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Rated 4.3 out of 5 by 73 reviewers.
Rated 5.0 out of 5.0 by New and sets new standards for HIEX Nothing negative at all, staff motivated, courteous, and competent. Managerial levels here are certainly efficient. Non smoking is respected, in all areas, and service is with a smile, and all enjoy their work. Price and quality are well proportioned. Distance from the city centre is more than acceptable, and taxi service is fast and efficient. An ideal option for those who like a little quiet and out of the bustle of city centres, yet only a short taxi ride gets you there. Total satisfaction. Breakfast is well presented, and varied daily. Staff do their utmost to make you feel welcome. Many other HIEX managers should come here to see how to do their job. December 4, 2013
Rated 5.0 out of 5.0 by yes again HIExpress can surprise even more This hotel is well located for access to Shanghai down town, short Taxi and you are in the bustle of the city, , the hotel though near a main road, is quiet and safe. The Hotel is well managed, staff are highly motivated, and go that extra step to help and are polite and helpful. Breakfast is well presented, and as one would expect. Total satisfaction. the Best Holiday Inn express that I have stayed in so far. Some other HIEX should come here to see how a hotel should be run...thank you for your great service. December 1, 2013
Rated 5.0 out of 5.0 by Excellent Value Have been staying here ever since the opening of this property. The experience has been great and this is truly my home away from home (average 150 nights a year). The excellent tradition left by its first General Manager still continues and all team leaders are holding on their own. Nothing really to pick on them and my every demand has been met without any hesitation. Highly recommended! November 25, 2013
Rated 4.0 out of 5.0 by Staff Service The work arrangement for frond desk need to be improved. There was only one staff when I was trying to check in on Sat noon time. I have been kept waiting for more than 10mins and more and more people went in when I was waiting and no other staff showed up to help. November 18, 2013
Rated 4.0 out of 5.0 by Clean room but not true nonsmoking room. Some guests smoked at the nonsmoking room. It occurred twice during my stay. I reported to front desk but no staff went to stop them. The nonsmoking room and nonsmoking floor are not true smoking free. I reserved the taxi in the morning but another guest jumped in. The front desk staff did not stop it. I have to wait the 2nd taxi. October 31, 2013
Rated 3.0 out of 5.0 by OK - Needs Improvement Stayed here for meetings in Shanghai. A little hard to get to and out of the way. AriCon was not efficient or set too high in room. Too hot and uncomfortable. Staff Excellent. Smoking laws need to be enforced in China hotel chains. Too many locals flaunt these laws and staff say nothing. October 18, 2013
Rated 4.0 out of 5.0 by Excellent service - should e abenchmark for other Holiday Inn Express The hotel service provided by the hotel staffs are EXCELLENT!!! This should be used as a benchmark for all other Holiday Inn Express. Excellent value for money. One minor hickup - the air conditioning in the room does not work - cannot be set below 22 deg C (but the room is at around 25 deg C) - May be a problem for summer. October 11, 2013
Rated 4.0 out of 5.0 by Staff I think You need more staff who can speak English. September 25, 2013
Rated 4.0 out of 5.0 by Best Breasfast in All the Holiday Inn Express Chain I have been IHG Platinum member in the pass 3 years, staying many HI Express hotels. This one has the best breakfast, especially for us who stays usually more than 2 days. The breakfast menu changes everyday and they were quite tasty. Will stay at this hotel again in the next opportunity. Price wise it is a bit expensive and other contractor would get cheaper price by 10 - 15%. September 6, 2013
Rated 5.0 out of 5.0 by Excellent Hotel! This is the second time I have stayed at this hotel as an overnight stop flying into Shanghai from Canada before departing to Jinhua where I instruct International Hotel Management. I have been part of the management team and primarily the General Manager of various hotels that are direct competitors to Holiday Inn and Holiday Inn Express. I thought the hotel was very good during my previous stay and my stay last week was even better! The service was exceptional. When I left the hotel I immediately put "write a review" on my to do list. The service was five star and not the "scripted" type that I often feel I receive in higher end hotels. This was genuine hospitality! Well done! September 2, 2013
Rated 5.0 out of 5.0 by Very clean room, nice location We were impressed at the cleanliness of the room and the bathroom. Staff were also nice and courteous. Hotel is in a nice location as well, about 10-15mins taxi ride from Happy Valley and other nice place to visit in Sheshan. Great hotel for its price. August 29, 2013
Rated 5.0 out of 5.0 by Wonderful and very helpful staff! We were only here for one night, but the stay was very pleasant. They were quick to attend to any requests we made. I would definitely recommend! July 31, 2013
Rated 5.0 out of 5.0 by Simply the Best I have stayed at this hotel several times and frankly always look forward to my next visit. Standards are maintained, there is a low staff turnover which means happy staff! Nothing seems to be too much trouble for them. Time before last I stayed there about six weeks ago I asked them to reduce the amount of "musak" in the lobby and dining area and replace with music? I stayed there two weeks ago and I noticed they did what I suggested and they now play mostly and possibly only real music! This must be one of the best Holiday Inn Expresses in the whole group? Personally I haven't found one that approaches the same level of service and guest satisfaction. A happy place to stay! But remember this is a holiday Inn Express not a full blown Holiday Inn Hotel so amenities are limited, no gym or spa or restaurant if you need all of that pay at least the double per night! July 24, 2013
Rated 3.0 out of 5.0 by Nice Hotel, First Floor Lacks AC This is a very nice hotel, out of the way so dining options are limited, 2 restaurants nearby, but is near Hongqiao Airport. The staff is attentive, cooperative and very friendly. In the heat of the summer, the 1st floor seems to have air-conditioning issues. Even the staff notes the temperature, the lobby and conference rooms are very warm, the breakfast room unbearable. Don't dress before you go to breakfast or you will wear wet clothes all day... The conference rooms are nice and staff very supportive, again July and August watch the heat issue as they are on the 1st floor. Rooms are nice, clean, neat and COOL, the A/C works great in the rooms. In all if you can avoid the heat, the stay was great! July 22, 2013
Rated 3.0 out of 5.0 by One thing did not come true I was informed that a fruit plate will be provided as I am a gold card member but this offer finally did not come true. July 21, 2013
Rated 5.0 out of 5.0 by Birthday Party I spent my birthday at this location and the staff threw me a surprise birthday party with cake, wine and a card signed by everyone! This was very nice gesture and I will never forget it. It was an absolutely wonderful experience. Thank you, Roy and your entire staff, for everything you have done. July 4, 2013
Rated 5.0 out of 5.0 by Simply the best On my recent stay I learned that the GM has changed, she took a promotion to a Holiday Inn in another Shanghai Location, she deserved that. The staff who remained are mostly familiar to me which is a comfortable feeling. The standards have not slipped one point, rooms are spotless, staff are courteous and friendly and overall in my opinion it is the most friendly hotel I have ever stayed in and I have stayed in many much, much more expensive hotels around the world! It is convenient for my business visits which are in the same area and very easy to reach Hongqiao Airport and Rail Terminal and the Metro lines 2 & 9 are close by. There are two good restaurants literally within 30 & 100 metres plus a large shopping mall 600 or so metres away. The centre of Shanghai is only a 50-60RMB taxi ride. My only criticism and it is a small one is the piped music in the dining room, much of it seems to be repetitive computer generated "musak" please replace with real Chinese and Western music. June 22, 2013
Rated 4.0 out of 5.0 by Clean and comforable room >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>overall service is good >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> June 9, 2013
Rated 4.0 out of 5.0 by Valuable A little far away with downtown, but it is near with my customer,generally speaking that is convenite June 3, 2013
Rated 4.0 out of 5.0 by 不错的3星酒店.商旅之选 这酒店不错, 虽然是3星但是服务很好,可惜没有娱乐健身设施.适合商旅出差.我已经在这住了几个月.很赞 May 30, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express so far Even though the hotel location is a bit far out, the service more than make up for it. The attitude of the staff is excellent and to me, that is so important. Keep up the good work! May 27, 2013
Rated 4.0 out of 5.0 by 客房評論 房間內沒有剃鬚刀,並且無插排,無線個別的時候是登陸不上去的,服務員居然說沒有辦法,IT已經下班了,難道晚上住了就不能享受無線??所以感覺到很奇怪,需要當地酒店立即解決此問題! May 24, 2013
Rated 5.0 out of 5.0 by Great Stay at the Holiday Inn Express It was a great stay here. Rooms very nice and clean. Very nice bathroom with a large shower. WIFI in hotel room worked very well. Front Desk staff all very friendly. A smile and good morning each day when you pass the desk. Breakfast each morning very nice. Many hot options. I will stay here again. Very satisfied and a great value. May 11, 2013
Rated 5.0 out of 5.0 by Tradition Continuous After changing of the guards, the new GM is leading the team continuing the excellent tradition of providing exceptional services. Being one of the longest staying guests, I will stay here in the foreseeable future. April 14, 2013
Rated 1.0 out of 5.0 by Poor service I did not like the fact that I had to go to the laundry room to iron my clothes. Did not like the fact that I did not get my qualifying night and points. Even thought I made sure the staff would so and I assured I will get them. March 9, 2013
Rated 3.0 out of 5.0 by 很好的酒店就是有些远 房间哪里都是一个标准,位置比较偏远,如果去松江或安亭的话半路住这里就还好,总体还不错!下次还住这里!!!! January 11, 2013
Rated 4.0 out of 5.0 by Friendly staff from Front desk to restaurant - keep it up. Good Overall very good experience - wil definitely considered Holiday Inn hotel chain for any other destinations. December 16, 2012
Rated 5.0 out of 5.0 by 新虹桥进步真的很大 感觉新虹桥进步很大,特别是员工的精神面貌和亲切度。早餐时,每名员工都热情的和客人打招呼,前台员工也很热情,很令人感动。和其他智选相比,新虹桥的服务几乎是最好的了。但套餐里的米饭建议要稍微热一点,天气开始凉了。 其他个别智选的热情度还是有待提升的,比如上海金沙,晚上到店,前台真的有点冷。 October 27, 2012
Rated 5.0 out of 5.0 by Home Away From Home I have already written reviews about this property but now they are asking me again, so I will write something as well. Nothing has changed in the past but everyone on the team just made me a part of the family. There is nothing I can add but praise the entire team for their excellent service and positive attitude. The GM devotes every ounce of her energy to her job. Without her leadership, I can not imagine the team can achieve such excellence. It is still spotless top down. They have gone out of their way to make my long stay as comfortable, as convenient as possible. October 12, 2012
Rated 4.0 out of 5.0 by Great staff - A little out of the way I stayed for one night and enjoyed it. The staff was very kind and helpful and took care of us. The breakfast was one of the better ones I have had at other Holiday Inn Express Hotels. The only down side to this hotel is that there is really nothing much around in terms of restaurants or shopping. There is a KFC just about 3 minutes walk away, and there is a an OUTLET shopping mall 5 minutes by taxi. This is a great hotel if you are coming from the airport or train station and need a relaxing room to chill out in. September 30, 2012
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