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Rated 4.1 out of 5 by 149 reviewers.
Rated 3.0 out of 5.0 by Unprofessional staff The staff did not appear to be able to keep up with a "full" capacity quest number. They seemed poorly trained and needed two people for everything that one should have been able to do. Maintenance and cleaning staff cut into the breakfast line in front of guests on Sunday morning. I was asked twice between 10:30 and 11:00 when I would be checking out so they could get the room cleaned for the next occupant. (Check-out was at 12:00) The front desk clerk was wearing a plaid flannel shirt while on duty on Sunday morning. Parking spaces were inadequate. November 20, 2014
Rated 5.0 out of 5.0 by very good place to stay very good place to stay. room very clean and new. Staff was great November 20, 2014
Rated 5.0 out of 5.0 by Staff was great Every hotel staff person I met during my stay was professional and friendly. Registration was quick and efficient. The lady who registered me remembered my name as I went out that evening. November 18, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service everything was good it was very covenant to the location were we were going good location and nice staff and clean rooms November 16, 2014
Rated 5.0 out of 5.0 by Great place to stay This is a great place to stay in Shawnee. The only negative is that when they are very full, the breakfast serving area is difficult to maneuver. It is a narrow space for a LOT of people. November 14, 2014
Rated 5.0 out of 5.0 by Great Rest! I had traveled for many hours and was very tired. The bed was very comfortable. I slept all night. Even though the interstate was located right next to the hotel. I didn't hear a thing. Great! November 13, 2014
Rated 4.0 out of 5.0 by Nice place to stay Overall, we had a nice visit. The property is very clean and the room was a good size (king suite) with a very comfortable bed. The price was competitive with others in the area. I've always enjoyed the breakfasts at Holiday Inn Express and this one was great, too. We did have an issue with our toilet; it kept running. After two requests to the front desk to get it fixed, it was still running upon our checkout. I'd still recommend staying there and we would again, but I'd definitely be more forceful about getting the toilet fixed. It was very loud. Other than that, a great stay and I recommend it highly. November 12, 2014
Rated 2.0 out of 5.0 by Needs Updating and Improve Front Desk Training Room looked dated with stained furniture and patched carpet. Closet door off track and difficult to open/close. Not greeted as a Platinum Member. No amenity points or welcome bag was offered. Billing issues from check in to check out. Not a great experience as it had been at that same hotel in the past. November 12, 2014
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