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Rated 4.4 out of 5 by 110 reviewers.
Rated 3.0 out of 5.0 by Poor food, poor heating, excellent staff. Such a shame, this hotel could be great - the staff certainly are. The room was cold and the heating didn't help at all, I ended up asking for another duvet which I sat wrapped in until bedtime. The menu is not very interesting and breakfast was diabolical - grey scrambled egg, cheap sausages and baked beans. Good points - the room was scrupulously clean and modern, the internet and the shower worked well and there is plenty of free parking. January 12, 2014
Rated 4.0 out of 5.0 by convenient for hospital This is 4 times stayed in past year very friendly quiet easy to get to off the A5 January 11, 2014
Rated 5.0 out of 5.0 by Great place to stay Friendly and helpful staff a comfortable room and a good breakfast what more could we ask. January 9, 2014
Rated 4.0 out of 5.0 by The good and the not so good. I have stayed in this hotel several times before and will be staying here again. However, I'd like to mention a few areas where improvements could easily be made. The desk area and bedside tables had been dusted but not wiped so sticky marks made by a previous guest remained. I arrived at 6.30 pm. The room was cold, and the in-room heating controller was switched off. It took at least 2 hours for the room to warm up after switching on the in-room heating. The following evening the room was warm at 6.30 pm although the heating controller was switched off. The water outlet of the shower tray was partially blocked so while taking a shower the tray began to fill with water, some of which appeared to have returned from the drains. The washbasin water outlet was also partially blocked. Generally the shower cubicle was "past its best". The design and construction of the toilet / shower rooms in the Shrewsbury HI Express are not up to the high standard of other HI Express hotels.. January 6, 2014
Rated 5.0 out of 5.0 by Excellent stay Very comfortable stay with all needs catered for and would highly recommend. January 1, 2014
Rated 5.0 out of 5.0 by Comfortable stay We stayed here for one night in December 2013, the staff were friendly. Our room was ready early as requested which was a bonus as we had to get ready early to make a wedding. The room was comfortable and clean. The free breakfast was good too. Overall an enjoyable stay January 1, 2014
Rated 4.0 out of 5.0 by V comfy Enjoyed my stay here as the rooms were huge, shower powerful bed cosy, and to top it of was value for money. If I was in the area I would definitely book and stay here again. January 1, 2014
Rated 2.0 out of 5.0 by Shoddy at Shrewsbury Within walking a few metres from reception to room 5 (which just down the hall) we were greeted by a large stain on hall carpet and a damp musty smell. Room was of a good size and comfortable though. Overall good for an overnight stay. December 25, 2013
Rated 5.0 out of 5.0 by Clean and comfortable only had 1 night stay but would return everything we needed and good value. December 22, 2013
Rated 4.0 out of 5.0 by Spotless, comfortable and polite ,friendly, helpful staff We have stayed at this Holiday Inn Express before and again we have been really please. The rooms are spotless well maintained, spacious and comfortable. Staff are extremely polite friendly and knowledgeable. Breakfast was lovely simple and well cooked with plenty of choice both hot and cold. It was easy to find the hotel and in an ideal central position. The only thing that slightly spoilt the stay was an unruly football team being noisy during the night. Hotel staff apologised and were going to deal with the matter. I definitely intend to stay here again. December 11, 2013
Rated 4.0 out of 5.0 by Comfortable beds - little bit 'tatty' The room was very pleasant and the bed extremely comfortable - the only drawback was that the office chair had a missing wheel and the anglepoise lamp on the desk did not work, I did not need to use them anyway so did not complain, The decor was more as i would expect from an older hotel and just seemed a little 'tatty' . I cannot comment on the food as I did not eat here but i thought the bar prices were quite on the expensive side. December 5, 2013
Rated 5.0 out of 5.0 by Service with a smile. After choosing a venue for a Christmas shopping weekend, we needed a place to stay. Holiday Inn Express gave us a fantastic option, after a meal in the bar on the Friday night, we had a great nights sleep in a very clean and modern room, with a great choice of quality breakfast items in the morning. Will definitely book again for next year. December 4, 2013
Rated 4.0 out of 5.0 by A good stay The hotel was good value and it did what it said on the tin! Easy to find and knowledgeable and friendly staff. November 27, 2013
Rated 5.0 out of 5.0 by Fantastic value for money Its set in a business park...great free parking, free wifi, great breakfast. At a bargain price, and it was so quite..... the rooms are airy amd large, got to say this place is a hidden gem, and wont be looking at any other place to stay, when i am shrewsbury. November 25, 2013
Rated 5.0 out of 5.0 by Holiday Inn Shrewsbury Very happy customer, lovely hotel, great value, situated a small bit away from Shrewsbury but it's ok. Nice experience! November 21, 2013
Rated 4.0 out of 5.0 by Would definitely recommend My partner and I chose the Holiday Inn Express whilst visiting Shrewsbury for a weekend break. The staff were very friendly throughout our stay. The room was clean and comfortable and the breakfast was lovely. The only negative experience we had during our stay was that the heating in the room didn't work. We phoned down to reception and the receptionist came up with a heater for us. He did something with the heater panel on the wall and said it was sorted. However, heat never came through! He was very friendly though and the heater he brought up with him was more than sufficient. If we had been staying for longer I would have brought it to their attention again. Would definitely not put us off staying here again as it was great for a weekend stay. I would definitely recommend it. November 15, 2013
Rated 5.0 out of 5.0 by Exceptional staff Had a mishap on the morning of departure which required dismantling of washbasin outlet. Person from the desk took it in his stride and even offered my wife and I an extra 2 hours to check out. November 14, 2013
Rated 4.0 out of 5.0 by Clean rooms with good service Apart from WiFi ( not fully open ) with need to go through secure server frequently and basic food for evening meals the hotel and staff are excellent November 12, 2013
Rated 4.0 out of 5.0 by Overnight B&B Second time to overnight at this hotel and enjoyed the experience both times. Clean spacious room with very comfortable bed and excellent shower. Free breakfast was another plus. Excellent value for money November 6, 2013
Rated 5.0 out of 5.0 by fantastic Friendly staff. Very clean and comfortable. Great shower!! We had a broken chair, and reported it to reception amd within ten minutes it was repaired. Brilliant breakfasts. November 4, 2013
Rated 5.0 out of 5.0 by Comfortable bed & great service ....a very spacious disabled room with room to move around. Staff very kind and helpful. The breakfast was plentiful Thank you November 3, 2013
Rated 5.0 out of 5.0 by VERY ENJOYABLE VISIT As soon as we arrived there was not a problem. Parking was easy and secure, staff greeted us pleasantly and after checking offered and gave helpfull advice for our queries on the surronding shrewsbury amenities. We had the family dog with us and there were no issues at all. October 26, 2013
Rated 5.0 out of 5.0 by excellent service Very efficient and helpful staff. Excellent room and fantastic value for money. October 21, 2013
Rated 4.0 out of 5.0 by Terrific value for money We stayed on 2 seperate nights in one week.Really surprised by the roominess of our bedroom.Spotlessly clean and welcoming.First night in a room overlooking the road to Shrewsbury.Constant traffic and worse from 6am when people were going to work.Requested a quieter room on the car park side for our second visit.Staff very helpful and obliging.Much much better....more relaxed experience.We think the value offered is exceptional.Spacious,comfortable,clean rooms plus a reasonable choice for breakfast means that we will stay again. October 14, 2013
Rated 4.0 out of 5.0 by Business. Trip Always try to use I H G. This was great, good room, excellent bathroom and good, reasonable fppd October 13, 2013
Rated 5.0 out of 5.0 by Excellent value Our stay was very comfortable, larger room than expected and large choice for complimentary breakfast. October 9, 2013
Rated 4.0 out of 5.0 by Budget price, great hotel I didn't expect too much for the price but was surprised to find a warm welcome and nice little hotel. October 2, 2013
Rated 4.0 out of 5.0 by comfortable clean Enjoyed our stay at this hotel clean, confortable, quiet, Reasonable priced plenty choice of breakfast, Whisky was nice Friendly staff. Will stay there again when in that area. September 27, 2013
Rated 5.0 out of 5.0 by Excellent Stay After staying in Holiday Inn's before me and my partner wanted a quiet evening for the night, After looking around online for a good deal we found this hotel, And knowing about our stays before at Holiday Inn's we had high hopes in which was greatly met! Hotel was lovely, Staff very pleasant and all around lovely atmosphere, Bed was lovely and comfortable, And the shower was amazing, We will definitely be staying here again! September 25, 2013
Rated 5.0 out of 5.0 by good service Good friendly central location Staff very helpful and facilities like Broadband good. Would certainly stay again and will suggest to others September 25, 2013
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