Rated 3.8 out of 5 by 27
Rated 3.0 out of 5.0 by JYL502 need improvment
This is my 2nd time in a year stayed in this hotel mainly because it's close to my parents' house. The metro line 13 just opened a station next to the hotel. My room 817 is face the two major streets' junction and was very noisy day and night even with all windows closed. The room was clean and comfort, yet the bathroom towels were dis-colored and some were worn-out. The breakfast was simple but good enough for me. I had an non-smoking room and still can smell the smoke due to the property has all the smoking rooms on the upper floors and shared the same vents.( As I told by the front desk staff members)
I encountered an unpleasant experience on the 2nd night.
Here is what happened: Upon check-in on the 1st night, I gave 800RMB as a deposit of total of 2278 RMB of 5 days' staying. I told the front desk staff that I would give the remaining in later days. On the 2nd night I came back to the room and found I had been locked out. I was very up-set of the situation and demanded to speak to the manager. Mr. Jia, the manager on-duty handled the situation in a very professional way. However, the incident make me wonder, what is the guide line in term of the cash deposit? Means portion payment or total payment up front at the time of check-in? I need someone to clear that for me to avoid any future confusion . And is this the right practice to lock your customer out of the room in both legal and moral standard in terms of " short of the deposit"? BTW, I used my visa credit card to book the room and it should be in your system.
November 6, 2013
Rated 5.0 out of 5.0 by peterwuinhotai everything is good
Everything is good , nice staff, good hot breakfast, and price.
November 3, 2013
Rated 1.0 out of 5.0 by gracie1031 一次令人失望的体验
October 1, 2013
Rated 5.0 out of 5.0 by Eason 整体而言很不错
September 9, 2013
Rated 4.0 out of 5.0 by Zen17 Comfort and clean
as it is new hotel, clean and comfort. will live again when in shanghai.
August 12, 2013
Rated 4.0 out of 5.0 by IvanCBR Hotel Security Concern
It was a nice stay during my recent stay in this hotel.
Just a minor feedback to make it better.
On one of the day afternoon during my stay, while I was on my ways out, I saw two uniformed security guards busying at the computer counter located at the lobby. They seem to be busy browsing the internet instead of caring for the hotel security lookout. And I believe some staffs from the front desk should have notice it, but it seems normal to them as well.
I hope this area can be strengthened.
August 4, 2013
Rated 2.0 out of 5.0 by Chris670319 need to improve room service
Unsatisfy with the room service and room facility.
July 31, 2013
Rated 5.0 out of 5.0 by whyhaveto nice one
room good, lobby good, acceptable breakfast. good express, I will keep stay. I tried Sanlin this time i was in Shanghai, the service is all a mess.
Jinsha, best service i experence in all expresses.
July 19, 2013
Rated 3.0 out of 5.0 by Frankie28 Room Cleaningness is good
The Wifi does not work into the room. Inaddition, the wire also does not work into the room.
July 4, 2013
Rated 2.0 out of 5.0 by vmax unassuming location and unhelpful staff
The room was OK, standard HI room, but the evening staff did speak almost no English. They couldn't advice us on some place to eat in the surroundings and when I went to ask for a glass of wine with my complimentary voucher I've been shown a refrigerator in the kitchen where i could choose between some soft drink and a local beer. There was an American common brand of beer too, but I could not choose it. The breakfast was Chinese style with no choice of western things like croissants or similar. If I choose a western brand I expect some westernization of the offer.
June 22, 2013
Rated 4.0 out of 5.0 by asian4u 性价比颇高的假日酒店
June 16, 2013
Rated 4.0 out of 5.0 by Koala1 Great Value and Friendly Staff
I found the hotel to be excellent value and the staff very friendly. The breakfast each morning was very convenient with a sufficient variety of Chinese and Western food to satisfy our requirements. We were greeted each morning at breakfast and assistance was provided to our two young children. The wireless internet worked well. The rooms were clean, tidy and comfortable and bottled water was provided each day. Hotel staff, including the security staff, were very accommodating during our three week stay and were happy to flag down a taxi for us in any weather conditions. The location was convenient for our activities. The staff made our stay an enjoyable experience.
June 7, 2013
Rated 4.0 out of 5.0 by Truenorth Helpful and Accommodating Staff
Hotel is clean, comfortable and very good value. The front desk staff are very accommodating and the housekeeping staff did a great job every day. My only complaint is the same one I have had with all HI Express hotels in China and that is a lack of a better choice of Western food for breakfast. All chefs need to be taught how to cook scrambled eggs that are not watery and how to prepare eggs sunny side up or over easy. The hard boiled eggs almost every day are tiresome.
May 22, 2013
Rated 4.0 out of 5.0 by LaoY Worth revisiting
Above average "new" Holiday Inn Express in Shanghai. Since its in a redeveloping area, finding a taxi may be a challenge from time to time. Also, kitchen may not be able to cope with morning rush. But overall, very good experience at a convienent location.
March 7, 2013
Rated 5.0 out of 5.0 by Cclia 整体不错
January 20, 2013
Rated 4.0 out of 5.0 by BusinessNov Hardware needs improvement
Sound proofing is not good. Kinna disturbing during the night.
December 18, 2012
Rated 5.0 out of 5.0 by Oracledba 安静、舒适、宽敞
November 24, 2012
Rated 4.0 out of 5.0 by HotelExpert 整体不错，有些细节需改进
November 9, 2012
Rated 4.0 out of 5.0 by achung Some areas can be improved
1. No lady mirror in the bathing room, it is not convenient to make up.
2. No TV programme list
3. Shuttle bus no. to and from nearby station can be increased to 1/2 hour one bus rather than 1 hour 1 bus in the morning and in the evening.
The front desk service is very good.
The room and facility is clean
The room rate is very attractive for us to come again.
November 7, 2012