Rated 4.2 out of 5 by 330
Rated 5.0 out of 5.0 by Papa!67 a very nice hotel
We have stayed at this hotel on numerous occasions and have always found it to be very comfortable with an exceptional staff. Special praise for the breakfast personnel.
June 21, 2016
Rated 1.0 out of 5.0 by Joe1212 Dirty Ashtray Room
While I understand that the hotel was completely booked, I was given a smoking room which smelled like a dirty ashtray. This is completely unacceptable to me, since I booked my room several days in advance and never asked for a smoking room. I was so nauseated by the smell of the room, and sheets, that I barely got two hours of sleep. Additionally, the high-speed internet was extremely slow and I got disconnected several times, causing me to loose schoolwork while taking online classes. After returning home, my cloth and luggage reeked of smoke so much that my spouse had to wash all of my cloth and made me put my luggage in the garage to air-out. Definitely going to choose another hotel during my next trip to O'Fallon.
June 20, 2016
Rated 2.0 out of 5.0 by MS. ABSHIRE STAY JUNE 13 SHILOH IL
PLEASE SEE COMMENTS ABOUT NOT RECEIVING AMENITY POINTS
June 17, 2016
Rated 5.0 out of 5.0 by WendyS1969 Great hotel
Very clean and the staff is accommodating and friendly.
June 16, 2016
Rated 5.0 out of 5.0 by Simply 65 Comfortable and relaxing
Very conveniently located for our purposes and very relaxing. staff friendly and helpful.
June 13, 2016
Rated 5.0 out of 5.0 by Obie75 Very clean and helpful staff
We stayed 1 night here. We requested a handicap room. Was a very nice, clean room. The staff was very helpful. We had a tv remote that wouldn't work but they fixed that right away. Will stay here again.
June 12, 2016
Rated 5.0 out of 5.0 by murreyew1103 Great Location and Overall wonderful Service
This Holiday Inn was very clean, quiet and had a wonderful staff that went out of their way to make sure we were satisfied with our stay. Kids enjoyed the swimming area and the breakfast choices were perfect. GREAT PLACE TO STAY
June 8, 2016
Rated 1.0 out of 5.0 by Verified Reviewer The staff here is awful, charged my personal card even though I had a CC authorization form
The only reason I am writing a bad review is because the staff here really made me angry and made promises they did not deliver on. Just today I checked in on my IHG reward points and they did not actually credit me the points they promised for the "inconvenience" of charging my personal CC during my stay which caused some other financial issues on my end.
I have alot of choices to pick when I travel and because of this incident I doubt I will be staying at IHG hotels in the future.
May 23, 2016