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Rated 4.4 out of 5 by 66 reviewers.
Rated 5.0 out of 5.0 by Excellent choice for work trips! Great customer service! We keep coming back every year. Since my husband was in town for work and had to leave before 6:30 am we asked the front desk to open earlier the breakfast service. Next day all the cold items were ready at 6 am. They accomodated us for the lenght of our stay. Thank you Mrs. May! Also the location is great with restaurants and movie theater within walking distance. The extended check out for members helps. September 15, 2014
Rated 5.0 out of 5.0 by Best Hotel In Shelby I have been staying with this property when I travel into the area over the past 2 years. The staff is great and very accommodating. The rooms are clean and comfortable. Convenient to the mall and a number of restaurants that are in walking distance. Have one small issue which is the Internet speed. It can be very slow at times. I would highly recommend this property when your travels take you to the Shelby area. September 8, 2014
Rated 4.0 out of 5.0 by Comfortable bed and adequate breakfast We needed two nights but second night was not available so had to move to another hotel. Bed was comfortable, suite was spacious, with fridge and microwave. Paper products were of cheaper quality, towels were less than plush. Breakfast was adequate but not outstanding. Internet very slow. Overpriced for area. August 30, 2014
Rated 4.0 out of 5.0 by Great bed and pillows exceptional staff I found everything very well maintained. The front desk was able to switch my room from quen to king. Only mentioned it once and they called my cell phone when it became available. The pillows on the bed were great. August 25, 2014
Rated 4.0 out of 5.0 by Business Trip The hotel was sufficient for my busines trip and I stayed for 5 days. Being close to the mall and movies is a nice bonus. August 19, 2014
Rated 5.0 out of 5.0 by Great Hotel Love this place!! Excellent!!! I would definitely come back every time I am in Shelby NC August 15, 2014
Rated 5.0 out of 5.0 by Great experience While we were only there one night, the rooms were clean, beds were comfortable, staff extremely polite and noise level was excellent. In addition, the location was excellent. Everything you could want was located near by. I would definitely stay here again and again. July 30, 2014
Rated 5.0 out of 5.0 by Great Service at a Great Price I travel on business a couple of times monthly and see the inside of lots of hotels. But this one was an exceptional value. Just off Highway 74 and located near the Cleveland Mall and a number of restaurants, the hotel was extremely clean and well-maintained. My room was well-equipped, wireless access was easy, and a comfortable bed with firm pillows combined with a quiet location to make for a good night's sleep. It was everything that I needed to be rested for a full day of meetings, and certainly one that I will return to in the future. A good stopover place on Highway 74. July 21, 2014
Rated 3.0 out of 5.0 by Durchschnittlich Bett sehr gut! Sauberkeit des Fußbodens und der Möbel war nicht gegeben. Personal sehr freundlich. Zimmer sollte besser aufgeräumt werden! Frühstück OK! July 21, 2014
Rated 4.0 out of 5.0 by July stay Everything was great and the people were very nice. The free pizza was a hit with my children. The only complaint would be the ants around the pool and the pool was not very clean. July 20, 2014
Rated 5.0 out of 5.0 by Great place to stay in Shelby We took a 922 mile road trip to the nearby Earl Scruggs Center and couldn't have asked for a better place to stay during our visit. Registration by phone was a breeze, and throughout our visit the staff was courteous, attentive and professional. As an added bonus, the terrific Red Bridges Barbeque Lodge is right up the road! July 19, 2014
Rated 4.0 out of 5.0 by Very nice Hotel We had a very nice stay and the staff were great,The only bad thing I have to say is if you are on the bottom floor be prepared to hear the guests above you it was loud...I turned my ac on constent and had my tv louder then normal to blur the noise of footsteps and running above us....I was so tired from flying and being up many hours at the hospital in Shelby that it wasnt long before I fell asleep so it didnt bother me long.....The room was clean and the beds were AMAZING.....We love the breakfast in the morning but wished they had biscuits July 18, 2014
Rated 4.0 out of 5.0 by Nice overall hotel The hotel was clean and comfortable. My granddaughter loved the pool. July 17, 2014
Rated 4.0 out of 5.0 by Nice hotel This hotel was very nice. Will definitely stay here again when in this area. The staff was excellent. July 9, 2014
Rated 4.0 out of 5.0 by HI Express - Shelby The attentiveness of the staff and support employees was above reproach. Sleeping was quiet and relaxing. Only two issues presented itself during my stay at this property. 1. Upon arrival, I inquired as to parking of our vehicles and trailers. I was told that the Cleveland Mall parking lot was to be used without any question as the Hotel and the Mall had an agreement, without any reservation. After working long hours throughout the night and up into the day on 7/4 I received a phone call stating that we needed to move our vehicles and trailers into the small parking area at the hotel. As we had been working a straight 28 hours and ready for some sleep, this was a little upsetting. I did make a phone call to the principal owner of the Cleveland Mall property to complain about the rude behavior and comments of the Mall security staff to our office staff regarding the parking of our vehicles (3), trailers (2/large) and mobile electronic messaging equipment (2/large). 2. During my morning sleep (I work most nights), my door became the pounding stone for someone wanting to check the fire/smoke alarm batteries... That should have been scheduled when the room was not occupied. Other that those two instances, the stay was quite enjoyable. Access to the mall and the theatre was nice when I had time to take advantage of the close proximity, July 9, 2014
Rated 5.0 out of 5.0 by Close to GWU Very clean and nice, near shopping, and near GWU which was great. Everyone was friendly and welcoming. July 1, 2014
Rated 5.0 out of 5.0 by very pleasant and safe stay. We enjoyed our short visit.The restaurant choices were good and close by. The pool needed some care, but otherwise- all was good. June 30, 2014
Rated 5.0 out of 5.0 by work traveler Excellent stay, friendly staff pectect for what is was needing. The only issue the needed to be a larger parking lot. June 30, 2014
Rated 5.0 out of 5.0 by Nice stop Good stop before going through the MT. Like to see weights in fitness room. June 26, 2014
Rated 5.0 out of 5.0 by Great service in Shelby Once again GREAT SERVICE in Shelby at the Holiday Inn Express! The staff were great, room was spotless and very very comfortable for sleep! Anytime I'm in Shelby I'm at the Holiday Inn Express!!! June 19, 2014
Rated 5.0 out of 5.0 by Front desk staff Christie did a fine job at the front desk. She was courteous, patient, knowledgeable, accommodating, and friendly. There were a little more than 20 people in our party and everyone felt she did an admirable job. June 18, 2014
Rated 5.0 out of 5.0 by HI Express Shelby, NC Overall I would recommend this hotel to stay. I was disappointed in the hot breakfast, eggs were the same, bacon was like cardboard. Fruit was fresh, and everything else was okay. June 16, 2014
Rated 5.0 out of 5.0 by Nice, tasteful, clean, comfortable and accessible! I reserved an accessible room for my 94-year-old aunt and her great granddaughter. There were no two-bed accessible rooms available, but this room had a king. Turns out my aunt and her g.g.daughter slept in the same bed, with plenty of room--and consequently enjoyed a little pillow talk! They reported that mattress was very comfortable. This motel was the only one in the area that (1) seemed nice and clean and (2) offered an accessible room guaranteed on first floor. The Shelby HI Express was a key factor in making my aunt's visit to Shelby a success! She flew in from Nashville and deserved the best. She got it at this motel. Nice staff, too. The only thing I would have liked, that wasn't available, was to have been able to charge the room to my credit card over the phone (I was out of town). To do so, I would have had to photocopy/scan my card and license and send to the motel. Not doing that! Had to have someone in Shelby go in a swipe his card, then we settled up. April 22, 2014
Rated 1.0 out of 5.0 by Visit Very clean and very hospitable staff at this location. April 21, 2014
Rated 3.0 out of 5.0 by Good Stay BUT no internet connection due to equipment problems I am an IHG Gold Member. I stay at this Hotel every time I come to Shelby, NC area. I was disappointed that the Internet Connection was not working during my stay. I need to make an important payment using my online banking. I ended up paying it one day late. When I checked in Sunday night, I notified front desk staff. She mentioned that "IT is working on the problem and should be working in an hour". That one hour never happened. In fact next morning, the Internet was still down. No one had actually worked on the problem. In today's day and age, this is very unusual that staff can NOT reset the routers/equipment to try to restore the connection. PLEASE DON'T LET YOUR GAURDS DOWN AGAIN. I hate to give your staff and service "AVERAGE" rating due to this incident. March 20, 2014
Rated 5.0 out of 5.0 by Great Service Wonderful service and great location. Highly recommend! March 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The staff was very helpful this was my first time to the area. The gave great directions and advise on places to eat and the points interest in the area. February 3, 2014
Rated 5.0 out of 5.0 by Lighting in Bathroom I was lodging In room suite #126, the light over sink should be brighter for shaving purposes. December 29, 2013
Rated 3.0 out of 5.0 by Housekeeping needs some attention When I arrived, the ironing board and iron was still set up in the room from a prior guest and there was toothpaste on the sink counter. There was only one washcloth in the room. The walls are thin enough that I could hear the person in the next room snoring. The breakfast was edible and hot, but the choices are very limited. (The breakfast is one of the things I look for in an HI Express and it was low to mediocre at best). I think the room rates are too high for these kind of deficiencies. The staff I dealt with were quite nice and courteous. December 16, 2013
Rated 4.0 out of 5.0 by Friendly Staff Staff was very friendly and attentive to their responsibilities December 12, 2013
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