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Rated 4.6 out of 5 by 82 reviewers.
Rated 5.0 out of 5.0 by Excemplary Love this hotel. I've stayed at several HIE locations across the US, and this is among the best of them. The staff are very friendly and accommodating, as I've usually encountered. The facility is basically new and well kept. They've also included a nice southwestern touch in the decor. Free WiFi and wired if you need it. The breakfast is good, but not gourmet by any means. Overall, we were very comfortable and could easily relax and rest well. Bottom line is that I would definitely stay here again. August 16, 2014
Rated 5.0 out of 5.0 by noise I stayed in the room next to the pool entrance. I could hear people talking loudly and going to the pool. Also was awakened by guest above me walking around their room. Over-all, had a great experience and would recommend the hotel (already have) for future lodging. I will return for another business trip later this year August 1, 2014
Rated 5.0 out of 5.0 by Polite and Professional Service The entire staff treated me and my grandchildren as though we have been there before. The room staff provided a clean room. The gentleman in the dining area provided a tray when I brought food to my grandchildren. The pool maintenance acknowledged me as I was sitting by the pool. The front desk people were helpful in providing information regarding places to eat. When coffee was used in the room and more was wanted, there was coffee in the hallway. We enjoyed our stay. July 26, 2014
Rated 3.0 out of 5.0 by Not Bad had a few problems they were fixed in a timley manner. Staff was helpful July 22, 2014
Rated 5.0 out of 5.0 by Lost Items We left bathing suits and called and spoke to Brittney about leaving them--she found them and the next day received a call from the Manager asking where to mail them. we are in hopes to recieve them Thursday. Nice Job! July 15, 2014
Rated 5.0 out of 5.0 by Comfort / ease of access to local community From initial greeting to checkout; quality experience. Firendly and courteous personnel. July 3, 2014
Rated 5.0 out of 5.0 by Sierra Vista Great hotel. Clean and well maintaned, but like all IHG hotels, they use Lodgenet which is a pain to get to anything on the TV, and if you turn off your computer or smart phone, you have to relog into the internet when you want back on. July 2, 2014
Rated 4.0 out of 5.0 by Sierra Vista Holiday Inn Express Staff experience was good, although quite often the staff at front desk was missing. They need a window to see front desk from side office. Bikes available for FREE was awesome and we took advantage of that twice! The seats were pretty hard, so hopefully they change those out. We ate the breakfast once before a bike ride, so not much, but it was good. I saw staff checking on it regularly. The fitness center should be called a treadmill/bike room since that's all there is. Was disappointed to not see weights heavier than 15 lbs. And everything faces the mirrors instead of the TV, hard to not fall while running looking to the side the whole time. Room was quiet which was nice. Large bathroom was nice as well. July 2, 2014
Rated 3.0 out of 5.0 by Thin walls/ Overpriced While the staff were friendly the hotel itself should have been built with thicker walls. Could hear the people above me as well as anyone walking down the hall. Need to change the rates for the room to reflect the quality of the hotel. Should be priced in the $60-$65 dollar range. June 27, 2014
Rated 5.0 out of 5.0 by Excellent Stay I was in town for a couple weeks on business in the middle of June 2014. HIE Sierra Vista has a great atmosphere. The hotel shares a patio and pool with the neighboring Candlewood, a great place to relax and socialize. But it was quiet in my room only steps inside the hotel. The staff is friendly and helpful. Breakfast is on par with most HIE hotels. They have partnered with a local service to lend bicycles out for anyone interested, which I thought was a great idea. The Internet connection, however, is very slow. I got less than 1 Mbps, no matter what time of day or day of the week. Please upgrade your bandwidth. June 24, 2014
Rated 5.0 out of 5.0 by Great staff comfortable bed good location Enjoyed our stay at this pet friendly clean and comfortable hotel. June 16, 2014
Rated 5.0 out of 5.0 by Great Staff Friendly staff, clean/comfortable room, delicious breakfast. I would absolutely return to this property. Everything was exactly as it should have been and no negative issues with the stay. June 3, 2014
Rated 5.0 out of 5.0 by Excellent Service We had an excellent experience at Holiday Inn Express. The customer service was excellent and the facility was very clean. June 3, 2014
Rated 5.0 out of 5.0 by Great stay in Sierra Vista Clean, comfortable rooms and great service. Location was close to what I needed. I would recommend this hotel to others travelling to Sierra Vista. June 2, 2014
Rated 5.0 out of 5.0 by Business Stay I liked the bicycle rental. The breakfast wasn't too bad with the exceptiong of the eggs that were dry on the edges. I don't really expect the food to be much better since this is a prepackageed eggs. The cereal selection and dispenser worked well. The sauage was very good. I liked the orange jucice as well. The bicycle that was available for free is very good. There are great bike paths around the area. I was able to get the bike for my morning ride. Not only was a bike available but they had a helmet. The television worked well along with the equipment in the room. The temperature could be set with a digital thermosat. Thus I was able to get the best sleeping temperature for me. I have made other trips to this area and found that this hotel is not always available. June 2, 2014
Rated 5.0 out of 5.0 by Awsome 2 Free Beers a night! Yup i will stay again GO SPURS GO WESTERN CONFERENCE 2014 June 1, 2014
Rated 5.0 out of 5.0 by great pillows and mattreses The beds and pillows are always great and I always sleep very sound. The only problem I had was when we stay we look forward to getting the IHG bags with water and goodies after a long drive but when we arrived here we had to ask for it then we only received one bag for both of us to split between the two of us. When I asked the guy why we didn't each get one as we always did even just the weak before when we went to Corpus Christie we were told they were told from Corporate they were only aloud one per room. My friend that stays with Comfort Inn all the time says he still gets one per person. May 30, 2014
Rated 3.0 out of 5.0 by Little enthusiasm at front desk Overpriced. The staff should visit Las Cruces and look at the facility and actions of the front desk and dining room staff! Not as clean as many HIE motels. May 17, 2014
Rated 5.0 out of 5.0 by GREAT STAY Our room was ready when we check in..... Extremely comfortable beds. Employeess very friendly and helpful. Will certainly stay again.......... May 8, 2014
Rated 5.0 out of 5.0 by Exceptional Staff I spend alot of time in hotels and generally search for a Holiday Inn Express when I'm away from home whether it's business or pleasure and I am almost always satisfied with my choice. I have to mention that this specific hotel is by far the best that I've experienced and has been consistent during my many stays at this location. Each time I visit, the exceptional staff ensures that my stay is one that ensures that I will return again. Beginning with the Management and front desk staff through the housekeepers, kitchen staff and maintenance personnel, I feel that there is never a reason not to return or to recommend this location to others who are traveling to this area. Following every business trip to this hotel, I always stay at least one extra day for pleasure as I'm so pleased with my stay and how I'm treated. I always feel as if the good folks here take a personal interest in my needs to ensure everything is perfect. You know that you experience real "Customer Service" at this location. April 30, 2014
Rated 5.0 out of 5.0 by Oustanding Property, Great Service Staff was outstanding from first contact till checkout! The place to Stay in Sierra Vista! April 29, 2014
Rated 5.0 out of 5.0 by Serria Vista Trip Excellent Stay, Nice and quiet. The hotel gave excellent service, the breakfast had good choices each day. Rooms were clean and had everything i needed in a stay. April 14, 2014
Rated 5.0 out of 5.0 by Best Option in Sierra Vista for Lodging At this Holiday Inn Express, the staff is attentive and caring. I really appreciate the high quality of service provided by this staff. This is an exceptionally clean hotel. Everything is kept clean, from linens, towel, and property grounds, including adjacent pool and hot tub. Love the hot tub and outdoor BBQ area (even a propane grill for grilling burgers or steaks). Will stay at this hotel again when in town. April 11, 2014
Rated 4.0 out of 5.0 by Nasty Room I have stayed at this particular Holiday Inn Express several times and usually have good experiences. On this visit the room I stayed in was disgusting. The carpet was stained and nasty. I felt like I had to wear socks and shoes any time I walked anywhere in the room. March 3, 2014
Rated 4.0 out of 5.0 by Comfortable stay Stayed here on business and will stay again when back in the area. The rooms are pretty good and the beds were pretty comfortable. I've learned that no matter how nice the hotel is, if the beds are not comfortable you can have a miserable stay. I would recommend this property. March 3, 2014
Rated 5.0 out of 5.0 by Nice Stay We were traveling with our medium sized dog and were thrilled to get such a clean and spacious room. Most pet friendly hotels are not that clean and lovely, but this hotel went above our expectations. The room seemed extra large and we were on the first floor near an exit door. The grounds were perfect for walking the dog and lots of parking out front. The patio and partially covered deck were clean and we sat outdoors and enjoyed the sunshine. The pool was not open that day due to maintenance but looked clean. There was coffee and tea always available in the hallway. The only disappointment we had was when I asked for change for a $20 bill in order to leave tips to the cleaning and dining room staff, the receptionist couldn't break the bill. March 1, 2014
Rated 5.0 out of 5.0 by great service, upgraded before we got there! we really enjoyed this hotel, the room was great, the staff was wonderful, the breakfast was very good February 27, 2014
Rated 5.0 out of 5.0 by Very nice front desk lady was awesome! Bed was comfy and the room was very nice February 26, 2014
Rated 5.0 out of 5.0 by Thank You! Staff was friendly, the room was comfortable, and the stay was very pleasant. I don't think you can ask for more from a hotel than the above. I would definitely recommend this particular property to anyone needing lodging in the area. It is exactly what you would expect from a Holiday Inn Express. February 19, 2014
Rated 5.0 out of 5.0 by Front Desk/GREAT Service returning monthly, I always find great service from Front Desk checking in, and when I leave, making the next reservation for when I return. I always get an email confirmation, and reminder ahead of time also. Thanks especially Anita!! February 18, 2014
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