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Rated 4.5 out of 5 by 80 reviewers.
Rated 5.0 out of 5.0 by sherwood park trip I enjoyed the location and comfort of the room. Very pleasant experience. April 19, 2015
Rated 4.0 out of 5.0 by Clean and convenient Staff was friendly and efficient and my room was clean and comfortable. Good convenient location for me. April 19, 2015
Rated 5.0 out of 5.0 by Friendly staff The front desk staff are very friendly and helpful. The room is nice, comfortable and modern. Location is not ideal as it's currently in the middle of constructions, April 16, 2015
Rated 4.0 out of 5.0 by lack of consideration The overall stay was great. The Front Desk service at check in of the remainder of our party (the day after I arrived), was not good. I specifically asked for the 2 rooms to be across the hall or side by side when i made the reservation 2 months prior. I was told that because the 2 rooms were both in my name, it shouldn't be a problem to keep them together. (we needed to split our family/group because we couldn't all fit into a room). Well, the 2nd room was on a totally different floor! She said there was nothing she could do. But after I suggested to switch the room with that of someone who hadn't checked in yet who was closer to my room....she said "she couldn't do it. that room was promised to that person"....what about the promise that was made to me? eventually she did a switch and we got a room on the same floor but way down the hall from my room. There was no 'going out of her way' to keep the customer happy. April 14, 2015
Rated 4.0 out of 5.0 by Comfortable Room was clean but I did notice that there was no hair dryer in the room and I am questionning that. As I did not bring my hair dryer expecting one to be in the room. As mentioned before when I reserved the room it was to be a king size bed and I was booked into a room with two queen size beds. April 14, 2015
Rated 3.0 out of 5.0 by An unpleasant experience I have never had a problem at any of the Holiday Inn hotels until few days ago. I had an unpleasant experience with the customer service lady while trying to check in. I typically use a Scotiabank American Express for all my reservation. Unfortunately, the American Express card doesn't like to be swiped, the numbers have to be punched in manually. After customer service lady swiped the card, it was declined automatically, so I tried to explain to her, that she needs to punch in the numbers manually. But all I got back was an attitude from the lady. She kept telling me that I do not have money in my card, which I know is not true. From my point of view, the lady was unpleasant, impatient, and rude. It was clear, she did not know the process. I have never had a problem with any of the other Holiday Inn, everyone else was able to work with me and figure it out. Will avoid future stay at Sheewood Park. April 11, 2015
Rated 5.0 out of 5.0 comfortable and made me feel like i was home would recomend this hotel to others as i enjoyed my stay April 9, 2015
Rated 5.0 out of 5.0 by Good stay My stay there was good. Although the late night staff that greeted me was really slow in handling my check in. I was exhausted from travel and only had less than 6 hours to sleep...before my morning commenced. Checking in would've been far more favourable if he'd been faster. March 30, 2015
  • 2015-04-27T11:19:35.222-05:00
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