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Rated 3.8 out of 5 by 112 reviewers.
Rated 3.0 out of 5.0 by Welcome to the dark ages... I was disappointed to say the least given my positive experience at other HIE locations. The room lighting was inadequate. The small reading lights above the bed were broken and could not be focused when trying to use them. Upon check-in I was not offered a choice of points or a bottle of water and snack. The internet connection inside the room was weak and I could not connect. Had to go to the lobby/breakfast area to use my laptop. If I am ever back in the Shelbyville area, I will drive to the east side of Louisville to stay out. While it isn't the fault of the motel, the closest eating places are a Subway and White Castle. However, you can drive a little farther and go to the Cracker Barrel. December 16, 2014
Rated 3.0 out of 5.0 by Great location Close to Shelbyville, this hotel is in the right spot. The staff is wonderful: attentive, friendly, and present. The hotel itself, however, is in need of updating. December 16, 2014
Rated 5.0 out of 5.0 by Nice place All was as expected for a Holiday Inn Express. They are becoming my 'go to' motel. December 14, 2014
Rated 5.0 out of 5.0 by Friendly Staff and quite stay The staff operates professionally and efficiently. The first thing I noticed when I got to my room was how quite and peaceful it was. Good experience, will stay there again. December 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed and excellent service Great nights sleep and rooms where very clean. The front desk staff where very helpful and knowledgeable about the area. December 5, 2014
Rated 2.0 out of 5.0 by Three Day Stay Issues with Room 123 1. Sink Drain Release Handle/Cap separated upon use (see pictures)...See photos 2. Sink Aerator ----screen wire missing...very loose----water flows everywhere upon turn on. See photos 3. Paper Napkin in Bed between Sheets--Bed next to door 4. No toilet articles provided upon check in to room --had to ask front desk to replenish. See photos 5. Upon check in, found a Cell Phone and charging cord connected to outlet being charged---brought cell phone & cord to front desk. Item claimed my female senior staff that it was hers 6. Draft under window heater/ac unit........appears to need an external seal 7. Outlet on wall when entering room and next to wall mounted mirror...........very loose--both plate & hazard 8. Turned all mechanical issues into front desk for repair during Day 1 of my action taken by staff---Check out on Day 3 December 2, 2014
Rated 4.0 out of 5.0 by Consistency Is Key Everything that I have come to expect from Holiday Inn Express, was represented well here in Shelbyville, KY. Staff is very friendly and the common areas are above average. November 23, 2014
Rated 5.0 out of 5.0 by Last minute booking Due to Snow! Was able to book a room last minute, guest service representative helped me to use my corporate discount. Check-in was very easy. Room was very clean and up-to-date. Bed was extremely comfortable. HOT Breakfast included a variety of options! November 20, 2014
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