Rated 4.0 out of 5 by 24
Rated 2.0 out of 5.0 by lamon Will NEVER Stay here again!
Upon Check in staff was average on service. When returned to hotell after dinner we purchased some items from the pantry and tried to charge them to our room. The front desk staff would not let us. She said that since we were staying on reward point we could not "charge to the room, and we must pay cash. I asked then why do I have to give credit card information when booking a reward night stay, and have to show my credit card when checking in. She could not give me any other answer other than you are staying on reward points you are not paying for the room. Frustrating!!! starting to decide if I should maintain my loyalty to Holiday Inn brand.
Hard surface floor in room was sticky. Whole hotel had a chemical smell to it.
August 16, 2013
Rated 2.0 out of 5.0 by storm13 made to feel uncomfortable in dinning area, excellent food across the street at Bella Sera
We selected this hotel because we stayed here a few year ago on our drive across country and had an excellent stay, along with a great dinner across the street. This time we did not have the same experience. The room was great, but when out of the room we felt like criminals. While eating breakfast in the morning a staff member sat and stared at us. When checking out I went to get two small coffees for the road and a staff member came up behind me and asked what the problem was. I responded, "there is no problem, I was just getting coffee for the road." She back off only 3 feet from me and pretended to sweep the carpet while I made my coffee. I felt like a criminal, as if I was not trusted at the coffee counter. Will never stay here again.
August 2, 2013
Rated 5.0 out of 5.0 by RSandFAM Great Stay!
Great Stay.. very well kept and overall great experience!!
July 11, 2013
Rated 5.0 out of 5.0 by Brandi03 very delightful experience!
Although the town of Seguin is quite small, the front desk clerk Sabrina gave us plenty of eating options and a good preview of the night life. The whole staff was very friendly the breakfast host was adorable! Everything gave a very small town homey feeling and I enjoyed myself without a doubt.
June 19, 2013
Rated 5.0 out of 5.0 by Marleasg Lovely little oasis’
We enjoyed our stay in the Holiday Inn Express in Seguin. The staff was helpful and friendly. The extra room size and little kitchen make the stay more comfortable after a long day.
I have just found these lovely little oasis’ and now look for them everywhere we travel.
June 18, 2013
Rated 4.0 out of 5.0 by SherylWH Clean room
We enjoyed our stay. The room was new and nice. We enjoyed the breakfast. Saturday breakfast lady was already vacuuming the area at 9:40 when the area didn't close until 10:00. Was only 5 of us in the room, but still felt she could have waited until we were done. Her friend brought in some great breakfast burritos from somewhere else and they had breakfast together for the last 10 minutes. The woman on Sunday was totally different. She was very attentive to the buffet and when she noticed that my daughter wanted a biscuit and there were none left, she went into the back and made one for her. She also asked before she broke down the buffet at 10:00 to make sure we were done. She was the most kind and friendly person at the whole hotel! It is also annoying that the smoking area is right outside the front door and that the smell carries into the lobby area and that is the first impression of this hotel. I don't understand why an area further from the front doors is not set up (for employees as well). Room was great and beds were comfortable. Ceiling fan was nice to circulate the air.
June 14, 2013
Rated 5.0 out of 5.0 by traveler1130 Fantastic experience
I was recently in the Seguin area and stayed at the Holiday Inn Express. I was welcomed as soon as entering the hotel, given my PC goody bag which had my favorite snacks inside! Given reccomendations about the local life and restraunts which I found very helpful. The beds in the room were beyond comfy especially when you're used to your own. And finally breakfast in the morning was a variety of goodies, and the host was more than helpful and very energetic. I would definetly recommend this hotel to anyone who will be traveling through this area.
June 5, 2013
Rated 5.0 out of 5.0 by CNJP AWESOME EXPERIENCE!!!!!!
The staff is fast and efficient. Very welcoming and friendly, explained everything easily. We look forward to going back,
June 1, 2013
Rated 5.0 out of 5.0 by Palms Great service
As always, good service and good accommodations are delivered with each stay. Best place to stay in Seguin.
May 23, 2013
Rated 5.0 out of 5.0 by Brandi03 Wonderful
This Hotel is very good and ive been staying for the last two years
April 11, 2013
Rated 4.0 out of 5.0 by Deacon49 Great People .....
I've been a platinum member for quite a few years....as well as a top tier member of at least two other hotel chain frequent traveler clubs. I was very pleased with both the service and interaction I had with the hotel staff here at the HI Exp. in Saguin Tex. I especially liked the idea of being able to submit laundry, for wash and fold service, after 6:00 pm that night and have it ready for me to pick up the next morning at 5:30 am. I'm quite pleased with both the value and experience I enjoyed while at the property and would gladly stay there again. I highly recommend it for the road weary traveler.
April 2, 2013
Rated 2.0 out of 5.0 by DSLS Holiday Inn Usually Better
Holiday Inn Express is usually better. This one had someone on the desk that couldn't give any help. When we checked in I inquired about our room to make sure we had a King Suite since our son needed to use the pull out couch. She assured me we did. We get to the room and find there is no bedding for the pullout. I call down to ask where I could find bedding. She told me that they don't keep the bedding for the pullouts in the room that I'd need to come downstairs and get it. Ok..no problem...I went down and stood in a line 3 deep (it was late and I was very tired) AFTER we stood in a line 3 deep when we checked in...all to get bedding that she could have given us WHEN we checked in and I indicated we needed to use the pull out! UGH! Then I needed to print something but the printer in the office center wouldn't work...the printer was wireless and you had to get your print job from the front desk....more line waiting...well the girl on the front desk couldn't get the printer to work...but then didn't really try. Just had me keep going back and hitting print...well that wasn't solving anything! Instead of offering to print it for me on her machine she suggested I go across the street to another hotel and ask to use their printer! NOT the usual standard for Holiday Inn Express!!! And to top it off...the price was VERY high! Not the usual great bargain we are used to with HIE!!
March 18, 2013
Rated 4.0 out of 5.0 by letseppelin so so
No matter how many times I ask to put charges onto credit card on file, you always charge my personal card, when do you learn??
January 16, 2013
Rated 5.0 out of 5.0 by nanadiane clean and comfortable
met expectations for a Holiday Inn Express. Staff friendly, room was spotless.
October 24, 2012
Rated 1.0 out of 5.0 by MALLEN4213 Horrible
I arrived in a taxi and asked for help with luggage as I had recently had Hernia surgery. It took over 30 minutes to get someone to help me get luggage to room. It was one of the worst Holiday Inn rooms I have ever stayed. I ate at the restaurant and the food was below average and I left most of it. I was very disappointed in my experience
October 5, 2012
Rated 2.0 out of 5.0 by Alice46 WAY overpriced
Room was musty and pillows were old and uncomnfortable. Employees children were running around and eating breakfast during continental serving times. I have stayed at much cleaner and nicer Holiday Inns for much, much less.
September 30, 2012