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Rated 3.9 out of 5 by 150 reviewers.
Rated 1.0 out of 5.0 by unclean and no improvement on aging room We have stayed at this hotel location approximately 10-12 nights in the past 2 yrs due to having grandchildren move to Shelbyville. Rates continue to sky rocket with nothing done to improve the poor conditions in the room or even in the hotel. First impressions of cleanliness are not there. This most recent stay found the desk person with a pile of used card holders marking thru room numbers and internet codes to give me one......why?? The room had long black hair in the tub and in the bathroom sink along with dried coffee stains in the sink of the bathroom. Bathroom sink had no drain stop...the tub had several chips and the molding around the walls was still dirty. NO MONEY has been spent to improve on cleaning or updating this facility. While this review will not change anything, we can certainly choose to stay elsewhere. Guess we kept hoping things would change May 21, 2015
Rated 5.0 out of 5.0 by traveler Good place to stay, only negative was a plastic water bottle that was left in the room from a previous guest. May 13, 2015
Rated 5.0 out of 5.0 by Great staff - great management - great vacation We were more than pleasantly surprised to stay at this facility. Had a blast - visiting Louisville for Dawn at the Downs/ Kentucky Oaks / Kentucky Derby. Good restaurant recommendations; also a great recommendation = "you have to get a pink tie for the Oaks"... I did.... The staff - above all - were accommodating, friendly, and most of all, upbeat. They got me to relax and that led to enjoyment of the best vacation I've had in years. Again - thanks. We may see you again in 2016! May 8, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service Your general manager, Carol, is excellent!! She went out of her way to make sure everything was done to our liking. We were in Shelbyville for the Kentucky Derby, never had been before, she made our stay and experience very special. Great Job Carol.......And All Her Staff!!! Sue Morgan Cape Coral, FL. May 7, 2015
Rated 5.0 out of 5.0 by Comfort and Food We enjoyed the room and the beds were comfortable. The breakfast was good. We would prefer an indoor pool. Also, it would be helpful if the clocks in the room were synchronized. (It caused a few scary moments before we realized 1 clock was correct, one was an hour off.) May 6, 2015
Rated 4.0 out of 5.0 by Great staff and service Contrary to other reviews about Holiday Inn Express in Shelbyville KY, I found the staff very friendly, the room I stayed in was great, and are no different from other Holiday Inn Express I stayed at. May 3, 2015
Rated 4.0 out of 5.0 by Kentucky stay Stay was okay. Not the best Hoilday Inn that I have stayed in but adequate. Breakfast one morning was horrible, May 1, 2015
Rated 5.0 out of 5.0 by Great Service Carol was very helpful. I would like to thank her for her extra effort to make our stay a great experience. My wife suggested that an addition of a non sugar coated breakfast cereal would be appreciated . Thanks Bob Pritchard April 29, 2015
  • 2015-05-26T11:30:57.912-05:00
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