Rated 4.0 out of 5 by 74
Rated 5.0 out of 5.0 by MLM75 Warm welcome
Patrice was very welcoming and accommodating. She goes above and beyond to ensure her guests are comfortable.
December 6, 2013
Rated 5.0 out of 5.0 by Drreino Clean and comfortable
DR love the new beds in king suite. Very comfortable and higher quality than the previous matress. Can't say enough about all the upgrades in the past couple of years, if you have not stayed here in awhile come check it out
November 23, 2013
Rated 5.0 out of 5.0 by mare2378 great location
The West Chester Holiday Inn Express was a great location with many well known conveniences in the area but still has a small town charm nearby.
November 15, 2013
Rated 5.0 out of 5.0 by Finn51 Service With A Smile
After a long day, it's nice to check in to a hotel where the attendant greets you with a smile...Kind of an indication that they like what they're doing! Check-out was much the same, with a smile and reminder to think of them the next time I'm in town!
November 7, 2013
Rated 4.0 out of 5.0 by CaptureMotion Sleepless in Cincinnati
Upon first gaze the wonderful blue and green neon sign along with well placed spotlights was a sight for tired eyes. I had been traveling last minute around 3 hours and 40 minutes on the road from Cleveland, Ohio. I go to check in and the front door is locked, so I reach for the intercom and ring the desk. Ring, Ring, Ring, Ring, and finally someone comes to open the front door. Security purposes I suppose or not really expecting late arrivals to check in. I get my key and make my way to the room, everything is pretty standard and all I can see is the bed and some pillows. I had to be up in 5 hours and I just wanted to get some sleep. Then the hysterical guy next door begins to just start laughing out of his mind like he was on a soundtrack in my mind and only I could hear him. Every three minutes he erupted " ha ha ha ha". So I had to let the front desk know, considering I had a very big project I drove down there for. She handled it by calling over there, and no more singing in laughing in Cincinnati, and I finally got some sleep in Cincinnati. :)
November 5, 2013
Rated 5.0 out of 5.0 by Andi3 Room and bed very comfortable, plenty of pillows and blankets, bathroom very clean and plenty of fluffy towels.
Staff extremely pleasant, night Manager kept me company in serving area at 4AM when I couldn't sleep. Outside very clean also.
2 water bottles on check in and energy snack plus great apples in lobby were greatly appreciated after a late check in and no dinner, coffee available in lobby 24/7 nice touch.
October 9, 2013
Rated 5.0 out of 5.0 by KHH37 Attentive staff
The renovated rooms are significantly better than our last stay, The staff, especially the GM was very attentive to customers,
October 7, 2013
Rated 5.0 out of 5.0 by Reacher Nice Hotel - Great Service
A very comfortable hotel and the staff is personal and energetic. Very nice people.
October 7, 2013
Rated 1.0 out of 5.0 by Tebowrazorback Dingy, OLD, and smelly!
Bad experieince. Did not enhoy a single thing about this facility.
September 30, 2013
Rated 4.0 out of 5.0 by Tony1311 Good Hotel
The staff at this hotel was very pleasant. The location was great, easy access to the interstate with shopping not from far away, my only grip would be a need for an elevator.
September 19, 2013
Rated 4.0 out of 5.0 by SuccessClasses Smelly Hotel
My room was on the second floor. I had to carry my bags up a flight of stairs which isn't a problem for me, just thought it was curious that the front desk clerk explain where the best place for me to park was next to the North entrance door so I could 'walk right up the stairs'. I don't even know if this hotel has an elevator. I never looked.
Also, once I arrived in the hallway of the second floor I was greeted with the aroma of something I can only describe as a combination of poor quality air freshener and old man sweat. At least my room didn't smell like the hallway. If it had, I would have checked out immediately.
August 28, 2013
Rated 3.0 out of 5.0 by Luilui Not bad, not outstanding
I found out that there isn't an elevator to the second floor where my room was. With the amount of bags I had, not having an elevator is a problem. I was fortunate to get a room on the first floor when I asked for it. I was told that there wasn't a law which required an elevator when the hotel was built. The hotel is an ok stay for an overnight if you don't mind walking the stairs if you're on the second floor.
August 26, 2013
Rated 4.0 out of 5.0 by qwerty123456 Nice Hotel
The hotel was clean and the staff that I talked to were very friendly and helpful. It has smoking rooms, so the hallway smelled a bit. Not a big deal at all.
My only complaint was the wireless internet. I was told at check-in that the code I was given would work for up to two devices, but it only seemed to work for one at a time. As soon as a second device connected the first would disconnect.
August 22, 2013
Rated 1.0 out of 5.0 by Javaman1 Not in great condition, centipedes in shower
This was not a very pleasant stay. First of all the room was not very clean. Wallpaper was peeling off of the walls in spots and there were hairs in the sink. When I pulled back the shower curtain there were several large centipedes. I was very disappointed with my stay at this location. I would not stay there again and would tell family and friends to avoid this location.
August 20, 2013
Rated 5.0 out of 5.0 by gh752 Very clean, great breakfast, good for kids too
We're IHG Rewards members and like to stay at Holiday Inns when possible. This hotel was only 15 minutes from a tennis tournament, and knowing that we were getting a free breakfast--and that there was an indoor for the kids to play in--made this the perfect place.
We stayed two nights. Both mornings, we had the breakfast, which included sausage, eggs, and a pancake maker for quick pancakes. There was yogurt, toast, bagels, and cereal too. At the end of the day, there's popcorn and cookies at the front desk too!
James, the manager, was very helpful and answered all our questions.
We asked for extra towels and got them right away. The room and bathroom was very clean. A really good place for us and our two kids!
August 19, 2013
Rated 5.0 out of 5.0 by Villain Nice quiet comfortable room
As the title states, I need not say any more! Except I would recommend the facility.
August 11, 2013
Rated 2.0 out of 5.0 by Buck12 Too many disappointments
We chose Holiday Inn Express because we expected a certain standard of facilities. We were greatly disappointed. We arrived and were told there was no elevator. Our room was on the upper floor. There were no rooms available on the ground floor. My husband has had multiple spinal surgeries and is unable to carry heavy loads. I had to drag all of our heavy bags, bumping up the stairs, wrenching my shoulders. There was no staff person available to help us. In fact, there was rarely anyone at the front desk. The power outlets in the room were extremely loose. Everything we plugged in fell out within an hour or so due to building vibrations. This included the digital clock. We woke up every morning not knowing what time it was and tried every night (after re-setting the clock) to wedge the power cord into the outlet so that it would stay. The door to our room would not shut securely. We had to slam it several times to get it to lock. We returned once to find that it opened to our touch, without a key. Once we returned, hot and sweaty, to find that our room had been cleaned but there were no towels to be found anywhere (even dirty ones). It was evening. We called the front desk and were told they were still in the dryer. Towels were delivered a few minutes later. They were cold....clearly not fresh from the dryer.
August 11, 2013
Rated 5.0 out of 5.0 Great stay
My family and I really enjoyed our stay. The beds were comfortable, the breakfast was good, and the staff was really nice. We also enjoyed the indoor pool, although it was a little cooler than what we expected. We also really liked the location. Not having an elevator didn't bother us. It was only a couple steps to the second floor. Overall, we were happy and will stay there again if we're ever in the area.
July 16, 2013
Rated 5.0 out of 5.0 by TBRANSFORD Lobby
Ok, I love this hotel but I have got to admit I was a little annoyed when the hotel staff told me that the lobby TV had to stay on CNN. If the majority of customers in the lobby want to change the channel then it should be a no-brainer. This is a bad policy. Other than this I had a great stay! Comfortable beds and great staff!
July 3, 2013
Rated 5.0 out of 5.0 by TBRANSFORD WILL RETURN
AWESOME STAFF!!! COULD NOT ASK FOR ANY BETTER!! THE ONLY DOWNFALL OF THIS HOTEL WAS THE FACT THEY DO NOT HAVE AN ELEVATOR FOR THE SECOND FLOOR. IF YOU HAVE A LOT OF LUGGAGE THIS MIGHT BE A PROBLEM. I LOVE THE HOTEL ANYWAY!!
June 22, 2013
Rated 1.0 out of 5.0 Bad Service, Counter Person Lied. Did not give me a qualifying night
This is one of the worst experiences in my almost weekly loyal holiday inn stays.
June 19, 2013
Rated 3.0 out of 5.0 by Rennis A bit surprised
Im a platinum member of holiday inn priority club and typically, when I do spend the night at a HI Express, my room is automatically upgraded. Our stay at West Chester HIE was not that case. Our room was nice but it certainly wasnt as nice as what we normally get in other HIE's. We always stay at holiday inn's but not so sure we'll return to this one.
May 23, 2013
Rated 5.0 out of 5.0 by DJones1 Great place
The hotel is not luxury, but a great place to stay a night or two.
May 19, 2013
Rated 5.0 out of 5.0 by JT60 Quiet Get Away
Had a date night with the wife and we really enjoyed our time. Hotel staff were friendly and helpful. Place was clean and plenty of shops and nice places to eat. all close by. We will be back,
April 12, 2013
Rated 4.0 out of 5.0 by TheExpress33 Great Stay
This is really a great place to go if you're looking for something at quiet at a reasonable price. It's located in a good part of town with access to many restaurants. The guest service was second to none. The employees take an interest in your stay and try to make you feel right at home. Most importantly the place is clean, a top priority when looking for a hotel. I would recommend this hotel to anyone looking stay in the area.
March 11, 2013
Rated 5.0 out of 5.0 by NicholasG Excellent location!
Excellent location, Excellent staff and excellent rooms! I will be back again! Thank you!
March 8, 2013
Rated 4.0 out of 5.0 No elevator!
Upon arrival I learned that there was no elevator to my room on the second floor. They offered to move me to the first floor but I declined since there aren't really that many steps. The staff then offered to help carry up my luggage which was wonderful help! Great customer service from all staff!
March 8, 2013
Rated 5.0 out of 5.0 by Williams18 Renovations
When I arrived I was informed that the bathrooms were being renovated which I was happy to hear. Upon reading other reviews I had seen that the bathrooms could use some work. Upon arriving to my room I was pleasantly surprised that the bathrooms were very nicely done. Granite counter tops, new wooden cabinets and new flooring. The bathrooms looked great and the rooms were very clean!
March 8, 2013
Rated 4.0 out of 5.0 by Jsmith537 Great Stay
While on a business trip I stayed at the Holiday Inn Express in West Chester, OH and had a very pleasant stay. The staff was wonderful and very friendly. I was given plenty of suggestions of different restaurants in the area to try. The beds were comfortable and the rooms were clean! I will be staying here again in the future!
March 8, 2013
Rated 5.0 out of 5.0 by Dof11 Pleasant Surprise
Hotel had a great location, excellent staff, good value for the price.
January 15, 2013