Rated 3.8 out of 5 by 169
Rated 5.0 out of 5.0 by CPC-LC Excellent Assistance
I must highlight my appreciation to club lounge team especially Annie & Merry whose assistance to keep my room reservation request effectiveness even though your hotel is fully booked. I can find other hotels easily in Shanghai but I've been experiencing in your hotel for long time. My 1-1/2 days business meeting with Japanese was located at another Pudong hotel but I decided to stay at your hotel regardless traffic consideration. Further more, I asked club lounge to prepare flower as my wife is accompanying with me during this visit. But I cancelled such arrangement lately before my checking in and no complain received from club lounge at all. Every staff makes me feel very comfortable. Thanks to club lounge team support so I can still keep my loyalty staying in CPS this time.
April 28, 2014
Rated 5.0 out of 5.0 by rainingelle 回家的感觉
April 27, 2014
Rated 5.0 out of 5.0 by BinC70 地理位置佳，员工热心，很满意的入住体验！
April 27, 2014
Rated 1.0 out of 5.0 by Reds308 Crowne Plaza Shanghai April 2014
Very disappointing that I had two separate bookings in April for this hotel & in both rooms the A/C did not function so the rooms were very warm. Additionally, the desk outlet plug-in & bathroom outlet plug-in did not function. For being newly remodled it is very disappointing to have these issues.
April 23, 2014
Rated 2.0 out of 5.0 by Bohica Falls far short of the Crowne Plaza standard
The receptionist actually assigned me to a floor that was under maintenance. When I went back and told them there were tarps running down both hallways leading from the elevator, they actually asked me if I was sure what I was talking about!?!? Only after the manager came up a saw for himself did they give me a room key on another floor.
A vacuum cleaner was left sitting outside next to my door the entire week!
The concierge staff was hit or miss in terms of their availability to hail a taxi. I had to go inside to the concierge desk a couple of times to ask someone to hail a taxi. There are actually people on the concierge staff that are unfamiliar with the locations listed on the back of the hotel card.
The hotel bar has a staff that appears more interested in sitting behind the bar and checking text messages than taking drink orders from patrons. Tuesday's cocktail promotion was met with a repeated "we are out of (fill in name of liquor)".
It's actually less expensive to reserve one of the better guest rooms than to rent their small meeting room for 4 hours. Add an arm and a leg if you want a projector.
I left a competing chain a couple years ago because they were getting a bit pricey. This Gold Member might have to reconsider.
April 18, 2014
Rated 4.0 out of 5.0 by gabb8787 整体不错
April 9, 2014
Rated 3.0 out of 5.0 by 商务客人 酒店
April 8, 2014
Rated 5.0 out of 5.0 by PeterMPLS Another fine stay
I have stayed here many over the past 5-6 years. Great value, location, and service. I almost always get a nice upgrade, as a Platinum Ambassador Member. This time, Cecilia at the front desk, was VERY helpful to me when I needed to change rooms due to a climate control issue. I thank her for that. Also, I always go to Charlie's Bar in the evening, I noticed it was a little better this time. I know there is new management, I was able to meet Kate, I think she will do a very fine job. The bar was very relaxed, yet fun and full of energy. Everyone had a marvelous time! I look forward to my return visit, which will be in May or June.
April 4, 2014
Rated 4.0 out of 5.0 by Tstone95 Comfortable bed and good service
My first stay at this hotel was 18 years ago. Therefore the facility looks a little old but it's OK. Check in process was great as female crew already prepared all documents. The BF food was good except the variety of fruits. Hotel location is good. Very convenient to using subway.
April 3, 2014
Rated 4.0 out of 5.0 by HKMike Weekend it was
Had a late arrival due to the adventurous air traffic control atPudomg airport......
In the middle of the night still received a warm greting and the key card ipromptly.
The Hotel is always a decent good place to stay. Unbeatable location. Still there are signs....... Lights broken, minibar not refilled, just small things.
Still going back there next week again.
April 2, 2014
Rated 4.0 out of 5.0 by petmie Feeling like home
Very friendly And helpful staff. After several stays it is nice to be welcomed by staff still remembering and addressing you by name.
Perfect location as it is easy to reach by metro and surrounding is nice.
There is one small thing which needs improvement and that is the climate control in the rooms. It very hard to get it on the right temperature,
April 2, 2014
Rated 5.0 out of 5.0 by CPC-LC Sweet & hospitality of Club Lounge team
Since smoking area has no longer been provided in club lounge that club floor smoking guest is allowed to carry cocktail meals back to their own private smoking room. This can bring to both hotel and guests win-win benefit without violating government rules and guest's smoking hobby. Further more, non-smoking guest will not be interfered by second-hands smoke.
March 31, 2014
Rated 5.0 out of 5.0 Great Service
Being a Rewards Member, was given a complimentary room upgrade. Room and service impeccable.
Left my coat in a bar. Mentioned it to the very helpful Western Guest Supervisor at breakfast the next day, who I had met there as he was greeting customers. My jacket appeared within 10 mins.
Highly recommend this hotel.
March 28, 2014
Rated 1.0 out of 5.0 by escargot Very poor for a notable brand-name hotel
After a long flight and midday arrival, check-in was a tediously long wait.
The room assigned to me was musky, missing some amenities and critically the wifi signal was working but there was no internet connection. Spent an hour trying to resolve it and discovered there was internet connection further down the corridor outside the room - clearly it was an issue with the room #1129 (end room) - if I remember correctly.
Front desk changed my room to #1629 (end room) - if I remember correctly, and both wifi signal and internet connection worked. However, the ironing board was rusty and broken and the iron spewed out water, soaking the garments intended for ironing.
I went online and read that there was a New Wing - I wish I knew about this sooner and moved there. Disappointed with the non-recognition of Priority Club Members.
Notwithstanding, the service standard was outstanding! But the excellent staff have to work with such a broken hotel and bad environment. The New Wing is beautiful though.
Very poor experience for a Crowne Plaza hotel. I recommending staying at the either a lower end hotel or going to the Intercontinental hotel(s) for Shanghai. This price-point is simply not worth it.
March 28, 2014
Rated 3.0 out of 5.0 by Samhqsh 酒店较旧，新装修楼层感觉只是4星档次，服务一般
March 27, 2014
Rated 5.0 out of 5.0 by Fiedel Shanghai
Friendly staff, nice and clean rooms, I enjoyed the stay pretty much!
March 12, 2014
Rated 4.0 out of 5.0 by boj2506 Confortable room
I stayed at Crown Plaza Shanghai for 2 nights and I got a room in the new wing. The room was nice, clean, spacious and quiet so I really enjoyed staying there.
The staff at the reception was very nice and helpful. Only thing I missed was a more western style breakfast. The breakfast buffet was big but most was chinese food. But other than that I was perfectly happy at the hotel.
March 10, 2014
Rated 5.0 out of 5.0 by Fiedel Shanghai close to airport
Dear Sirs or Madam, I enjoyed and still enjoying the stay pretty much. I like the friendliness of your staff, I like the lounge, nice atmosphere and the staff over there!
Thank you, to make my stay comfortable!
March 2, 2014
Rated 3.0 out of 5.0 Bath room
The bathrooms of the old wing is generally not up to the 5-star standard.
February 26, 2014
Rated 3.0 out of 5.0 by Aaron123 酒店可以, 打出租車很困難
宵夜也很便宜, RMB88 有食,有飲.
February 24, 2014
Rated 1.0 out of 5.0 by HappyRider 这是我住过最差的五星级酒店
February 17, 2014
Rated 3.0 out of 5.0 by bryanatwork old hotel, bad internet service
there is two building in this hotel, one is new, but only providing suite room. so we stay ed in old building. The smell is just so-so in the room.
My room, the light is broken, and even it fixed, i can feel the room lighting is not so bright, it makes the hotel looks older.
and what makes me most angry is that the wifi is so weak that i have to work at the door so that i can get enough signal. Internet service (Wifi) is not so stable, there are 2 ssid, the guest-room one can connected, but it shows me to the router setting page. that is very strange.another wi-fi is very weak, i have to sit at the door for working, so that i can have the strong wi-fi signal. that is very unbelievable.
and when i call the service center to ask for the solution, they said they have no way to fix this problem because the internet guy are out of work. i have to call front desk for another solution.
Light, internet, service, not satisfy me,
February 16, 2014
Rated 2.0 out of 5.0 by watchman77 不要住酒廊下面一层的房间,时刻听到高跟鞋走路的咚咚声
悲剧的被安排在酒廊下面一层的房间,楼顶上就是酒廊.时时刻刻听到服务员高跟鞋咚咚的走路声, 晚上要到11点过,早上6点左右由开始走路声了. 睡得很不好. 第二天到酒廊一看,原来地上没有铺地毯,怪不得了.
February 13, 2014
Rated 4.0 out of 5.0 by Little J Bathroom
I wish could increase a shower room,becaus bathtub there isn't clean.
February 6, 2014
Rated 5.0 out of 5.0 difficult to pick taxi nearby hotel
it's difficult to pick up taxi every morning when go out of hotel
January 18, 2014
Rated 5.0 out of 5.0 by Jzl89 An excellent stay during the Holidays
I had some family over for Christmas and needed a hotel to accommodate the overflow. This Crown Plaza was within a block of where I live so I made a reservation on Christmas night. I was upgraded to a very spacious and clean room on the 20th floor and it was a very pleasant stay from check in to check out. I was definitely recommend it for both business and leisure.
January 3, 2014
Rated 3.0 out of 5.0 by kyouki99jp 具有老上海风格
January 2, 2014
Rated 4.0 out of 5.0 by hbblessed Love the Movie Posters
Room little bit old.
Love the pictures
January 1, 2014
Rated 3.0 out of 5.0 by RyanOXY Good location but poor room standard
Hotel is located in a very good location.
but unfortunately this is a very "historical" hotel.
Facilities are poor and not very up to date.
especially the air-conditioning creating very big noise which is quite disturbing even in the daytime.
The room is clean and the beds are ok.
Receptions didn't inform me the benefit as a Platinum members.
Only told me I can enjoy the afternoon tea and happy hour when I asked.I understand it's probably because of the costing control but it will defiantly be a major factor for us to choosing hotels to stay.
Overall,Crown Plaza shanghai is more like a Holiday Inn to me rather than a Crown Plaza hotel.
January 1, 2014
Rated 3.0 out of 5.0 Poor Price-Value Ratio
the facility is old and room is small, feels like a Holiday Inn
December 30, 2013