Rated 3.0 out of 5.0 Clean room and good front desk service
When booking the room with the vacation company I was told I had to upgrade to a suite because there were no non-smoking rooms left. I had to pay more money for this. When I saw the "suite" I was surprised. I thought it would be a bedroom which was separate from a living room. The bed was separated but by a very short partition which stood 4 feet high and was about 2 feet wide. I went to use the phone to phone the front desk to ask if they had maybe given us the wrong room. I could not dial the front desk as the phone was not in order. I went down to the front desk to ask and I was told no this was the correct room. That is the way the suites are set up. I also mentioned that the phone was not working for me to be able to call them. Another thing with this hotel was that we had a message from a friend left on the room phone. We tried to retrieve the message and couldn't because the phone was not properly working. I actually had to call the front desk, dialing the phone number instead of pushing the button on the phone itself. Amazing I was able to call out on this phone. I mentioned to the staff about the phone again and that we needed to retrieve the message before a certain time and could they send someone up to look at it. The man I talked to said he would send someone up but we never did see anyone. The situation with the phone bothered us and not having anyone say anything to us upon checking out. It was as if the man at the front desk had forgotten to tell maintenance of the problem.
June 14, 2013
Rated 4.0 out of 5.0 by AC1987 Pleasant Experience
The stay was quite pleasant. The staff were very friendly and helpful. The only problem was that the air-conditioner in my room was not working very well. I should have reported this immediately, but I would only spend few hours in the room at night to sleep, so it wasn't too painful. I mentioned this to the staff on the last day of my stay and they offered to look into it immediately, but I asked them not to bother since I would be leaving in a few hours. So if anyone faces any problems, it's best to report to the front-desk since they try their best to resolve any issues. Overall, I was very happy with the service, quality of the room, comfort and breakfast. Would definitely recommend it. It's about a 15 min walk from downtown, so very conveniently located. There are multiple buses servicing the area so going around in public conveyance is quite easy.
June 14, 2013
Rated 5.0 out of 5.0 by rob777 pleasur
we stayed at the Holiday Inn Express at Aurora Ave Seattle. The Facilities were excellent. The staff was so helpful, and very friendly. As usual our stay was spectacular and a great value.
June 12, 2013
Rated 4.0 out of 5.0 by munseahawk Great location and staff
Having read that renovations were underway, I was hoping for a room on the renovated floors, but the 3rd floor wasn't too bad. It still provided a great view of the Space Needle. The breakfast options were plentiful, my only complaint there is that the seating area seems small for the size of the hotel. The staff was pleasant to deal with and responded to problems very quickly. The fridge in my room developed a leak on the 2nd night I was there. I mentioned it to the desk the next morning and it was dealt with within 30 minutes. My biggest issue was the lack of plugins near the table. I actually had to unplug the lamp to make room for my laptop. Transit stops close by and the Space Needle was about a 10 minute walk. Would definitely consider this location again.
June 10, 2013
Rated 5.0 out of 5.0 by Mary49 Comfortable bed with a great view of the Space needle
Getting into the parking garage was a little challenging as it is down a narrow hill passage with a garage door that opens with the room key. Since we left the car in the garage and were able to walk everywhere, it was comforting to know it was safely tucked away and we did not need to get it our until we left.
The staff was extremely friendly and helpful. Although this is an older hotel it is well maintained and in a good location and reasonably priced.
June 2, 2013
Rated 3.0 out of 5.0 by Pyandjac Site seeing
Hotel in great location to sites. My only complaint is you can here EVERYTHING from the hall. The room seems to be not well insulated.
June 1, 2013
Rated 4.0 out of 5.0 by PSB58 Great location to downtown
The location was great. We stayed the night before our cruise to Alaska. The biggest problem was our room was off a busy street & it was noisy but we had a view of the Space Needle. There's a Walgreens close by plus a few restaurants within a couple of blocks.
They have a restaurant on site but we only had drinks there.
The staff was great. Friendly & knowledgeable.
It's not that far to the cruise terminal which is convienent.
I would stay here again if ever in Seattle but request a room not off that busy street.
May 31, 2013
Rated 5.0 out of 5.0 by ComputerGeek Repeat Customer
When I arrived at the hotel, I found out to my dismay, that my assistant booked a smoking room by accident. Matt was so very helpful to find a non-smoking room for me to stay in. He was even able to place me in a room that was close to the elevator, since I had so many boxes that I needed to unload. I've probably stayed at this hotel a half dozen times in the past year, and will continue to do so because of the value and excellent customer service. Thanks again Matt!
May 29, 2013