Rated 4.2 out of 5 by 323
Rated 1.0 out of 5.0 by Verified Reviewer The staff here is awful, charged my personal card even though I had a CC authorization form
The only reason I am writing a bad review is because the staff here really made me angry and made promises they did not deliver on. Just today I checked in on my IHG reward points and they did not actually credit me the points they promised for the "inconvenience" of charging my personal CC during my stay which caused some other financial issues on my end.
I have alot of choices to pick when I travel and because of this incident I doubt I will be staying at IHG hotels in the future.
May 23, 2016
Rated 5.0 out of 5.0 by Petes65 Friendly staff, comforable room.
Staff was very helpful with questions and engaging. Room was clean and comfortable.
May 23, 2016
Rated 5.0 out of 5.0 by Bahamian T. Great Service
I truly enjoyed my stay at this hotel. The service was great by the hotel staff. They demonstrated professionalism and genuine concern for the well being of their customers. Excellent choice and the location is great for shopping.
May 18, 2016
Rated 5.0 out of 5.0 by Auto Pilot Great Stay
Very conveniently located for our purposes and very relaxing.
May 11, 2016
Rated 5.0 out of 5.0 by Rae2016 Great Breakfast
My kids and I stayed for an overnight visit. The breakfast was wonderful. They have this pancake machine that makes fresh hot pancakes. And they have bacon on the bar which is very important to our family. However, the pool could have used a good cleaning. The water was murky, but not so bad we wouldn't swim in it.
May 11, 2016
Rated 5.0 out of 5.0 by E0017012 O'fallon/Shilo
I have never stayed here before but would definitely recommend it. The desk clerk (Johnna) recognized me several times for being a Platinum Elite member. She upgraded my room and all was quiet. The food was great as usual and everyone was friendly and seemed pretty cheery. All in all this was a great place to stay and I will more than likely use it again.
May 9, 2016
Rated 5.0 out of 5.0 by Chief CW2 Great place to stay
We were in California to attend a friends wedding and reception. We stayed a few extra days to enjoy scenic California. The hotel acomidations were outstanding. We were very pleased with all of the staff at the hotel in Shilo. We enjoy our stay.
May 4, 2016
Rated 5.0 out of 5.0 by IowaBowlingMom Great place to stay!!
I've stayed here in the past when I needed to come to the area for business. It's a WONDERFUL place to stay! The staff are very friendly and will accommodate your needs when asked. The hot breakfast every morning was delicious. This hotel is located in a great shopping area and is very close to a lot of attractions. I really enjoyed my stay!!
April 26, 2016