Rated 4.1 out of 5 by 221
Rated 5.0 out of 5.0 by travelers5 Great family hotel!
Enjoy having the double queen plus sofa sleeper for group of 5! Have stayed here for several years while visiting relatives. Only disappointment this year was to see the hot tub drained and closed. All staff are very friendly and helpful. Breakfast room is inviting gathering place at all times of day. Great hotel location at edge of outdoor mall - places to eat and shop. Hoping to see hot tub re-opened in future!
July 27, 2015
Rated 2.0 out of 5.0 by Cunnic57 Unsupervised Children
Numerous unsupervised children in the patio area prevented me from enjoying the evening.
July 27, 2015
Rated 3.0 out of 5.0 by Holyrit Confusion and Delay
Rooms were not ready at 4:15. We were told to sit in the common room until 5:30 pm. We had 2 rooms one of which was supposed to have two beds. We were so tired after a long journey and the wait for our rooms that we simply accepted the one bed room for two people.
Check in was slow: only one staff person. One hour later there was still one, a trainee. People were backed up trying to check-in.
There was a management problem that day when the occupancy was full-up. Too bad, otherwise it us a nice hotel. Sharon, the breakfast manager, kept things stocked well and provided a warmth of hospitality that was missing at check-in.
July 24, 2015
Rated 3.0 out of 5.0 by PGANash Dated
The staff was very nice, however the peeling wallpaper and water damage I. The bathroom was not attractive. The bed was also not comfortable. This hotel could use a remodel...
July 21, 2015
Rated 5.0 out of 5.0 by Remington1 wonderful staff and great food
We loved our stay here. The staff were friendly, food was great and the service was exceptional. Being hundreds of miles away from home, it is never easy to sleep but we were able to get plenty of rest with the comfortable beds and relaxing atmosphere.
July 20, 2015
Rated 2.0 out of 5.0 by michaeljk Ask if they are going to stick you with a smoking room
I arrived late so the only room available was a smoking room. It was too late to switch hotels so I was stuck with a room that smelled like a 70s bowling alley
July 20, 2015
Rated 5.0 out of 5.0 by Newspaper guy Excellent place to stay
Staff was friendly and efficient, hotel and room was clean and well-kept; internet access was adequate; location of hotel was very good.
July 19, 2015
Rated 5.0 out of 5.0 by Texas Grandpa Friendly Staff
I made a mistake on making my reservation for a certain rate on IHG website. I got a telephone message from staff prior to arrival letting me know and switching my rate to the proper rate. At check in the staff (one was being trained by a more experienced desk clerk) informed me of this in a very nice way. No problems and no delay with checking in. We enjoyed the breakfast as well, especially our 7 year old grand daughter who appreciated her "chocolate milk" being offered. My IHG rewards points were promptly credited as well.
July 18, 2015