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Rated 4.0 out of 5 by 83 reviewers.
Rated 3.0 out of 5.0 by Ever tried sleeping with a heater that will wake up the dead? After driving for several hours, all I really wanted was a good night's sleep. Awake at 3:00 A.M.; the heater was clanging and banging so loudly till it had to be turned off. I could not get back to sleep. Mostly shocked by the attitude of the desk person at checkout time. All I got was, "sorry about that". Overall the hotel looks nice and is located in a very high-traffic area, which makes getting in and out a bit tough. Staying here didn't make me feel "smart" at all. CHECK THESE THINGS OUT; if there is a problem, don't leave it up to your guest to suffer through it! October 29, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Excellent service from management on down. The personal touch from the site manager was very welcome. Greg did a great job. October 28, 2013
Rated 3.0 out of 5.0 by Need's Help This property once arrived the room was dirty had food hidden behind the chair in the room and under the beds. Shower need to be cleaned. Also has 1 washer and 1 dryer for the everybody to share in the hotel. October 26, 2013
Rated 4.0 out of 5.0 by Ms Elizabeth is the BEST Wonderful atmosphere and attention for breakfast service. Would like to see more attention to vacuuming and baseboard cleaning. Overall service is really good, wonderful location and always feel safe. Will visit again. October 18, 2013
Rated 4.0 out of 5.0 by We are frequent guests of this hotel We average a once a month stay at this particular hotel. We are always impressed with how friendly and kind all of the staff members are. If the beds were is as good as the staff this would be our Number 1 choice. Rooms are clean and comfortable but we did have mildew on our shower curtain this time. We notified the staff of the problem and we are sure the problem was corrected immediately. My husband enjoys the breakfast and always comments that the lady that works in that area is cheerful and kind. He always suggests they should extend the hours at least on weekends. He always has to rush to dress and brush his teeth in order to get down in time to get breakfast. Options are good and coffee is hot. We recommend this hotel to friends and family all the time. Staff is great. Rooms are clean and well stocked. Our only complaint are the beds. New mattresses would be the only improvement we would recommend. October 4, 2013
Rated 5.0 out of 5.0 by Last minute stay I visited the area recently and needed a place to stay at the last minute. The location was convenient and my reservation was handled without issue. October 2, 2013
Rated 5.0 out of 5.0 by Awesome treat you like family we love going here for mimi vaction....we just love the staff...Greg,Jamie, Elizabeth....could not ask for anything to please you! September 3, 2013
Rated 5.0 out of 5.0 by Great Service - plan to return Wonderful experience at this motel - plan to return many times - Nice staff - room was upgraded to nicer room at the same rate since I requested a first floor room near the office. Breakfast outstanding - No problems with noise - slept good - August 28, 2013
Rated 4.0 out of 5.0 by Missing items There was no refrigerator There was no microwave There were no tissues The staff was friendly and the breakfast excellent. August 26, 2013
Rated 5.0 out of 5.0 by Quite restfull place Hotel was well maintained, with quite halls and comfortable beds. Good value for your money August 22, 2013
Rated 3.0 out of 5.0 by Comfortable enough beds, not so comfortable pillows (kinda' flat) Nice lobby, flat screen TV, but nothing like coffee or juice or anything to eat if you wanted to try and relax in the lobby living area rather than in your room. Some days the room had a musty smell to it. The bathrooms are clean, but old and need updating. The HOT breakfasts were the same ole', sale ole' every day and the food needed to continually be replenished because there never seemed to be enough food put out at one time to serve the number of guests eating. The staff members were extremely outgoing and friendly. August 22, 2013
Rated 5.0 out of 5.0 by Quiet room and close to Charter Amphitheater... Stayed here on a Tuesday for a concert. Hotel is only a couple miles from Charter Amphitheater. There's a Waffle House and a dollar store right next door as well as a Wal Mart just down the street. The room was very clean and the beds were very comfortable. The outdoor pool was the other reason I chose this hotel. August 22, 2013
Rated 5.0 out of 5.0 by Not even above average Given an opportunity I would stay at any other Holiday Inn location rather than here. The room smelled of mildew and it was hard to get the AC to cool the room down. Most of the time I come through town this location is booked and I stay in Greenville. Next time I'll just stay there anyway. August 18, 2013
Rated 5.0 out of 5.0 by Great staff and service. Helpful and accomadating Jamie at the front desk was the highlight of this stay. She was so helpful above and beyond. I have stayed at a lot of IHG hotels over the last 30 years. And this was the best experience ever!!! August 16, 2013
Rated 4.0 out of 5.0 by Good Relible Hotel Holiday Inn Express- Simpsonville, SC is a good reliable hotel. We stay here often, and the staff are always friendly. The hotel is not new and has some wear, but it's quiet, and generally clean. Breakfast is well served and has good variety. Price is good. Easy to find at Fairview off 385. Lots of restaurant choices down the street. Billooltewah August 10, 2013
Rated 5.0 out of 5.0 by Great customer service I had made my reservations several weeks in advance and when I checked in they had my room ready but the hotel was full. A couple of hours later, the air conditioning quit working. I talked to the front desk. She told me the hotel was full but would keep an eye out for a cancelation. Britney was great. She found a box fan and brought it to my room. Low and behold, it did not work either! I didn't have the heart to tell her. Well about an hour later, she came to my room and said she had a king room on the 4th floor if I wanted it. I took it. She even brought me a luggage cart and the room keys for me to move to the room. She then told me she was authorizing a free movie for me that evening. I have stayed here before and will stay at a HIX when ever one is available when I travel. Britney was the greatest and is the reason I stay with IHG hotels. August 3, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The staff is wonderful here! Very helpful with everything. Provided me options & directions when I needed to get tire fixed on my rental car. The hotel has an excellent location. Right on I-385 with lots of shopping and restaurants close by. The only downside was the bed was a little firm for my liking, but overall, a great experience. August 2, 2013
Rated 4.0 out of 5.0 by Simpsonville, SC stay Stay was comfortable after room relocation. 1st room had not air condition. Staff was very helpful. Facility was clean. Breakfast was good. July 15, 2013
Rated 5.0 out of 5.0 by Earned my Loyalty I have been travelling to this area a few days every month for about 10 years. I have stayed many other places and eaten at almost every place within 15 miles. My corporate office has suggested that I stay at another property down the road. I insist on staying at this Holiday Inn Express. I have needed help from the desk staff and GM on occasion. They have gone above and beyond normal expectations. Other winners in the area... Soby's downtown Greenville - visit the falls also. JPeters - Fountain Inn Applebee's - near Hotel - great staff and friendly bar area. Food til 11pm. Southside Fellowship Church. Simpsonville YMCA - basketball at 5:30am MWF Oh yea - Walgreens is 1 block away. Kohl's is 2 blocks away. If they don't have it, you don't need it. July 4, 2013
Rated 5.0 out of 5.0 by Great accomodations Location good in Simpsonville. Nice bed, good breakfast. Should have asked to stay on the non-pool side of the facility since kids were in the pool til after 11:15 pm. No other complaints! June 28, 2013
Rated 5.0 out of 5.0 by Excellent experience! Very clean facility, comfortable bed and pleasing breakfast area. Would definitely stay here again. June 27, 2013
Rated 3.0 out of 5.0 by Public Relations We did not get the room that we had reserved. The young woman at the front desk said that they had over booked. She was to the point and gave us the alternate room. She obviously was more concerned with her cell phone than her customer service. The young woman that greeted us the next morning was delightful and wished my NEW husband a happy Fathers Day. Her attention to us was what you would expect from a front desk attendant, cheerful and professional. If we had only the experience with the night time staff we would not return or recommend it to anyone else. When we get away we normally stay in one of your establishments and are very happy. June 21, 2013
Rated 5.0 out of 5.0 by Great time while ballooning My family and I stayed there for three nights during Memorial Day weekend so we could participate in the hot air balloon festival, Aloft. We had a great stay. The staff was friendly, the breakfast buffet amazing (and early for the pilots)! We look forward to staying there next year, maybe we will find some time for the relaxing part too! June 4, 2013
Rated 2.0 out of 5.0 by done wrong by booking online again now the third time it has happened. i booked online with holiday inn and get to the hotel and they do not have the room i booked. the hotel blames it on the website and holiday inn says the website does not overbook rooms. i am left not knowing who to blame. i get there and check in and go to the room. i notice the room is non smoking and go back down and the lady at the desk tells me that she wondered about this since i always booked a smoking room but thought that i had quit. that she was sorry but they did not have a smoking room open that evening. i did not argue with her but knew that in my car i had the printed confirmation where i had booked the room as a smoking room. she tells me that this happens with booking on the internet. i just wish someone would come clean on this and keep a loyal proirty club member from getting upset when this happens and tell us the truth. does holiday inn have a problem with it's computer system or are they giving internet booked rooms away a the hotels as they see fit. who knows as nobody is willing to take the blame for this when it happens. May 28, 2013
Rated 5.0 out of 5.0 by Total service and facility was Excellent See above also, A nice Hotel ,location handy to the area. May 3, 2013
Rated 2.0 out of 5.0 by This property needs upgrading and better maintenance Our housekeeper did a great job keeping our room clean and supplied, but some common areas need serious cleaning: the same piece of paper lying in the elevator on Friday when we checked in was there two days later, and the elevator's floor covering was grungy. The bathtub stopper didn't work. The TV remote performed erratically. The card key to the room malfunctioned twice, necessitating returns to the front desk from the fourth floor. The computer in the business center didn't work. Kudos to the very hospitable breakfast room hostess for her diligence and courtesy on Monday morning. On the weekend when she was not there, the trash container was overflowing and there were no forks--we had to ask for them. Some fresh fruit in addition to apples, such as bananas and oranges, would be nice for the health conscious. April 28, 2013
Rated 4.0 out of 5.0 by bad bathroom I' stayed at this motel before and everthing was fine, but this time the room we were in, #323, had a couple of problems concerning the bathroom. The sink had no plug in it and I was afraid if anything fell in, it would go down the drain. Also the bathtub had mildew around it. But everything else was fine. I didn't report it because I checked out the next morning. April 19, 2013
Rated 2.0 out of 5.0 by Mattress was worn out and the refrigerator was not working! Our son and his family live nearby so we stay in this hotel at least once a month. If this had been our first experience it would have been our last! Staff is usually very eager to please. But not this time.When we got to our room and started unpacking we discovered the refrigerator was not working We reported the problem immediately and were told it would be taken care of. We left our food and drinks in our Igloo and tripped over it for the duration of our stay. The icing on the cake was the mattress. I had back surgery a few months ago and require a firm mattress. Normally the beds are very comfortable especially the KING. We did not bother to let the staff know. The refrigerator did not get fixed so why would they do anything about the mattress? WE had not been offered another room before so we did not feel this issue would prompt any action either. My husband and I felt like the staff could have at least provided us with the offer of another room with a working refrigerator. We were extremely disappointed with our experience this visit. I dread seeking a different place to stay! This one was so good! April 12, 2013
Rated 2.0 out of 5.0 by uncomfortable stay The airconditioner/heater temperature settings were out. Why should it take more than one day stay to figure out right settings? should this not be standard settings for temperature? heater or AC should work on standard temperature settings. i.e if it is colder than set temperature, heater should get switched on and if it is warmer than tempreature setting, AC should get switched on. The required number of electrical outlets were less than normally available in hotels. i.e. no electrical outlet availabel for phone near the bed without disconnecting lamp holder or clock. Very poor standards. March 23, 2013
Rated 5.0 out of 5.0 by Great Stays Stay on two separate nights, everything was perfect, the room, the front dexk ladies, the morning breakfast and the lady the works the breakfast. Unsurpassed, I will stay there agaiin and again in my travles. March 21, 2013
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