Rated 4.1 out of 5 by 176
Rated 2.0 out of 5.0 by MayorsMom Disappointed in our experience
We reserved a king suite for our 3 night stay, splurging on the extra expenditure so that my husband and I could spread out a bit for our "staycation". Webster defines a suite as a set of rooms, so I was expecting a bedroom and a living area. What I got was merely a single larger bedroom. The room was directly across from the elevator (noisy) and above the front entry, where guests and employees went to smoke. At 1 a.m. about 10-12 men with booming voices gathered there and were completely obnoxious. I called the front desk, who did address the issue, however it took the men over 20 minutes to quiet down. The pool's heater was broken. I forgot to bring a corkscrew and the desk had none to borrow. Not a crucial thing, however, I can not have been the first guest to ever have needed such a basic item!
All that being said, the hotel is clean and the employees friendly. I just can't help but feel I could have saved couple of hundred dollars by staying at a competitor's hotel and have gotten about the same experience as I had here.
July 24, 2014
Rated 4.0 out of 5.0 by mikemcf A nice option for Reds games
Shuttle service makes this a great location for Reds games. Staff (Sean) was very helpful. Will probably stay here again. If you decide to stay here - bring your own newspaper.
July 15, 2014
Rated 4.0 out of 5.0 by sports family Excellent to Average
Amy, at the front desk was great! First time we were acknowledged as IHG guests.
The beds were comfortable, as were the pillows. Breakfast was good with a lot of choices. The breakfast room was a little chilly so bring a sweater or jacket.
The door to our room was not square in the door frame so it appeared as though the door was open. Light came through on three sides
We didn't have our room fully serviced but we're not left any new toiletries.
Positives more than out weighed the negative.
July 12, 2014
Rated 5.0 out of 5.0 by AndyB6591 Great Place
This was a very comfortable, clean and friendly place. Had everything we would need for a couple of days. No suggestions or constructive comments from us, it was just what we wanted.
July 9, 2014
Rated 5.0 out of 5.0 by Amyy Excellent Staff make you feel like family not a guest.
When we arrived at this hotel our reservation was a little messed up because we had three seperate ones because of points and cash. But, Ashley took care of everything and had a room ready for us in about 20 minutes. She was there everyday of our 5 days and is an excellent person and very funny. Rooms are always nice and clean and they have no problem getting you extra towels if needed. We stayed here even though it was about 25 minutes from kings island because they accomodate larger families and dont require 2 rooms. We loved our stay so much were returning in October!
July 7, 2014
Rated 1.0 out of 5.0 by Detroiter33 Room was Dirty and loud
The room furniture had stains all over and the floor was worst. This hotel is very loud and you can hear everything above or next to you. My room was right next to the pool where people ran up and down the hall all night.
July 3, 2014
Rated 5.0 out of 5.0 by beckersboop Great customer service
The front desk staff was friendly from the start. Room was comfortable and had the right pillows on bed for king size bed. Breakfast was good. Overall great stay!
July 2, 2014
Rated 5.0 out of 5.0 by Flight968 Front Staff
Excellent attitude for the Front desk/staff. Nice people who go out of their way with any questions or needs. Good going!
June 27, 2014
Rated 5.0 out of 5.0 by terrytom007 Great staff.
The hotel had all the amrnenities and comfort expected. What made the stay extra special was the courtesy and enthusiasm of the staff. We were there for a baseball weekend and the availability of the shuttle made getting back and forth quick and easy.
June 27, 2014
Rated 5.0 out of 5.0 by DocMoe325 Nice, clean, and comfortable. Excellent staff.
This hotel was very nice. Every single member of the staff was extra friendly and helpful. The room was very clean and comfortable. The hot breakfast spread was great. The attendant kept everything stocked and clean while interacting with everyone. I was very impressed with the variety and quality of the meal.
June 25, 2014
Rated 3.0 out of 5.0 by karen2459 great location
Location and customer service was great. Unfortunately our room was located next to noisy people that didn't care who else was in hotel. Would only stay here for the location!
June 24, 2014
Rated 5.0 out of 5.0 by Pwoman Great Stay
We looked for a nice hotel, conveniently located for the activities planned with good amenities. This hotel met all those criteria. The room was great -- good size for two people, very comfortable beds, appreciated the refrigerator and microwave. Hotel staff very friendly. Appreciated the hot breakfast every morning. Food was OK, could have been a bit better but not bad.
June 22, 2014
Rated 5.0 out of 5.0 by Pete36 Great Location/Accessable To Tourist Offerings
Second time staying at this location on annual visits to Cincinnati. Willl return next year.
June 21, 2014
Rated 5.0 out of 5.0 by katc2014 trip to the ballpark
Friendly staff, clean room, excellent breakfast, right on the bus stop. We will be coming back!
June 20, 2014
Rated 1.0 out of 5.0 by sly1995 Very unsatisfied
The pull out bed was broken. The ironing board was broken. The iron was broken. There were ants in the bed. The heated pool was so cold you didn't want to swim! The breakfast was poor. The attendant yelled at us for looking at the pancake maker. Told us it was broken and that she had tried to tell management that it needed to be replaced but they did not listen. Parking was at a minimum due to large trucks and vehicles with trailers taking up multiple places. Over all very bad experience. I paid $179 a night for a room that would have expected at a budget inn.
June 12, 2014
Rated 4.0 out of 5.0 by rlee87 Fair hotel
This is a nice hotel. It is close to everything. We stayed during construciton though and it would have been nice to know beforehand. There was a lot of noise and the smoke detectors went off for awhile. I would not have stayed here had I known about the construction.
June 12, 2014
Rated 4.0 out of 5.0 by jtrellim nice hotel and friendly people....
They were in the middle of a remodel, They were rolling out carpeting in the third floor hall as we checked into our room, They were very good about the work going on and they stopped at 5 pm sharp. If we knew about this beforehand we might not have stayed here, But all was okay.
June 9, 2014
Rated 3.0 out of 5.0 by bent2020 For the price it was okay
The facility itself was typical of a Holiday Inn. The location was good for the race, but the neighborhood itself probably isn't the greatest. It was fine for a one night stay
June 3, 2014
Rated 5.0 out of 5.0 by gene123 Excellant Stay
Thank you for everything you do! The staff was Very friendly. Hotel was clean and well kept.
June 3, 2014
Rated 5.0 out of 5.0 by LSMcC Great place to stay!
This was a great place to stay, very clean, economical and close to downtown Cinci activities!
May 15, 2014
Rated 5.0 out of 5.0 by cj1957 lovely stay
We were here to see a play and relax. The facility/property was clean and the staff was very nice! They recognized our platinum status, our keys were ready, and the check-in staff were so friendly and up beat! We will be back and would recommend to anyone!
May 5, 2014
Rated 5.0 out of 5.0 by Woods1766 Nice Hotel kinda expensive for a a HIE.
Nice rooms and people, very convenient. New manager which I met and she is very nice. It is expensive for a Holiday Inn Express. I would recommend it though. I have paid less at a Holiday inn and a Crowne Plaza.
May 4, 2014
Rated 3.0 out of 5.0 by hadanah2 Nice Hotel
I really like this hotel. This is the second time my family have stayed here. We love the Newport Aquarium. We booked a suite because we had 4 family members staying in one room. The did charge us $20 for an extra person. The only issue we had this time is that the sofa bed was unusable. About one quarter of the springs were missing. We were counting on the sofa bed for sleep. We will probably go back, but we will not pay the extra money for the suite.
May 3, 2014
Rated 3.0 out of 5.0 by JT&JT Great Experience...if you smoke.
Staff and hotel are great!. Convenient location to all Cincinnati locations. HOWEVER, the biggest downfall is that the smoker's designated area is right outside the main doors of the hotel. Going in and out of the hotel from these doors guarantees you will be blasted with cigarette smoke. The odor is also very evident in the main lobby.
April 29, 2014
Rated 5.0 out of 5.0 by Dino3694 Great service
The staff does a great job in making us feel at home.
April 21, 2014
Rated 2.0 out of 5.0 by TG23 Bad Bad Experience
Where do I start: The internet was the worst of any hotel I have stayed in. When I called down to inquire the person answer the phone diodnt seem overly concerned. I now read that others have experienced this problem. My room was very noisy. There was an event going on with alot of kids but the stomping in the room above me was bad. With that because of kids going to the pool all night the lobby floor and the elevator floor were very wet. When I mentioned this to the front desk, the reponse was " I guess gthere is no sense in wiping this up now" I know I would have for fear of what could happen. The breakfast was fair at best. The bacon was not in strips it was all crumbled up like bacon bits. This was for 2 batches. I also had some rate questions to which the supervisors only response was" the GM sets those and I cant do anything with out him/her. Then I gues that person should be at the hotel 24/7.
April 16, 2014
Rated 5.0 out of 5.0 by Swalklpcc awesome friendly staff remarkabley clean room excellent breakfast selection
I would definitely stay here again. I haven't had that good of service in such a long time that I didn't think it existed anymore. looking forward to being in the area again!
April 16, 2014
Rated 3.0 out of 5.0 by hrlee49 Room condition poor/fair
The king suite was fair but a lot of water damage to ceiling, internet was poor and difficult to access.
The furnishings were good and the breakfast bar was average.
Would probably choose a different hotel if I'm in the area again.
Didn't provide my checkout receipt in the morning as expected, had to ask at the front desk.
Staff was very nice.
April 13, 2014
Rated 5.0 out of 5.0 by Dino082429 Great Service
The staff at this facility is outstanding. they do a nice job on making me feel comfortable while I'm away from home.
April 8, 2014
Rated 4.0 out of 5.0 by AbbyLou Great Location
Easy access to Cincinnati shuttle service to downtown and Covington.
April 3, 2014