English
O'fallon/Shiloh
Book online or call:
1 800 972 3145
|
Hotel Contact Information
Hotel Front Desk: 1-618-6320400
Hotel Fax: 1-618-6329400
Hotel Fax: 1-618-6329400
Rated 4.2 out of 5 by 18
reviewers.
Rated 2.0 out of 5.0 by Tina2 Night Desk Clerk Rude and Inefficient
As a premium elite member I was sorely disappointed with this visit. The night desk clerk was slow and sometimes the front was abandoned for thirty minutes at a time. I asked for a late check out. He originally told me no however when I mentioned the premium elite status he relented for 2 hours. A friend who went to the desk later was given immediate late check out and for a longer period than I even though they were not priority club members. Also I asked him to use a prepaid credit mentioning that I knew it was forty short and I would pay the rest with cash. He said it was declined, however when I called about the card they said it was fine it was that the clerk had entered the total amount instead of the $200 that was on the card. I could go on and on about this gentleman but I'm sure you heard enough. Probably will never return to this location.
May 10, 2013
Rated 4.0 out of 5.0 by Cate13 Great bed, slept well.
Good value and I really appreciate having a fridge in the room, even though I was there only one night. I always enjoy the breakfast and especially the cinnamon rolls. I think this was my third stay at this HI Express. It's my first choice when I am in the area.
My only complaint is that I was not greeted as a Priority Club member.
May 2, 2013
Rated 3.0 out of 5.0 by Dennie cclean room
As a priority club member we normally receive a welcome package at all Holiday Express inns that we have stayed at,but i was told that they didn't have any made up. I went to the desk later on and was told the same thing. Then at breakfast they didn't have any cream for coffee and all coffee jugs was empty except for one. Asked for cream and had to wait for them to empty garbage cans. No hard boiled eggs and no freash fruit. The room was great and quite. I stay at Holiday Inns for the discount and points and breakfast . Was not treated like a club member.
May 2, 2013
Rated 4.0 out of 5.0 by Leo10 Ok place to stay for one night
Place was clean, breakfast was good would stay for a night again.Area was busy and our room was on the interstate side so a little noisy. AC was a little noisy and could use some work. Could use new pillows and light in bathroom could be better per my wife. Overall a decent stay, we are a fan of Holiday Inn Express for the cost.
April 25, 2013
Rated 5.0 out of 5.0 by Birdie13 Great service, breakfast & accomodations
We were concerned when we arrived and found a great number of teen age soccer players on the property. We didn't hear a sound all night. The breakfast was also very good & the service and staff were very good.
April 19, 2013
Rated 3.0 out of 5.0 by Robyz Average stay
Beds were hard.
Pool water was very cloudy , so I assume it wasn't clean.
Breakfast was good.
March 26, 2013
Rated 5.0 out of 5.0 by RichV GREAT STAFF AND COMFORTABLE ROOM
The General Manager checked me in and was very professional. I asked why the room rate was higher than my visit a month ago and she explained that the spring rates had kicked in. Her answer was acceptable to me. I received a nice surprise when I got the final bill and noticed she had taken $8 off the room rate. Not a lot of money but it was the thought that counts - she listened to my concern and did something about it.
The dinner buffet was limited but was a welcome sight after a long drive to the hotel. The breakfast selections include hot food and it was better than having to sit in a restaurant.
Great experience and would definitely stay here again.
March 14, 2013
Rated 5.0 out of 5.0 by HappySleeper Convenient Location
This was my first stay at this location. The hotel was in great shape and clean. I loved the location of the hotel, close to restaurants and shopping. I would certainly stay there again.
February 18, 2013
