Rated 3.8 out of 5 by 175
Rated 5.0 out of 5.0 difficult to pick taxi nearby hotel
it's difficult to pick up taxi every morning when go out of hotel
January 18, 2014
Rated 5.0 out of 5.0 by Jzl89 An excellent stay during the Holidays
I had some family over for Christmas and needed a hotel to accommodate the overflow. This Crown Plaza was within a block of where I live so I made a reservation on Christmas night. I was upgraded to a very spacious and clean room on the 20th floor and it was a very pleasant stay from check in to check out. I was definitely recommend it for both business and leisure.
January 3, 2014
Rated 3.0 out of 5.0 by kyouki99jp 具有老上海风格
January 2, 2014
Rated 4.0 out of 5.0 by hbblessed Love the Movie Posters
Room little bit old.
Love the pictures
January 1, 2014
Rated 3.0 out of 5.0 by RyanOXY Good location but poor room standard
Hotel is located in a very good location.
but unfortunately this is a very "historical" hotel.
Facilities are poor and not very up to date.
especially the air-conditioning creating very big noise which is quite disturbing even in the daytime.
The room is clean and the beds are ok.
Receptions didn't inform me the benefit as a Platinum members.
Only told me I can enjoy the afternoon tea and happy hour when I asked.I understand it's probably because of the costing control but it will defiantly be a major factor for us to choosing hotels to stay.
Overall,Crown Plaza shanghai is more like a Holiday Inn to me rather than a Crown Plaza hotel.
January 1, 2014
Rated 3.0 out of 5.0 Poor Price-Value Ratio
the facility is old and room is small, feels like a Holiday Inn
December 30, 2013
Rated 5.0 out of 5.0 by Firstsaving Good Service and Great Location
They offer free in room wifi! After talking to them about the weak wifi signal, they fixed it in 2 hours. They also have wide choices for breakfast, from Japanese to western. They are also flexible if you need to check out after 12PM. The concierges are friendly. There are many Chinese restaurants close by.
December 29, 2013
Rated 5.0 out of 5.0 by dream138 非常好，非常方便的酒店！
December 27, 2013
Rated 3.0 out of 5.0 by kaicuick 一般的酒店
December 25, 2013
Rated 4.0 out of 5.0 by CARMES Internet connections
every evening encountered problems and got cut off the line with no reason, this lasted for long minutes. This is the second time it happened within two stays in C. Plaza Sh.
December 18, 2013
Rated 4.0 out of 5.0 by JackF1 Good Choice
Hotel is very nice, have decant rooms and service is friendly. Also breakfast is really good. You will have to take a taxi to get to any attractions, but generally the location is good and reasonably close to Hongqiao airport. Good value for the price.
December 17, 2013
Rated 1.0 out of 5.0 by petersiu Worst Crowne Plaza Ever Experience
I stayed two nights there and it already became my most memorable hotel ever given I wasn't even in the room from 7am to almost 12pm on the 2nd day. It was miserable at the arrival at the front door of the hotel. No one care me and my luggage. I did not too mind because thing like this won't affect my schedule. I already asked the front desk if it will be easy to get to the airport in the next morning and they said it will be okay at early 7am. I started to leave my room a bit after 7am the next morning and I was then asked to line up at the front door of the hotel. However the bellboy stood around and no one was signalling for a taxis outside the properties. I then tried to walk outside the building and get taxis and found out the traffic was quite a mess and difficult to get taxis. After several tries within 15 minutes time I wasn't able to get taxis and I went back to the concierge and asked them to book a taxis for me to airport and they said I just need to lineup at the front door. I couldn't see anyone trying to get a taxis outside the building for me and actually none of those bellboy or whoever care there. I found myself again walking outside the building and going crazy for taxis again and I was then able to get one after another 15 minutes or so. I was serious when asking them at the check in the night before and I wasn't able to get taxis initially. More importantly I went there for flight and I couldn't be late. What kind of attitudes are they having with their customers! The reasons I was staying in this hotel were because 1) location, closest IHG outlet from Hongqiao Airport, and 2) I also tried to get a meeting room there. However they did not care after informing them I would be staying there for two nights. Back to my stay in the hotel, I came back to the hotel at around 12am after taking flight back to Shanghai the same day and I was trying to get my dinner from room service. Although I did not really look at the room service menu again, I just called and asked if they had any Hainanese Chicken at that time. Their answer was yes and they also asked me did I need a drink. I just told them I only need the food. However when having my dinner and I found out the portion was terribly small and I recalled the room service menu. THEY NEVER SAID THE PORTION WOULD BE SMALLER FOR THE LATE NIGHT ORDER AND THEY SHALL REMIND ME THAT THE DRINK (POP) WOULD BE FREE AFTER MY INITIAL DECLINE OF ORDERING DRINK!!! I was so hungry as well as so angry when taking the food and after finishing the meal!!! At the checkout next morning I wasn't bother to line up and ask the front desk for any taxis and decided to take subway even with big luggage. Halfway down to the station I saw a couple taxis popping by and I tried to catch them but fell on the floor on the road and hurt my leg!! WHAT AN EXPERIENCE I HAD WITH THIS HOTEL!!!
December 15, 2013
Rated 3.0 out of 5.0 by PC101 Very disappointed for what I expected from Crown Plaza
I am a platinum member in both Priority Club and another major US based hotel chain (which I can't mention due to the writing guideline). That allows me to make an apple-to-apple comparison of the benefit Platinum members receive in this Crown Plaza and other hotel, which is also in the same area of this Crown Plaza. Both of these hotels are only 5 min apart by taxi. Yet the treatment of Platinum members are very different. The other hotel i am comparing to is a lower class hotel than Crown Plaza in general. Yet, the treatment I receive at other hotel is way better than what I received from this Crown Plaza.
1) Free breakfast at VIP lounge and at main dining hall at the other hotel. At this Crown plaza, only free at lounge. Regular charge at the first floor dining hall, even for Platinum member.
2) Free happy hour at both hotels. However, quality and variety of food at the other hotel's lounge is at least 3-4X better than at this Crown Plaza. The other hotel's lounge has salmon, variety of meats and fruits, salad and desserts. You can eat as dinner there, no problem. This Crown Plaza (CP) only has very limited selection and food quality is not good. And you are still hungry afterward.
3) At the other hotel, I was provided a cup of drink and hot towel at the counter during check-in. Nothing at this CP.
4) For Platinum member at the other hotel, I was given a choice of 8-10 items to choose from as free items to be delivered to my room after I check in, including various drinks, hot sandwiches, fruits, ice cream ...etc, all delivered to my room. At this CP, nothing.
I am very disappointed in this Crown Plaza. Besides the substantially lower benefits I received from this CP for being a platinum member, the bathtub in my bathroom has extremely slow drain. 3 min into the shower, the water has filled up to 2-3 inches high in the tub. How can Crown Plaza possibly allow this? When I am done with the shower, the bathtub is half way filled with water. I wanted to take a picture and post it here for all to see. However, I decided not to as I guess nobody wants to see the dirty water in the tub.
Room is too dark at night and does not have enough light. Hard to read book or magazine at night unless you sit in front of the desk lamp.
Overall, I will not stay at this CP again. I will stay at the other hotel where I have stayed most of the times. The only reason I stayed at this CP this time is because the other hotel was booked fully during one of the nights i needed. And since I do not want to check in and check out at a different hotel just for that night, I decided to give this CP a try for 6 nights. And I am very disappointed and regretted that I made the wrong decision. I should have stayed at the other hotel for the 5 night and only 1 night at this CP. And supposedly my room on the 20 some floor is a upgraded and better executive room. But it has a very slow drain?
And worst of all, this Crown Plaza's rate is higher than the other hotel, which is only 5 min away, also a major hotel chain and a newer hotel too.
December 14, 2013
Rated 1.0 out of 5.0 by Dougles a terrible experience in this hotel, Nightmare
I checked in and parked afternoon, and when I moved my car to a new space in the evening, my car scratched the wall less than 1 centimetre. then the belly boy shouted to me and accuse the another broken place of the wall (totally different high level and old trace ), it is none of my business.
I told him that I am the guest of your hotel, please be polite to me, He still kept shouting and even face to face with me, insisted that my fault resulted the broken wall.
Even FOM or other staff of hotel came, the argue continued.
very very terrible experience I ever met, really impacted me several days for bad feeling.
December 12, 2013
Rated 2.0 out of 5.0 by simonishere2013 Not recommended for business traveller
I think staying here is a hassle. Hotel facility is old, different staff at different department has different standards. I have experience excellent service from welcome lounge, A simple witness by the name of Pinky, go all out to help when I request here help, exceeding my expectation. On the other hand I have part time staff at the gym, just can't wait to tell you we are close! On my next feel day, the next female attendance at the gym 10 Dec night, is great with her personal touch.
December 11, 2013
Rated 4.0 out of 5.0 by Jur1973 Good !!!!
Very nice hotel! Very FRIENDLY(!) staff!! CLEAN!!!!
November 27, 2013
Rated 4.0 out of 5.0 by Asalih Nice rooms and services
My room was on the Tower II. Nice, clean, big and modern furnature. The besd is good. The breakfast is good too.
November 21, 2013
Rated 5.0 out of 5.0 by cdcongcong 位置好，房间一般，服务很好
酒店位置特别好，位于市中心， 因为是老牌皇冠，装修稍微陈旧一点，房间地毯味道比较大，但是卫生确实做的不错， 床上用品很好， 睡觉很舒服， 下次来应该还会选择吧。
November 19, 2013
Rated 4.0 out of 5.0 by 574828757 上海比较好的皇冠假日
November 14, 2013
Rated 4.0 out of 5.0 by Luke1001 Great business hotel
This hotel has nice and quiet rooms, and has very knowledgable staff at the reception.
November 10, 2013
Rated 5.0 out of 5.0 by Mjsjoy Great stay, Hospitality Outstanding!
I had stayed here four years ago, and the service level has remained top-notch! I was very comfortable and enjoyed the hospitality at the club level. The Fitness Center is nice and the women's locker room, steam and sauna, is a very nice amenity! I will stay here again, as will my colleagues!
November 9, 2013
Rated 4.0 out of 5.0 by HWL3577 Clean and comfortable
Room's bed and quilt are so comfortable and clean, sleep is very well.
November 3, 2013
Rated 4.0 out of 5.0 by Marissa14 Very Nice Hotel in Great Location
The Crowne Plaza in Shanghai is a very nice hotel. I was traveling for business so it was great for internet and breakfast buffet. The hotel's location was also close to the subway which allowed me to explore the city even though I was short on time due to business appointments. Very comfortable hotel and staff was very nice.
November 1, 2013
Rated 5.0 out of 5.0 by CP15 Comfortable bed, professional service, excellent laundry
Good sleep with comfortable bed and pillow as advertised;
Excellent and detail laundry service, not only clean but also having sewed loosened buttons for us;
Delicious cantonese soup in Chinese resturant;
Professional staff at front desk and Cafe Circle
October 30, 2013
Rated 5.0 out of 5.0 by Newtonese Very good service and comfortable stays as always
During the period I stayed, felt home! Always good service and stay comfortable and calm ... If I called , always quick response , e.g bringing sth. or helped to check the fridge... Excellent !
October 22, 2013
Rated 3.0 out of 5.0 by Robert0886 Bring back the club lounge on the new wing
Please bring back the once opened club lounge on the new wing, it much convenient and closely located for those guests staying in the new wing building, I really can not understand the reason to close this one down. And seems like this hotel does not like to recognize club member, as a platinum member, never felt being respected at this hotel.
October 16, 2013
Rated 4.0 out of 5.0 by BJ02 Nice room
Good hotel, nice location, good room and good bed.
October 2, 2013
Rated 2.0 out of 5.0 by szcest1 设施太老旧
September 10, 2013
Rated 4.0 out of 5.0 by Ricky61 Convenient location and good service
I have stayed in this hotel at least 5 times due to its location. It is quite to the company I need to visit. Generally speaking, this hotel is pretty good. The staff are friendly. Although the size of the room is not big, it is still quite cozy. The hotel provides all the necessary things that I need. I have no bad comment about this hotel. I will stay in this hotel again for my next trip to Shanghai in October.
September 3, 2013
Rated 4.0 out of 5.0 by meihao 交通便利
August 28, 2013