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Rated 4.4 out of 5 by 467 reviewers.
Rated 3.0 out of 5.0 by Convenient to airport Would have liked better communication regarding shuttle from airport to hotel. We were taken to Holiday Inn, not Express. Had to wait again for a ride to the hotel where we had reservations. Also, expected a larger area for breakfast. We stay at Holiday Inn Express facilities when driving from NY to Florida. Maybe they are newer buildings. August 2, 2014
Rated 3.0 out of 5.0 by Not Holiday Inn Express quality This is the first time we have stayed at a Holiday Inn Express and the quality of cleanliness of the rooms was very disappointing. The carpet was very dirty (clean socks looked filthy just walking from one area to the other, and it was repeatedly, it was immediate). Due to this fact, it made the room feel dirty. We were upgraded to a suite and the layout was awful. The bathroom was at the other side of the room from the bedroom. The kitchen had no cooking utensils or eating utensils. The coffee maker was broken but usable. They were quick to replace the iron which was also broken. The shuttle was helpful and the staff was very informative when it came to getting around the city and using the transit system. The hotel was convenient to the transit system for the airport and the city. They also offered a bargain for getting to and from the pier for our cruise ship. August 2, 2014
Rated 5.0 out of 5.0 by Returning customer Had stayed at this property two years ago and was pleased then, so we came back. Will probably do so again if the opportunity to travel back to Seattle comes up again. August 1, 2014
Rated 5.0 out of 5.0 by Nice Place It was awesome and convenient. Would definitely stay there again July 29, 2014
Rated 2.0 out of 5.0 by Not a great place to stay The room was very, very dark. It was as if there weren't enough lights or the bulbs were not bright enough. Our stay was not very pleasant. The hotel is below average when it is compared to other Holiday Inn Express. July 29, 2014
Rated 4.0 out of 5.0 by All at high quality expected of Holiday Inn Nice rooms, nice staff. No complaints. This hotel is near SeaTac, so with it comes people flying in and out or leaving on cruises. It was fully booked the night we were there which made the breakfast room very crowded and often out of food - eggs and pancake batter. I bet it's hard to keep up. I wish women with hair would order the blow dryers for the rooms. Clearly, that is not the case here. I would return, but would seek other options first and bring my own hair dryer. July 28, 2014
Rated 5.0 out of 5.0 by A nice place to stay I stayed for a night, for my transit to a nearby city. I enjoyed the hotel very much. It is near to airport & has free airport shuttle. Breakfast is good, and staffs are very friendly & helpful. July 27, 2014
Rated 4.0 out of 5.0 by Convenient We chose this location for ease of traveling to airport and cruise line. The shuttle schedule in each case was pretty seamless. We enjoyed our stay. July 26, 2014
Rated 5.0 out of 5.0 by Experience Easy to get to and from Seattle from location. Staff always willing to help out with rides and suggestions. Room was comfortable and larger than expected. Breakfast was a great way to kick off the day of sight seeing. July 26, 2014
Rated 5.0 out of 5.0 by Early Flight We had an early flight so we chose to stay close to the airport. The staff was friendly and very helpful- answering my many questions. The shuttle picked us up from the airport within 5 - 10 minutes of my call and the shuttle back to the airport arrived on time as scheduled. The rooms were comfortable and clean. July 25, 2014
Rated 1.0 out of 5.0 by Non-smokers put in smoking room when I booked the room there was nothing to indicate we did Not want a smoking room. When we got to the hotel the desk clerk said since I did not give a preference, she had to put us in a smoking room as they were full. I find that hard to believe since it was a Monday night. My allergies bothered me all night as I could smell the smoke. All other Holiday Inns where we have stayed indicate if the room is a smoking or non-smoking room. If it had not been so late in the evening, we would have stayed elsewhere. July 23, 2014
Rated 1.0 out of 5.0 by Unkempt Room - Poor Value Our room, a king suite, was in poor condition. No sheets were provided for the sleeper bed and the mattress cover was filthy. Room service responded to our request for sheets but the ones provided did not fit the bed. The carpet was stained and the room smelled musty. I really do expect more from a HIE, especially given the price. Staff was friendly and helpful but despite their efforts our stay was unpleasant and I will certainly think twice before booking with HIE again. July 23, 2014
Rated 5.0 out of 5.0 by convenience close to airport. good shuttle service. well equipped facilities. very clean. all furnishing up to date and in great shape. internet connection very reliable. July 22, 2014
Rated 5.0 out of 5.0 by Best place for a night before the cruise. Wonderful staff! They really take care of you here! They gave us all kinds of personally prepared information for transportation on the light rail and monorail, then gave us a list of good restaurants! They shuttled us to all of them!!!! The price is less than half of what it would cost to stay downtown. The rooms are fantastic. Quick trip to the airport, and 1/2 hours shuttle to the piers. Only disappointment, no pool. July 22, 2014
Rated 5.0 out of 5.0 by Good comfort, great location. Staff was great, location was great. No pool which would have made this location ideal. July 21, 2014
Rated 2.0 out of 5.0 by Some personal great others not so great Would not stay here again if I have a choice. The room was not comfortable the toilit lid was broken, etc. July 20, 2014
Rated 5.0 out of 5.0 by Comfortabel Stay Our room was comfortable for our three-night pre-cruise stay. The breakfast was excellent. The availability of the shuttle to take and return guests to dinner was a real plus. I would recommend this property to guests in the Seattle area. July 19, 2014
Rated 5.0 out of 5.0 by Comfortable and affordable with great service We recently returned from a cruise to Alaska. Since our flight back to Florida didn't leave until early the next morning, we decided to spend another night in Seattle. We chose the Holiday Inn Express near the airport so we wouldn't have to get up and face rush hour traffic. We were very pleased with the quality of service we received from check-in to breakfast to check-out. The room was more than expected because it was actually a suite. We rested well, had a good breakfast and free shuttle service to the airport. Would stay there again without question. July 19, 2014
Rated 4.0 out of 5.0 by Great place to stay Location to airport is ideal. Service and staff very good. Accommodations and comfort excellent. July 19, 2014
Rated 4.0 out of 5.0 by HIE Seatac airport 2nights It was everything I expected and more. They adhered to my requests and more. Thanks for a great stay. July 17, 2014
Rated 4.0 out of 5.0 by Good airport hotel As always with the. HIE chain everything worked and our one night stay was comfortable, and the staff friendly and efficient. The staff recommended places to eat nearby, using the hotel local shuttle. It is an easy drive to the rental car return facility - straight up the street where the hotel is located. Our flight was late afternoon and we took advantage of the 12pm checkout without any fuss or hassle. We were able to stay in the lounge at reception until time to leave for the airport. July 17, 2014
Rated 5.0 out of 5.0 by relaxing stop over As usual, my stay at the Holiday Inn Express Seatac met my expectations regarding quality. For the past five years when passing through Seatac awaiting my flight home to Hawaii, I book at the Holiday Inn Express. July 16, 2014
Rated 4.0 out of 5.0 by Room Is Good, Gym is Bad The room was very comfortable and the hotel staff was friendly and welcoming, however, the fitness center had no air circulation and was unbearably hot. I have stayed at this hotel twice before and it was a problem each time. July 16, 2014
Rated 5.0 out of 5.0 by Linda's-Memorial Very good room and overall service. Just a quick overnight trip July 16, 2014
Rated 5.0 out of 5.0 by Great Customer Service I was not feeling well when I arrived. The front desk worked with me to get us into our room a little early. After a short nap I was much better. The shuttle was available to get us to the Light Rail and a local restaurant. July 14, 2014
Rated 2.0 out of 5.0 by great personnel, not clean we were dead tired when we arrived and the personnel were welcoming There was hair and dustballs in the shower when I used it on arrival - after that I had a hard time relaxing in the room, not knowing if it was clean as I expect in your establishment. July 13, 2014
Rated 5.0 out of 5.0 by Great location and service. Great location, amenities and service. What more can I say. July 13, 2014
Rated 1.0 out of 5.0 Disappointing experience The last Holiday Inn we stayed was excellent, so we decided to book this one, only to find this property to be tired and old. Carpets and bed were in need of updates. The only bright to was the staff who were very helpful ands friendly. We were glad to leave. July 12, 2014
Rated 5.0 out of 5.0 by Polite Staff, comfortable bed Plat. member second stay at this hotel in last 5 years, staff was great at check in, suite was clean, bathroom clean, sheets clean. Lady at breakfast was wonderful and provided tray to carry breakfast to room. Food was good quality, rolls were perfectly cooked and not dried out. July 11, 2014
Rated 4.0 out of 5.0 by comfortable room close to the airport was convenient. Recommended for the service and cleanliness. July 11, 2014
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