Rated 4.1 out of 5 by 154
Rated 5.0 out of 5.0 by janalou Great service and a fantastic bed. An excellent nights sleep.
The room was exceptionally clean and attractively decorated. We were there only one night, but slept well. Everyone was friendly and willing to help if needed. The breakfast was good. I always enjoy the cinnamon rolls. We were given complementary snacks which was very much appreciated. My husband also found cookies next to the coffee.
December 28, 2013
Rated 5.0 out of 5.0 by Lane85 I Love This Hotel!
My husband and I came here in October for our anniversary and stayed in the suite. The room was awesome! So much space and many ammenities. The bedding & pillows were super comfortable. (I am on a mission to duplicate that bedding softness at home) The hotel is within minutes of so much entertainment. We enjoyed our stay at the hotel and in Newport so much that we booked 2 rooms and came back in November with some friends. We experienced the same quality and friendliness as we did the first time. Great job staff!
December 27, 2013
Rated 5.0 out of 5.0 by tch07 great service
Another great stay! Keep up the good work! From customer service, housekeeping to grounds maintenance- everyone is very helpful.
December 26, 2013
Rated 5.0 out of 5.0 by MSF962 Excellant
Very comfortable beds, rooms were updated & nice & quiet.
Only suggestion is add additional outlets (base of lamp) for cell phones or tablets
December 23, 2013
Rated 5.0 out of 5.0 by wknight486 Great Stay
I stay here on business 4 to 5 nights per year. I've always had a great experience at this hotel. The rooms are clean, the staff is very nice & helpful, and it's in a perfect location for my needs. Thank You
December 21, 2013
Rated 5.0 out of 5.0 by Pamalama great improvments
this hotel has had many great improvements. friendly staff and clean rooms gives this hotel 5 stars!
December 17, 2013
Rated 5.0 out of 5.0 by Terry555 great improvements
This locations has greatly improved over my previous stays. Rooms, Staff and dining was very good.
December 16, 2013
Rated 1.0 out of 5.0 by bluster125 Poor staff integrity
Left my TENS device on the desk in the room - 100% sure of it. Called the hotel a few hours after checkout to get it back and even identified the cleaning person who came into the room after me. Item was not found! I know that the hotel is not liable for items left behind in the room - but this is a reflection of the poor integrity of the hotel staff member who decided to keep my expensive device for himself. I cannot replace this expensive device without a prescription.
Was promised a return call for a status update - but did not get any at all. I even offered to pay a reward for finding it but to no avail.
November 28, 2013
Rated 5.0 out of 5.0 by Steve125 Clean&Comfortable
I have stayed at many Holiday Inn Express & Suits during my travels. I have yet to be disappointed. This location was very clean and comfortable. The staff was friendly and informative. The breakfast was good, and my room was clean and quiet. I would recommend this hotel.
November 23, 2013
Rated 5.0 out of 5.0 by DDman Great location
We enjoyed being able to walk 1 mile to the Newport Aquarium and shopping/dinner/movies at the Newport on the Levee.
November 15, 2013
Rated 5.0 out of 5.0 by Lucky50 Wonderful time
We had a wonderful time . The staff was friendly and curtious.
Even the staff at breakfast had smiles and something nice to say.
I wish more places were like yours.
Thanks again it made our weekend getaway very enjoyable.
November 14, 2013
Rated 5.0 out of 5.0 by lp812 Great Hotel!
I stay here for business for months at a time. I really enjoy the hotel and the staff.
November 11, 2013
Rated 5.0 out of 5.0 by lp812 Great Hotel for work and play
I stayed in the hotel for business purposes last week. It right across the bridge from Cincinnati and many restaurants in the area. The hotel is very clean and the staff is always willing to help and very friendly. The breakfast is pretty good too!
November 4, 2013
Rated 5.0 out of 5.0 by Joel35 Couldn't ask for more
Customer service was exceeded from the moment I walked in- friendly front desk personnel. Rooms are always clean and beds are comfortable. Each time I visit Cincinnati for business, I always choose Bellevue holiday inn.
November 3, 2013
Rated 5.0 out of 5.0 by les2613 Comfortable hotel in a great location.
We recently stayed at this hotel and were very pleased. The room was comfortable and clean, and the staff was very pleasant and attentive. The hotel is in a very convenient location. It is just a few minutes away from the Cincinatti Museum Center and is just down the street from the Levee and the Newport Aquarium. Our family will definitely be returning.
October 30, 2013
Rated 5.0 out of 5.0 by 216000809 Excellent service attitude
New management making improvements and rating high!
October 23, 2013
Rated 5.0 out of 5.0 by scokim Great Stay
My wife and I wanted to stay near Cincinnati and we picked this HI Express. Not staying here before we assumed we'd get treated good like we normally do at other HI Expresses. Which we did! Great rooms & great staff!
October 19, 2013
Rated 5.0 out of 5.0 by GregHW Business travel
Hotel staff does an excellent job providing hospitality and recognizing frequent business traveler.
October 19, 2013
Rated 5.0 out of 5.0 by greenmonkey8 Thanks for a Great Stay!
We had a great time! Our room was HUGE and suited our family of six very comfortably. The staff was friendly, helpful and seemed to genuinely care about our comfort. When I asked for a comforter and blanket, they were instantly brought to my room by the lady at the front desk. All of the staff were very professional. Also, the location COULD NOT BE MORE PERFECT if you want to go to the Newport Aquarium or other river sites. It was a great place to stay and we will be back again!!
October 17, 2013
Rated 5.0 out of 5.0 by Stacy614 Great stay!
Hotel was great, comfortable bed. Hotel staff were friendly and helpful. I would definitely stay here again.
October 16, 2013
Rated 5.0 out of 5.0 by Unanimous Hospitality
The employees make you feel at home! Clean rooms with hot breakfast.
October 14, 2013
Rated 1.0 out of 5.0 by Dino082429 Business traveler
This is the worst experience staying at a Holiday Inn Express. I have always enjoyed staying in this chain. Checking in on Mondays has been a circus. The rooms aren t ready most of the time at 4 to 5 in the afternoon. The staff gives the impression that we as guests are an Iinconvenience to them. I received a note from one of the housekeeping staff that they couldn t make the bed because I left a t shirt and a pair of shorts on the bed. My garbage wasn t changed one day. Getting my bill e mailed to me has been a struggle every week. I have been traveling every week for the past year and this is by far the worst experience I have had.
October 13, 2013
Rated 2.0 out of 5.0 by Bobbadee Extremely uncomfortable pull out couch with no linens
The couch which was used was terribly uncomfortable and there were no linens given which fit it, had to call down to desk and the girl who brought up brought a king sized bed skirt to use as sheet and she said that was all she could find as she was new. There was no blanket to use with it. It was corrected the next day. First full day, room was not cleaned until 6:00 pm.
Staff was very nice but very young and not very knowledgeable about the bill when I asked for an explanation of a charge and had to call mgr. to explain. I was not really impressed with staff. This is unusual, as we have always been so happy in the past with other H.I. facilities and staff. Sorry to have to report this, but thought you should know
October 11, 2013
Rated 5.0 out of 5.0 by Mollie9 Great Hotel
We booked our stay online after doing some research and had a great experience. The hotel is conveniently located and right on the TANK line. We checked in after a Reds game along with quite a few other people and there was only one person working the desk at the time. The room was fantastic and the breakfast was more than we expected. We are already planning on next visit.
October 2, 2013
Rated 5.0 out of 5.0 by michelle222607 Great Location Great Price
The location was in walking distance to several restaurants and attractions. Plus there was a shuttle to the major attractions for a $1.00 each way!! The hotel was clean and the staff was incredible!! The front desk staff greeted us with a smile and a hello each and every time we entered the hotel. The room was well appointed but the mattress was not really comfortable, but it still worked. There was a nice little fridge and microwave. All in all the hotel and the price were great. I will definitely stay here again!
October 1, 2013
Rated 3.0 out of 5.0 by jmbc Great staff, reservation problem
First, let me say the front desk staff was incredible during our stay. Always upbeat, friendly and willing to help. I made this reservation a month prior to our arrival. My traveling companion had some very specific needs and I reserved a room that could accommodate them. I called the day before to let them know I was expecting a FedEx delivery before our arrival and to be sure the room I reserved was indeed the room we had. No problem. Upon arrival, big problem. I was told that an employee (who conveniently didn't work there anymore, hmm?) allowed another guest to "extend" their stay. Kendra worked diligently to find us another hotel (during a very popular weekend) that met our needs. The hotel was 18 miles away, without public transportation to the city center. My companion decided that he would make do for the 3 days at this hotel as ALL of our plans would be disrupted if we changed. Kendra (with someone else's approval) lowered our rate as compensation for his inconvenience. I feel she did all she could with a bad situation.
September 26, 2013
Rated 5.0 out of 5.0 by GJB2008 Good value and wonderful stay
The stay was very enjoyable! The staff made me feel very welcome. It was almost like I had the comforts of my own home.
September 23, 2013
Rated 4.0 out of 5.0 by d54020 Great Staff and a great location
The staff was great in checking me in and the room was clean and comfortable This was a great value near Downtown Cincinnati and Newport Kentucky
September 22, 2013
Rated 5.0 out of 5.0 by gwhjr65 Convenience and excellent Service Combined
When I arrived, the exterior of the hotel was friendly and inviting. We were placed in a very nice room with everything I needed to make my stay enjoyable. Staff was helpful and very friendly especially since my wife and I wanted to take in a baseball game and the hotel agent was very patient in explaining how to take the bus to the ballpark and avoid much of the confusion and cost. Overall, our stay was very nice and we would recommend this hotel to anyone.
September 12, 2013
Rated 5.0 out of 5.0 by ABBB All-star facility and staff
We have stayed in Cincinnati several times, but this was the first time we had stayed at the HI Express. Our first day there, we were so pleased with the friendly and helpful staff, comfortable room, and yummy breakfast. However, on our second day, we were even more impressed. To make a long story short, when we returned to our room on Sunday afternoon, our "keys" would not open the door because the lock was broken. The manager apologized to us (more than once) and immediately put us in another room. The maintenance man worked tirelessly (with a crowbar and drill!) to get us into our old room so we could get our suitcases. We could not have found a better place to stay and look forward to returning, which we hope to do on a regular basis. Thanks so much to everyone at the Bellevue HI Express. Go Reds!
September 8, 2013