Rated 4.5 out of 5 by 83
Rated 2.0 out of 5.0 by SDM10 Plz Clean the Showers
I usually enjoy staying at the HIExpress and have stayed at this hotel before, however this stay was disappointing. I found the front desk staff to be quite rude as we checked in.
We were given a room with a beautiful large bathroom with a separate glass shower. When I went to shower in the morning there was a used bar of soap in the shower with a hair on it. It made me wonder if the shower had been cleaned at all since the last guest.
There was also garbage in the hallway right outside my door when we entered the room. A couple of empty pop bottles and gatorades.
I was not happy with the cleanliness of this hotel!
April 28, 2015
Rated 5.0 out of 5.0 by DavidMichael33 Friendly staff
The staff is very friendly and helpful, Hotel was very clean and is in a great location. I would recommend staying here to everyone. Great job! A
April 27, 2015
Rated 4.0 out of 5.0 by Scooter38 Loud noise in parking lot
Was disappointed when there was a block party happening in the parking lot and a guy had his stereo blasting so loud you could hear it a kilometre away.
The staff at the hotel did nothing and this went on for hours disrupting my sleep.
April 26, 2015
Rated 5.0 out of 5.0 by flyfishagain sherwood park trip
I enjoyed the location and comfort of the room. Very pleasant experience.
April 19, 2015
Rated 4.0 out of 5.0 by Lianne527 Clean and convenient
Staff was friendly and efficient and my room was clean and comfortable. Good convenient location for me.
April 19, 2015
Rated 5.0 out of 5.0 by SiQu Friendly staff
The front desk staff are very friendly and helpful. The room is nice, comfortable and modern. Location is not ideal as it's currently in the middle of constructions,
April 16, 2015
Rated 4.0 out of 5.0 by Baldy45 lack of consideration
The overall stay was great. The Front Desk service at check in of the remainder of our party (the day after I arrived), was not good. I specifically asked for the 2 rooms to be across the hall or side by side when i made the reservation 2 months prior. I was told that because the 2 rooms were both in my name, it shouldn't be a problem to keep them together. (we needed to split our family/group because we couldn't all fit into a room).
Well, the 2nd room was on a totally different floor! She said there was nothing she could do. But after I suggested to switch the room with that of someone who hadn't checked in yet who was closer to my room....she said "she couldn't do it. that room was promised to that person"....what about the promise that was made to me? eventually she did a switch and we got a room on the same floor but way down the hall from my room. There was no 'going out of her way' to keep the customer happy.
April 14, 2015
Rated 4.0 out of 5.0 by Cowgirl100 Comfortable
Room was clean but I did notice that there was no hair dryer in the room and I am questionning that. As I did not bring my hair dryer expecting one to be in the room.
As mentioned before when I reserved the room it was to be a king size bed and I was booked into a room with two queen size beds.
April 14, 2015