Rated 4.3 out of 5 by 108
Rated 4.0 out of 5.0 by Moose418 Comfortable
I spent 4 nights here at Holiday Inn Express - Shreveport West. During my stay I have noticed the breakfast items served. The biscuits are my pet peeves, usually they are hard under the heat lamps, but for FOUR days in a row, they were OFF-THE-CHAIN! Soft and fluffy, I think this is worthy of praise to the lady in the kitchen, Jonetta. That's the way customers would want biscuits in my opinion. Thank you!
June 16, 2014
Rated 4.0 out of 5.0 by DoubleJJ Easy access to highway
Comfortable king room although two missing light bulbs in nightstand lamps, first floor request honored. Free breakfast could use more variety of fruit. Easy on, easy off I-20 which is important when traveling.
May 31, 2014
Rated 5.0 out of 5.0 by papalarry Pets welcome
This is a quality hotel that allows pets and I so appreciate it. The entire property is well planned and kept inviting and pleasant.
May 27, 2014
Rated 5.0 out of 5.0 by sfsog69 Most Friendly Staff
I arrived at the Holiday Inn Express late on May 18; somewhere around 10:30 p.m. My reservation was accurate and the desk clerk at the time took time to notice that I was riding a motorcycle. She suggested I move it from where it was parked and place it under the overhang of the entrance. Really thoughtful and I really appreciated her. This is the second time I stayed at that Holiday Inn Express in a week and it was awesome!
May 24, 2014
Rated 2.0 out of 5.0 by Parachief Nice Bed, poor reception
The room suited my needs, bathroom was not well cleaned, and last persons soap was still in there! Lady at the front desk looked like I was putting her out when I checked in. Staff was rarely at the desk. Breakfast was scary.
May 21, 2014
Rated 5.0 out of 5.0 by sfsog69 Holiday Inn Express Gets My Vote
This Holiday Inn Express had the most pleasant and friendly staff I have had the opportunity to deal with. They were concerned about my motorcycle and felt it best if it were close to the main entrance. Great room and at a great price.
May 20, 2014
Rated 1.0 out of 5.0 by BFD3967 Never again
Waited five minutes at the empty front desk at 9 p.m. before the clerk walked out wiping her hands on her pants to check me in. No "Hello," no "How are you tonight?", no "Sorry for the wait."
I'd requested two queen beds. "We don't have that," I was told. The room was musty and the carpet was filthy (there was a note saying that carpets were being cleaned, but they obviously hadn't gotten to mine). The a/c was controlled at the unit and the knob came off in my hand when I turned it. The unit was off when we walked in and the room wasn't cool until the morning.
Didn't receive my statement in my room so I stopped at the front desk to check out. The clerk asked if I was satisfied with my stay. I told him about the issues from check-in to the room. He said, "Okay."
May 10, 2014
Rated 4.0 out of 5.0 by SkyPilot06 Front Desk Staff
I regret to advise you that one person on your front desk staff does not have the best interest of your customers in mind. The following event occurred at my check in. There were two large pickup trucks parked end to end under the canopy cover. That would not have been a problem for my entering the canopy cover area but there was a tan Chevrolet car parked at an angle which prevented my getting between the two trucks and the car. When I arrived at the registration desk I inquired if the car belonged to an employee. The person on the desk said the car belonged to her (I will leave if up to you to find out who this employee is); she said she had parked the car there when she arrived in the morning because she had "to bring some things to the motel". It was after 3 p.m. when I arrived to check in. I suggested she consider moving the car and parking it in a regular parking space. It did not happen. I had to take a luggage cart out onto the parking lot to bring is two large suit cases, two computer bags, and three other bags (I am 82 years old - luckily in good shape). I checked about an hour later to see if the car had been moved; it had not. At least she did park the car in the parking lot the next day. Other than this one negative event our stayed at this motel was great.
May 9, 2014
Rated 5.0 out of 5.0 by drRich2 Enjoyable night stay.
This was my second stay at this location. The bed was comfortable and lighting pleasant. My wife and I enjoyed the breakfast. We will stay again when in the area.
May 6, 2014
Rated 2.0 out of 5.0 by no no no comfortable bed
room was nice but the highway noise was terrible. tv worked fine. after two days house keeping would leave me regular coffee without going to the front desk to ask for it.
Breakfast may have been good, but it opened to late to use it prior to going to work. luckily there was a waffle house close by
May 2, 2014
Rated 4.0 out of 5.0 by Tggigi He better stays at a HIE before
A few staff didn't seem customer friendly when approached. The room was not stocked appropriately and they ran out of blankets for our two children.
April 30, 2014
Rated 5.0 out of 5.0 by Vicki12500 Very comfortable stay
Only stayed one night but the beds are very comfortable and the hotel was quiet. One thing that I noticed is that the towels were very soft. I have stayed in some very nice hotels but every time the towels are like sandpaper. I will stay here again the next time I am in Shreveport.
April 24, 2014
Rated 4.0 out of 5.0 by Marvh44 Nice but noisy
Traffic noise outside the hotel is constant all night. Otherwise everything else was delightful.
April 23, 2014
Rated 5.0 out of 5.0 by survey-4 great hotel near airport
I enjoyed my 3 night stay at this hotel. . .. I will definately stay here on my next visit to this area. Clean rooms and great service.
April 14, 2014
Rated 5.0 out of 5.0 by No Name II Travel Hotel
Good Location. Near 1_20. Convenient and comfortable.
April 11, 2014
Rated 5.0 out of 5.0 by Monkey12 Very Nice
Everything about this stay was GREAT! We will be back agin..
April 10, 2014
Rated 5.0 out of 5.0 by 383Plymouth Nice rooms
Roon was well apointed very clean. Rest room looked new ( very nice ).
April 9, 2014
Rated 5.0 out of 5.0 by dietrich Shreveport West
Good value for overnight compared to the Holiday Inn Express on the southeast side of town. It's about fifteen minutes drive time further from Youree Drive where most of the nicer shops are, but it was a very good night of peaceful sleep.
April 8, 2014
Rated 5.0 out of 5.0 by MsPatti Unexpected Stay
We really did not intend to be in Sheveport, LA on this trip, but it worked out that we were. We found this hotel on our GPS and being so tired we could hardly breathe, we went there. We were so glad. The front desk lady was so nice and helped us locate a good place to eat close to the hotel and then gave us the nicest room. Everything about the place was nice and clean and quiet. I would recommend it to anyone on a trip on I-20 coming into Louisiana.
April 7, 2014
Rated 4.0 out of 5.0 by jimbar1 Needs to improve and service quality
A couple of observations about the room: (1) with the size of the room, could use at least one more wastebasket in the main room and (2) both the bathroom sink and the shower had very poor water flow.
Regarding service: (1) great front desk support and (2) very good food (obviously someone cares about her job and quality of food)
March 29, 2014
Rated 5.0 out of 5.0 by Craig2467 all was good
The ionly issue I had was when I got up in the morning, my bill was not under my door like it is at all the other IHG hotels I stay at. When I went to the desk to ask for it, I was told that because I "pre-paid" my reservation, I would not get a receipt. I explained that I did not pre-pay, that I made my reservation on line on the Holiday Inn website like I always do, and I always get a receipt at check out. She refused, saying it was by orders of the manager that I would not get a receipt since I pre-paid. Not sure what happened, but I was not very happy with the outcome.
March 25, 2014
Rated 4.0 out of 5.0 by MichaelD60430 Ok place to stay
Ok place to stay at. not in great area, cannot walk anywhere to get food. Onsite breakfast was a disappointment, they didn't have any cinnamon rolls while I was there.
March 24, 2014
Rated 2.0 out of 5.0 by Charman44 Less than average
Stayed at this hotel several times, it is now showing wear and tear with no up keep, this include bed, bathroom and furniture. We are removing from our list of hotel options. The staff start knocking on room doors at 9:30am asking for check out status. The staff start removing breakfast 1/2 hour before was scheduled to be over and the breakfast area was not clean, trash cans running over and food on the floor where breakfast food was located, the staff walked over the food on the floor.
Wasn't a pleasant stay.
March 16, 2014
Rated 4.0 out of 5.0 by Whitney Great Service
The GM and Staff were above and beyond expectations. The noise from the Interstate was the only drawback.
March 14, 2014
Rated 2.0 out of 5.0 by roberts453 It's OK
The hotel was VERY noisy with people slamming doors all night long. I had to fly out at 6am so I didn't get much sleep. Carpet in my room was very stained but the room was clean. Beds were nice. No where close to eat, had to drive to another exit off the freeway.
March 11, 2014
Rated 5.0 out of 5.0 by MDWhite11 Comfortable Bed and Room and Great Service
I had an awesome stay....Keep up the outstanding work.
March 6, 2014
Rated 5.0 out of 5.0 by flattop59 A
Enjoyed our stay at this hotel.Staff at breakfast were very attentative.
March 5, 2014
Rated 4.0 out of 5.0 by Aver81 Bad Location
Located adjacent to a highly traveled highway and two blocks from an airport. Noise from the highway and the airport was very disturbing.
March 1, 2014
Rated 4.0 out of 5.0 by Francis62 Hotel up to the high standards of other Holiday Inn Express hotels.
We were given a room across from the very busy Interstate 20, and the road noise, especially the many trucks, disturbed our sleep somewhat. If we had known, we would have requested a room on the opposite side of the hallway. Otherwise, this hotel is up there in our book with other Holiday Inn Expresses, i.e., good value, comfortable, clean, etc.
February 27, 2014
Rated 4.0 out of 5.0 by Patty cakes REST
I came to rest and get away everything was very nice but when it came time to go to sleep it was so bad sound like chairs across the floor , beating the walls next door . We where on a no smoking floor but the smell of marijuana was in the hall so bad.I hate to not come back there but right now I paid money and could not sleep.
February 26, 2014