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Rated 4.4 out of 5 by 28 reviewers.
Rated 5.0 out of 5.0 by Overnight Stay This hotel was good valy for money. Ammenties and services offered all good. I would recommend staying at this property July 7, 2014
Rated 5.0 out of 5.0 by close to highway, shopping, comfortable room Very clean hotel, hot continental breakfast excellent service July 7, 2014
Rated 4.0 out of 5.0 by Great option for business travel Having refrigerators in each room and access to microwaves is a great inclusion for me. The fitness facility is very oddly located in with the pool area...not suitable for someone with chlorine allergies. But overall the hotel is great and conveniently located to other fitness facilities and my office. June 23, 2014
Rated 4.0 out of 5.0 by Almost A Five: This hotel is a really great value for the money. It just is a sharper property than most IHG hotels at the "Express" level. Transportation Issue: My flight arrived in the middle of the night. (The Holiday Inns of the area could do more about the $85 taxi bill that most folks have to pay to get their rooms. The airport is truly in a distant county, and don't let the map fool you. That airport is the most distant airport from it's intended city of service that I've ever seen. The hotels need to come through on this or folks won't come back. That's $170 round trip. I saw this coming and got a cheaper deal arranged ahead of time, but most folks won't think of that.) The graveyard shift clerk and the manager are both simply fantastic and service oriented above and beyond the call of duty. I was unable to connect with the other clerks in the same way. The rooms are standard, but really clean, with really-working air systems, bathtubs, (not to be taken for granted in Canada or Europe), nice supplies, great beds, solid television, fairly-effective blackout windows, (very important for the Far North where 19 hours of sun per day makes resting up a bit hard). And, I must praise their wonderful breakfast. This is simply the best Holiday Inn breakfast deal in the world. I stuffed myself so well, (and found enough attractive food to do it), that I was not so hungry throughout the day; so in that way they're saving you meal money, (and in Edmonton a mediocre cut of beef-steak can run $28; and I can't imagine what a New York Steak would cost). The breakfast had some unattractive dishes to me and some cheap stuff; but the upside is that they were always doing many parts of the breakfast right, even if there were failings. So you left there full, and charged with caffeine. Cheers to their breakfast. The dining-room / television room / club room was really nice and comfortable, way better than most places, which have a sterile, plastic, cheap feel, (even at high-end hotels). Okay, another place the hotel falls down on transportation is that the local system there is beyond absurd, and super expensive; so if you don't rent a car, and you're not a mass-transit total-believer like me, then you can't stay there, because, just as all of Strathcona does little about transit to the airport, the miserable transit into Edmonton means that you add three hours per day, round trip, minimum, just getting to Edmonton itself; and then if you're traveling to St. Albert or Fort Saskatchewan, you'll be on buses all day and night. So this hotel and Strathcona County fall short on transit to and from the airport and to and from Edmonton. Again, it would be hard for them to do much on their own, as small as this hotel is; but the IHG Group here should move out of franchisee mode and get together, as they have tons of hotels up there, and pitch in to do a little something so that folks aren't losing hundreds on cars and cabs and or spending dozens of hours a week on buses just to get downtown or to their room. Also, I don't have a laptop, and their one computer for customer use is controlled by a very outdated system, and is way behind in plug-ins, and is shockingly slow, specifically slows to a crawl on Facebook. Still, the room, and some of the staff, and the breakfast workers made it all worth it in the end. Oh, but unfortunately, I had some beads there that I think they lost in the laundry, so that was a drag, but it was partially my fault for not remembering to remove them from the bed. So, I wanted to give it a 5.0, but I have to be honest and say there just are some systemic problems that make it more of a 4.5, which it well-deserves. Note: I never got my gift-points, which Platinum Elites are supposed to get; but, to offset that, they did give me the exact type of room I wanted on the floor I wanted to be on. But they are not yet on-the-move with the Platinum Elite thing like Irvine or Costa Mesa IHGs. June 12, 2014
Rated 5.0 out of 5.0 by Overall experience Holiday Inn provides you a little of everything you need. June 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good food. The beds were very comfortable and I found it easy to relax on them. Had a good choice of TV shows and movies to watch. My wife and I had the free continental breakfast and found it very tasty. The location of the hotel was easy to get to. It was also close to shopping and other amenities. May 31, 2014
Rated 1.0 out of 5.0 by Puppy Travel We traveled with our 2 small dogs rooms only on the first floor very loud overhead, even though we signed a paper to have the dogs quiet. Room had ants in the bathroom, and big crawly bugs on the wall by the bed I was wigged out and would not use this location again. April 23, 2014
Rated 3.0 out of 5.0 by Disappointing Stay I stay at this location a lot, and I was very disappointed that they were unable to get the treadmill fixed in anything close to a timely manner. How hard can it be to call someone in for this? They also change the internet access code but do not proactively share the new one with guests. When one is a regular customer spending on average half the month there you would think the service might be a little more personal..... April 18, 2014
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