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Rated 4.3 out of 5 by 137 reviewers.
Rated 3.0 out of 5.0 by Would not choose this hotel again Ants in bathroom, we stayed four days and sheets weren't changed, shower handles were broken/loose and it was difficult to get the hot water going. Very average hotel Location is not in best neighborhood, 10 miles from downtown and at least 20 miles from airport. Had we known the city, we would not have chosen this location. September 7, 2013
Rated 3.0 out of 5.0 by Comfortable hotel, bad location This Holiday Inn was up to standard in terms of what one expects from the chain, but is located far from the city center. Do not stay here if you do not have a car as the bus journey in is a rather unpleasant experience. Further we were shocked by the horrific amount of paper and plastic wasted in both the rooms and at breakfast. The breakfast itself would have benefited from some fresh fruit rather than just pre-packaged food choices. September 6, 2013
Rated 4.0 out of 5.0 by Very pleasant and helpful staff Stayed as a couple in the hotel for three nights in August. The location is not bed - 30 minutes distance from downtown. Windows are overlooking a highway, therefore one could hear traffic noise throughout a day.. However, at night it is less noisy. We were pleasantly surprised by very pleasant staff, who was always there to help and advise. Nice additions to a breakfast menu were steamed rice and pancakes. September 6, 2013
Rated 4.0 out of 5.0 by Better than expected! I was pleasantly surprised by how nice this place was for the price. The beds were really comfortable, and the rooms were nice and clean and well-kept. The breakfast was also pretty good, and I enjoyed the hot tub. August 28, 2013
Rated 4.0 out of 5.0 by A good option outside downtown. We had trouble making a booking in downtown seattle. This turned out to be great value, convenienly located. Room was of good size. We made good use of the pool. August 28, 2013
Rated 5.0 out of 5.0 by Many stays in North Seattle/Shoreline facility I have to say that while traveling for the company I work for, this is the only facility that meets all expectations. Clean, comfortable, nicely decorated, and very accommodating staff. In fact I think it is the best hotel staff I have dealt with across the country. I stay weekly and will continue to choose this facility in the future. August 28, 2013
Rated 5.0 out of 5.0 by Easy access to UW area and downtown This new sight is a quiet hotel on Aurora which is away from the construction in the Lake Union area, but still provides easy access to downtown. Also close to Ballard, Green Lake. Desk has good suggestions on local restaurants. August 27, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. Bed was very comfortable, as was the room; We booked a king suite. The bathroom, however, was quite tight. (You can not get to the tub until first closing the door - the same with the toilet.) August 26, 2013
Rated 5.0 out of 5.0 by Laundry facilities After 10 days on the road, it was great to find a washer/dryer August 24, 2013
Rated 4.0 out of 5.0 by Geocaching Trip The room was comfortable and the bed was the most comfortable we have had in a hotel! Breakfast was good but they had trouble keeping up. Only 20 minutes to Fremont for Geocaching and Lynnwood for shopping. August 22, 2013
Rated 4.0 out of 5.0 by Short stay We stayed only for 2 days, but found the hotel to be good. we had tried to get a hotel in downtown, but due to busy summer season, were only able to get this hotel. It is out of the way from the downtown tourist attractions, and a vehicle is needed. It would have been nice if a shuttle bus was available to take you downtown and back at different times of the day. the free parking and the free breakfast were perks and made it affordable with 2 kids and 2 seniors. the rooms were comfortable, but it would be nicer if the coffee machine was outside of the bathroom. there was enough space in the room to put in a small cabinet to house a little kitchen centre.. at least the microwave was outside the bathroom. my kids were disappointed that the tv did not have the disney channels.. however, overall, it was a good stay, with good service. August 19, 2013
Rated 5.0 out of 5.0 by Extremely clean, professional staff and QUIET I was very pleasantly surprised by my stay at the Northgate Holiday Inn Express. I was trying to avoid Aurora which I associate with strip clubs, gigantic signs, fast food and tire joints, traffic and noise, but since I used priceline, I had to go with whatever I got. This hotel was VERY clean, and well-staffed. I didn't see a single thing out of place in my room. It was very comfortable and most of all, very quiet. The location is convenient to the 5 freeway, and fairly close to Greenlake neighborhood and downtown. In other words, you drive 5 - 15 minutes away and you're pretty much where you want to be. We drove down Aurora to downtown once on Saturday night and that was a little busy, but what can you expect. The location is not nearly as out of the way as I thought it would be. I wouldn't go there again ONLY because I still don't like Aurora but NOT because of the quality of the hotel. I did not have the continental breakfast so I can't comment on that. August 17, 2013
Rated 4.0 out of 5.0 by Recent remodel. This was my first stay after the recent remodel - looks so nice! I've been coming to this hotel for 5+ years a few times a year for work - it's always been a nice, clean and comfortable stay. Our company has booked meetings and our out-of-town visitors @ this hotel many times over the years, too - always with good reviews. August 16, 2013
Rated 5.0 out of 5.0 by Clean room. Great price The room was clean. The price was right. Breakfast was well stocked. Friendly courteous staff. Only issue is that there are 2 HI Express in the same road only seven miles apart. Easy to confuse the two August 15, 2013
Rated 5.0 out of 5.0 by Awesome option in Seattle! One of the best Value propositions I've seen. Awesome breakfast, nice and quiet room and good price. The ONLY this that would make this hotel the PERFECT CHOICE to stay in Seattle is a daily Shuttle service for Guests between the hotel and Downtown. August 14, 2013
Rated 1.0 out of 5.0 by Poor Service The hotel was nice as normal. The front desk lady was absolutely wonderful, friendly and willing to help with all questions or calling a taxi, etc. The employee who took over after her shift was rude and not friendly. There were no towels in the swimming area so after asking for them he took a long time to bring them. The hot tub was not warm at all!! which was absolutely discouraging because this was the ONLY reason we chose to pick this hotel because it had a hot tub. I am overall dissatisfied and regretful of wasting my money on an expensive stay that was not worth it. August 14, 2013
Rated 4.0 out of 5.0 by Great room My wife and two sons and myself came to Seattle for an overnight stay we decided on one room and found it to be comfortable clean and enough towels for all of us .breakfast was usual for express lots to eat and hot coffee (get there early if you want to sit and eat it fills up fast) it was an extra 15 to 20 minutes to downtown but we were in know hurry so we enjoyed the drive........ August 12, 2013
Rated 4.0 out of 5.0 by Comfortable bed and friendly staffs Good value. Comfortable bed and clean room. Helpful staff. August 12, 2013
Rated 5.0 out of 5.0 by Great stay Excellent service from Chloe at the front desk. The kids enjoyed the pool and the location was very close to the I-5. August 12, 2013
Rated 2.0 out of 5.0 by dirty rooms House Keeping Dept. was the worst I've ever had. After 10 days I had to ask the front desk for clean sheets and to get the room vacuumed and all I got was clean sheet.I had to complain to the front desk to get my room cleaned properly. The front desk personal we great August 11, 2013
Rated 5.0 out of 5.0 by Service Staff quite helpful and pleasant. Lobby area attractive. August 11, 2013
Rated 5.0 out of 5.0 by Outstanding Customer Service A++ During a 9 day road trip from California to Canada with my family we stayed at multiple Holiday Inns. This one outshined them all. Their customer service was amazing. The rooms were clean & comfotable. The staff friendly & responsive to the customers. At check in I received goody bags for my kids with little toys and games for them and a box with snacks in it. The first morning we were there we discovered the coffee pot was broken. After calling the front desk someone was at our room in 5 minutes with a new coffee pot still in the box & set it up for us. Upon leaving the desk clerk was assisting a guest who was a handicap woman with brushing and putting her hair up. The breakfast area was consistantly clean and well stocked. As long as guests were arriving & eating breakfast they kept serving even after their "cut off" time. This did not happen at any of the other hotels we stayed in. Being in customer service myself I notice and appreciate these things. August 9, 2013
Rated 4.0 out of 5.0 by good stay The room was good, staff was friendly and knowledgable about the area, it was an easy drive around the area. The only issue I had was the area is not he nicest, which the hotel has no control over. August 1, 2013
Rated 4.0 out of 5.0 Friendly Staff The staff working the check-in counter were extremely friendly and helpful, not only at check-in, but at all other times. July 31, 2013
Rated 5.0 out of 5.0 by Overall good experience, but with some room for improvement This was an uncommonly long stay (13 nights). Overall, the experience was very good, up to the value one expects from a Holiday Inn hotel. The room (suite) was spacious, the bed was comfortable (the pillows a little soft - even the "firm" pillows#, furniture practical and in good state, the kitchenette's equipment of a good size #particularly important in a long stay#. However, there were a couple of details - all related to the personnel in the breakfast area, that could be improved with proper supervision. July 27, 2013
Rated 5.0 out of 5.0 by comfortable, clean room and friendly staff we had a great night in this hotel. we made full use of the room and the extras the hotel has to offer...the pool/hottub...the great breakfast. we were very pleased and would recommend this hotel. July 19, 2013
Rated 5.0 out of 5.0 by Service This is a great place to stay. The customer service is unmatched in the area. The management is readily available and the staff goes beyond the scope to satisfy customers needs. July 18, 2013
Rated 1.0 out of 5.0 by Room Small rooms, terrible fan, limited breakfrast options, terrible parking July 16, 2013
Rated 3.0 out of 5.0 by Breakfast staffs not very nice Breakfast was supposed to be from 6am to 9:30AM. We got to the dinning room at 9:15am. One of the breakfast items was out. We asked one of the staffs if she could bring out more. She said she would check to see if they had more. A minute later she came back and told us that she was told that although they had more they stopped stocking additional breakfast items at 9:15AM. This was the most ridiculous policy we have seen. We have been in many other Holiday Inns and saw breakfast served way beyond 9:30AM. Staff will bring out more even at 9:30AM. If breakfast ends at 9:30AM food should be supplied until 9:30AM. We asked the front desk if that was the policy of the hotel. The clerk said that is not the hotel policy and that he would inform the manager of such behavior. So far we have not heard anything from the hotel management. Needless to say, we were OK with the front desk since they were very helpful but were very disappointed at the breakfast staff's "policy". Tao Fan. July 9, 2013
Rated 4.0 out of 5.0 by Great Location and Price I really liked the location from the beach...BUT make sure your bathroom is clean, because mine was not..... July 2, 2013
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