Rated 4.6 out of 5 by 59
Rated 5.0 out of 5.0 by Jazz96 They All "Get It"
I am huge on customer service. Today we have to understand the needs of the consumer or they won't be back. I have stayed at the Sheboygan Holiday Inn Express several times before and it hit me on my last stay there....they ALL get it. From the moment you check in until you see your receipt under the door on your last night, they all get it. The housekeeping staff is friendly and smiles while saying good morning. The breakfast person even acknowledged they had bacon that day knowing I like bacon. And the front desk staff, wow. If you are new to them or old, you will feel like family.
I always make this Holiday Inn Express a must stay several times a year.
April 30, 2013
Rated 5.0 out of 5.0 by JRDR Breakfast host was outstanding.
The minute we walked through the door, we were greeted by friendly staff behind the front desk.
Everoyone was so freindly. I felt like they cared that I receive the best customer service which we did.
Keep up the great job everyone!!!
April 26, 2013
Rated 5.0 out of 5.0 by Alliant Great Hotel
This is the Best HIE I have ever stayed in, and I have stayed at many. I could definety tell that the staff cares about your stay.
Also this hotel is cared for very well.
The staff at the front desk is very warm and friendly.
The evening reception is fantastic and the folks that run the reception are fun and it is a nice way to end a hectic day.
Great job to all!!
April 21, 2013
Rated 4.0 out of 5.0 by WLK2009 Clean and Affordable!
Clean and comforting hotel! Great location to Lake Michigan and other attractions. The pool is smaller with no hot tub, however, was clean and warm! Friendly staff. The breakfast selection was Awesome! We will definitely return and recommend the hotel!
April 20, 2013
Rated 5.0 out of 5.0 by Tracyjo The Staff Was Amazing..
Whenever I have to travel and stay in Hotels I choose Holiday Inn Express..This hotel has by far stuck out as being one of the best ones i have stayed at. Very clean and well kept and the front desk staff was beyond friendly and helpful, I looked forward to staying again!
April 15, 2013
Rated 5.0 out of 5.0 by antsypants Service-Service-Service!
What more can one say! Service is everything and they have it! Keep up the good work!
April 4, 2013
Rated 2.0 out of 5.0 by dp3298 no hot water
staff did not apologize and no discount or comp was offered for the inconvenience.
March 14, 2013
Rated 5.0 out of 5.0 by Keith66 Great service.
All of the staff at this hotel were very helpful, friendly and appears to be concerned for you as a guest.
March 12, 2013
Rated 4.0 out of 5.0 by Lights Snow
Even with all the snow that fell it was a great stay and the staff was still showing a smile on there faces even though I new they were tired from shoveling all day.
March 7, 2013
Rated 5.0 out of 5.0 by BusinessTraveler54956 Amazing Staff
I just wanted to say thank you to the entire Holiday Inn Staff for my recent stay. I stayed at the hotel during a major snowstorm that left most of the hotel snowed in the next day. Due to multiple cars that were stuck in several foot snow drifts in the middle of the parking lot the plow couldn't even get in to plow the cars out. So the staff at the hotel was in the parking lot at daybreak shoveling each car out one by one. The hotel manager and staff did absolutely everything they could to get guests on their way despite the conditions. I just think the staff and manager went above and beyond any expectations I had that day and they deserve a huge thank you! I will certainly continue to select the Holiday Inn brand of hotels for their amazing customer service.
March 5, 2013
Rated 5.0 out of 5.0 by Roomkey Best Customer Service Ever at a Holiday Inn Express
It is far too often that we, the public take time to complain and not to compliment. I travel alot for business and this hotel was by far the very best I have ever had the pleasure of staying at. The staff is extremely professional and will go out of their way to make sure my stay is everything that I expect it to be and more. They do a great job.
February 27, 2013
Rated 1.0 out of 5.0 by Lance1031 Worst customer service I have had at a Holiday Inn.
Worst customer service I have had at a Holiday Inn.
February 24, 2013
Rated 3.0 out of 5.0 by JayM Great people/Poor Internet Connectivity
The hotel itself is your normal Holiday Inn Express. My room was comfortable and large thanks to my status upgrade. The breakfast fare was your typical HIE spread. The people working were friendly and accomodating. The hotel was also in a great location for staying.
My main beef was the fact that I could not get connected to their wireless very often during my 7 night stay. In my line of work this makes being out of town very tenuous and work just piles up. This was a stressful week to begin with and this issue just made it worse. The most frustrating part is that I was connected to the wireless each time, but websites would not come up for me (but a few times). The ISP was not much help either. I was on the phone a lot, but most of the time was spent waiting or going through "try this" steps or repeating steps. I understand this is often times the process in our high tech world, but it is tough to swallow when no results are achieved.
February 12, 2013
Rated 5.0 out of 5.0 by tom52 great service
great place to stay, always greeted and very helpful staff
December 17, 2012
Rated 5.0 out of 5.0 by LynnM Nice room & helpful staff
Room was well appointed with large counter in bathroom, above average shower, fridge in room. Indoor pool. Complimentary happy hour with full bar was welcome surprise. Helpful & friendly staff. Nicest Holiday Inn Express I've experienced this year!
November 25, 2012
Rated 4.0 out of 5.0 by Auggie1968 Convenient location
The facility is close to several shopping areas and is on one of Sheboygan's major thoroughfares.
November 21, 2012
Rated 5.0 out of 5.0 by davM The Staff Rocks
The girls at the front desk rock! They are the best!!
November 19, 2012
Rated 5.0 out of 5.0 by Jazz96 The Best Express
I stay at a lot of Holiday Inn Express hotels and have always called this property my second home. The friendly staff makes everyone, whether a repeat customer or newcomer like they are family.
November 12, 2012
Rated 5.0 out of 5.0 by MaryLou Always a good choice.
I have stayed at this Holiday Inn Express several times and have never been disappointed. From the staff to the room to the ammenities, everything has always surpassed my expectations.
November 9, 2012
Rated 5.0 out of 5.0 by ancientmariner Comfortable bed & great service!
Great staff, good food, pleasant, clean & a nice hot shower!! who could ask for more? This will be my choice of Sheboygan hotels for me for business stays.
October 17, 2012
Rated 5.0 out of 5.0 by Jazzman0096 Nowhere Beats This One!
I travel. I travel alot. Whenever I get to be in Sheboygan I always (without a doubt) know where I am staying. This hotel is the closest place to home and to prove it I recently took my wife there. As soon as we walked in the door we were greeted like superstars. My "extended" family at this hotel made my wife feel like she had known them forever.
If you have a chance to stay at this hotel ask for Amanda, Jamie, or manager Lindsay. Tell them you read about them in a review. You will be glad you stayed here.
October 8, 2012