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Rated 4.3 out of 5 by 142 reviewers.
Rated 4.0 out of 5.0 by Very good staff and breakfast. I think the staff were great, and the breakfast was one of the best I've ever had at a hotel. We were close to the interstate but we never heard anything. The swimming pool looked nice but it was too cold outside to swim. The only problem I had was a strange smell in the room. It smelled like someone spilled water or something and the carpet turned sour. I think it needs a thorough steam cleaning. It also has a strange driveway and parking lot. The front door is in what would normally be the back of the parking lot. October 29, 2014
Rated 5.0 out of 5.0 by Pleasing Property Stopped at this property without reservations. Desk staff was warm and friendly and did everything to accommodate my requests. Room was impeccable, well kept, and you could tell housekeeping took their duties seriously. This room had a jacuzzi which worked perfectly and well needed after a long day of driving. I would recommend this property as a priority place to stay. October 26, 2014
Rated 2.0 out of 5.0 by Terrible service No one at front desk upon arrival; check-in process was long; not greeted as rewards member or offered anything. Check out was no better, just not friendly or customer focused. October 24, 2014
Rated 5.0 out of 5.0 by My stay Great place to stay if you dont want to stay downtown or in the casinos. Close to to highway and clean place to stay. October 22, 2014
Rated 4.0 out of 5.0 by NIce Stay -- Friendly Staff Stay was for business and the team was very accommodating for an early check-in. Clean room and friendly staff made the stay a nice one. October 20, 2014
Rated 5.0 out of 5.0 by Great Service Great travel hotel. Great hotel for government hotel. Easy location to I20. Close to airport, but no airport traffic. October 18, 2014
Rated 5.0 out of 5.0 by Nice Hotel This Hotel was nice, it was a little older, but it was clean and the staff was EXCELLENT. A hot breakfast was available in the lobby. The rooms were clean and comfortable. October 14, 2014
Rated 5.0 out of 5.0 by breakfast choices I have already commented on a HIE that we stayed at in Louisiana about the quality of the sausage gravy. Same provider, poor quality. No comment made about rewards membership. October 13, 2014
Rated 1.0 out of 5.0 by Worst HIE Experience EVER! We stayed at this hotel because it was close to the hospital we needed to visit the next day. When we arrived no one was at the front desk. I called the number on the sign to say that I was at the front desk. The clerk was not friendly and told me he was changing a light bulb. When he did show up he took about 30 seconds to check me in. Never asked me what I would like for my Platinum member reward. Unfortunately, our experience goes down from there. The room had a strong musty smell when we entered. The AC was off and it took almost an hour to cool the room down. The mattresses were old and extremely worn. The edges of the mattress were hard and stood up higher than the rest of the bed. The only mirror in the room was in the bath room. We left before breakfast. No one was at the front desk. All in all, this is by far the WORST HIE I have ever stayed in. If we have to visit WK hospital in the future I will definitely book another hotel. October 10, 2014
Rated 5.0 out of 5.0 by Good stay after long drive drove through texas in one day and was greeted well by this hotel. Clean room. Good staff. Waffle house next door. Can't get better than that after a long day. October 7, 2014
Rated 5.0 out of 5.0 by Great hotel for business travelers! The room was clean, the staff was friendly and attentive, and the fresh, hot breakfast was a tasty way to start my day. I would definitely stay here again. September 29, 2014
Rated 4.0 out of 5.0 by Beautiful Hotel and great service This is one of the nicest HIExp hotels we have stayed in and the staff and service was excellent. However, I do not understand why anyone would build a hotel in that location. Almost no restaurants nearby, on a noisy freeway and the air smelled of a feed lot, or dairy farm. September 16, 2014
Rated 2.0 out of 5.0 by It Could Have Been Better I stayed at this hotel for the first time in early September 2014. During the stay the hotel had to shut off the water to the room during the day. I suppose for maintenance. Well, after they turned the water back on by ~6:00 PM, I notice there was no running water in the bathroom sink. I left the faucet on for a while thinking it just needed to clear the air from the pipes, but by the next morning I still did not have any running water at the sink. I could not prepare normally and had to use the tub to shave, wash my face and brush my teeth. In addition to that, and even though I had a non-smoking room, the room occasionally filled with the smell of cigarettes since some rooms nearby are approved for smoking. Lastly, there was plenty of noise from the highway to keep me disturbed through the night. My stay was not the worst, but it could have been better. September 8, 2014
Rated 5.0 out of 5.0 by A Great Place To Stay This is the third time I've stayed in this hotel, and I enjoyed it as much this last time as I did the first time; the staff has always been courteous and professional, the room clean and even though it is a hotel, gave a "homey" feeling. The beds are comfortable, but no matter what I still missed my Sleep Number! With that said, the beds are pretty darn comfortable. The breakfast area was clean, well stocked and constantly monitored for freshness and to ensure it was properly stocked. Access to/from the interstate highway was great, and although I was driving, the airport was nearby would seem to be a plus for an air traveler. September 6, 2014
Rated 5.0 out of 5.0 by Great Hotel This hotel was great. I loved my entire stay at the hotel. The jacuzzi tub was the BEST! The jacuzzi tub in our room was large enough for me and m husband and he's 6'5. September 5, 2014
Rated 5.0 out of 5.0 by GREAT SERVICES I really enjoy the services at the IHE and looking forward to vist another IHE. August 27, 2014
Rated 4.0 out of 5.0 by great breakfast I always stay at Holiday Inn Express because it is consistently a great stay. Breakfast is excellent August 25, 2014
Rated 5.0 out of 5.0 by On my favorites Customer Service was great. Price was awesome. This hotel remains on my favorites.... August 25, 2014
Rated 4.0 out of 5.0 by The Stay Hotel was typical of Holiday Inn Express. However, it is located in a bad part of town and in a depressed area. Also, much of the furniture in the public places is very worn... holes in chair covers, etc. The place was clean with easy access to the interstate. August 19, 2014
Rated 5.0 out of 5.0 by Clean & Comfy This property is very clean & comfortable. Management and staff were great. Hotel is located in a industrial area utter than that no complaints. August 19, 2014
Rated 5.0 out of 5.0 by great stay Quick and smooth xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx August 19, 2014
Rated 4.0 out of 5.0 by Noise My room was next door to a room that had a church service at night. The music and service was loud and until 10.00 pm I could not get to sleep Tuesday night. August 18, 2014
Rated 5.0 out of 5.0 by great staff and very clean my stay in Shreveport at your hotel was very nice rooms were clean and the staff was very friendly would recommend staying at this hotel if you are staying in the area August 14, 2014
Rated 5.0 out of 5.0 by great after a long drive great service and friendly first contact person .its nice to get a full breakfast, instead a tradition continental breakfast. great location easy acess to freeway or interstate as well as gas station not far from the airport. thank you August 13, 2014
Rated 4.0 out of 5.0 by Nice good price There should be NO smoking in any rooms as I had to take a smoking room as the last results and we left early because of this, August 13, 2014
Rated 4.0 out of 5.0 by Room prep I stayed 3 nights and there were no tissues and one of the 3 mornings there wasn't a pouch of regular coffee. July 29, 2014
Rated 5.0 out of 5.0 by Great experience During our visit, we experienced a clean comfortable room, a good breakfast with multiple selections, the staff were friendly and helpful as well. We would stay again if/when in the Shreveport area. July 24, 2014
Rated 4.0 out of 5.0 by July 12-13 stay As a Priority Club member I usually receive some little amenity ie bottled water, bag of cookies, etc. during this stay and when I stayed there on 6/25-6/26/2014 and again on 7/12-13, I was offered nothing? I had to ask for towels, washcloths, soap,etc as there was insufficient in the room. I booked for 2 adults/ 2 children and there were only 2 towels, clothes and NO soap, etc. I had to go down to pick up the towels, etc because I was told he was there by himself, but I waited a good 5 minutes to get them because he was visiting in the back with another staff member? I stay at this facility at least twice a year and was a bit disappointed this year. On the plus side, the desk person, Ian, was very helpful in giving us suggestions for restaurants and when the dog in the room next to us began barking continually, he quickly changed our room, of course we had the same problem with not enough towels, etc in the room. I will probably stay there again next year, but would also be open to looking at my options. I usually always stay at Holiday Inn Expresses. July 16, 2014
Rated 3.0 out of 5.0 by Comfortable bed but internet spotty Stayed at this location twice and the wifi seemed to be better the first time we stayed but this time it was not available or spotty. We liked the staff and everything else about this location. July 16, 2014
Rated 5.0 out of 5.0 by Great service and comfortable rooms Would highly recommend this hotel in the Shreveport area. Ease of access to interstate and ease of access to downtown. July 11, 2014
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