Rated 3.8 out of 5 by 96
Rated 3.0 out of 5.0 by emurray077 Needs some work.
I debated writing this review because of how hard the hotel staff seems to be working to make this a great hotel. But in the end I think it's important for both future customers and the hotel staff to know what improvements need to be made.
I checked-in very early; close to noon. After a few hiccups and a short wait, I was given my room keys. The room was very clean, no complaints there. It was a bit small however. The room was hot, and the air conditioner is old and loud. There isn't a thermostat and everything is controlled on the A/C unit itself. Not a big deal, just something to point out. The hallways and elevators are also very hot.
Parking is $10. Breakfast is free. The hotel is in a very urban area, a little bit shady, probably not somewhere I'd be walking around late at night.
There seems to be some confusion at this hotel in terms of IHG elite tiers, and recognition isn't great. Most people probably wouldn't notice this, but given how much I travel I notice the difference. All in all this is a decent hotel and the staff and GM seem to be working very diligently to ensure a great guest experience. But there was just something off-putting about the hotel that I can't put my finger on. I would probably consider other hotels if I'm back in the area.
July 31, 2015
Rated 5.0 out of 5.0 by quintin8 total good experience
I again was pleasantly surprised by the stay, i normally would not stay at a express but chose this one because of proximity glad i did, it was comfy,and I felt safe,will return again on my next travel up north!
July 30, 2015
Rated 1.0 out of 5.0 by R-12 Impolite desk clerk, run down room and sketchy neighborhood
The desk clerk was rude and impersonal. My room reservation was meant to be non-smoking but through either an error of mine or the hotels, I was given a smoking room. The carpet was stained all over, the ceiling paint was peeling, the tub had holes melted through it from cigarettes and the smell was not pleasant. It was late so I stayed the one night but checked out the following morning.
July 30, 2015