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Rated 4.4 out of 5 by 575 reviewers.
Rated 3.0 out of 5.0 by Great except for one thing The staff were really good. Very friendly and attentive about nearly everything. I was clumsy and spilled my entire meal one evening and they didn't hesitate for a second to correct the problem at their own expense. However, I did have a negative experience with the fire alarm going off in the middle of the night four times in a period of three nights. Each time seemed to be a false alarm / malfunction. However the staff never made any mention of what the issue was, what was being done to address it, nor any apology for the inconvenience. I totally understand it wasn't intentional and mistakes happen, but a bit more communication would have been nice. Also, I had one of the worst beds during my stay, though I never mentioned it to the staff. Shame on me for not asking to move to a different room. I guess it couldn't have been all that bad if I didn't ask to change... All of this said, I would stay at the hotel again. I think the staff would do what is necessary to try to alleviate any issues during my stay. June 17, 2016
Rated 5.0 out of 5.0 by High Quality Holiday Inn Express Stayed 2 nights at Shrewsbury to visit local English heritage sites and cannot praise the Staff enough who added to a lovely stay. The rooms were of a higher standard than found in more new build Holiday Inn Express Hotels with larger beds and a very high standard Shower room. On a Business Site so you need a car to get to any local facility but the menu for evenings meals is good so you have no need to go out if you arrive late evening. Highly recommend this Hotel. As a Gold Card member use the Hotel chain a lot and this is one of the best Holiday Inn Express I have stayed in in a long time June 17, 2016
Rated 4.0 out of 5.0 by Foreign nationals off to work. Group of men outside hotel at 6.00am-8.00am smoking beneath window near hotel entrance being noisy. Hot breakfast was poor,scrambled egg,sausage and beans-all luke warm-toaster a waste of time,10 min for toast. June 17, 2016
Rated 5.0 out of 5.0 by Last minute booking Staff could not have been more helpful. Room very clean and bed comfortable. Breakfast more than adequate and piping hot. A great start to our weekend away and would recommend June 17, 2016
Rated 5.0 out of 5.0 by In a quiet location, ideal as a base to explore the area Stayed for two nights, so we could explore Shrewsbury and some of the local area. Enjoyed our stay, as the room was very comfortable, the bathroom excellent. The staff were excellent, very helpful, friendly and efficient. We had evening meals here which were tasty and well presented. A good selection of drinks were available at the bar. Will stay here again, hopefully for a little longer next time to see more of this lovely part of England. June 15, 2016
Rated 2.0 out of 5.0 by Holiday inn Express Shrewsbury I would not use this place again. dated, not what I have come to expect with holiday inn. June 13, 2016
Rated 2.0 out of 5.0 by An unfotunate stay This hotel needs a gentle make-over. The rooms are tired looking and the bar and restaurant areas are uninviting. The staff work incredibly hard to overcome these short comings. A fire alarm issue and broken oven meant an interrupted sleep and inadequate catering standards. June 13, 2016
Rated 2.0 out of 5.0 by Business Stay Food menu is basic, some items were not available, I was brought the wrong order June 10, 2016
  • 2016-06-23 T21:31:17.260-05:00
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