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Rated 4.3 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Awesome option in Seattle! One of the best Value propositions I've seen. Awesome breakfast, nice and quiet room and good price. The ONLY this that would make this hotel the PERFECT CHOICE to stay in Seattle is a daily Shuttle service for Guests between the hotel and Downtown. August 14, 2013
Rated 1.0 out of 5.0 by Poor Service The hotel was nice as normal. The front desk lady was absolutely wonderful, friendly and willing to help with all questions or calling a taxi, etc. The employee who took over after her shift was rude and not friendly. There were no towels in the swimming area so after asking for them he took a long time to bring them. The hot tub was not warm at all!! which was absolutely discouraging because this was the ONLY reason we chose to pick this hotel because it had a hot tub. I am overall dissatisfied and regretful of wasting my money on an expensive stay that was not worth it. August 14, 2013
Rated 4.0 out of 5.0 by Great room My wife and two sons and myself came to Seattle for an overnight stay we decided on one room and found it to be comfortable clean and enough towels for all of us .breakfast was usual for express lots to eat and hot coffee (get there early if you want to sit and eat it fills up fast) it was an extra 15 to 20 minutes to downtown but we were in know hurry so we enjoyed the drive........ August 12, 2013
Rated 4.0 out of 5.0 by Comfortable bed and friendly staffs Good value. Comfortable bed and clean room. Helpful staff. August 12, 2013
Rated 5.0 out of 5.0 by Great stay Excellent service from Chloe at the front desk. The kids enjoyed the pool and the location was very close to the I-5. August 12, 2013
Rated 2.0 out of 5.0 by dirty rooms House Keeping Dept. was the worst I've ever had. After 10 days I had to ask the front desk for clean sheets and to get the room vacuumed and all I got was clean sheet.I had to complain to the front desk to get my room cleaned properly. The front desk personal we great August 11, 2013
Rated 5.0 out of 5.0 by Service Staff quite helpful and pleasant. Lobby area attractive. August 11, 2013
Rated 5.0 out of 5.0 by Outstanding Customer Service A++ During a 9 day road trip from California to Canada with my family we stayed at multiple Holiday Inns. This one outshined them all. Their customer service was amazing. The rooms were clean & comfotable. The staff friendly & responsive to the customers. At check in I received goody bags for my kids with little toys and games for them and a box with snacks in it. The first morning we were there we discovered the coffee pot was broken. After calling the front desk someone was at our room in 5 minutes with a new coffee pot still in the box & set it up for us. Upon leaving the desk clerk was assisting a guest who was a handicap woman with brushing and putting her hair up. The breakfast area was consistantly clean and well stocked. As long as guests were arriving & eating breakfast they kept serving even after their "cut off" time. This did not happen at any of the other hotels we stayed in. Being in customer service myself I notice and appreciate these things. August 9, 2013
Rated 4.0 out of 5.0 by good stay The room was good, staff was friendly and knowledgable about the area, it was an easy drive around the area. The only issue I had was the area is not he nicest, which the hotel has no control over. August 1, 2013
Rated 4.0 out of 5.0 Friendly Staff The staff working the check-in counter were extremely friendly and helpful, not only at check-in, but at all other times. July 31, 2013
Rated 5.0 out of 5.0 by Overall good experience, but with some room for improvement This was an uncommonly long stay (13 nights). Overall, the experience was very good, up to the value one expects from a Holiday Inn hotel. The room (suite) was spacious, the bed was comfortable (the pillows a little soft - even the "firm" pillows#, furniture practical and in good state, the kitchenette's equipment of a good size #particularly important in a long stay#. However, there were a couple of details - all related to the personnel in the breakfast area, that could be improved with proper supervision. July 27, 2013
Rated 5.0 out of 5.0 by comfortable, clean room and friendly staff we had a great night in this hotel. we made full use of the room and the extras the hotel has to offer...the pool/hottub...the great breakfast. we were very pleased and would recommend this hotel. July 19, 2013
Rated 5.0 out of 5.0 by Service This is a great place to stay. The customer service is unmatched in the area. The management is readily available and the staff goes beyond the scope to satisfy customers needs. July 18, 2013
Rated 1.0 out of 5.0 by Room Small rooms, terrible fan, limited breakfrast options, terrible parking July 16, 2013
Rated 3.0 out of 5.0 by Breakfast staffs not very nice Breakfast was supposed to be from 6am to 9:30AM. We got to the dinning room at 9:15am. One of the breakfast items was out. We asked one of the staffs if she could bring out more. She said she would check to see if they had more. A minute later she came back and told us that she was told that although they had more they stopped stocking additional breakfast items at 9:15AM. This was the most ridiculous policy we have seen. We have been in many other Holiday Inns and saw breakfast served way beyond 9:30AM. Staff will bring out more even at 9:30AM. If breakfast ends at 9:30AM food should be supplied until 9:30AM. We asked the front desk if that was the policy of the hotel. The clerk said that is not the hotel policy and that he would inform the manager of such behavior. So far we have not heard anything from the hotel management. Needless to say, we were OK with the front desk since they were very helpful but were very disappointed at the breakfast staff's "policy". Tao Fan. July 9, 2013
Rated 4.0 out of 5.0 by Great Location and Price I really liked the location from the beach...BUT make sure your bathroom is clean, because mine was not..... July 2, 2013
Rated 4.0 out of 5.0 by Very nice room. My only complaint is the road noise and the fact that they forgot to turn down the outside lobby music until I called them around midnight. Other than that the entire staff was fantastic!!!!! The pool and the hot tub was great, there were restaurants within walking distance, but being that I am a female and was alone (business trip) I did not feel comfortable walking so I drove. The room was really nice! It was way more than what I expected! It had a fridge, micro, sink, dishes, couch, coffee table, desk table and the goodies in the room were awesome! There was even a bag of microwave popcorn! If I come back to the area I will stay here. June 25, 2013
Rated 5.0 out of 5.0 by Clean and Professional Although the neighborhood may have a few unsavory features, this place is very clean and well kept. The service is professional and efficient. We expected a lot from Holiday Inn, and we got it. My family and I recommend it. June 20, 2013
Rated 4.0 out of 5.0 by Comfortable bed and friendly staff We only stay there for one night that is why we would like to have something which is famous for its worldwide standard. We found this hotel because of its proximity to where we need to be. The room is quiet, good sound resistance, and to me, the bed is the most important thing in a hotel, I trust Holiday Inn for their worldwide standard and it did not disappoint me. Will stay here again. June 20, 2013
Rated 4.0 out of 5.0 by Overall experience TV programming disappointing. NHL final playoff game not available on TV. June 20, 2013
Rated 4.0 out of 5.0 by North Seattle Comfort This is a comfortable, convenient option if you need to stay in the North Seattle area. The 24 hour available pool, fitness center, free wireless, adequate free parking and ample buffet type breakfast put this hotel a step above the other hotels in the area. One of the real strengths of this hotel is the excellent staff. EVERY employee in this hotel is well trained and truly goes above and beyond the call of duty. Gavin and Amber at the front desk made us welcome, checked us in and out efficiently, and even came up promptly to our room to address a problem with our t.v.! We had left a tip for the maid on the table after our first day, and she didn't touch it because we hadn't left a note indicating it was for her! June 16, 2013
Rated 3.0 out of 5.0 by Comfortable bed but Dirty Pillow Case Overall the hotel is a nice place to stay, but on the first night we checked in, I found a strand of "curly" hair on my pillow, and there was this smell that makes it seem the pillow has been used already; not the type of smell you get from a clean bed. Thence, i have to use a clean towel to wrap around the pillow for two nights before I go to sleep. Aside from the pillow, there was also a few strand of hair on the bathtub and on the floor, quite a disappointment, actually. Perhaps this is what you expect for staying an Express hotel? June 15, 2013
Rated 4.0 out of 5.0 by Creepy Front Door Coulda been a really nice place. Just some unsavory types hanging around the outside of the main door, talkin trash and smoking. Cough, cough, uh, cough. The "hot" breakfast is really no good. It's amazing what some people will eat for free. Luckily there are some better places within a few minutes to get a good breakfast. Otherwise, really like the place and may stay again if we ever go back. June 10, 2013
Rated 5.0 out of 5.0 by Comfortable bed and quiet room Aside from being overpriced for this part of town, this hotel was excellent. My room was quiet, the bed and chairs were comfortable, and the breakfast was good. May 25, 2013
Rated 4.0 out of 5.0 by Front desk staff deserve a star When we arrived the couple on the front desk welcomed us warmly and were most attentive to our requests. The room was as we had asked for and quiet, which we appreciated. May 23, 2013
Rated 5.0 out of 5.0 by the best holiday express from staff to breakfast i will not say this is one of the best but the best. from check-in to daily cleaning to the best breakfast buffet of any chain i have stayed at, bar none. the staff was great and very helpful. even though the weekend was full the staff for the breakfast buffet always had everything ready to put up when things ran out. only find i have is get rid of the stupid pancake machine, never works anyway. i am booking back in July for another pleasant stay. came up from Orlando, fl for a wedding and had not only a great time and food but the holiday inn stay just was the frosting on the cake.thank you the whole staff , thanks again d. booth May 22, 2013
Rated 5.0 out of 5.0 by Excellent staff and comfort Over the past few weeks I have had the opportunity to stay at the Holiday Inn Express - Shoreline three different times for multiple days. Each time the staff was respectful, courteous, and helpful. The rooms are comfortable, quiet, and clean. Never did I have an issue that was not addressed expediently. Thank you for making my stay as close to the comforts of home as possible. May 21, 2013
Rated 5.0 out of 5.0 by Exactly what we expect from HIE! Love it. We really like HIEs, always well maintained, don't have to go out for breakfast, rooms made up in a timely manner, nice folks at the desk. The drawbacks we had weren't HIEs fault, nor did they really affect us, but... we had just checked out of another HIE down in Portland and got kind of tired of the same breakfast. What was there was good, but if we took a roadtrip, I'd hesitate to spend 3 weeks doing the same food in the a.m. In fact when we returned to Portland we checked into a competitor just to switch up the meal. No biggies though, the food is a bonus to us. The room price was competitive anyway. The other thing we noticed is more of a HIE deal then ours, but both mornings in the breakfast area, there were 3-4 employees hanging around. Maybe one would replenish once in a while, but on the whole they were just standing around. Very polite, but seemed like way over staffing. On the second morning, there was no meat item and the tray stayed empty the hour we were down there. Evening Cookies were great, as was the coffee available in the lobby. Additionally the front desk staff was very helpful in pointing out restaurant choices in the area. May 13, 2013
Rated 5.0 out of 5.0 by Excellent This hotel was wonderful! The room was clean and comfortable. I felt like I could actually walk on the floor without socks and be safe! The bathroom was spotless and the shower was spacious! The staff was so nice and helpful with food recommendation! Would defiantly stay here again! May 10, 2013
Rated 5.0 out of 5.0 by Excellent Stay The Hotel was very nicely decorated, the rooms were clean, the beds were very comfortable and the breakfast was excellent (so many good choices!) April 20, 2013
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