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Rated 4.0 out of 5 by 471 reviewers.
Rated 5.0 out of 5.0 by Very good hotel worth the value The first night the heater was out of service, when I addressed this problem to front desk they immediatly changed another room for me which was opposite to my original room, to save my problem. Their kindliness and care are much appreciated. November 24, 2013
Rated 1.0 out of 5.0 by Blacklisted A few weeks before the check-in date, I made an advanced reservation for 2 nights through the IHG website, stating that my flight would be arriving midnight, also chosen to submit my credit card information to secure the room I booked as I will need a late check-in. In the afternoon the day I check in, the hotel staff phoned me asking when I will arrive the hotel, and I told him once again it will be midnight, and the staff reassured me that the hotel would keep the room for me. Luckily all phone conversations are automatically recorded at my side for business reasons that serves as a strong evidence. Okay so when I check in at the hotel. The front desk lady was resting with a pillow, and when hearing that I have made a reservation, she frightened and told me that my room is no longer available. She, without any prior acknowledgement, amended my reservation record, and moved me to a smoking double bed room, instead of a NON-SMOKING queen bed room. The lady told me that this is what the hotel can offer, and since it was already late at night, instead of asking it would be better for me to back to the room and take a rest first. THE HOTEL IS NOT RESPECTING THE TERMS SET UP WHEN THE RESERVATION WAS MADE, AND NOT EVEN RESPECT ME AS A GENERAL GUEST, AS THE HOTEL STAFF PHONE ME PROACTIVELY TO ENSURE ME THAT MY ROOM IS RESERVED, BUT EVENTUALLY NOTHING HAPPENED AND MY RESERVATION RECORD HAS BEEN SECRETLY MODIFIED DURING CHECK-IN. and not to mention I am an IHG Platinum Member that the hotel staff no even recognized a tiny bit of things that even a general IHG member is entitled to. The room allocated was the worst I have ever had in my life. I have stayed 60+ days in different hotels round the world this year, both IHG and non-IHG with different star ratings, but surely this hotel is just not a hotel. The breakfast was terrible. That was even worse than the simple breakfast by other 2-star hotels in China that charge me for less than 20RMB. Eventually I went outside pay some little monies for a much better breakfast. During checkout I expressed my concerns as the hotel bill charged me 2 nights, which I really stayed 2 nights, but the bill put the room charges into 1 single day. This affects both the IHG membership counting PLUS the accounting process for claiming the charges from my company. The same frontdesk lady asked my email address, and claiming that the hotel would contact me via email for this issue, but now, again, nothing, and the computer record on the IHG website simply shows I stayed for only 1 night, period. I will not come back to this hotel again, and will not allow my colleagues and friends to stay in this hotel. November 22, 2013
Rated 5.0 out of 5.0 by Great benefits offered to IHG Platinum member I have been staying here for several times and always treat me so nice to upgraded me to a Suite. Very reasonable price, plus complimentary breakfast/internet and welcome drink for sure. Great location near the Shanghai Intercity Bus Terminal, Shanghai Railway and Subway Station all just steps away from the hotel. Staffs are really friendly and always helpful. November 21, 2013
Rated 5.0 out of 5.0 by Comfortable I enjoyed , room is very clean, breakfast is also good and also transportation is very convenient , plan to come again.... November 19, 2013
Rated 3.0 out of 5.0 酒店设置看起来都比较老旧 晚上有一个人在走廊坐着吓坏了,酒店连这一点都不会处理,真是没办法继续入住,而且酒店门口有很多找小姐的,很恐怖,在门口透下气就过来问需要小姐吗?洲际下面的酒店怎么会这个样子! November 18, 2013
Rated 5.0 out of 5.0 by First Time Was my first time at the Shanghai Zhabei, was clean, comfortable, very convenient to bus, train and taxi, I really enjoyed staying here, good breakfast, staff was excellent and I will most certainly return in the near future. Thank you November 17, 2013
Rated 5.0 out of 5.0 by 房间宽敞、环境舒适 房间比较大,窗外风景很好。楼道设施稍显陈旧且照明不好。酒店楼层较高,电梯使用方便,但早餐口味一般。酒店位置比较方便,但门口打车不是很方便,交通设施一般。 November 17, 2013
Rated 4.0 out of 5.0 by Good value Good value, where a suite upgrade was offeted to me as a IHG platinum member. I will choose to stay again for my leisure travel November 17, 2013
Rated 4.0 out of 5.0 by 不错的酒店。性价比非常高 酒店的位置挺不错的。打车也非常的方便,酒店紧邻长途车站和火车站。但是一点也不吵。员工的服务非常好,就是早餐有点不好。吃的人非常多。而且秩序非常混乱。希望下次能更改下。 November 14, 2013
Rated 2.0 out of 5.0 by Needs improvement in multiple areas Due to proximity to Shanghai Railway Station, this is a busy hotel and checking in especially in the afternoon can take quite awhile. Staff are not engaged enough to discourage queue jumpers (quite common in China) and a surprising number are unable to speak in English, which is strange considering the location - many foreign tourists tend to book this hotel. This adds to the waiting time at the check-in counter. Had to change rooms after first night as there was some noise buzzing noise coming from what I think was a staff room (my guest room was located beside the elevator bank). Furniture is standard fare for a Holiday Inn Express but the condition is below average; general feel is kind of "shabby" but functional. It should be noted that there is no mini-refrigerator in the rooms - although ice is available from the machine downstairs Breakfast was so-so but with the standard fare with less choices for westerners. November 13, 2013
Rated 5.0 out of 5.0 by 值得推荐的酒店 在酒店住了两天,感觉不错。 pros: 价格便宜 房间够大 总体符合holiday inn express的标准 cons: 床不是那么舒服,感觉有些陈旧 入住的过程中有两个东欧团队,占领了大堂和前台。前台明显忙不过来却仍只有一个人在办理退房手续。 门口的出租车只去机场 November 13, 2013
Rated 3.0 out of 5.0 by 整体一般的酒店 离火车站及地铁尚需步行15分钟左右,出行并非十分便捷。且出租车需绕行一大圈,因为旁边即是火车轨道,无法直接穿越。 酒店工作人员服务态度热情,这个需要表扬一下。 酒店硬件普通,建议有所改善,特别毛巾比较硬、插座较少、电视频道稀少、床品不够柔软。 房间室内整体相对有点陈旧,建议逐步翻新,晚上火车声音较大,是一个问题。 早餐区因为工作人员稀少,早餐整理服务无法及时,显得不是很干净。 因为服务人员的热忱,还是会向朋友推荐,但建议硬件需要改善。 November 13, 2013
Rated 3.0 out of 5.0 by Relatively big room Valuable for $! Dust found on tea tray, facial tissue container & telephone rack! 2 housekeepers were found sitting on the sofa in my room with the door widely open & the cleaning tool trolley parked outside my room when I arrived at 3:30 pm! Do not have any expectation for free breakfast! November 12, 2013
Rated 4.0 out of 5.0 by 酒店位置不错,性价比高 酒店可以停车,上海火车站北广场附近,交通便利,早餐很一般,但这个价格在上海可以住到这样的酒店性价比真的很高了。 November 12, 2013
Rated 4.0 out of 5.0 by comfortable good Location,near station. very clean but too noise.Variety of Breakfast is too less and so much people in here.just have enough chairs November 11, 2013
Rated 5.0 out of 5.0 by GREAT HOLIDAYS THIS HOTEL WAS BEYOND OUR EXPECTATIONS.OUR ROOM ON THE 18TH FLOOR WAS VERY CLEAN AND SERVICED EVERY DAY BY A SMILING LADY.THE LAUNDRY ROOM ON THE 3RD FLOOR WAS VERY USEFUL. BREAKFAST WHICH WAS INCLUDED IN THE PRICE WAS REPETITIVE BUT WE HAD ENOUGH TO EAT BEFORE STARTING OUR JOURNEY.DURING OUR 11 NIGHTS STAY, WE ONCE HAD TO WAIT TO FIND A SEAT AS THE HOTEL WAS INVADED BY GROUPS OF CHILDREN ON VACATION. WE USED TAXIS AND THE NEARBY SUBWAY TO EXPLORE THE CITY.FREE INTERNET WAS AVAILABLE IN THE LOBBY. WE DO NOT SPEAK ANY CHINESE BUT THE STAFF AT THE RECEPTION DESK WAS ALWAYS VERY FRIENDLY AND HELPFUL.SPECIAL THANKS TO ZOE AND THOMAS.HOPE WE MAY COME BACK SOMEDAY AND SEE THE BEAUTIFUL PANDA AGAIN. November 11, 2013
Rated 4.0 out of 5.0 by Best value Holiday Xpress in Shanghai Hotel location is little bit far from Pudong Airport but is very convenient to subway line 1,3, and 4 which can get you to virtually everywhere in Shanghai. Negative about this hotel is they have quite a few tourist groups everyday and that make breakfast time quite competitive before 8AM. If you are travel solo, is better off going for breakfast after 8:30AM to avoid the crowd. November 7, 2013
Rated 4.0 out of 5.0 An excellent Value for Shanghai If you are travelling on business or vacation and need an inexpensive yet comfortable accommodation, this hotel is for you. The rooms are clean and comfortable, and the staff are quite friendly. I would recommend this hotel highly. November 3, 2013
Rated 4.0 out of 5.0 by Great value and close to transport It is very good value for money and the hotel close to train; bus and metro. It is very easy to get around. November 2, 2013
Rated 4.0 out of 5.0 by good for tourists My stay was comfortable. The front desk staff is friendly and speak some English. They guide you well for sight seeing and give general directions to Metro, Bus, Taxi etc. Hotel is clean and well maintained and no disturbance. Only, may be the AC conks off sometimes. You have currency exchange dispenser in lobby so you don' have to worry about local currency. Hotel is close to Metro. Good value for money for tourists. November 1, 2013
Rated 4.0 out of 5.0 by 靠近火车站,性价比不错 入住在19楼,面对火车站。偶尔有火车噪音但不影响睡眠。房间打扫干净,没有小冰箱。早餐品种一般,性价比不错。 November 1, 2013
Rated 4.0 out of 5.0 很干净,床很舒服,性价比很高 酒店坐落在火车站附近,但是没有很明显的噪音,这点比较让人意外。房间很宽敞也很干净,床柔软也很舒服,性价比很高的酒店,能有这样的体验已经很了不起了。 October 31, 2013
Rated 3.0 out of 5.0 by The TV table is about to fall I can't believe that TV table is so poorly engineered. The table is about 4 meters long and between two table stands. October 30, 2013
Rated 4.0 out of 5.0 by Reasonably-priced Hotel This is a decent hotel where there is a great choice of restaurants around it and metro and railway stations about 10 minutes away from it on foot. The arrangement of being upgraded to a suite with the provision of breakfast made the stay even more worthwhile. It could be considered as located at the central part of Shanghai and the fact that there were many people from different nationalities residing during my past 2 stays proves that it is a popular hotel worth going back both for business and leisure trips. October 29, 2013
Rated 2.0 out of 5.0 by Comfortable bed but bad service First the staff is not well training and any thing we ask they always say don't know, I book express room but they give me regular room with two bed and told me its been upgrade I dont feel that breakfast no good not too much choice to pick October 29, 2013
Rated 4.0 out of 5.0 by GOod location if you travel to SH by train , this hotel location is good to stay in. You can see night splendors of Shanghai as well as the rai track. October 29, 2013
Rated 1.0 out of 5.0 by NO AIR condition in the room!! The AC is centrally controlled and during my stay they stated that the AC is not turn on due to comfortable weather outside the building. However, inside my room, the temp is more than 90 degree F. Can't sleep because I was asked to open the windows and there is train noise due to next to main train station. DO NOT EVER STAY IN A PREMISES WHERE AC IS CENTRALLY CONTROLLED. October 29, 2013
Rated 5.0 out of 5.0 by There the price, very good room, very friendly staff The front desk staff are very friendly, and the when I was checking it was very fast. And. The only thing convenience is that the temperature of the air condition cannot be changed. October 29, 2013
Rated 5.0 out of 5.0 by Good price for value also convenient Location; next to Shanghai Railway, Long distance and subway Station. Also Close to Pudong Airport bus October 29, 2013
Rated 1.0 out of 5.0 by DISGUSTING BATHROOM STENCH First of all, in all the years staying at this hotel, this was the worst. I was given a room, which I should not have been, I am a gold member, my room should have been booked and kept.as requested. I was given room 2117, the room was not cleaned properly anyways, but being tired flying long haul I went to sleep. the bathroom stench. so in the morning I complained to the duty manager, does she care who I a, nah ,s he is to busy listening to some other associates of hers. then the food is a farce, this hotel is just a whole ale service center. throw tourist in and throw them out Never will I say that one should stay in this hotel any more October 29, 2013
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