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Rated 3.8 out of 5 by 187 reviewers.
Rated 2.0 out of 5.0 by Not as polished and friendly as the last one We have had positive stays at Holiday Inn and Suites, but this stay did not match up. Staff generally seemed inconvenienced by us. Examples: The front desk offered a late check out of 2pm since we are reward members, and then the staff knocked on the door at 1pm asking if we were actually planning on staying later and then openly chose not help us on our way out. Staff smoking outside the front door. We ran out of toilet paper during the second morning and had to go down to get more. Breakfast ran out of several items each day. Binder in the room offered a service to set up a tour of a local horse farm, but then no one at the front desk had any knowledge of this service and nobody helped to investigate the idea. At our last IHG stay we were blown away by the smiles and welcoming demeanor of all the staff from front desk to the maintenance person. Here we rarely got smiles, and only received help from a young man who was cleaning the elevators. Thanks to him! July 29, 2015
Rated 3.0 out of 5.0 by Good Nights Sleep I found the bed and variety of pillows very comfortable and aided in a great nights sleep. July 29, 2015
Rated 5.0 out of 5.0 by Friendly and professional The manager Carol was a gem. Looking forward to returning soon. July 29, 2015
Rated 3.0 out of 5.0 by A property with some issues Unfortunately we had frequent contact with the front desk to solve problems associated with our stay. 1. Room keys needed to be re-programmed each day - in one case a second time later the same day 2. On our last night we changed rooms due to wet carpeting in our original room. 3. Staff was unable to get the phone in our room to work with the handset. 4. Wi-Fi and internet service slow and unreliable. Apparently a nearby lightening strike affected the Wi-Fi routers a day or two before our visit. July 28, 2015
Rated 4.0 out of 5.0 by Great outdoor pool. The outdoor pool was the redeeming quality for our stay. The bathtub didn't drain well. There was dirt and hair in the corners of the bathroom. The vent in the bathroom had tons of dust/dirt stuck to it. The lady at breakfast was great and had everything well stocked. Front desk staff was helpful. July 26, 2015
Rated 1.0 out of 5.0 by Poor Management & Don't say I didn't warn you! We booked TWO NIGHTS from out of state for a family burial and received a below average room, smelled (old smoke odor) and did NOT receive any room service. No maid service for second day. Had to ask for towel service and only receive TWO towels. Food service was poor (not because of employee) but failure of MGMT to order enough supplies! I WILL NOT RETURN HERE! I will stay at other IHG hotels however which up to this point have been great. Too bad for this location and the poor management provided! PS: I stay at lots of IHG properties yearly and this was not the norm. My advice is stay elsewhere! July 23, 2015
Rated 2.0 out of 5.0 by Cleanliness Overall it was a very quick stay. I arrived at 12:00 Midnight and left at 5:30 AM. Coming in a getting a room to go straight to sleep I had a bathroom with recent/wet brown and Red stains. Looked like kool aid. I could easily wipe with the wash cloth. So the floors were not mopped. Only having 5 hours of sleep ahead of me before I had to get up and drive made me feel like the rest of the room was still dirtly July 23, 2015
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