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Rated 3.8 out of 5 by 201 reviewers.
Rated 1.0 out of 5.0 by Poor Stay I stayed at this property August 19th through 21st 2015. I checked in late on Wednesday evening the 19th. I took as shower and the drain was not working in the shower, I than stepped out of the shower and was greeted with long black hairs all over the bathroom floor. I proceeded to clean it all up taking pictures prior to that. I then went to the front desk to show the young lady behind the desk the pictures as well as to let her know the shower drain was not working. She offered to have me change rooms and by this time already cleaning the bathroom and the fact it was 10:00 PM and I had travelled all day I declined. She said she would make a note of the issues and would forward it on. I was out the entire next day and came back and there was a card on the counter stating that the drain was fixed, no other correspondence in reference to the cleanliness issue. I checked the room and noticed that they did a quick cleaning, you would have thought they would have gone out of their way to make sure the room was cleaned thoroughly but did not. I did not receive any correspondence from management apologizing for the issues and still have yet to hear from anyone at the hotel. Very poor management and staff! August 25, 2015
Rated 5.0 out of 5.0 by Great Stay Alay, I believe that was the name of the young lady who checked us in, was great, she was quick to check out the problem with the TV, and did not hesitate to offer us another room when it would not work. Stuff happens,, but she was more than helpful. August 18, 2015
Rated 5.0 out of 5.0 by Shelbyville has grown, but the HIE has maintained consistent quality Shelbyville has grown in eight years. Convenient gas stations and restaurants make this HIE a great stopping point. We make numerous trips between Colorado and Virginia and Shelbyville has always been a good stopping point. In the past, it was not nearly as convenient. This HIE hits all the marks for location, great staff, well maintained hotel, clean rooms, comfortable beds and quiet location. We will continue to stop there whenever our travels allow. August 18, 2015
Rated 5.0 out of 5.0 by Business Trip Great hotel with all the accommodations we needed. August 18, 2015
Rated 4.0 out of 5.0 by Solid HIE, but terrible wireless service Everything you'd expect from a Holiday Inn Express. Courteous service, decent room, nice amenities, etc. Too bad I was never able to connect to the 1st floor wireless connection. August 17, 2015
Rated 5.0 out of 5.0 by nice room goes the extra mile it's nice to find that once in awhile,thanks August 17, 2015
Rated 1.0 out of 5.0 by No WiFi Hotel had no WiFi in the room, I was moved to a different room, at my request, to get WiFi and the second room didn't have WiFi either. Only WiFi access was in the lobby. August 12, 2015
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