Rated 4.5 out of 5 by 90
Rated 4.0 out of 5.0 by EmeritusProf. Great experience except for one problem-Bad Handicapped design
We have stayed here before and the hotel staff are fabulous and the hotel is fine EXCEPT
My wife is handicapped and showed up on crutches. The Handicapped room is the absolutely furthest room from the Elevator. It could not have been designed to be more painful and difficult for a person on crutches if they tried . The wonderful staff did everything they could to ameliorate the situation. They even found us a wheelchair and moved the housekeeping service carts for us, and carried our bags. But the design is a horror. Fortunately she could do without the crutches after two days and we managed ok after that.
Let me say again that the staff at this HIE should run classes in being helpful "above and beyond"
July 28, 2014
Rated 5.0 out of 5.0 Great location
The hotel has a great location and a view of the port.
July 22, 2014
Rated 5.0 out of 5.0 by SBAP Location, Staff, and Rooms are all excellent!
John, the manager of this property, is professional, courteous, and a true gentleman. His staff are all well trained, professional and quality customer service is their primary goal.
The views and location cannot be beat.
I highly recommend this HIE property.
July 21, 2014