Rated 3.6 out of 5 by 42
Rated 4.0 out of 5.0 by lewrich27 Unwanted room upgrade
I normally do not write reviews, however, I am making an exception. I made a reservation a few days ahead for a room with 2 queen beds. The reason we were staying there was because of major eye surgery at a near by hospital. It was after mid-night when arrived. As far as I know the room upgrade was not made known to us until will opened the door of the room. The room was booked for a specific reason by me and changed or "upgraded" by management to a king suite. My wife got no real satisfaction when questioning management about this. Besides, she had to go back to the lobby because the phone would not connect to the front desk. Oh, the surprise if two big burly guys had reserved that room, the upgrade made, WITHOUT their knowledge. Under most circumstances the upgrade would be fine, but in this case, it WAS NOT!!!!!
December 8, 2013
Rated 5.0 out of 5.0 by RB410 a most pleasant group of employees
I cannot remember the last time every single person that worked in any one place was as courteous and pleasant as the goup of people I saw at this hotel.
I would not hesitate to stay here again.
November 27, 2013
Rated 5.0 out of 5.0 by Terry777 Great staff and clean rooms
Staff was courteous and friendly. Room and entire facility was very clean
November 18, 2013
Rated 5.0 out of 5.0 by Vickieo1 Great hotel
I greatly enjoyed my stay here. Everyone is very nice and wonderful. They have great customer service.
November 18, 2013
Rated 5.0 out of 5.0 by jgabe31 Great Service
The customer service is excellent. I stay at this hotel every time I come into Shreveport which is 3 to 4 times a month, and I will not stay anywhere else. The front desk employees are always friendly and make you feel at home. I would recommend this hotel to anyone.
November 9, 2013
Rated 5.0 out of 5.0 by Lindsey12 Great Service
I enjoyed my stay at this Holiday Inn. I was particularly pleased with the service I received. Tasheena and Beverly were extremely courteous and helpful. I really appreciated all that they did to accommodate my family. It's service like this that will keep me coming back to this hotel. Thank you for a wonderful stay.
November 6, 2013
Rated 5.0 out of 5.0 by K6913 Excellent Customer Service
The entire staff's attitude and customer service was AWESOME!!! When checking in I immediately felt welcomed. The staff at the front desk was anticipating my arrival and made checking in a fast and pleasant experience! I can not emphasize enough how friendly and AWESOME the staff was during my stay.
October 30, 2013
Rated 5.0 out of 5.0 by Cosmom54 Friendly Staff
The staff during my stay was excellent! The breakfast staff was very helpful and friendly will come back again.
October 25, 2013