Rated 4.4 out of 5 by 110
Rated 5.0 out of 5.0 by BelGiants Excellent place to stay
I found this to be one of the best HI Express hotels I have ever stayed in. Great room and superb bathroom - huge shower and plenty of toiletries. The staff were extremely pleasant and there was a good choice of food. I have stayed at Holiday Inns that could not match the standards set here.
July 15, 2013
Rated 5.0 out of 5.0 by Abuelapam Accommodation
Pleased with quality of bedroom and bathroom and amenities provided
July 12, 2013
Rated 5.0 out of 5.0 by Keith19 Comfortable rooms and great service
Good location for this well appointed facility. Bright clean and spacious room, very comfortable. Great service.
July 5, 2013
Rated 2.0 out of 5.0 by TravellerUS OK, with a big "but"
Handy location, nice modern style, clean, quiet.
But the bed, under the fully made up covers, was soaking wet (water).
A significant "but".
Room change, but no apology and no compensation.
June 29, 2013
Rated 5.0 out of 5.0 by justus2 Peaceful location & lovely staff
My husband and I recently spent a few days in Shrewsbury and after reading previous reviews chose the Holiday Inn Express.
Can say without hesitation that we weren't disappointed. The rooms were lovely and clean, excellent shower facilities and the little added touches of shower gel, shampoo etc were a real bonus.
Beds extremely comfy, had a nice quiet room and the inclusion of a breakfast was ideal for us. Plenty of choice in the cold buffet section and even though the hot food may be a little limited for some it was more than plentiful to set us up for our days out and about. Staff are lovely and everyone, from the Managers to the housekeeping team, seemed to have a cheerful smile.
Thank you for a lovely stay and we will definitely return if ever in the area again.
June 23, 2013
Rated 5.0 out of 5.0 by Rawhide Excellent bathroom facilities
Convenient location tucked away on an industrial site. More than ample parking with gated access for security. Efficient check-in and good sized area for dining. Evening meal was good with draught beers available. Breakfast selection limited to scrambled eggs, sausage and baked beans but good selection of cereals, breads, coffee all on self-service basis. Bedroom was well equipped with a firm bed, selection of pillows, comfortable chairs and an outstanding bathroom/shower cubicle. We will stay at Holiday Inns again.
June 19, 2013
Rated 4.0 out of 5.0 by titch polite staff shame about the breakfast
A clean and tidy establishment with polite and friendly staff. A big plus was that as our room was ready we were able to book in earlier than stated. There were only two things that let it down, firstly, we stayed for two nights but things like toilet roll, tea, coffee etc were not replenished. And secondly the breakfast was a big let down, we had expected a 'full English' so it was disappointing to find that it was just sausage (and not a nice one at that), scrambled egg and beans. :-(
June 15, 2013
Rated 4.0 out of 5.0 by Dalanah Nice Stay
Had a nice time at this hotel. Great and friendly staff. Management great. Room was big and very clean. Overall very happy with this branch and would recommend!
June 4, 2013
Rated 3.0 out of 5.0 by Nellie91 Accessible room?
The booking made online had not been transferred correctly to the local hotel. We had asked for an accessible room but were offered a standard.
We than had to pay for a second room for the carer as they did not want to sleep in ordinary double bed. We feel that would be common and that many disabled people are accompanied by people who would not want to sleep in such close proximity but would want to be in the same room. Is this a tax on disability?
Having said that when we spoke to management about the mix up we were given a full refund for the second room.
May 30, 2013
Rated 5.0 out of 5.0 by davidwesties Fantastic Value
New build on an industrial/office park on the outskirts of Shrewsbury a very short distance from A5. Great location and only a short drive in to the town centre. Hotel very well furnished and rooms very well appointed. Very quiet and all usual furnishings. No bath but large shower in en-suite. The reception area has a bar area which is also where breakfast is taken. The cooked breakfast is very basic with a restricted range but the continental range was great. The staff were friendly and helpful. Will certainly use again. Holiday Inn to be congratulated.
May 25, 2013
Rated 4.0 out of 5.0 by Scirocco Large room, good hotel
We stayed for 3 nights over a weekend. The hotel is modern and well appointed and very clean. The bedroom was much larger than expected with plenty of room and comfortable beds.
My only criticism is that the breakfast was a trifle boring for a 3 day day stay but overall the hotel is very good.
May 25, 2013
Rated 4.0 out of 5.0 by Cross19 Holiday Inn, Shrewsbury
Apart from the odd location, on a business park, I thought the hotel was fine.
The staff were good, and the room was fine, being clean and modern, with a very comfortable bed and.
I didn't get up in time for breakfast so can't really comment on it, hence I gave it 'average'.
May 24, 2013
Rated 5.0 out of 5.0 by suzannej01 Great Surprise
We didn't expect much, but we were surprised.
Check in was easy, the room clean, spacious and modern. My husband loved the shower, and the bed super comfy. The free wifi was a bonus.
We ate in the cafe that night, it was tasty and well priced.
The breakfast was great, super choice and plentiful.
We also felt happy about leaving my husbands treasured sports car in the car park, as it was barrier entry.
May 24, 2013
Rated 5.0 out of 5.0 by Lesley22 Happy and comfortable stay
Can't fault the Holiday Inn (Shrewsbury) at all. We stayed one night as we were travelling on the A49. So the location really suited us as it was only a short distance from the A49. The staff were very friendly and helpful. The room was very clean, comfortable and had a very pleasant ambience about it and we felt very much able to relax. We had a very tasty dinner once we were settled and the self service breakfast the next morning was very well organised. Everything provided was fresh and most enjoyable! For a short stay it was everything you could ask for. No complaints at all!
May 23, 2013
Rated 5.0 out of 5.0 by Micawber123 Excellent value. Spotlessly clean. Helpful staff.
Would definitely use again and recommend to friends.
Only complaint is that booking agent (I think it was late rooms) advertised a choice of smoking and non-smoking in all rooms. I chose a smoking room and that seemed to be confirmed but upon arriving was informed that no smoking rooms in hotel. Very strange!
May 21, 2013
Rated 5.0 out of 5.0 by Kenno59 An ideal stop over
My wife and I attended a wedding in the area and needed an overnight stop over. The hotel location was ideal for us. Whilst its location was slightly remote, this had its benefits in that it afforded a peaceful nights rest.
I contacted the hotel by telephone some days before our arrival and requested an early check in facility as we needed to change prior to attending the wedding. The staff were extremely helpful and allowed us to check in early giving us plenty of time to get ourselves ready.
The room was exceptionally clean and tidy and had within all that we needed including an ironing board and iron. There was ample parking with a barrier for entering and leaving.
The receptionist was polite, friendly and efficient, giving clear explanations of where things were and breakfast times etc.
Breakfast the following morning was very pleasant with a wide selection of things to choose from. The staff member responsible for clearing the tables was very keen indeed, perhaps a little too much so. She cleared our table of our part eaten breakfast as we got up to get coffee however, I would never criticise anyone for being keen. In any case it was no problem to refill another plate. The food quality was very good and the buffet area clean and regularly re stocked.
All in all, both my wife and I were very impressed with the hotel and its facilities/staff. A very pleasant overnight stay. Many thanks.
May 19, 2013
Rated 4.0 out of 5.0 by kyrenia ok for budget hotel
Stayed for two nights in May visiting family.
Overall hotel very good much improved since being taken over. The breakfast area seating had been extended making it much more comfortable.
For us personally the breakfast was not to our taste would prefer to pay little bit more and have a decent cooked breakfast to set you up for the day. We only had toast first morning never bothered the second day dry scrambled egg is not to everyone's taste.
May 12, 2013
Rated 4.0 out of 5.0 by Abuhandy Richard Handforth
We stayed in this hotel for three days. The location is inside a business park, therefore there is nothing nearby by.The town centre is a couple of miles away. You will definitely need a car but there is free parking.
The staff were friendly and helpful. The room is big and clean. Another plus point is free WiFi. I would be happy to recommend this hotel.
April 27, 2013
Rated 5.0 out of 5.0 by Marie03 Kindness of reception staff
Receptionist was helpful and sympathetic when we had to curtail our visit due to my elderly friend becoming ill. We hope to return in the future.
April 19, 2013
Rated 5.0 out of 5.0 by snowy22 Very pleased with our stay
The room was very impressive. It was very clean and it was the extras that made our stay special. Not only was there shower gel and hand wash, but, hand lotion, hair conditioner, tissues and a small message in the bathroom to say if you had forgotten anything , to ask at reception and it would be provided, free of charge.The breakfast was more than adequate with plenty of choice. Thank you to all the staff.
April 16, 2013
Rated 5.0 out of 5.0 by Crumhorn Another visit
I here approx. once a week, can't fault it yet....
April 16, 2013
Rated 5.0 out of 5.0 by Wanderer79 A Comfortable Stay
This greatly improved hotel is one I have stayed in several times over the past few months. The rooms are spacious and comfortable, as are the bathrooms and the service from staff has improved greatly. Great value and well located. Breakfast is dissapointing but a very competitive hotel in its price range.
April 16, 2013
Rated 5.0 out of 5.0 by coll2 comfortable bed and good service
my wife and I have stayed at the hotel during the last 4 years under different managements,this visit is the first under the management of Holiday Inn and we have found it to be the best experiance of all. The greeting was excellent and the room had a very comfotable king size bed,with breakfast included it may our stay very enjoyable
April 15, 2013
Rated 4.0 out of 5.0 by ViviLee1 A pleasant experience within hotel travel
Reception staff attentive, room very warm and felt cosy upon arrival. Excellent heating facilities according to guests needs. Bedroom decor pleasing to the eye and tea/coffee making facilities including drinking mugs as an alternative to cups, this we appreciated.
April 15, 2013
Rated 5.0 out of 5.0 by tiredpharmacist Best one so far
This was the best Holiday Inn Express I've stayed in so far, massive bedroom, good bathroom with shower door instead of curtain, very helpful young lady on reception and a good bar and dining area, they even did hot bar snacks. Would definitely stay there again.
April 11, 2013
Rated 4.0 out of 5.0 by ladye value for money
Had two nights in this hotel thought for cost was great value. Rooms a good size and very clean. Breakfast just what you would expect for buffet breakfast but adequate..
April 8, 2013
Rated 5.0 out of 5.0 by Crumhorn It is what it is
It is a standard brand that lives up to its brand because of its staff. Clean and fresh. Rooms more than adequate. Showers with ample room. Nor does the shower just trickle like I've encountered with other hotels.
No it is not the Hilton on Park Lane, but then it isn't competing with the like. It is competing with an upmarket Premier Inn, or similar, and it passes.
April 2, 2013
Rated 5.0 out of 5.0 by jitsc excellent service.
Excellent service given by the manager, Mr. Sharma and the staff..
would highly recommend stay at this hotel... what counts more nowadays is customer service, and that's what i got from this Hotel..Would stay again.
April 2, 2013
Rated 4.0 out of 5.0 by snookerg Works for me
I work locally 2 days most weeks and this hotel fits my needs, the staff are great and the beds are good, the shower is great, one of the best I have ever used, the evening meals let it down, fast food and not the home cooked type I like but there are lots of pubs around. This hotel is situated on an industrial estate but do not be put off by this, and again for me, this works well as I work just out side the town and I do not get caught up in the morning rush. The town is 5 mins cab ride if you want to go into the town centre.
Over all, nice hotel with great staff.
March 28, 2013
Rated 4.0 out of 5.0 by morto Large, clean room
Clean, large room. breakfast good. location not so good, 45 minute walk into Shrewsbury (ok if it's dry!)
Pleasant stay but don't think would stay here again.
March 26, 2013