Internet reception at this hotel. The internet reception constantly gets interupted and I get kicked out of any password protected websites. This is another thing that doesn't happen at other HIE's I've stayed at. Other than that the hotel is pretty nice and has a better breakfast than most the other HIE's I've stayed at. However, the bacon is the same as all the other HIE's - thin, chewy, tasteless and terrible. March 22, 2013
Rated 4.0 out of 5.0 by Good hotel Near airport with shattules, clean rooms, value for money March 19, 2013
Rated 4.0 out of 5.0 by Home from home We have chosen to stay at this hotel each time we visit Seattle, it is very comfortable and the breakfast is great, and we appreciate the shuttle service to the airport. It is feeling more like 'home' with each visit. Washington State Retirees March 15, 2013
Rated 5.0 out of 5.0 by checking in GREETINGS THE LADY AT THE FRONT DESK DID A REALY GOOD JOB FOR THE HOTEL. SHE WAS KNOWLEDGEABLE, HELPFUL AND VERY PLEASENT. SHE SEEMED TO LIKE HER JOB AND IT SHOWED IT. A. H. RICHARDSON LTCOL USMC March 11, 2013
Rated 4.0 out of 5.0 by Great room Very nice room, would stay here again. The location and shuttle was perfect. February 17, 2013
Rated 3.0 out of 5.0 by Comfortable, customer service questionable I have stayed at this Holiday Inn Express before and was very satisfied. This stay the TV remote did not work and I was told the maintenance people were off site. They did after a couple hours check the batteries and they were fine which I had already indicated they were since I tried some I had with me. At that point they told me the TV did not work and it would be the next day before they could fix it. Since my stay was one night and the next day I would be gone it really didn't satisfy the situation. Also the business center was out of printing paper and after a 10 minute wait at the desk I finally got paper to print my boarding passes. Not the service I have experienced at other HI Expresses and this one as well in previous stays. February 14, 2013
Rated 4.0 out of 5.0 by Great staff and great room The staff was very professional and friendly and took care of all of my needs. I will make sure to stay here every time I fly into Seattle. February 13, 2013
Rated 5.0 out of 5.0 by Nice Property I stay here frequently while traveling to Seattle because they offer a consistent product. I can always count on clean rooms, helpful staff, and a nice breakfast to start my day. February 12, 2013
Rated 5.0 out of 5.0 by Nice big room and wonderful service Shuttle picked us promptly from the airport. I was surprised to get a room with a seperate living area. We flew in late and my travel mate slept in the next morning while I was able to take my shower, make my coffee and wander around without disturbing her. My daughter came to bring my car and was allowed to join us for breakfast with the permission of the person at the front desk. I am never dissappointed staying at any HIE and this was no exception. February 10, 2013
Rated 4.0 out of 5.0 by above average above average.this text was too short. I don't care to write anymore about your hotel/ If February 9, 2013
Rated 5.0 out of 5.0 by Always Enjoyable We stayed at this property 6 or 7 times last year and will be staying there at least three more this year. This visit was 14 nights and we felt like we were at home. The gentleman who takes care of the breakfast is a delight; the staff is friendly and the housekeepers are professional and do a great job. February 9, 2013
Rated 5.0 out of 5.0 by Excellent stay We had an unexpected stay in the Seattle area the first week of February. We were unsure how long our stay would be and the front desk staff said no problem. They were very accommodating and friendly. The room was clean and the breakfast choices were fresh and hot. I didn't expect much in the way of service as we rarely have good service anywhere in the Seattle area. This entire staff was so nice ( all front desk staff, breakfast bus person, room attendant). They must have to attend training for customer service or they just hire customer focused people. I recommend this property. February 8, 2013
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