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Rated 4.3 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service, Great Staff and Exceptional Rooms (all of them) I have stayed at this hotel several times. Needed a get-a-way from the city. I only stay at this hotel and the staff has ALWAYS provided me with excellent customer service. I have stayed in several room types from Suites to Regular Kings and they are all EXCELLENT rooms. Since my several stays we have become like family and I would recommend this hotel 1000 time over to my friends and family. July 8, 2014
Rated 5.0 out of 5.0 by Excellent Booking I have never, in the past 15 years, had any problems with a incorrect or missed reservation. July 8, 2014
Rated 5.0 out of 5.0 by Great service Our stay was very pleasant. Spencer and Christi went above and beyond to help us and make sure our every need was met. They genuinely cared that our stay was as perfect as possible. July 6, 2014
Rated 5.0 out of 5.0 by Good location, room, and breakfast! The hotel staff were friendly and helpful. Clean comfortable room. Great location. June 24, 2014
Rated 5.0 out of 5.0 by Great stay! Nice appointments, a good value! Nice selection at breakfast. June 23, 2014
Rated 5.0 out of 5.0 by Well kept and clean place to stay Excellent place to stay, quiet, comfortable and clean June 17, 2014
Rated 5.0 out of 5.0 by Great Staff and Management Outstanding from the moment you walk in. Friendly staff, great accommodations. Comfortable bed and clean rooms. June 17, 2014
Rated 5.0 out of 5.0 by Caring Staff The staff was courteous, professional and took great pains to insure my comfort. June 15, 2014
Rated 4.0 out of 5.0 by Horrible internet Everything is good but internet is very bad. Spend more funds to improve it otherwise I wont stay next time. I put 1 point into breakfast category because you guys have the same garbage food as any other HI hotel. I want that all the chain would not serve to customers (fake GM) garbage food in the mornings. For example look at HI Germany's food menu. June 15, 2014
Rated 5.0 out of 5.0 by Great Place To Stay I love everything about the hotel. I would like to request improvements be made to the fitness center equipment. June 12, 2014
Rated 5.0 out of 5.0 by Consistent and even improving more! We enjoy the Holiday Express chain and this one is excellent. They are still going to improve the downstairs area some more! We have stayed here before and find all to our comfort and satisfaction. Front desk people are always willing to help! They go above and beyond and we will continue to use this motel every visit to Sherman. Nice places to eat nearby and they are good with recommendations for that! Pool users can mess up the floors with water drips, so be careful in the elevators., but it depends on the age involved. Front desk can monitor and wipe up when alerted. May 24, 2014
Rated 5.0 out of 5.0 by Great Staff We stayed here for three days during my mother-in-law's stay at the nearby hospital. Upon arrival we were upgraded to a better room due to our IHG rewards level. The room was spacious and just right for our needs. We needed an extra blanket and called the front desk. They quickly delivered one and would not accept a tip. Spencer was at the front desk each evening during our stay and he was very professional, caring, and attentive. Thank you. We will stay here again. May 16, 2014
Rated 5.0 out of 5.0 by Great Place - Great People Stay there regularily. Very nice place. People are the best - always ready to assist and make adjustments upon request. Never stay anywhere else in the area. May 8, 2014
Rated 5.0 out of 5.0 by One of My Favorites Always enjoyed staying at this location. great staff, very clean, good breakfast. Glad it has been re-opened. April 19, 2014
Rated 5.0 out of 5.0 by people Christi is a dynamite front person...always smiling, great after a long drive to be greeted with her warm personality...very professional...keep her!! spencer is a true another professionl, very helpful and has a true care for all patrons......lady that works the kitchen is a great asset, keeps everything reloaded and always is friendly and a nice person to see in the morning.... April 15, 2014
Rated 5.0 out of 5.0 by Great place - great people. Staff very responsive to all requests. Rooms neat, clean, and comfortable. April 12, 2014
Rated 4.0 out of 5.0 by Good hotel but no upgrade for Platinum member Liked the hotel very much. Fresh and up to date. Very nice staff but was disappointed that we did not receive an upgrade as we are Platinum and International Ambassadors. However, if you want a nice quiet place this is it. March 31, 2014
Rated 5.0 out of 5.0 by Overall Another Great Holiday Inn Express!! We love to stay at Holiday Inn Express while traveling, which we do quite often. They are always top on our list to look for as they are always clean and this is our first-most quality we look to. This hotel just another example of an excellent Holiday Inn Express, from check-in to check-out and all in-between. Do not hesitate to book your next stay at this great hotel for its quality, cleanliness, and all else!! March 29, 2014
Rated 5.0 out of 5.0 by Christi at front desk we have stayed twice in the past 2 months...christi is a very special front person....full of life, excellent to be greeted by her super personality...great after driving and checking in to her warm greeting.... how do I change my nickname? not correct...ken March 28, 2014
Rated 5.0 out of 5.0 by Good stop Excellent property, only exceeded but the quality of the staff. March 8, 2014
Rated 4.0 out of 5.0 by Great Staff The hotel staff were great people, Thanks! The only down fall was the workout room equipment didn't all work and the hot tub was down. otherwise this was a good hotel to stay at. February 28, 2014
Rated 5.0 out of 5.0 by Excellent customer service We want to commend Spencer on his EXCELLENT front desk Customer Service. We stay at the Holiday Inn Express every weekend during basketball season and SPENCER always provides outstanding (5 star) customer service. Everyone is great too, but Spencer deserves extra praise. February 26, 2014
Rated 5.0 out of 5.0 by Good Service Room was good the only but as able to here a lot of noise outside of room February 26, 2014
Rated 2.0 out of 5.0 by Service and Heating units The heating unit in my room was very noisy, Every time it came on at night it woke me up. The desk clerk checked me out a day early then had difficulty correcting the bill. February 22, 2014
Rated 2.0 out of 5.0 by Estancia adecuada, Salida Problematica Al mostrarme la cuenta esta estaba un 46% arriba de lo que mostraba mi reservación realizada en la paguina Web de la cadena IHG, al final se resolvió pero perdi 2 horas en la aclaración. February 20, 2014
Rated 4.0 out of 5.0 by Compliment of Staff For the 3 weeks I stayed, the staff remembered my name and understood what I needed everytime I stayed at this location. If I had an issue, the staff made sure it was taken care of without hesitation. If I return to Sherman again in 2015, I will make it a point to stay here again and recommend this location to others. February 10, 2014
Rated 5.0 out of 5.0 by Great Stay I completely recommend this property. Friendly staff, clean and comfortable rooms. I have already booked again. February 8, 2014
Rated 5.0 out of 5.0 by Stormy was wonderful during the icy weather! My husband & I were one of many travelers stranded on I-75 No. during an ice storm in Dec. I called 6 hrs. earlier to book a room as I knew we were headed for worse conditions. Our plan was to drive as far as we could before it got worse. Before we knew it, we sat on the interstate for 5 hrs. - we had already reached the "worse conditions" as our mobile GPS had lost service a few miles prior. We managed to turn around and get to an access road. I called the hotel to see if they were still holding our room. Stormy said she still had our room, a king size, everything ready - all we had to do was sign in once we got there. I explained our dilemma, she calmly gave me directions how to get to the hotel. She greeted us at 4:30 am with a smile and told us she had coffee ready for us and that she'd have a hot breakfast ready for us in couple of hrs. That was so comforting! We had been distraught from driving on the road for 14 hrs., most of which was on ice. Stormy had been working 20 hrs. straight but she still had a smile on her face and was so nice to us and to the many other travelers that managed to get to the hotel off the icy interstate. The hotel was booked solid. A couple of motorists that were stranded for hours in the frigid temperatures were picked up by the police and dropped off at this hotel. There were no rooms available, but Stormy welcomed them to stay on the couch in the lobby and kept the coffee pot full. At 7am we were awoken to a screeching fire alarm! We ran to the hall - a hotel representative was already in the hallway who told us there was no fire, it was just a water pipe busted. The pipe was fixed within just a few minutes. They had fans going to dry the water on the floors from the busted water pipe. We're impressed at how smoothly the situation was handled. At 9:30 am we went downstairs for breakfast and Stormy was working quickly to replenish the hot food. We all got to eat a big hot breakfast before heading out on the icy roads to get home. We just can't thank Stormy enough for making us all feel safe and comfortable when we needed it the most. If we were ever in a desperate situation again, we'd want this Stormy on our side! February 5, 2014
Rated 5.0 out of 5.0 by Great Staff and Service This hotel out performed my expectations. The HI Express reservation center made an error with my reservation but Mika solved the problem and was very accommodating. The hotel is located in a very convenient location, all of the staff were friendly, and they offer breakfast which includes hot items and very good coffee. I would definitely stay here again. January 16, 2014
Rated 5.0 out of 5.0 by Great hotel for Rewards members Found this hotel to be clean, quiet, and up to date. Very nice staff that appreciates Rewards members. I was upgraded without even asking. Super fast check-in and no rushing to get you out in the morning. Close to north Texas medical centers. January 11, 2014
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