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Rated 3.8 out of 5 by 27 reviewers.
Rated 3.0 out of 5.0 by need improvment This is my 2nd time in a year stayed in this hotel mainly because it's close to my parents' house. The metro line 13 just opened a station next to the hotel. My room 817 is face the two major streets' junction and was very noisy day and night even with all windows closed. The room was clean and comfort, yet the bathroom towels were dis-colored and some were worn-out. The breakfast was simple but good enough for me. I had an non-smoking room and still can smell the smoke due to the property has all the smoking rooms on the upper floors and shared the same vents.( As I told by the front desk staff members) I encountered an unpleasant experience on the 2nd night. Here is what happened: Upon check-in on the 1st night, I gave 800RMB as a deposit of total of 2278 RMB of 5 days' staying. I told the front desk staff that I would give the remaining in later days. On the 2nd night I came back to the room and found I had been locked out. I was very up-set of the situation and demanded to speak to the manager. Mr. Jia, the manager on-duty handled the situation in a very professional way. However, the incident make me wonder, what is the guide line in term of the cash deposit? Means portion payment or total payment up front at the time of check-in? I need someone to clear that for me to avoid any future confusion . And is this the right practice to lock your customer out of the room in both legal and moral standard in terms of " short of the deposit"? BTW, I used my visa credit card to book the room and it should be in your system. November 6, 2013
Rated 5.0 out of 5.0 by everything is good Everything is good , nice staff, good hot breakfast, and price. November 3, 2013
Rated 1.0 out of 5.0 by 一次令人失望的体验 一直认为洲际集团旗下的旅店,无论从服务,还是到设施都是一流的。但是此次金沙假日酒店的体验,让我失望之极。 此次出行考虑到离虹桥机场较近,当天晚上我订了大床房,到达酒店大厅,富丽堂皇的装修,高端苹果电脑,让人眼前一亮。出示证件后,看到前台两位服务员开始皱眉互相埋怨,嘴里嘀咕着,“刚刚那间房间就不应该给”。我站在前台,两位工作人员一句话也没有说,等了近10分钟,我有些不耐烦的问了情况,其中一位说大床房已经没有了,标间可以吗?我表示不愿意。两位工作人员再也没有搭理我,电话通知了经理(应该是比他们级别稍高的领班)随后我有站在前台等了10分钟。这位女士来了后,首先并没有因为我们等了近20多分钟而表示道歉,只是告诉我最近订房的人比较多,所以大床房没有了。我很诧异,这样的理由是客人可以接受的吗?如果说大床房没有的话,就应该选择级别高的房间给客人。这位领导查了查记录,又过了5分钟,很遗憾,她说一间高级房也没有。那我变问她应该如何解决?她说现在只有两个方案,一个是残疾人房间,一个就是选择标间。作为来店住宿的客人,我实在无法接受这样的结果,质问该位领导,如果你们超售应该会有超售预案,没有房间,洲际集团下有这么多联盟旅店,那就应该做签转。这位领导很无奈又看了看电脑,问了旁边的工作人员后,告诉我还有一件房间是一件脏的房间,需要打扫半小时左右,问我愿意等吗?我顿时觉得很好笑,一位大堂的负责人是这么和旅客解释的,我除了等还有其他办法吗?于是我勉强答应等他们打扫卫生,当他们准备去打扫的时候,我站在大堂前已经近40分钟,没有一位工作人员邀请我在旁边坐会稍等,也没有一位工作人员因为你们工作失误而表示歉意。已经是半夜我也很累了,等了20多分钟后通知我可以入住,办理这次CHECK-IN手续,一共用了近一个多小时,当前台工作人员帮我做好房卡交给我的时候,仍然没有一句致歉的话语。我知道我拿到的房间,不是仓库房就是员工房,打开房门,明显是刚刚打扫好的,这个房间连防盗锁也没有,房内充斥着一股尿骚味,让人觉得实在是难受。在第二天用完早饭退房的时候,如果能够有一位工作人员对昨天发生的时候做出解释,我也会欣慰些,可是仍然没有,失望的办理了退房手续。或许是我对贵集团的期望值比较高,而此次的落差让我觉得该旅店的服务实在无法符合你们宣传的水准。一个知名度再高的酒店,拥有再高端的设施,如果没有人性化的服务,对于客人来说,也是一次失败的体现,我绝对不会向我身边的朋友推荐这家酒店,所以希望你们能够分析原因,找到不足,好好提高服务品质。 October 1, 2013
Rated 5.0 out of 5.0 by 整体而言很不错 之前先在梅陇绿地智选假日酒店住了两周,因为第二天要赶早上的飞机,所以换到这家来,酒店离虹桥机场很近(事实证明第二天早上7点左右打车20多分钟就到了)。酒店很新,前台办check in也没排队,房间很不错,干净整洁,对于一个人住来说也够大了,而且餐桌上的茶叶包和速溶咖啡也比之前梅陇绿地的好。就是酒店价格小贵,不过如果有机会还是会选择这家的。 September 9, 2013
Rated 4.0 out of 5.0 by Comfort and clean as it is new hotel, clean and comfort. will live again when in shanghai. August 12, 2013
Rated 4.0 out of 5.0 by Hotel Security Concern It was a nice stay during my recent stay in this hotel. Just a minor feedback to make it better. On one of the day afternoon during my stay, while I was on my ways out, I saw two uniformed security guards busying at the computer counter located at the lobby. They seem to be busy browsing the internet instead of caring for the hotel security lookout. And I believe some staffs from the front desk should have notice it, but it seems normal to them as well. I hope this area can be strengthened. August 4, 2013
Rated 2.0 out of 5.0 by need to improve room service Unsatisfy with the room service and room facility. July 31, 2013
Rated 5.0 out of 5.0 by nice one room good, lobby good, acceptable breakfast. good express, I will keep stay. I tried Sanlin this time i was in Shanghai, the service is all a mess. Jinsha, best service i experence in all expresses. July 19, 2013
Rated 3.0 out of 5.0 by Room Cleaningness is good The Wifi does not work into the room. Inaddition, the wire also does not work into the room. July 4, 2013
Rated 2.0 out of 5.0 by unassuming location and unhelpful staff The room was OK, standard HI room, but the evening staff did speak almost no English. They couldn't advice us on some place to eat in the surroundings and when I went to ask for a glass of wine with my complimentary voucher I've been shown a refrigerator in the kitchen where i could choose between some soft drink and a local beer. There was an American common brand of beer too, but I could not choose it. The breakfast was Chinese style with no choice of western things like croissants or similar. If I choose a western brand I expect some westernization of the offer. June 22, 2013
Rated 4.0 out of 5.0 by 性价比颇高的假日酒店 新建成的酒店一切设施环境都很舒适,位置的话离开周围的商圈,地铁站也不远,性价比也高,很适合商务入住。酒店的早餐一般,而且因为入住的人多的关系,感觉早餐不丰富,基本吃不到什么东西。希望以后可以有更多的改善,酒店提供免费的WIFI服务是很明智的选择,今后会继续光顾 June 16, 2013
Rated 4.0 out of 5.0 by Great Value and Friendly Staff I found the hotel to be excellent value and the staff very friendly. The breakfast each morning was very convenient with a sufficient variety of Chinese and Western food to satisfy our requirements. We were greeted each morning at breakfast and assistance was provided to our two young children. The wireless internet worked well. The rooms were clean, tidy and comfortable and bottled water was provided each day. Hotel staff, including the security staff, were very accommodating during our three week stay and were happy to flag down a taxi for us in any weather conditions. The location was convenient for our activities. The staff made our stay an enjoyable experience. June 7, 2013
Rated 4.0 out of 5.0 by Helpful and Accommodating Staff Hotel is clean, comfortable and very good value. The front desk staff are very accommodating and the housekeeping staff did a great job every day. My only complaint is the same one I have had with all HI Express hotels in China and that is a lack of a better choice of Western food for breakfast. All chefs need to be taught how to cook scrambled eggs that are not watery and how to prepare eggs sunny side up or over easy. The hard boiled eggs almost every day are tiresome. May 22, 2013
Rated 4.0 out of 5.0 by Worth revisiting Above average "new" Holiday Inn Express in Shanghai. Since its in a redeveloping area, finding a taxi may be a challenge from time to time. Also, kitchen may not be able to cope with morning rush. But overall, very good experience at a convienent location. March 7, 2013
Rated 5.0 out of 5.0 by 整体不错 由于出差,需要长时间居住。 优点:餐厅阿姨很热情,周末早上早餐时间还经常与客人聊天,询问关于入住体验等问题;保安大哥们也很热情,每天早上上班打车,保安大哥们都积极的给予帮助;虽然靠马路边,但是如果没人为的建设,还是比较安静的。 不足:对于长时间的入住者,优惠较少。 January 20, 2013
Rated 4.0 out of 5.0 by Hardware needs improvement Sound proofing is not good. Kinna disturbing during the night. December 18, 2012
Rated 5.0 out of 5.0 by 安静、舒适、宽敞 本来是住上海北方智选假日酒店,但是在上海火车站,虽然也没有噪音,而第二天赶飞机时间有点紧张,最终选择金沙智选假日酒店,没想到酒店装修很好,房间很宽敞、房间内还有休闲沙发,很适合商务出差,离机场打车20元,酒店7:30也有早班。他们的早餐是我住过智选假日最棒的,很好。唯一不足就是酒店周围吃饭的地方少,晚上走走不方便 November 24, 2012
Rated 4.0 out of 5.0 by 整体不错,有些细节需改进 一直有住这个酒店。因为有公司的协议价,性价比蛮高的。但是,有两个地方需要改进。一,浴室的热水,一直是冷热交替,不知道是啥原因。二,地下停车场没有一个规范的管理,给人感觉停在下面不是很保险。 November 9, 2012
Rated 4.0 out of 5.0 by Some areas can be improved 1. No lady mirror in the bathing room, it is not convenient to make up. 2. No TV programme list 3. Shuttle bus no. to and from nearby station can be increased to 1/2 hour one bus rather than 1 hour 1 bus in the morning and in the evening. Good service The front desk service is very good. The room and facility is clean The room rate is very attractive for us to come again. November 7, 2012
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