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Rated 3.8 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Most Comfortable Beds! Had a great experience at the HIE in Shelbyville. Most comfortable hotel beds I've ever slept in! Staff was very nice and helpful. Will definitely return. September 10, 2014
Rated 4.0 out of 5.0 by Comfortable, quiet, pleasing decor. Very nicely decorated property in a quiet location. The room was comfortable although the bathroom was not as clean as we would have liked. Loved the reading lamps on the bed and the extra touches to the room; colors, etc. September 4, 2014
Rated 5.0 out of 5.0 by 5 stars for 5th visit Have stayed in this hotel multiple times and it has always been clean, comfortable and provided welcomed amenities, like internet, breakfast, etc. September 3, 2014
Rated 5.0 out of 5.0 by Happy Traveler 17 This was our 2nd IGH hotel on our way to CO. We had canceled our other reservation for the Lexington area. We didn't have a reservation for this hotel and checked in with ease to a VERY heavily booked hotel. It pays to be a IHG member! We ended up in a lovely suite with 2 QN beds and a sleeper sofa. After a long visit with family in the Lexington area (staying a bit longer that we should have) and getting on the road in the evening without a reservation, we were very thankful to have a place to sleep and a shorter day of driving the next day. I only have one suggestion: the sleeper sofa once opened hit the small kitchenette cabinet and really needs to be moved or it will look dumpy before long. Great location! after a very . August 25, 2014
Rated 5.0 out of 5.0 by Nice quiet location; friendly staff Room was nice an clean; staff friendly, nice quiet location, we stop here each year when we travel to the east. August 25, 2014
Rated 5.0 out of 5.0 by Breakfast The trash can was too far away for someone who walks with a cane, and the trash can that was available was overfilled. I told the employee but they did nothing to have an empty can available. August 23, 2014
Rated 2.0 out of 5.0 by room below stand for a holiday inn The room was below the standard I am used to from holiday Inn The bath room was dirty . The room was not filthy but not clean either. paying a premium for a below average room is hard to take had I not been to tired to go on I would have. August 9, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn Express I have encountered I stay in Holiday Inn Express hotels 10-20 times a year and this is the worst property I have ever experienced for HIE. Positives: 1. Check in woman was great trying to multi task while totally overworked by herself. 2. Breakfast lady worked hard and was pleasant. Negatives: 1. Room was dirty, bathroom was dirty, chairs were dirty. 2. Shampoo had been used before and not replaced. 3. Room was dingy and had to have the lowest wattage light bulbs available. 4. I booked using reward points, yet they billed me the actual room rate in the morning. They say they will issue a refund but based on the management of this facility I am not confident. 5. No recognition for platinum IHG member but I understand because the check in person was covered up-she needs help! Frank Beaufort, SC August 8, 2014
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