Rated 3.7 out of 5 by 83
Rated 2.0 out of 5.0 by Dean67 room below stand for a holiday inn
The room was below the standard I am used to from holiday Inn
The bath room was dirty .
The room was not filthy but not clean either.
paying a premium for a below average room is hard to take had I not been to tired to go on I would have.
August 9, 2014
Rated 1.0 out of 5.0 by FrankPo Worst Holiday Inn Express I have encountered
I stay in Holiday Inn Express hotels 10-20 times a year and this is the worst property I have ever experienced for HIE.
1. Check in woman was great trying to multi task while totally overworked by herself.
2. Breakfast lady worked hard and was pleasant.
1. Room was dirty, bathroom was dirty, chairs were dirty.
2. Shampoo had been used before and not replaced.
3. Room was dingy and had to have the lowest wattage light bulbs available.
4. I booked using reward points, yet they billed me the actual room rate in the morning. They say they will issue a refund but based on the management of this facility I am not confident.
5. No recognition for platinum IHG member but I understand because the check in person was covered up-she needs help!
August 8, 2014
Rated 2.0 out of 5.0 by Rick7734 Not totally satisfied
I am a priority club member and stay almost exclusively at Holiday Inns because of their consistency and value. This place in Shelbyville was not cconsistent. The front desk girl was very nice and made check in a fun experience. That's the good part. Our key wouldn't work on our room because they were in the process of changing lock sets so we had to have another room assigned. The 2nd room was a handycap suite. 2 of the 4 lights in the bathroom were burned out. We had the individual packets of coffee but no coffee maker. When we pulled out the sofa sleeper there was no bedding in the room for it. We called the front desk twice before we could get bedding delivered. In the morning at the breakfast area they had the same girl running the check in desk and setting out the food. She was not doing a very good job with the breakfast bar as many things were very low on food or empty. Probably not her fault, just not able to do both jobs.
This place was, in my opinion, below standard and not what Holiday Inns would want to represent their chain of Hotels. And for this below standard hotel we paid a fairly premium price.
July 28, 2014
Rated 1.0 out of 5.0 by Moby67932 Room keys stop working
Room keys stopped working two different days. Very annoying. No maid service one day. TV guide does not match actual.
July 27, 2014
Rated 5.0 out of 5.0 by Tuck49 Outstanding manager.
Great employees / friendly service. Manager was fantastic.
July 26, 2014
Rated 5.0 out of 5.0 by DollR Clean, Friendly Place for an overnight stop
Very clean, nice, updated like new facility. Loved those reading lights on the head boards. Good variety for complimentary breakfast. Excellent customer service. friendly staff. Outdoor swimming pool was clean and inviting.
July 23, 2014
Rated 5.0 out of 5.0 by Varsha54 Best place to Relaxe
Calm and quiet, comfortable beds and excellent services
July 22, 2014
Rated 4.0 out of 5.0 by williecmo Excellent Except for Late Checkout
Very nice hotel. It is only a mile from my house but we chose to stay there one night as they were going to put a new roof on my house beginning at 6 AM the next morning. My new IMH membership advertises late checkout...which to me means late checkout. They extended it from 11 AM to Noon, even though I asked for 2 PM so my sick wife didn't have to go home to listen to hammering. That part of my stay disappointed me. Many places have noon checkout anyway so I didn't view noon as really much benefit.
July 22, 2014