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Rated 3.9 out of 5 by 111 reviewers.
Rated 3.0 out of 5.0 by Good bed Couch was dated and uncomfortable. The toilet had severe air in the line sand "screeched" when flushed and the tub drain was broken which kept the water from draining. It took over 30 minutes. It also appeared that most of the furniture seemed dated. September 29, 2013
Rated 5.0 out of 5.0 by STAY HERE I've stayed here several times and will do so again. Staff is excellent and really interested in customers. September 27, 2013
Rated 4.0 out of 5.0 by Great breakfast A large choice of food, although the pan cake maker was out of order. The only other thing the toilet in the room was not clean. September 26, 2013
Rated 3.0 out of 5.0 by Staff was great but beds needed to be replaced bad, wore out! Property was very clean but beds were in need of replacement. Staff was very accomidating. September 23, 2013
Rated 5.0 out of 5.0 by A very comfortable stay. Inn was very clean and made you feel comfortable from time we pulled onto the property. The room was perfect and the dining area was very clean. The service staff was very polite.The food was fresh and very tasty, Great way to start the day and a long trip towards Colorado. September 9, 2013
Rated 2.0 out of 5.0 by Linens I was very displeased with the strong body odor permeating on the bedding and the towels. August 31, 2013
Rated 3.0 out of 5.0 by Hotel Needs and Update The beds are old and worn out. Breakfast items average to below. The hotel needs updating. August 22, 2013
Rated 5.0 out of 5.0 by was very comfort and all the staff members were very friendly very cheap compare to other hotels and very convenience .. very good and varities of breakfast and great atmosphere with the friendly staffs. i really loved it August 21, 2013
Rated 4.0 out of 5.0 by Great location. Nice breakfast We had a very nice stay here, the room was quiet and the bed comfortable. The breakfast was good and the attendants on both mornings did a great job of keeping everything stocked and clean. The staff was friendly and helpful. The only downside was that the bathroom was in need of some repairs, a loose faucet and some loose trim around the tub base due to water over the years. Both minor issues. August 20, 2013
Rated 4.0 out of 5.0 by Very convenient and comfortable Enjoyed our stay. Very comfortable with the best breakfast selection I've seen. Only issue was with the wi Fi. They definitely need to upgrade their set up. August 18, 2013
Rated 3.0 out of 5.0 by Business Center is not upto the mark The computer in business has been a disaster on many occasions with very very slow surfing - which became a perennial problem at one point. I do not know (I am not an IT person) whether it was due to some virus or what. Another issue was a totally not- user-friendly scanner and there was n o easy way to scan a document. Overall, for business work, this might not be the best scenario! August 11, 2013
Rated 1.0 out of 5.0 by Worst one yet This was not an experience that we are used to having. It was a real disappointment. The service was poor. The bed was uncomfortable. And the whole building had a terrible odor that have us a headache. August 3, 2013
Rated 3.0 out of 5.0 by Friendly staff & nice hotel, but need to upgrade facility/services This is a great location, nice hotel, and a friendly staff. We were somewhat disappointed to find that although we had registered for 5, the room was set up for 3 - we had to get more towels and sofa sleeper sheets. Our biggest disappointment was slowness of drain - when showering, you ended up standing in inches of water. This water took time to drain then before next person could shower. There was a good response with drain cleaner, but it didn't solve the problem. Also found unattended & loud kids in pool. No sign to keep kids out of whirlpool, with some families using it as kiddy pool. Would have been nice to have an adult-only swim hour at end of day, like some hotels offer. Overall though we would probably stay again. Queen suites are nicely sized and staff is very friendly. Pool and whirlpool are inviting. Breakfast room is great place for family to gather. We appreciated an extra hour extension to our checkout time. August 2, 2013
Rated 3.0 out of 5.0 by Needs Some Work This is not a terrible hotel, it just reminds me of one that the owners don't want to reinvest money into. The biggest issue was the quality of the mattresses. These were well passed their prime and needed to be replaced. In our room, the side of the mattress had completely broken down. In addition, there were just a lot of little things that need to be fixed, like the wall coverings in the elevator had pieces missing. It really wouldn't take much to get this hotel up to snuff, but again it reminds me of a hotel where the owners want to make money without reinvesting in the property. July 29, 2013
Rated 2.0 out of 5.0 by H I Express seems to always disappoint me... This is the third and last time I stay at a Holiday Inn Express as they always seem to disappoint. Here is a brief summary this time. - At check-in the clerk failed to recognize me as a rewards member or to let me know about some of the hotel perks like the free snack night. (found this out as they were taking the free food away...) - At check-in I specifically asked that I have a room with wired internet as per my company policy, that is all we are allowed to use for our work computers. The clerk assured me that my room had a wall jack however, the next day I found out she was wrong. Only a few of their rooms are wired. The only way I could have a wired room was to relocate to a smaller room, which I refused to do. I ended up having to use their business centers internet connection to upload/download my daily work. Very inconvenient.... - Stayed for 12 days, I only received a paper at my door two random days instead of daily like I do at other IHG hotels. - Hotel was noisy, I heard every person (especially children) moving through the place. - Room was not very clean. Found food splattered in the refrigerator and on the desk chair, there were cobwebs in the corners, candy wrappers on the floor and on the tables, both the trash cans in the room were not emptied when I checked-in, bathroom vent was very dusty, and there were bits of scotch tape all over the walls like someone hung birthday decorations up at one time... (I did not leave a housekeeping tip due to this) - Had 2 burned out light bulbs in the room when I checked-in. - Wallpaper in the room was peeling and partially held up with thumb tacks. - Couch/sofa bed was beat up so bad that the cushions fell through it when you sat on it. I repaired it myself so that I could at least sit on it but it was still rather uncomfortable. - Room is poorly laid out. The desk and chair are right in front of the A/C unit. If you're working at the desk the cold A/C is blowing right on the side of your head and body. - 2 TVs within 6 feet of one another, one remote... just dumb. Turn on one, the other comes on too. - Their idea of a suite is to remove one bed and replace it with a (worn out) sofa bed... Sorry, that is not a suite in my book. - Good location, close to the highway and a shopping center with several places to eat or pick up needed items. - At check-out the clerk did not ask how the room was or if I enjoyed my stay. My bill was not correct and the clerk was not sure how to fix it so she had to ask the Manager. The Manager came over and fixed the bill however, she seemed annoyed and huffy at having to do this. The Manager also neglected to ask if my stay was okay... Overall a disappointment, will not stay here again if I am in the area. Might be okay for quick nights sleep when passing through and in a pinch, but if housekeeping is missing cobwebs, candy wrappers, and not emptying trash cans, etc... I have to wonder what else they are not doing. And no I did not mention the poor housekeeping while I was there as I know better... July 29, 2013
Rated 5.0 out of 5.0 by Great place to stay I stay here as often as possible. Sadly, they were booked for two days of my stay, necessitating trying a nearby facility. BAD! I was delighted when I was able to get into a room at H.I.E. July 25, 2013
Rated 5.0 out of 5.0 by Great experience Stayed at this location for event that was 35 miles away. Glad we stayed staff very friendly, hotel clean and access to roads, stores and resturants very convenient. July 23, 2013
Rated 5.0 out of 5.0 by Nice stay in spite of Mother Nature Although Mother Nature was stormy and rainy, our stay here was calm and soothing. We enjoyed a variation each day on the hot breakfast and alway had a great variety of choices for side items. Enjoyed a morning swim and workout each day and the facilities were well maintained and clean. The staff was friendly and always had an answer for any questions. July 2, 2013
Rated 5.0 out of 5.0 by Excellent Service The service recieved for the staff was exceptional and geniune. The room was clean and comfortable. June 25, 2013
Rated 5.0 out of 5.0 by Evening snacks, great beakfast, great room! I really enjoyed my stay at this hotel. The staff was friendly and helpful. There were snacks in the evening and a good breakfast in the morning. Great room, clean, fresh, modern. Quick drive to the St. Louis airport; this property really met my expectations June 17, 2013
Rated 5.0 out of 5.0 by Always Consistent. Once again we made the right choice by staying at a Holiday Inn Express. The staff was very friendly and made you feel welcome. Would highly recommend this hotel. June 12, 2013
Rated 5.0 out of 5.0 by AWESOME! We had a 3 day and it was awesome! The Best Holiday Inn Express that we have ever stayed in! June 10, 2013
Rated 5.0 out of 5.0 by Always greeted with a smile at this hotel and the manager is the best in the business I find this hotel to be one of the best that I stay at and am a platinum member for over 12 years May 28, 2013
Rated 5.0 out of 5.0 by Great bed, service, food, shower, everything. The two managers I had the pleasure of talking with, day and night shift wre amazing. This is an outstanding establishment, ran very well. May 28, 2013
Rated 4.0 out of 5.0 by the staff went put off the way to make sure i was happy Even though I had issues the staff made sure I was happy from the have a good day to smiles May 20, 2013
Rated 2.0 out of 5.0 by Night Desk Clerk Rude and Inefficient As a premium elite member I was sorely disappointed with this visit. The night desk clerk was slow and sometimes the front was abandoned for thirty minutes at a time. I asked for a late check out. He originally told me no however when I mentioned the premium elite status he relented for 2 hours. A friend who went to the desk later was given immediate late check out and for a longer period than I even though they were not priority club members. Also I asked him to use a prepaid credit mentioning that I knew it was forty short and I would pay the rest with cash. He said it was declined, however when I called about the card they said it was fine it was that the clerk had entered the total amount instead of the $200 that was on the card. I could go on and on about this gentleman but I'm sure you heard enough. Probably will never return to this location. May 10, 2013
Rated 4.0 out of 5.0 by Great bed, slept well. Good value and I really appreciate having a fridge in the room, even though I was there only one night. I always enjoy the breakfast and especially the cinnamon rolls. I think this was my third stay at this HI Express. It's my first choice when I am in the area. My only complaint is that I was not greeted as a Priority Club member. May 2, 2013
Rated 3.0 out of 5.0 by cclean room As a priority club member we normally receive a welcome package at all Holiday Express inns that we have stayed at,but i was told that they didn't have any made up. I went to the desk later on and was told the same thing. Then at breakfast they didn't have any cream for coffee and all coffee jugs was empty except for one. Asked for cream and had to wait for them to empty garbage cans. No hard boiled eggs and no freash fruit. The room was great and quite. I stay at Holiday Inns for the discount and points and breakfast . Was not treated like a club member. May 2, 2013
Rated 4.0 out of 5.0 by Ok place to stay for one night Place was clean, breakfast was good would stay for a night again.Area was busy and our room was on the interstate side so a little noisy. AC was a little noisy and could use some work. Could use new pillows and light in bathroom could be better per my wife. Overall a decent stay, we are a fan of Holiday Inn Express for the cost. April 25, 2013
Rated 5.0 out of 5.0 by Great service, breakfast & accomodations We were concerned when we arrived and found a great number of teen age soccer players on the property. We didn't hear a sound all night. The breakfast was also very good & the service and staff were very good. April 19, 2013
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