Rated 4.4 out of 5 by 353
Rated 2.0 out of 5.0 by Prefersmokefree Comfortable for a stale smokey smelling room
I picked Holiday Inn Express because of past wonderful experiences. My mistake was coming too tired to request a room change. The room smelled of stale smoke that was tried to be removed unsuccessfully. Will never return to this one:(
April 26, 2014
Rated 4.0 out of 5.0 by Rev Willis Generally Good
All in all we enjoyed our stay. The staff was particularly friendly and helpful (and directed us to a very good Thai restaurant nearby).
However, the room layout was rather strange. The sink was separate from the bathroom with no towel racks. The door to the bathroom was tight and difficult to maneuver. Otherwise, the facilities were fine.
Best part was the staff.
April 24, 2014
Rated 5.0 out of 5.0 by stillupnorth Really good hotel.
We always stay at this hotel when passing through Seattle and we need a good night's sleep.
April 18, 2014
Rated 5.0 out of 5.0 by Harsensis Free parking, airport shuttle and great staff
I had booked a room down the street but switched here after I was being nickled and dimed by the other. I had stayed here in the past so I knew it was a clean hotel. A great clean, safe place to stay. Very close to the airport and train to downtown.
April 14, 2014
Rated 5.0 out of 5.0 by Reverie Great Experience
Everything was just perfect the staff is friendly and very helpful it was a relaxing stay. I have a service dog and they are so accommodating.
April 13, 2014
Rated 1.0 out of 5.0 by garyep Very noisy
Asked for a quite room, was put under a bowling alley
Worst room I have ever had in a holiday inn
April 6, 2014
Rated 5.0 out of 5.0 by ML771 Great staff and convenient
As a platinum member and have stayed at numerous properties, this location is by far the best I have enjoyed.
April 5, 2014
Rated 4.0 out of 5.0 Great for price
Nice place to relax. Big room, and breakfast was good. Shuttle was fast.
April 3, 2014
Rated 5.0 out of 5.0 by MMBM Excellent Staff
The things that stood out for me was the staff service. They went out of their way to assist me in directions to return my rental car, to find a gas station and to find places to eat in the area. Great stay!
April 3, 2014
Rated 4.0 out of 5.0 by Dogmansear I would recommend this place to my mother!
Great Staff, amenities and location to the airport. The beds are a liitle too firm for my liking but a great place to stay.
March 31, 2014
Rated 5.0 out of 5.0 by someguy69 SEA-tac HI express
much better then the HI next to the airport
good location and shuttle service to the airport ,
we enjoy eating at '13 coins' near the airport and that is also covered by the free shuttle , you can also shuttle to the light rail and ride to downtown mall and then monorail to the space needle or walk to the public market and no need for parking....
light rail line going in accross the back of the property so ask for a room in the front.
also free parking at this express location and you have to pay for parking at the HI next to the airport... plus that one is o l d
March 21, 2014
Rated 5.0 out of 5.0 by BobLaC Eye Contact and a Smile
Hotel was great, and upgrading continues (as it is at many Espress Properties. But really appreciate that the staff, from front desk to the housekeeping staff, look you in the eye and smile. No THAT makes you feel welcome!
March 20, 2014
Rated 5.0 out of 5.0 by nursedani00 nice hotel for cheaper rate
Clean, good location, nice hotel for the money. Only thing it is missing is work out room/hot tubor Sauna.
March 19, 2014
Rated 5.0 out of 5.0 by stillupnorth Cannot say enough nice things
We have stayed at this hotel many times and always are pleased with the staff, the room, cleanliness, everything. Really we can't think of anything to complain about. OUTSTANDING PLACE TO STAY...really.
March 18, 2014
Rated 5.0 out of 5.0 by 241on the go Great room and service
Worth the stay. Very comfortable and having good coffee is always a plus!
March 16, 2014
Rated 5.0 out of 5.0 by NNNNKN Great service
The front desk was very helpful to us as travelers new to this area. The shuttle to and from the airport and light rail station was simple to use and reliable.
March 16, 2014
Rated 3.0 out of 5.0 by mbm72 Disappointed during check in
I booked & prepaid a king bed suite for 3 nights 1 month ahead. When we arrived at about 11 pm the front desk rep (Crystal) gave us a room & a key. When we went to the room, it was a 1 queen bed room. I went back to the front desk & showed her my receipt stating I booked a king bed suite. I was told that there's no room available. I asked how would that be possible??? The front desk rep, who was so unfriendly said she doesn't know but she can give us a 2 queen bed instead. Because we were so tired, I accepted the room but told her that I want to speak to the manager in the morning. We went to the room and after about 10 mins., I was shocked when a guy with a luggage & a room key opened our door. Looks like the room that was given to us was given again to another guest..... What an awful experience with Crystal . Good thing another guest service rep (Monique) was able to solve the issue & we moved room for the third time but this time with the room that we actually booked & paid for.
March 13, 2014
Rated 2.0 out of 5.0 by unpleased customer Poor customer service
My stay at the hotel wasn't an enjoyable one, except for the friendly girl who helped me at check in, the rest of the customer service I received at the hotel were not good. I cannot even say it's average, the lady at counter on Saturday morning and night was inpatient when I was inquiring about the venue for the IDC competition and other questions, and when I called the front desk I waited for couple minutes and was being hung up twice. Being a platinum member this hotel doesn't make me feel the hotel care about me as a customer, I am happy with the room, breakfast, etc. but the staff made my overall experience at the hotel a horrible one and I will not recommend anyone to this hotel.
March 12, 2014
Rated 3.0 out of 5.0 by MindaJZ Thanks to the Front Desk Staff
Thank you Ms. Poirier.
I desperately needed something printed and you helped me.
I have needed something printed in much more expensive hotels and have not gotten the service and help that I got here.
Thank you again,
If I was to improve anything, it would be more healthy breakfast choices ... more fruit, cottage cheese, cheese.
March 12, 2014
Rated 5.0 out of 5.0 by White_sand1011 Best Holiday Inn
I travel quite a bit and this has been the best Holiday Inn yet. Every time I'm in this area, and it's not too far from the hospital I'm working at, I always stay here. The staff recognize me and always welcome me back. The rooms have always been clean and are very comfortable. The rooms are well-lit as well and the breakfast offers an array of choices. I would recommend this location to anyone.
March 9, 2014
Rated 5.0 out of 5.0 by WC42 Great hotel
Well located. Nice rooms. Miranda at the front desk was very helpful.
March 8, 2014
Rated 5.0 out of 5.0 by stillupnorth Can't say enough nice things
Perfect in every way...front desk, shuttle drivers, breakfast folks, cleaning services. They go out of their way to be accommodating.
March 8, 2014
Rated 5.0 out of 5.0 by GH55 Great except water not hot enough
If you wanted to take a hot shower, not possible on my stay. It was workable but should be hotter. Otherwise, A+. Great staff, breakfast was very busy and the attendant on duty was still smiling, busy keeping the line stocked and clean.
February 28, 2014
Rated 4.0 out of 5.0 by jts11050 First time... but returning thje next week
My room was at the very end of the fourth floor, which turned out to be all right. I stayed to see if the water pressure in the shower was better than the hotel I had stayed the week prior to this visit. I must say the shower was much more enjoyable... The location of the room worked out well for parking, as I could get under the cover of the building and walk down the steps to easily get to my car. I tried to reserve the same room on the next visit to see if the microwave had been replaced / repaired. Don't know if I will get to find out. If you have an early flight (who doesn't from Seattle?), this is a great place to stay.
February 23, 2014
Rated 4.0 out of 5.0 by jawise business trip
I travel to this market often and always stay at this site
February 15, 2014
Rated 4.0 out of 5.0 by Boyd s Was welcomed as a Platimum member and upgraded to a suite upon arrival.
Very busy hotel with the close proximity to Alaska Airlines, but other than the croud at breakfast it was a good stay. Rear enclosed parking nice.
Lobby was super cold as SEA was experiencing sub freezing temps and the automatic doors opened and let the cold blast right in. May consider using a hot air curtain to limit the cold entering the lobby.
Business area clean and operating well which is always nice.
February 10, 2014
Rated 4.0 out of 5.0 by TravelingManFromSC Outstanding Staff
The staff was very friendly and helpful. A big bonus was the hotel shuttle that would transport you not only to the airport but also over a dozen nearby restaurants. I really enjoyed my stay.
February 9, 2014
Rated 5.0 out of 5.0 by JJ30 Great service ok room.
I arrived early and was able to check in. The room was ok. I really enjoy staying here when I have to fly out early, saves on the drive to the airport. I would most definately stay here again.
February 6, 2014
Rated 5.0 out of 5.0 by Kjvmen Perfect!!
After staying here, all I can say is "Perfect." It is perfectly located right near the airport. It is perfectly willing to give you a ride to the airport. It is perfect in cleanness, relaxing atmosphere, and helpfulness. The staff was perfect. The room perfect. No worries here! If you are needing to be near the SeaTac airport and want a nice room, affordable rate, friendly staff, good breakfast, and need a ride to/from the airport....well, this HIE is perfect!
February 6, 2014
Rated 5.0 out of 5.0 by Adam S Perfect for the airport
We needed a convenient place to stay with an overnight layover. Love the complimentary shuttle service that runs frequently and the friendly front desk staff (Chris). Will definitely stay again!
February 5, 2014