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Rated 4.1 out of 5 by 393 reviewers.
Rated 4.0 out of 5.0 by Tub needs attention Jets partially inoperable. Curtain doesn't cover area needed and rod is loose from wall. Water bounces off front wall and down to behind tub lip and onto the floor. Curtain was also very smelly. August 11, 2014
Rated 3.0 out of 5.0 by Decent But Older Property Rooms were a good size, breakfast decent HI fare and staff were professional but the premises is older with 2 of the 3 rooms we booked for extended family really needing updating. The worst was the old musty smell of our family suite. Great room otherwise for space and comfort of the beds. August 11, 2014
Rated 3.0 out of 5.0 by Stay Overall the stay was good. Would have liked the room to be a little cleaner and cheaper. August 11, 2014
Rated 5.0 out of 5.0 by Noise of Air Conditioner and Tables in Breakfast Area The AC was very loud when set at the max setting. Additionally, the tables in the breakfast area were not routinely wiped down. August 11, 2014
Rated 5.0 out of 5.0 by Great Location for our tour of Seattle HI Express City Center was a great location on the edge of downtown Seattle. From here we easily got to the Space Needle, downtown. The hotel was clean, all systems in the room worked well, the staff was very friendly. August 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service We enjoyed our stay! The hotel was very clean and great location. August 6, 2014
Rated 4.0 out of 5.0 by Walking distance to downtown, Pikes Market, Space Needle, ball stadiums Great walking distance to downtown, Pikes Market, Space Needle, ball stadiums. Comfortable rooms, beds and overall pretty good service. August 5, 2014
Rated 4.0 out of 5.0 by Large suite and great free breakfast Positives: The suite we stayed in was roomy and accommodated our family of 6 nicely. The suite was clean and the beds comfortable. We appreciated the free breakfast and everyone enjoyed the food. The location was great if you want to be close to downtown attractions. Negatives: We were glad the hotel had a pool, but it was probably the smallest we have seen at a hotel. The pool towels matched the size of the pool. There was a lot of road noise as the hotel is situated on a major road. The price of the suite was very expensive. This price is related to the location, not to the quality of the hotel. August 4, 2014
Rated 4.0 out of 5.0 by Good stay...expensive but part of the norm Overall quality I expect out of an HI Express. Building is a bit older. I would stay on 6 (top floor) to avoid noise of floors above you (feet pounding we heard a few times). The building itself is a bit older. Frustrating waiting for the older elevators..take stairs...good exercise. Pool was a plus for the kids for sure. Small but kids love it. Location is good but it is a walk to Pikes Market...take uber if you get tired. August 4, 2014
Rated 5.0 out of 5.0 by Excellent services and great staff. I found this hotel a great place for family vacation and a little business thrown in. Excellent staff. August 3, 2014
Rated 4.0 out of 5.0 Good location for Alaska cruise overnight stay... Perfect for what we needed. Close to cruise line port, comfortable, equipped to handle baggage, and friendly/helpful staff. August 1, 2014
Rated 2.0 out of 5.0 by Will not stay here again I had two issues with my stay. As a frequent business traveler to the Seattle area, my number one priority is that I am able to get a good night sleep. Upon arriving to the hotel I discovered I had a room facing the interstate. When requesting a new room the front desk guy quite honestly made me feel really stupid, saying that I had requested a room with a 'view' and there were other rooms open but I couldn't have one because it would be a different code. I do not remember requesting a room with a view, nor do I care about a view. Needless to say this hotel is extremely noisy when right on the interstate and I did not sleep much the three nights I was there. Second, on my first night I discovered I had forgotten my toothbrush. There is a sign in the bathroom that states if a customer forgets something that 'we will get you one right away'. I took this as meaning that I would be brought one, as I would at any other hotel that charges almost $300/night. I called down to lobby to request one, and was told I needed to come get one myself. Having already gotten ready for bed I didn't want to do this. I found it extremely inconvenient, again, especially given the overpriced rate of this hotel. For these two reasons I will not be staying with your hotel chain in the future, nor will I recommend it to any of my frequently traveling colleagues. July 30, 2014
Rated 5.0 out of 5.0 by Great service and within walking distance This is a very nice hotel that is within walking distance of many of Seattle's great attractions. The staff is extremely friendly and helpful. July 29, 2014
Rated 4.0 out of 5.0 by Great location and value for money. This hotel is perfectly located for the independent traveller and is good value for money. The staff were friendly and helpful. Rooms are well appointed and clean. The breakfast room is a little small for the size of the hotel. Would stay here again. July 26, 2014
Rated 2.0 out of 5.0 by Squeaky floor The room above us had a squeaky floor and it was impossible to sleep. We did complain and apparently it could not be rectified. The 2nd night it started at 5am and again impossible to sleep for the rest of the night. The front desk tried to move us but the hotel was fully booked. We will not return to this property again. July 24, 2014
Rated 5.0 out of 5.0 by Great Hotel This hotel is in great location for downtown. You can walk to all the main tourist sites and the Space Needle is only a few blocks away. It's really easy to take the light rail to and from the airport as well. The rooms were very nice and comfortable. I love how the Holiday Inn Express chain has all the ammenities you'll need - free internet, free breakfast, a refrigerator in your room, fitness center July 24, 2014
Rated 4.0 out of 5.0 by Great location and price We found the hotel was great because it was located close enough to walk to the Seattle Space Needle, Chihuly Garden and other museums in that park. Also used the monorail to reach another part of the city. Pool was enjoyed by the kids. Breakfast was crowded but still found a place to sit. Front desk staff was helpful in suggesting dinner ideas. July 23, 2014
Rated 4.0 out of 5.0 by Great Location Very Helpful staff, super referral for taxi services around town! July 23, 2014
Rated 5.0 out of 5.0 by Good location and nice rooms Breakfast area was a little small for the size of the hotel. July 23, 2014
Rated 4.0 out of 5.0 by Great location and friendly staff The hotel is close (walking distance) to many of Seattle's popular attractions. The staff at the front desk were friendly and helpful. We were able to check in early. The room was clean and a decent size. I slept very well. The only downside was the variety of breakfast choices for someone with a gluten allergy. Overall, our experience was great! July 23, 2014
Rated 4.0 out of 5.0 by Good location but small rooms Enjoyed the underground parking and closest to Space Needle. July 22, 2014
Rated 4.0 out of 5.0 by Good location Good location with secure underground parking. $10 cab ride to pier or 25 minute walk. July 22, 2014
Rated 4.0 out of 5.0 by Good location in downtown During my recent business trip stayed at the hotel. They are within walking distance to Seattle's Space Needle. There is on-site parking with parking charges of $15/day. Breakfast was good that included my favorite Chobani yogurt. The hotel furniture and amenities look old but in good shape. Good place for business or vacation travelers. The rate paid was very high may be due to location or many people coming to town for vacation in summer. July 20, 2014
Rated 4.0 out of 5.0 by Excellent Staff Everyone I spoke with at the front desk went out of their way to make the stay great! July 18, 2014
Rated 5.0 out of 5.0 by Good overall experience Very happy with the staff and amenities. I really can't say anything bad, and will be happy to visit again. July 17, 2014
Rated 5.0 out of 5.0 by No problems Comfortable, clean, great value, and a hot breakfast buffet! Was a bit outside of all the action in Seattle, so be prepared to do a bit of walking, but other than that, no problems, I really enjoyed my stay. July 17, 2014
Rated 5.0 out of 5.0 by Amazing breakfast! Great hotel! Very clean and the breakfast included is amazing. Enjoyed the pool and the staff was very friendly. July 17, 2014
Rated 5.0 out of 5.0 Friendly and attentive staff. A very clean place to stay, friendly staff. Comfortable in every way. Love your breakfast.. July 16, 2014
Rated 4.0 out of 5.0 by Great location to visit Seattle prior to cruise This was the perfect location to stay prior to our cruise to visit Seattle. The rooms were comfortable - the beds comfy and pillows adequate. The water pressure in the shower was great, but the flush in the toilet was so loud it was unnerving! The temperature was easy to regulate and the air conditioner didn't wake me as it cycled. I liked that the pool was a lap pool and the temperature was just right; however, the pool area was frequently out of towels. ( I'd suggest a sign over the towel rack asking guests to let the front desk know if they're out.) The fitness center was as cold as a meat locker - we didn't use it. With a little attention to detail, this hotel could really exceed expectations. Besides not keeping the towel rack stocked, there was an extensive list of events, festivals, etc,, in the elevator - for the previous month! This should have been replaced well before the 5th. Also, when I went to the front desk to ask the location of the laundry facilities, I was advised what floors they were on but not that I'd need quarters - requiring a return visit to the front desk. Over the sink in the room, there was a sign inviting guests to call the front desk if they needed any incidentals. When we called down for toothpaste, my boyfriend was asked if he had lost his luggage! (This actually struck us as really funny.) All in all, it was a good stay and we'd stay again if we were returning to Seattle. July 15, 2014
Rated 4.0 out of 5.0 by Front Desk Staff When I checked in, as a member, I was surprised when the clerk told me my Visa would be double billed, but the duplicate billing would fall off my account within 7-10 business days. My Visa is a debit card (I don't own a credit card due to past problems#. I have never been double billed on my card and I always stay at a HIEX hotel. I informed him I was a member, but he said that didn't matter. I also informed him that this had never been done before, he stated that he worked in hotels for years and they always double billed on a credit card. I assumed this was a state of Washington thing. I'm from California, but have used my Visa in other states. I then informed him I was going on a cruise the next day and that charge could hinder my funds for my cruise. He wouldn't budge. This really upset me. The next morning while checking out, the clerk #a wonderful lady, sorry can't remember her name# asked about my stay and I thought, what the heck, so I told her what happened. She stated that was not policy and checked my account and was very happy when she told me there was no double billing on my account towards my Visa. This made me very happy and relieved a lot of stress I had been having all night trying to rearrange my expenses for our cruise #which by the way was for our 25th wedding anniversary celebration), so she saved the day. Also there was no recognition for our IHG club membership. July 15, 2014
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