Rated 4.3 out of 5 by 54
Rated 5.0 out of 5.0 Awesome
Very clean and staff is friendly. Wil comeback again
September 21, 2013
Rated 1.0 out of 5.0 by Brad77 Dirty rooms
A nice hotel overall, but this is the second time I've stayed at this particular hotel and both times I've noticed that the rooms are not clean. Visible dirt was all over the floors and in the corners and hairspray was clumped up on the bathroom door. Also the room had a musk smell to it that was not pleasant at all.
September 21, 2013
Rated 2.0 out of 5.0 by Sweetea Comfortable bed.
Room/bathroom not so clean and had an aweful odor in room even with the a/c on.. Bed was comfortable. Front desk approachable. Housekeeping was rude. I requested for a later check out and front desk forgot to put me on their list for late check out as requested when I checked in. (First time I ever requested this as an IHG member) So the housekeeping staff member called me and asked me "When are you gonna get out?" This was far beyond what I have ever experienced at any hotel. Great location, nice grounds, and lobby comfortable.
September 17, 2013
Rated 4.0 out of 5.0 by MamaOfBoys Great hotel, convenient location to airport, highway
We enjoyed our visit to this Holiday Inn. It was very nice for a mid-priced hotel. The room was new, quiet, and clean. The front desk staff was very helpful. Our only complaint would be that the room was very humid and running the AC didn't seem to help.
September 4, 2013
Rated 1.0 out of 5.0 by BobT71 Required 3 rooms to get decent 1
!st room smelled of cigaret smoke
2nd room unable to connect to internet
3rd rook was ok
September 2, 2013
Rated 2.0 out of 5.0 by Henson Needs updating!
Beds were wore out, carpet dirty in room, room smelled musty and bulbs out in shower. Staff was great!
September 1, 2013
Rated 5.0 out of 5.0 by Nanaofseven Great Stay!
I had to stop at the last minute and chose this hotel for the location. I arrived late at night and as a result missed breakfast the next morning. I am diabetic and informed the staff about having overslept through breakfast. They were very understanding and went out of there way to provide me a balanced breakfast in spite of the time. Miss Rambo and Ian were able to assist me and went above and beyond in providing excellent customer service! I am very thankful that they addressed my concern with positive attitudes, without hesitation. Thanks again!
September 1, 2013
Rated 5.0 out of 5.0 by nickkcin smoKING!!! YEA!!!!
thanks for the smoking room - really nice not having to go outside
August 21, 2013
Rated 5.0 out of 5.0 by PeeWee23 Great Service !
I had booked room for my "shawty" there in Shreveport at this location at two different times. First was for relaxation and most recent for personal reasons. She informed me that staff was very nice and the rooms were clean and comfortable. The first visit she stayed for over a week in rom with jacuzzi. he informed me that the bed was extremely comfortable and she had gotten much needed rest while at the hotel. She loves to swim and the pool was nice also. Thank you for your continued outstanding service. My friend will be seeing you guys again in the near future.!
August 13, 2013
Rated 5.0 out of 5.0 by SF31 Great Customer Service
Called for availability as we arrived in Shreveport, just too tired to continue driving to our destination. They had a non-smoking king room, gave them our CC# to hold it and arrived at the hotel 15 minutes later. Greeted by very friendly lady at front desk. Check in was a breeze. Goodies bags were waiting on us (Club Members). Our room on the 3rd floor did have a non-smoking sign by the door but the room smelled like old musty cigarette smoke (probably used to be a smoking room and you can never get rid of that smell in the carpet and drapes), the bathroom light made a very loud buzzing sound when turned on and the bed/sheets appeared to not be fresh. We called the front desk to see if housekeeping could come change the linens and bring room spray. We were too tired to complain but just wanted a clean bed. Within 2 minutes a person from the front desk was at our room with keys to another room and apologized for the inconvenience . We went down the hall to a new room to discover they had upgraded us to a King Suite - it was huge, clean, and did not smell of smoke in the least. We had a great nights sleep. Staff was so friendly and immediately addressed our needs. We will definitely stay here again. Thanks for taking care of us!
August 12, 2013
Rated 5.0 out of 5.0 by Mbrady5250 Pleasant Expeirence
My over all stay was 9 stars treatment .(Excellent) The lady at the desk was very nice and helpful with information, The staff was very nice was walking down the hall both arms loaded and the lady asked if she could help me. I didn't need the help but it was a very nice gesture I told her Thank You and went on. The Hotel was very clean from the parking lot to the rooms and bathrooms. I would highly recommend this Hotel to anyone.
August 12, 2013
Rated 2.0 out of 5.0 by DrBattle I stayed in 2 other ING properties during the same week. This one was the worst.
Ice machine not working on floor assigned to, front desk staff was a bit rude. Maybe he thought the sarcasm was cut but after traveling all day it was not appreciated
August 10, 2013
Rated 5.0 out of 5.0 by Shawn87 loved the jacuzzi suite and comfy bed
I was able to relax and enjoy a great breakfast. Breakfast provided options and not just cereal and yogurt. The room was spotless and very cold like i like it.
August 2, 2013
Rated 5.0 out of 5.0 by lowrider47 Was disappoted with matters sunk in the middle
Have stayed in a lot of rooms and this matteres was horrible.
July 30, 2013
Rated 1.0 out of 5.0 by TxSunflower No hot water!
Too bad the hot water was not available in our room! I ran and ran the water in the shower... moved the nozzle all around and NEVER got a drop of hot water. Never got hot water in the sink, either. Was charged way too much not to have this convience in our room. Will never stay at a HIE again. But the maintenance person got hot water right away! LOL!!! Must have flipped a switch on the way up to our room!
July 24, 2013
Rated 5.0 out of 5.0 by Godzilla Enjoyable evening
The staff provided a very nice evening snack with chips/dips and drinks.
July 23, 2013
Rated 3.0 out of 5.0 by desertdeb Average Holiday Inn Express
We had no "real" problems, but the staff (overall) was not as friendly or helpful as other Holiday Inn Express experiences. Our room did not have a tissues box but the room was clean and well stocked otherwise. The breakfast buffet had very little fresh fruit and we had to ask for bananas. The person overseeing the breakfast area was not very friendly. The walls were quite thin and the rooms toward the highway were quite noisy.
July 13, 2013
Rated 5.0 out of 5.0 by 1thrifty GREAT CUSTOMER SERVICE AT ITS BEST
We really enjoyed our stay the Night desk clerk was very friendly and always ready to assist with me and my family when ever we needed him
July 9, 2013
Rated 5.0 out of 5.0 by djmikeymike01 Excellent Staff
This place was really nice and CLEAN!!! The staff was very friendly and accomadating. The breakfast was so good!!
July 6, 2013
Rated 5.0 out of 5.0 by punken Nice hotel
Our experience at this hotel was a good one. I would recommend this hotel. The hotel was very clean. The breakfast area was clean and offered a nice variety of items. The pool area was very nice. The only two negatives were 1) no water pressure at our bathroom sink. Literally, it was only a trickle. The bathroom, however, was beautiful and very clean. 2) we were unable to print out the directions to our next destination from the business area because the ink cartridge was empty in the printer, and the front desk attendant said that she didn't know when it would be in. But, in my opinion, those are small things. Overall, this was a very pleasant stay.
July 2, 2013
Rated 4.0 out of 5.0 by Elder55 Good Nights Rest
Clean good hotel. Would stay again. Typical Holiday Inn Express service.
June 26, 2013
Rated 5.0 out of 5.0 by joet77 Comfortable room
Staff very friendly and professional. Convenient location.
June 26, 2013
Rated 4.0 out of 5.0 by adixon bed
The sheets and pillow cases were not soft even though the bed was uncomfortable.
The staff was very helpful both when we made the reservation (on the road) and when we arrived.
June 12, 2013
Rated 5.0 out of 5.0 by Marvh44 Repeat Visit As Good as the First
This was our return trip visit, stopping overnight.
Same great welcome. Same great service. Everyone is so friendly one can't help but feel part of the family.
I'd give this place 6 Stars and an 11 rating, if I could!!
May 26, 2013
Rated 5.0 out of 5.0 by Pamela55 Motel that goes above and beyond
Everything about this Holiday Inn Express was a great experience. First, the lady who checked me in, was kind and friendly. She even gave me a free room upgrade since I was a priority member. She also gave me a complimentary snack bag. There was fresh popcorn in the lobby, which was already bagged and easy to grab. Also, there were fresh homemade cookies. My room was nice and spacey. The room was very clean, and the bed was comfortable. Everyone who worked at this hotel were eager to please and very friendly. The next morning, I had a complimentary newspaper in front of my door. Breakfast was great too. Checkout was quick and simple. I will be staying at this hotel again whenever I am in the Shreveport area.
May 8, 2013
Rated 5.0 out of 5.0 by Aekery Great Stay Than you
Very clean and comfortable hotel. Front desk employee named Ian was awesome and very helpful. Also had to talk to the manager and her name was Inky and she resolved everything for me. Stayed again two nights later and had the same experience. I called Ian when we were an hour away and he remembered us and set our room up for us. This was a 5 Star hotel at a fraction of the cost. Great work and thank you....Alan & Adj
May 6, 2013
Rated 4.0 out of 5.0 by White69 Pleased
Found our stay to be comfortable. We encountered no issues.
We would certainly stay there again.
April 24, 2013
Rated 5.0 out of 5.0 by Falysha07 Great Room
We stayed in the jacuzzi sweet. Wasn't expecting it to be as nice as it was. Though its not as close to the casinos as others it was well worth the stay. Very clean, nice rooms. Would recommend this hotel and stay again when we go back.
March 27, 2013
Rated 5.0 out of 5.0 by RoadWarrior77 Nice Hotel
I will have to say from the second I checked in I felt welcome here. This hotel has some great qualities. The staff is great here the rooms are clean and up to date. The staff is so friendly and always willing to help you with whatever they can. The breakfast is your typical Holiday Inn Express which I feel could use some more variety. Overall great hotel.
March 21, 2013
Rated 5.0 out of 5.0 by HappyAsPie Outstanding
1st class service all around. I visited this location to attend a funeral. The staff recognized my priority membership and treated me and my family like family. The location was awesome and service OUTSTANDING. Thanks Shreveport-West. Words cannot express my gradtitude.
March 20, 2013