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Rated 4.5 out of 5 by 51 reviewers.
Rated 5.0 out of 5.0 by Great Service at a Great Price I travel on business a couple of times monthly and see the inside of lots of hotels. But this one was an exceptional value. Just off Highway 74 and located near the Cleveland Mall and a number of restaurants, the hotel was extremely clean and well-maintained. My room was well-equipped, wireless access was easy, and a comfortable bed with firm pillows combined with a quiet location to make for a good night's sleep. It was everything that I needed to be rested for a full day of meetings, and certainly one that I will return to in the future. A good stopover place on Highway 74. July 21, 2014
Rated 3.0 out of 5.0 by Durchschnittlich Bett sehr gut! Sauberkeit des Fußbodens und der Möbel war nicht gegeben. Personal sehr freundlich. Zimmer sollte besser aufgeräumt werden! Frühstück OK! July 21, 2014
Rated 4.0 out of 5.0 by July stay Everything was great and the people were very nice. The free pizza was a hit with my children. The only complaint would be the ants around the pool and the pool was not very clean. July 20, 2014
Rated 5.0 out of 5.0 by Great place to stay in Shelby We took a 922 mile road trip to the nearby Earl Scruggs Center and couldn't have asked for a better place to stay during our visit. Registration by phone was a breeze, and throughout our visit the staff was courteous, attentive and professional. As an added bonus, the terrific Red Bridges Barbeque Lodge is right up the road! July 19, 2014
Rated 4.0 out of 5.0 by Very nice Hotel We had a very nice stay and the staff were great,The only bad thing I have to say is if you are on the bottom floor be prepared to hear the guests above you it was loud...I turned my ac on constent and had my tv louder then normal to blur the noise of footsteps and running above us....I was so tired from flying and being up many hours at the hospital in Shelby that it wasnt long before I fell asleep so it didnt bother me long.....The room was clean and the beds were AMAZING.....We love the breakfast in the morning but wished they had biscuits July 18, 2014
Rated 4.0 out of 5.0 by Nice overall hotel The hotel was clean and comfortable. My granddaughter loved the pool. July 17, 2014
Rated 4.0 out of 5.0 by Nice hotel This hotel was very nice. Will definitely stay here again when in this area. The staff was excellent. July 9, 2014
Rated 4.0 out of 5.0 by HI Express - Shelby The attentiveness of the staff and support employees was above reproach. Sleeping was quiet and relaxing. Only two issues presented itself during my stay at this property. 1. Upon arrival, I inquired as to parking of our vehicles and trailers. I was told that the Cleveland Mall parking lot was to be used without any question as the Hotel and the Mall had an agreement, without any reservation. After working long hours throughout the night and up into the day on 7/4 I received a phone call stating that we needed to move our vehicles and trailers into the small parking area at the hotel. As we had been working a straight 28 hours and ready for some sleep, this was a little upsetting. I did make a phone call to the principal owner of the Cleveland Mall property to complain about the rude behavior and comments of the Mall security staff to our office staff regarding the parking of our vehicles (3), trailers (2/large) and mobile electronic messaging equipment (2/large). 2. During my morning sleep (I work most nights), my door became the pounding stone for someone wanting to check the fire/smoke alarm batteries... That should have been scheduled when the room was not occupied. Other that those two instances, the stay was quite enjoyable. Access to the mall and the theatre was nice when I had time to take advantage of the close proximity, July 9, 2014
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