Rated 4.1 out of 5 by 53
Rated 3.0 out of 5.0 by asandora Unorganized
We were on our way back home from the Thanksgiving Holiday and planned to stop at this property to stay 1 night. We booked two rooms 1 for us and 1 for the kids. We checked in and everything seemed fine. Our rooms were on the 2nd floor so when we got off the elevator there was this overwhelming smell. We opened the first room and it was the kids room, the smell was in that room too. I'm not sure if it was their cleaning supplies or what but it really smelled like they were perfuming the funk if you know what I mean.
We got to our room and it didn't smell like the hall and the other room but it wasn't even clean!!! The bed wasn't made and there was trash everywhere.
I went to the front desk and the gentlemen started going through reservations that were laid out to find another King size room. He eventually found us one and we were able to put our things away. I must note he did give me coupons for 2K extra rewards points for my trouble.
Most everything was what I would expect from a HI-Express. At bedtime we found a huge difference however. We had stayed at a Holiday Inn a few nights prior, the bed was very comfortable and we had plenty of pillows. The bed at this property was one of the hardest beds I've ever slept on. There were 4 Barbie size pillows on the bed. If we had 4 each it might have been enough.
I expect a clean room, I like nice atmosphere and Amenities are nice too but the one thing a Hotel should provide above all else is a comfortable night sleep. They bought cheap mattresses and cheap pillows to save a dime and they lost this customer. I won't be staying at this property again.
December 4, 2013
Rated 4.0 out of 5.0 by JGSSCS Rate change
I booked this room online and was given a room rate for both nights. When I checked out I didn't notice the bill until I was home but was charged two different rates and the second night was more expensive. This should have been the same for both nights. I called the hotel directly and they said they would call me back but never did.
December 2, 2013
Rated 5.0 out of 5.0 by CinnamonK1 Wonderful Stay
This hotel was wonderful. The rooms were very comfortable and quiet. If I had any complaint it was the temperature control. It didn't seem to make a difference what I set the heat at, it became too warm for my taste. Otherwise an excellent stay. And the free breakfast the next morning was better than most hotels I have stayed at.
November 27, 2013
Rated 5.0 out of 5.0 by 9SoccerMom Clean & comfy
The hotel was clean, the pool was a huge hit with the kids and there were plenty of choices for breakfast.
November 9, 2013
Rated 5.0 out of 5.0 by PJ88 Friendly staff
The staff was very nice and friendly. The breakfast was excellent
with lots to choose from
October 30, 2013
Rated 4.0 out of 5.0 by adillo nice restful place
we stayed here on the way back from NOLA, just down the road from Lamberts. Nice staff, clean room and quiet.
October 22, 2013
Rated 5.0 out of 5.0 by PapaBear1 Excellent
Our stay was everything we have come to expect from Holiday Inn Express.
October 16, 2013
Rated 3.0 out of 5.0 by Jomoca Basic
No goodie bag at check in for being a rewards member.
Bed was very uncomfortable and sheets would not stay on.
October 15, 2013