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Rated 3.7 out of 5 by 74 reviewers.
Rated 5.0 out of 5.0 by Calm and quiet, great services Right from receiption to departure, excellent services. Memorable facilities and services. Totally relaxed nd enjoyed the stay. July 20, 2014
Rated 4.0 out of 5.0 by GOOD, CLEAN,COMFORTABLE Other than fixing a couple of lights that were out in the parking lot the hotel was great. it was clean, quiet and liked having the fridge and microwave. July 14, 2014
Rated 5.0 out of 5.0 by way to smoky mountains stop The hotel was very nice inside and out, nice clean guest rooms, lots of outlets, comfy bed. Breakfast was very good with a varity of food, Eggs, bacon, toast, pancakes, muffins, yogart, juices, coffee, and more. Also after eating breakfast and getting ready to leave our car would not start. But thanks to staff member TURSA. , who lent us her jumper cables, and found someone to jump our car, we were able to continue our trip with little delay, so thank you TURSA for going above and beyond for us, July 13, 2014
Rated 4.0 out of 5.0 by Very friendly staff and comfortable bed Hotel could use a little updating but it was clean and that's what matters to us. We couldn't get internet connection in our room. Sometimes if we went out into the hall, it would connect but lose service as soon as we went back in our room. We asked the attendant before we checked out if we could get some extra points or something and she said she would checking into it since we couldn't get internet service. The staff at check in and check out were very friendly and helpful. We did not eat breakfast at the hotel. June 27, 2014
Rated 4.0 out of 5.0 by comfortable stay I arrived late without a reservation and was able to get a room. The desk clerk was extremely busy and got to me as soon as possible. The room was excellent with the only complaint I could have was that the window curtain did not close properly. I think it may have been off the track, I'm not sure. June 27, 2014
Rated 5.0 out of 5.0 by great place no value for aarp would like to know why they did not honor the aarp Other than that the place was clean and the beds were nice and comfy June 26, 2014
Rated 3.0 out of 5.0 by Quality and service is diminished Property appears to be headed downhill, Past stays have been very enjoyable but now not so much. Hope you get an English speaking employee when checking in. June 26, 2014
Rated 2.0 out of 5.0 by management in need of much improvement Having stayed at the Moorhead KY property on our journery westward and been positively impressed, we were disappointed in the Shelbyville, KY HI Express where we stayed on the return leg of our trip. There was a serious backlog at the check in desk with a person in training, the room keys were not working and there were multiple people at the front desk getting replacement keys. The desk was unattended in the morning. The ice machine on the 2nd floor had obviously not been working for some time and was completely dry. The stairwell to the parking lot was in need of a good cleaning. The room had been superficially cleaned but not up to an adequate standard. The breakfast was marginal with watery scrambled eggs, stale biscuits and underdone greasy bacon. The cleanliness of the breakfast area was very poor. The lid to the trash container was coated with grease and dried food and obviously had not been cleaned or emptied for some time. Management is either asleep or indifferent to the standards I expect of the HI brand. June 25, 2014
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