Rated 3.7 out of 5 by 53
Rated 4.0 out of 5.0 by LakeGirlRed Clean & Comfortable
Great customer service from front desk to housekeeping. Clean & comfortable rooms. The linens and towels could use some updating as they are looking rather worn. Our bathroom floor needed some repair as grout was missing from floor tiles -- however, bathroom was clean and that is a plus in my book. We stayed 4 nights and will book here again on returning visits.
February 20, 2014
Rated 3.0 out of 5.0 by Biweekly Guest Inexpensive, but looking worn.
I have stayed at this hotel for the past 13 years. The hotel is a great deal for the money spent. However, when it snows, the parking lot should get plowed. When asked, the front desk associate stated "The owners don't spend money on that." Additionally, attention to detail is on a downward trend. The bath linens are showing significant wear. The cobwebs in the corners of the ceiling in the sleeping area could easily be removed.
February 10, 2014
Rated 1.0 out of 5.0 by Caspres No privacy
Management entered my room without knocking....embarrassing!
February 2, 2014
Rated 5.0 out of 5.0 by TerryB22 Comfortable, easy stay
Well-situated property, friendly staff, comfortable room. Good breakfast choices. Easy access to highways.
January 23, 2014
Rated 3.0 out of 5.0 by GeorgeN Attention to details
Two of three ice makers were out of service. Only 1 on the first floor would dispense ice; the second floor unit wa signed out of order; the third floor unit appeared to be turned to standby.
Toiletries were limited to body lotion. No shampoo or conditioner.
Both rolls of toilet tissue ran out with only 2 occupants using the room. Lack of observation and correction by Housekeeping. More was found at the front desk.
January 15, 2014
Rated 5.0 out of 5.0 by Lester123 Clean and spacious room
Great accommodations--clean comfortable room with a very comfortable bed to sleep in. The hot breakfast was excellent. The front desk staff was very courteous and knowledgeable. Overall an excellent hotel in all respects.
January 7, 2014
Rated 5.0 out of 5.0 by jandr6271 Comfortable stay
A very comfortable stay with a very friendly staff
December 26, 2013
Rated 5.0 out of 5.0 by RyanIDS Very Pleased
I was very pleased with everyone that worked at the Holiday Inn Express Shelbyville, KY. They were all very helpful and made my stay exceptionally pleasant.
December 16, 2013